Sengetøy av topp kvalitet, safe på rommet og skrivebord

Anmeldelser av Cassa Hotel NY 45th Street

3 out of 5
Cassa Hotel NY 45th Street
70 West 45th St., New York, NY

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 485 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 359 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 98 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 1002 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

7,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

4,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Utrolig god service, god seng og bra beliggenhet.
Bodde her 5 netter i oktober 2019
Svar fra Hotel Management den 14. okt. 2019
Thank you for taking time to review us. We hope you choose to stay with us again soon! Best Regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 5 netter i mai 2019
Svar fra Cassa Team den 3. juni 2019
Thank you for your rating. We hope to see you soon!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel to stay with friends!
Good stay!
Bodde her 2 netter i februar 2019
Svar fra Cassa Team den 4. mars 2019
Thank you for your feedback! We are happy to know that you enjoyed your stay with us. We look forward to your next stay!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superhyggelig og profesjonell service
Beliggenheten var perfekt både mhp jobb og privat. Veldig fornøyd med servicen. Wi-fi var ikke alltid pålitelig og nøkkelkortet sluttet å funke flere ganger, men jeg fikk hjelp med en gang. Ventetid i resepsjonen generelt var veldig kort.
Bodde her 4 netter i november 2018
Svar fra Mery Obispo den 16. nov. 2018
Dear Anonymous, Superb reviews! Thank you so much for taking the time to give us this review even though that some occasions your key card just stopped working. I am going to addressed this issue and we promise that the next time you will visit us, we are going to provide the best service that our hotel is aiming to provide to all guests at Hotel Cassa.

6/10 – Grei

ingunn

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
For dyrt
Helt ok hotel, men står ikke i forhold til prisen. Vennlig personale, men knøttsmå rom og nedslitte korridorer
Bodde her 5 netter i november 2018
Svar fra Mery Obispo den 11. nov. 2018
Thank you for taking the time to share your experience at our hotel. Our goal is to always ensure our guest completely enjoy their stay and we are sorry we did not achieve this throughout your stay. Our management has shared your experience with our entire team and we will use these comments to improve our service. We ask that you give our property another chance the next time you visit NYC.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2018
Svar fra Felecia S. den 26. mai 2018
Thank you for taking the time out to rate our hotel. We are thrilled that you enjoyed your stay with us. On behalf of the entire team at Cassa, we thank you for your business and we look forward to your next stay.

10/10 – Utmerket

monica og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt rett ved Rockefeller
Hadde bestilt ordinært rom. Da vi kom på rommet etter å ha sjekket inn var det ikke i orden. Vi gikk ned i resepsjonen og fikk nytt rom. Dr var kjempe lei seg for st det hadde skjedd og skulle gi oss en påskjønnelse. Det andre rommet vi fikk var helt i orden, men når vi hadde vært der bare noen minutter så tingte det på døren. Det var sjefen for resepsjonen og housekeepingen. De var så lei seg for hva vi hadde opplevd og ville oppgradere oss til suite uten kostnad. En flaske vin fikk vi også på rommet. Fantastisk opplevelse.
Bodde her 5 netter i desember 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Flott hotell. Utrolig vennlig personale som er behjelpelig med det meste. Stort rom med god seng. Stort og innbydende bad. God aircondition. Utrolig rask heis. Bra trådløst nett. Sentralt nær Times square, 5th avenue og Bryant Park. Allikevel rolig gate og ikke støy i rommet. Vi hadde ikke frokost på hotellet, men mange steder å få tak i mat i nærheten. Kommer gjerne tilbake hit.
Bodde her 7 netter i september 2017

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Overpriced, it's just a regular hotel nothing special
Bodde her 7 netter i september 2017

10/10 – Utmerket

Camilla

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i august 2017

6/10 – Grei

Joseph

Likte ikke: Overnattingsstedets bygg og tilstand
Hotel not open, but hotels.com still booking
Hotels.com allowed me to book... but the hotel is closed. My credit card was charged too.
Bodde her 1 natt i mai 2021

2/10 – Forferdelig

Justin

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
like a communication is a very bad thing in business. in this hotel is typically one of them. there's no indication of the hotel officially being closed since last year. the hotel is still attempting to collect payments from customers and they're not open overall very disappointing the complete insult I honestly think that hotels.com should never do any business with them ever again
Bodde her 2 netter i mai 2021

2/10 – Forferdelig

Verifisert reisende

Bodde her 3 netter i mai 2021

2/10 – Forferdelig

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I WILL NEVER USE EXPEDIA AGAIN , the HOTEL DOES NOT EXIST!!!!
Bodde her 3 netter i mai 2021

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was permanently CLOSED. Doors were chained and sign they closed permanently on 5/23. Plz remove them from your inventory ASAP!!!
Bodde her 1 natt i mai 2021

2/10 – Forferdelig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was closed never got to check in
Bodde her 1 natt i mai 2021

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold og fasiliteter
Bodde her 2 netter i mai 2021

2/10 – Forferdelig

Adolfo

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
HOTEL CERRADO
PÉSIMO! Llegué con mi reservación y el Hotel está cerrado! No entiendo porque hacen reservaciones si el hotel está cerrado, apagado, sin servicio! Y me dijeron que hay mucha gente que llega porque tiene reservaciones como yo cuando el hotel NO existe! O existe, pero apagado y sin servicio
Bodde her 3 netter i mai 2021

2/10 – Forferdelig

rafik

Bodde her 1 natt i mai 2021

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel closed without warning
Hotel was closed since March, yet allow me to place a reservation and show up to a chained up hotel. Nowhere on the site or location on Google does it say it is closed.
Bodde her 1 natt i april 2021

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel is closed
Bodde her 1 natt i april 2021

2/10 – Forferdelig

Justin

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was a mess and I saw a cockroach. I called down to no answer. Would like a refund!
Bodde her 1 natt i mars 2020
Svar fra Cassa Hotel den 28. mars 2020
Dear Justin, Our hotel is closed as of 3/23/20. When was your stay? Did you stay at the residencies?

