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Anmeldelser av Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 1052 av totalt 2827 anmeldelser." "
Rangering på 8 − Bra. 865 av totalt 2827 anmeldelser." "
Rangering på 6 − Grei. 473 av totalt 2827 anmeldelser." "
Rangering på 4 − Dårlig. 254 av totalt 2827 anmeldelser." "
Rangering på 2 − Forferdelig. 183 av totalt 2827 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Kirsti Senova

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i september 2023
Svar fra Customer Service den 28. sep. 2023
Kirsti, thank you for choosing Park Central Hotel New York and rating us on Hotels.com. Your feedback is of significant value. We're delighted your stay with us was a positive one. We're anticipating your next visit, and hoping to continue delivering remarkable experiences.

10/10 – Utmerket

Thea Katrine Vigger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juli 2023
Svar fra Customer Service den 24. juli 2023
Thank you for the 10/10 rating, Thea!We strive to make all of our guests feel welcome and relaxed during their time at Park Central Hotel New York! We can't wait to see you again soon.

8/10 – Bra

Audun Moen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value for money
Good value for money, Excellent location, close to Central Park
Bodde her 3 netter i mars 2023
Svar fra Q den 12. mars 2023
Thank you so much for your patronage, we look forward to seeing you again!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Good location, but expected more of a 4 star hotel
I expected more of a 4 star hotel! There was nothing extra in the room or in the lobby (such as coffee or water) All cups and glasses was made of paper or plastic. Not very eco friendly, and gave it a “cheap impression” Otherwise it had a good and central location.
Bodde her 2 netter i juli 2022
Svar fra Park Central Hotel New York Team den 23. juli 2022
Hi Anonymous, Thanks for the feedback.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Flott hotell i gåavstand fra Central Park, Times Square og 5th Avenue. Flere T-banelinjer i nærheten som gjør det enkelt å oppleve downtown, Brooklyn Brigde og Coney Island. Hotellet har store rom, komfortable senger og renholdet er bra. Personalet er hyggelige og serviceinnstilte. Det er ikke kjøleskap på rommene, men isbitmaskiner i gangen. Vi ba om kjøleskap på rommene da vi bestilte og fikk det.
Bodde her 6 netter i april 2022
Svar fra q den 18. apr. 2022
thank you so much for your invaluable feedback!

2/10 – Forferdelig

Andreas Mikael

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No refrigerator in the rooms. We payd for a upgraded room. And told the hotel that we where on our honeymoon they didn't do any extra for us we find that very strange. No roomeservice the first day
Bodde her 4 netter i februar 2022
Svar fra Q den 24. feb. 2022
We truly apologize for any experience that was less than ideal regarding your stay with us.

10/10 – Utmerket

Le og Pullman

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

8/10 – Bra

Kathy og Québec

Likte: Renhold og personale og service
Climatisation bruyante et intensité de la fan ne peux etre ajusté. Pas de ventilation dans la salle de bain
Bodde her 3 netter i april 2024
Svar fra Customer Service den 19. apr. 2024
Kathy, we regret to learn about your experience with the air conditioning system and bathroom ventilation. It's important for us to create a comfortable environment during your stay. Please note, we have a maintenance team available to address such concerns, and we encourage our guests to communicate any issues during their stay so they can be rectified promptly. We hope to have the opportunity to serve you better in the future.

4/10 – Dårlig

Tammy

Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 18. apr. 2024
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.

10/10 – Utmerket

Kathryn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 19. apr. 2024
Thank you for this excellent rating, Kathryn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Central Hotel New York! We'd love to host you again someday for yet another unforgettable visit.

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Customer Service den 19. apr. 2024
Michelle, it's wonderful to see your perfect rating for Park Central Hotel New York. We're pleased that you had a positive experience and we're looking forward to your next visit. Safe travels until then!

8/10 – Bra

Arlene

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean hotel and quiet. The front desk was very polite and helpful. Our room didn’t come with a microwave or fridge but we were offered if needed. They let us check in early as well! Which was very nice of them and helpful to us for our stay in New York. Everything went smoothly even with checkout. The front desk even texted us making sure we had everything we needed! The only reason I couldn’t give them a 5 star was that one of the elevators wasn’t working so it only left one small elevator available. So we usually had to wait to go up to our room everytime we got back to the hotel. But we would definitely stay here again and recommend this hotel!
Bodde her 3 netter i april 2024
Svar fra Customer Service den 18. apr. 2024
Arlene, it's delightful to know you enjoyed your clean and quiet stay at the Park Central Hotel New York. Our team members are indeed dedicated to ensure all our guests feel at home, and their kindness and professionalism seem to have contributed positively to your experience.We appreciate your understanding regarding the temporary unavailability of one of our elevators. Your patience is highly valued, and we're thrilled this didn't deter you from considering a future stay.Witnessing your willingness to stay with us again and recommend us to others is rewarding. We're looking forward to welcoming you back. Thank you for your kind review.

6/10 – Grei

Heidy og North Hollywood

Reiste med en gruppe
Likte: Renhold
The staff wasn’t that friendly. Our room didn’t have a shower curtain and took us several asks to get it. Rooms are small. Beds not that comfortable. We were able To do early check in and late check out which was great. Close to metro, time square, Central Park and st Patrick’s church. Good area. The elevator is still under construction. The wait wasn’t that bad.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 18. apr. 2024
Heidy, it's regrettable to hear that your experience with us was not up to par. Our commitment is to provide excellent guest services and your feedback about the room and our team members is indeed valuable to us. We appreciate your positive points about the convenience of our location and our flexible check-in and check-out policy. Your comments will be taken into consideration for future improvements. We hope to get another opportunity to serve you, offering a more satisfactory stay.

10/10 – Utmerket

Edmar og Naples

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
excelent service
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 18. apr. 2024
Edmar, it's wonderful to hear you had an excellent experience at Park Central Hotel New York! Your compliment means a lot to our team members. We greatly appreciate you choosing us, and we look forward to welcoming you back in the future.

4/10 – Dårlig

Dianne

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Elevator washout of Service. Waited 10 minutes for an elevator. Our room was hot had to have a window opened. Restaurant was closed on Sunday and Monday. Overpriced. no refrigerator. Checked bag early the handle was broken when we picked them Up. Front desk lady was rude. Doorman was nice!
Bodde her 3 netter i april 2024
Svar fra Customer Service den 17. apr. 2024
Dianne, we apologize for the inconveniences you encountered during your stay, especially related to waiting for the elevator and the room temperature issue. We regret to hear about the circumstance with the restaurant availability and the missing refrigerator. We are also sorry that you had an unfortunate situation with your luggage and we hope that it was addressed promptly. We appreciate your feedback on our team and we will look into your concerns about the reception service that did not meet your expected standards. Despite these, we're glad to know our doorman provided a positive impression. Your feedback is valuable and will help us enhance our guest experience. We hope to get the chance to provide you a better experience in the future.

8/10 – Bra

Reginald

Likte: Renhold, personale og service og fasiliteter
The room was comfy and quiet and the bed was plush. I found the staff to be friendly and welcoming. That being said, there are well documented short comings that need to be overcome, starting with the elevator. Only one was working and it is incredibly small.They did say we could use a freight elevator. The only other negative was the fixture to turn on the shower. It popped out of place. I would definitely stay here again and overall had a positive experience.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 17. apr. 2024
Reginald, we're pleased to hear that you found your stay at the Park Central Hotel New York comfortable and our team welcoming. However, it's regrettable that you faced certain inconveniences. We are always looking to improve and feedback regarding elevator efficiency and bathroom fixtures is taken into consideration. We eagerly await your return and look forward to providing another positive experience.

2/10 – Forferdelig

Tao

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
hidden charge of hotel fee
Bodde her 1 natt i april 2024
Svar fra Customer Service den 17. apr. 2024
Tao, we appreciate your feedback. We strive for transparency in all dealings with our guests. All charges, including the hotel fee, are disclosed at the time of reservation on our booking pages. We value your business and hope you'll give us another chance to serve you.

10/10 – Utmerket

Léa Suzanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Établissement très bien situé (proche central Park et Times Square, restaurant et métro a proximité) L'équipe est a l'écoute et disponible.
Bodde her 7 netter i april 2024
Svar fra Customer Service den 17. apr. 2024
Léa, nous sommes ravis d'apprendre que vous avez apprécié l'emplacement stratégique du Park Central Hotel New York, près de Central Park et de Times Square, et que vous avez apprécié la commodité des restaurants et des transports à proximité. Nous sommes également heureux que vous ayez trouvé les membres de notre équipe attentifs et accessibles. Merci pour votre avis et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !

10/10 – Utmerket

Anna

Likte: Renhold og personale og service
Staff was super helpful and everything was clean and pleasant! Only warning is that they are working on their elevators (as of Spring 2024) so there is often a long wait getting up and down and a pretty crowded experience once you get on.
Bodde her 6 netter i april 2024
Svar fra Customer Service den 17. apr. 2024
Anna, thank you for your high praise! At Park Central Hotel New York, we're pleased to hear you found our team members exceptionally helpful and appreciated our clean, agreeable surroundings. We understand the wait for the elevator repairs might have been a tad inconveniencing, but we're confident the improvements are worthwhile. We look forward to seeing you again.

10/10 – Utmerket

manuela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stay only 1 night, pre cruise. The location is excellent, however we expected to have water bottles in the room, along with coffe or tea maker. A little cheap presentation for such a fabulous location!
Bodde her 1 natt i april 2024
Svar fra Customer Service den 16. apr. 2024
Manuela, thank you for sharing your thoughts about your recent stay. At Park Central Hotel New York, we strive to ensure our guest satisfaction. We understand you missed having some amenities in the room, such as water bottles and tea or coffee-making facilities. Your feedback will greatly contribute in assessing how we could improve our services. We're thrilled you enjoyed our prime location and hope that you'll consider giving us another opportunity to better serve you.

8/10 – Bra

Maarten Leo

Likte: Renhold og personale og service
Bodde her 6 netter i april 2024
Svar fra Customer Service den 15. apr. 2024
Maarten Leo, thank you for your 4-star review. At Park Central Hotel New York, we strive to provide a superior experience and it's apparent we made a good impression on you! We hope to have the opportunity to welcome you back in the future.

4/10 – Dårlig

Paul

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is in need of some TLC. The reception area is ok but other communal areas need a lot of work. The lifts were terrible, often a 15 minute wait to go up or down, the service elevators helped a bit and after a few days two lift cars were taken out of service to improvements. The cleanliness in room needs improving and the bedrooms need a lot of work also - the decor is tired, there are holes in walls, bathroom door handle was hanging off - all of which reported to reception and promised maintenance would arrive but that didn't happen. The location is good, close to Times Square, Starbucks and a number of foot outlets close by, subway stations very close. the bar is not open on Sundays and Mondays which seemed a bit of a shame. Not the worst experience but definitely needs improving.
Bodde her 6 netter i mars 2024
Svar fra Customer Service den 13. apr. 2024
Paul, we greatly appreciate your feedback and it's disconcerting to hear our service fell short during your visit. Your experience with the elevators and in-room maintenance seems far from our usual high standards. We assure you, steps are continuously taken to update and improve our facilities. We can't help but be disappointed that some of your concerns were not addressed promptly during your stay.On a better note, we're pleased you found our location to be beneficial - being so close to key attractions and facilities. We hope that despite the issues faced, you were able to enjoy your time in New York. Please consider visiting us again in the future, as we'd love the opportunity to provide you with a much more satisfying experience.

8/10 – Bra

Arne

Likte ikke: Overnattingsstedets bygg og tilstand
We hebben het een fijn hotel gevonden. Wel hebben we ons geïrriteerd aan de defecte liften. Maar we zou zeker voor herhaling vatbaar zijn.
Bodde her 5 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Arne, wat fijn om te horen dat je het Park Central Hotel New York als een prettig verblijf hebt ervaren. We nemen ook nota van uw feedback over de liftsituatie en verzekeren u dat ons team er altijd naar streeft onze voorzieningen te verbeteren. Desalniettemin zijn we erg enthousiast over het vooruitzicht u in de toekomst opnieuw te mogen verwelkomen.

10/10 – Utmerket

Aurelie

Reiste med familie
Likte: Renhold og personale og service
Hotel was close to everything, people were friendly and central market in the hotel was very convenient for coffee in the morning. Room was cleaned everyday and beds were changed as well. Only inconvenience was the elevator as one was being repared, only one was available. But I knew that beforehand as I read the reviews online.
Bodde her 5 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Aurelie, it's pleasing to hear that you appreciated our prime location, friendly team members, and the convenience of our on-site market. It's great to know that our daily housekeeping service met your expectations. We acknowledge your understanding regarding the elevator situation and apologize for any inconvenience caused. We genuinely appreciate your feedback and look forward to welcoming you back to Park Central Hotel New York in the future.

10/10 – Utmerket

Lisa

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 12. apr. 2024
Lisa, it's wonderful to hear that your stay at Park Central Hotel New York was a positive experience! Your generous rating is greatly appreciated and it encourages us to continue striving for excellence in all aspects of our guests' stays. We look forward to your future visits.

8/10 – Bra

Stacey

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For a hotel with about 30 floors, when there only 2 elevators for floors 2 to 18, and one of them is being repaired, it would be a good idea to let patrons use the other elevators instead of having to wait for the elevator to go up to 18th and then come back down. Not impressed.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Stacey, we appreciate your feedback and understanding concerning the wait times you experienced for the elevators. Your suggestion of using other elevators during busy times is duly noted. At Park Central Hotel New York, we continually strive to enhance our guest experiences, and your input helps up to do just that. Thank you once again, and we hope for the opportunity to serve you better in the future.

6/10 – Grei

Katy

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter
The checkin process was manual as their system was down. They didn’t know what room I had booked or anything. The rooms do not supply you with coffee or water. Our AC broke down in both our rooms for two nights straight. It was over 80 degrees in there with no circulation of air to cool down. I reported all of this to the front desk and it was never addressed.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Katy, it's unfortunate to hear about the concerns you experienced during your visit. While our systems sometimes need to undergo maintenance, our team should always have relevant information about bookings on hand. We're sorry to hear about your room temperature concerns. Your comments have been noted and we'll ensure our team is more attentive to addressing maintenance problems promptly. The absence of coffee or water in the rooms is due to our efforts to reduce the environmental impact. We aim for your next stay to be more comfortable and efficient.

8/10 – Bra

Rodney Spencer

Reiste med partner
Likte: Renhold og personale og service
The location is only a couple of blocks from Central Park and that was excellent! Our requested room was not available upon arrival, so that was not good. The lift situation does not help with ratings. They do offer the service elevator, however it appears that the lift issue has been noted for a very long time.
Bodde her 5 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Rodney, we're pleased to know you valued the close proximity of Park Central Hotel New York to Central Park. We're sorry to hear about your dissatisfaction with the room availability and lift situation. We understand the importance of comfort and convenience during your stay. Rest assured, we're continually striving for improvement in all aspects of our guest experience. Moreover, our team members are always available to help guide guests to alternate elevators when needed. We appreciate your understanding and hope to welcome you back soon.

8/10 – Bra

Dustin

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The property was in a great location with easy access to the subway! The only set back was the elevator. They are upgrading it and only have two working which made wait times long. We eventually ended up using the stairs! Other than that it was great!
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 10. apr. 2024
Dustin, it's wonderful to hear that you enjoyed the convenient location of Park Central Hotel New York and easy subway access. In terms of the elevator situation, we appreciate your patience as we work on improvements that will greatly enhance our guests' experience. We're glad this didn't hinder your overall enjoyment. We can't wait for another opportunity to deliver a more seamless stay when our elevator upgrade is complete.

4/10 – Dårlig

Edith A

Likte ikke: Renhold
We picked the hotel due to location. When we arrived it took us over an hour to checkin due to the fact that they couldn’t assign room keys. We has to wait at our door for over 15 minutes while a security went to let us in the room. Our TV never worked. And the shower head in the restroom was filthy. It was awful. Only good thing about this place was the location.
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 10. apr. 2024
Edith, your experience is important to us and we're sorry to hear that it failed to match your expectations. We want each guest to enjoy convenient check-in, functional in-room amenities including the TV, and spotless bathrooms, and we're sorry this wasn't the case with your stay. While we're pleased that our location was ideal for you, it's clear that we have areas to improve. Your feedback has been noted and will be shared with our team members for evaluation and improvements. We hope to have another chance to deliver a more satisfying experience in the future.

10/10 – Utmerket

Nicole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an amazing stay - it is completely safe and convenient. We ran in Central Park which was a block away - took in the art galleries, and theatre - all walkable distance. The hotel is closer to subway stations and restaurants- the rooms were larger and comfortable. We will definitely stay here again.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 10. apr. 2024
Nicole, it's inspiring to read about your amazing stay at the Park Central Hotel New York. We're thrilled that our location gave you convenient access to Central Park, art galleries, theaters, and fine dining places. It's good to hear that you found our rooms spacious and relaxing. We cannot wait to welcome you back for another delightful stay in the future!

10/10 – Utmerket

Michelle

Likte: Renhold
Bodde her 6 netter i februar 2024
Svar fra Customer Service den 10. apr. 2024
Michelle, your high rating of Park Central Hotel New York is greatly appreciated. We're delighted that your experience with us met your expectations. Next time you book with us, look forward to another pleasant stay. Thank you once again and see you soon.

8/10 – Bra

Wendy

Reiste med partner
Likte: Renhold og personale og service
The hotel was fine, however the front desk staff was not very friendly. Every other NYC hotel that I've stayed at has been much friendlier. Would have liked more pillow choices. The worst thing was the elevators. There were only two working elevators for the entire hotel, which became very frustrating.
Bodde her 6 netter i april 2024
Svar fra Customer Service den 9. apr. 2024
Wendy, it's reassuring to hear that you found the Park Central Hotel New York satisfactory. However, it's disappointing your experience with our team members and elevator service was less than perfect. We understand the importance of friendly interactions and swift access to rooms. Rest assured, we are actively working to improve these areas. Also, we've noted your preference for a varied pillow range. We strive for excellence and the feedback from discerning guests like you helps us immensely in this endeavor. We truly hope for another opportunity to offer a more memorable stay.

10/10 – Utmerket

Jeremy

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean place and wright beside subway entrance.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 8. apr. 2024
Jeremy, it's wonderful to hear that you appreciated the cleanliness and conveniently-located Park Central Hotel New York. We pride ourselves on maintaining a neat environment and we're delighted that our proximity to the subway enhanced your visit. Thank you for your valuable feedback and we can't wait to welcome you back in the future.

8/10 – Bra

Amy

Likte: Renhold og personale og service
Bodde her 9 netter i februar 2024
Svar fra Customer Service den 7. apr. 2024
Amy, it's great to see your 4-star rating for Park Central Hotel New York. We trust you enjoyed your stay and look forward to welcoming you back. Your satisfaction is our priority. Thank you for choosing us and for your kind review.

4/10 – Dårlig

Chihiro

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I liked how Park Central Hotel was very convenient, the maids were extremely kind to us, and that there were stairs. The reason I say that is because the elevators were a mess. #1 The elevators were stopping at every floor. #2 The elevators won’t open all the way. #3 Each time somebody got on, the buttons reset. #4 One of the elevators was shut down. For the room, the curtains in the shower were smelly and dirty. There was a lot of trash on the carpet. On the TV, we can’t check-out, and the previous person’s information is there. The key to get into the room wasn’t working at times, either. Some other people I noticed were also having trouble. “I have to sleep to get ready for work tomorrow, but I can’t do that if I’m locked out of my room😕.” they said. Those are the reasons why I selected the option “poor”.
Bodde her 6 netter i mars 2024
Svar fra Customer Service den 5. apr. 2024
Chihiro, we value your feedback and it's disappointing to hear about the challenges you experienced during your stay, like the issues with the elevators and the condition of the room. We certainly strive to deliver a more convenient and seamless service. In relation to the cleanliness, we have a dedicated housekeeping team that generally ensures a pleasing environment for our guests. It seems like this was not your experience, and we will make sure your concerns are addressed appropriately. Additionally, we are prompt in addressing any issues with the key cards to prevent inconvenience for our guests. We understand how these disruptions may have impacted your rest and overall stay with us. Rest assured, your comfort remains our priority and we continually work to provide a delightful guest experience. Thank you for bringing these issues to our attention. We hope we get another opportunity to serve you better.

8/10 – Bra

Remy Vincent

Reiste med partner
Likte: Renhold
De lift was heel slecht. Moet veel beter. Balie personeel was niet echt spraakzaam en vriendelijk. Ook niet oplettend naar de ‘normale’ gasten. Al het andere personeel daarentegen wel! Verder was het hotel prima.
Bodde her 7 netter i mars 2024
Svar fra Customer Service den 5. apr. 2024
Remy, het spijt ons te horen dat je ervaring met de lift niet optimaal was en dat je onze collega's bij de receptie minder communicatief vond dan gewenst. Nog beter: het is bemoedigend om te weten dat onze andere teamleden een positieve invloed hebben gehad op uw verblijf. Wij waarderen uw constructieve feedback en zullen de verbeterpunten zeker aanpakken. Uw algehele comfort in Park Central Hotel New York blijft onze topprioriteit. Wij hopen dat u ons de kans geeft om u in de toekomst beter van dienst te kunnen zijn.

6/10 – Grei

Clay

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Customer Service den 5. apr. 2024
Thank you for sharing your feedback, Clay!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 – Bra

Paulina

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excelente ubicación y muy buen tamaño de la habitación (comparado con el promedio en NY). Servicio bueno. Es muy concurrido y los elevadores están casi siempre llenos, nos tocó que uno de dos 2 sirviera y si habían horarios de caos pars bajar y subir.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 4. apr. 2024
Paulina, gracias por tomarte el tiempo de compartir tu experiencia. El Park Central Hotel New York reacciona a todos los comentarios con el objetivo de ofrecer un mejor servicio. Estamos encantados de ver que apreció nuestra ubicación privilegiada y nuestras amplias habitaciones, características distintivas de nuestro hotel. En respuesta a su comentario sobre los ascensores, le aseguramos que el mantenimiento y la fluidez del tráfico son prioridades para nosotros. Esperamos que vuelva a elegir nuestras habitaciones de buen tamaño y nuestra excelente ubicación cuando regrese a Nueva York.

8/10 – Bra

Ewan

Reiste med partner
Likte: Renhold og personale og service
Clean comfortable room. Within walking distance of most attractions in Central New York. Bar prices quite expensive and limited opening hours. Hotel lifts are atrocious. Only 4 lifts to cater for 18 floors. Okay heading up to a room from the Lobby, but coming down, lift took ages and would frequently be full. Resorted to stairs to get down rather than wait.
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 4. apr. 2024
Ewan, thank you for sharing your experience at Park Central Hotel New York. We're delighted to hear that you found our location convenient and rooms comfortable. We understand your concerns about the bar prices and opening hours. We'll look into these aspects. As for the lift situation, we realize these delays must have been inconvenient and are continually working to improve our services. We thoroughly appreciate your patience. We hope for another opportunity to welcome you better.

4/10 – Dårlig

Jose

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Elevators were terrible, Took around 20 minutes to reach street level.
Bodde her 7 netter i mars 2024
Svar fra Customer Service den 2. apr. 2024
Jose, apologies for any inconvenience you faced with the elevators. We constantly strive to maintain efficient operations throughout our property and are taking your feedback into account. We hope for a chance to deliver a smoother experience in the future.

2/10 – Forferdelig

Allison

The facility’s computer system has been down for “days“ we have been told and therefore no one can get a room key. We’ve been waiting 20 minutes for a manager to come to our room and let us in and judging by the line at check-in we are Not the only ones. No discount on the room or facility fee. Poor situation all the way around.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 4. apr. 2024
Allison, it is unfortunate to learn about the inconvenience you experienced related to room access during your stay. While we aim to provide all guests with a seamless experience, it appears we did not meet your expectations in this regard. We understand that the process of obtaining key cards / fulfilling certain manual check-in requirements may have been less than ideal. Please be assured that circumstances such as system outages are rare and our team members are employed to mitigate their impact on your stay. Your patience is appreciated and we're committed to improving our services following this experience.

10/10 – Utmerket

Dewen og Broadview

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Dewen, thank you for your succinct yet delightful review about your experience at Park Central Hotel New York. It's fantastic to know you had a wonderful stay with us. We're looking forward to having you back in the future.

2/10 – Forferdelig

sarah

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The elevators were never working properly. Every night there was a massive line of people waiting. I ended up taking the stairs since I was on the fifth floor and there was a door to a mechanical room that I opened accidentally! That’s a huge safety issue. The morning I had to get to the airport I waited 10 minutes for the elevator. There’s no mini bar, no coffee maker, nothing in the room. I was very disappointed. I will not stay here again.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 31. mars 2024
Sarah, we regret to hear about the inconvenience you experienced with our elevator systems, as well as your disappointment regarding certain room amenities. Our goal is to deliver an effortless stay experience and it seems we may not have met your expectations in this case. We do have a dedicated team in place to constantly monitor and rectify any discomfort that guests face. We appreciate your feedback and welcome the opportunity to serve you better in the future.

4/10 – Dårlig

Evan

Reiste med partner
Likte: Renhold
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 31. mars 2024
We appreciate the feedback, Evan.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 – Utmerket

Tony

Likte: Renhold og fasiliteter
Poor start to the holiday where the room we had requested was not available. The staff were not overly pleasant at the beginning of the stay either. After this though all was good.
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 30. mars 2024
Tony, it's disappointing to hear about the initial problems you encountered upon arrival and the observed demeanor of our team members. Please rest assured that we take these matters seriously. On a positive note, we're pleased to hear that the rest of your stay was more satisfying. We truly appreciate your comments and hope to have the opportunity to deliver an even superior experience on your next stay.

10/10 – Utmerket

Neal

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 18. apr. 2024
Neal, it's great to see your perfect score for your stay at Park Central Hotel New York. Our hotel aims to ensure an enjoyable, smoke-free environment for all our guests. We're pleased you had a positive experience and look forward to welcoming you back in the future.

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location , close to many attractions including Central Park , Carnegie Hall and Times Square . Clean , quiet , safe - for nyc - and near lots of dining options . Subway right there as well . They are replacing elevators so it can a little slow getting up and down but not the problem others have stated . I would stay again
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 29. mars 2024
James, your words present a delightful picture of your stay at Park Central Hotel New York. Known for its proximity to renowned attractions and diverse culinary scenes, it's wonderful to know you were able to take full advantage. Apologies for any inconvenience due to the elevator upgrade, it's part of our commitment to create superior experiences for our guests. We're eagerly anticipating your return visit.

6/10 – Grei

Todd

Likte: Personale og service
hotel was average. good location though
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
Todd, it's appreciated that you valued the convenient location of the hotel. Regarding your overall experience, enhancements are constantly being made to provide a superior stay for our guests. We truly hope that we would have another opportunity to welcome you back.

10/10 – Utmerket

Toni og Holbrook

Reiste med familie
Nice and clean and close to all
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. mars 2024
Toni, it's great to hear that you found Park Central Hotel New York to be clean and conveniently located. We appreciate your positive review and are thrilled to have provided a memorable stay for you. We're looking forward to welcoming you back in the future.