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2020
Svar fra Cassa Hotel den 25. mars 2020
Thank you for your rating.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Found a nice hotel from NY
Nice room and especially bathroom - decorated with taste. Hotel has a super location and price level was acceptable.
Bodde her 1 natt i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street, we hope you give us another opportunity. Warm Regards,

8/10 – Bra

William

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good and Bad
Positive: Great location, big bathroom, clean room and friendly staff. Negative: No refrigerator/minibar (removed), safe was not locked to the wall - easily removed from the room.
Bodde her 5 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards,

10/10 – Utmerket

Gladys og Gulf Breeze, FL

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly.
Bodde her 2 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 – Utmerket

Verifisert reisende

Bodde her 2 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They were nice hotel as clean and new. Great location
Bodde her 4 netter i mars 2020
Svar fra Hotel Management den 20. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 2 netter i februar 2020
Svar fra Hotel Management den 16. mars 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great staff and hotel. One of the two elevators was out of order. That was the only problem
Bodde her 3 netter i mars 2020
Svar fra Hotel Management den 16. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

Verifisert reisende

Bodde her 3 netter i mars 2020
Svar fra Cassa Hotel den 14. mars 2020
Thank you for your rating. Sincerely, Cassa Hotel NY 45th Street

8/10 – Bra

Daniel og Ottawa, Canada

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel location was wonderful. Lobby was small but stylish, with very friendly staff. Room was adequate with hallways a little drab. Service was fantastic, and offset any shortcomings. I’d stay here again, but was hoping for a little more luxury.
Bodde her 3 netter i mars 2020
Svar fra Hotel Management den 12. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 – Grei

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2020
Svar fra Hotel Management den 12. mars 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My husband & I decided to stay in the city since we were going to see a Broadway Play. The hotel staff were very polite & professional. Overall the room was clean, the bed was comfortable and we were pleased.
Bodde her 1 natt i mars 2020
Svar fra Hotel Management den 9. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out.
Bodde her 3 netter i mars 2020
Svar fra Hotel Management den 9. mars 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for the elevator issue. The private event was on the residence side of the building which they didn't provide any information to us prior to the event. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

2/10 – Forferdelig

Michael

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Would never recommend.
Arrived to a friendly staff but after that it went downhill. Got to my room and it was absolutely the smallest room I’ve ever stayed in. The room was barely cleaned there was old bobby pins and tissues on the side of the bed from the previous occupants. The sheets had a musty smell and someone else’s mascara on the pillow. Showers were dirty and paint peeling everywhere. Half of the the plugs didn’t work. My favorite part is when I was leaving for my 6am flight the elevators were all broken and I had to walk down 8 floors with 4 pieces of luggage. With barely an apology. Would NEVER recommend this place to anyone. I’m not sure how it has the ratings that it does. Very disappointing.
Bodde her 4 netter i mars 2020
Svar fra Hotel Management den 8. mars 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 – Bra

James

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2020
Svar fra Hotel Management den 8. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i februar 2020
Svar fra Hotel Management den 5. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 – Grei

Verifisert reisende

Bodde her 3 netter i februar 2020
Svar fra Team Cassa den 3. mars 2020
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street.

8/10 – Bra

Susan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous except for elevators.
Your staff was super friendly and accommodating, wouldn’t hesitate to stay again. Only thing that really needs attention are the elevators, we had to walk down 14 flights because two out of two were not working, thankfully one was working when we came back for the night!
Bodde her 1 natt i februar 2020
Svar fra Team Cassa den 3. mars 2020
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. I have also addressed your concerns regarding the information presented, we sincerely apologize for the inconvenience of this issue, and rest assured we are working diligently to perfect our hotel to ensure this does not happen again. On behalf of our entire staff at Cassa Hotel New York 45th Street. We thank you for your patronage and hope to see you again when your travels bring you back to the city! Sincerely, Omar Lewis Assistant Front Office Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff and clean room. The hotel was within walking distance to the Javits.
Bodde her 4 netter i februar 2020
Svar fra Hotel Management den 2. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

ly177 og Frankfurt

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Lage war perfekt um alle sehendüwrdigkeiten in New York zu besuchen. DIe Gegen war auch sehr sauber und ansprechend. Zum Geburtstagt hat das Hotel das Zimmer extra schön dekoriert - das ear sehr aufmerksam!
Bodde her 5 netter i februar 2020
Svar fra Hotel Management den 1. mars 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

Audrey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Hotel Management den 1. mars 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 – Bra

stephanie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Hotel Management den 1. mars 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our recent stay at the Cassa Hotel. The front desk staff was fabulous, especially Stephanie. Very friendly and helpful. The room was a nice size for NYC. The location was the best part, so close to Times Square and lots of fabulous restaurants. We will definitely stay there again.
Bodde her 3 netter i februar 2020
Svar fra Hotel Management den 28. feb. 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 – Grei

JoeS. og Keene NH

Likte: Renhold og personale og service
I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating.
Bodde her 1 natt i februar 2020
Svar fra Hotel Management den 28. feb. 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice location, with fair pricing for the area. A little older, some updates may be required. Tough to control the heat/air, and the bathtub was strangely tall. Staff were pleasant, and helpful. Gym was serviceable.
Bodde her 2 netter i februar 2020
Svar fra Hotel Management den 28. feb. 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards