På stranden, solsenger, parasoller og strandhåndklær
Sjekk tilgjengelighet

Anmeldelser av Casablanca on the Ocean East Tower

2.5 out of 5
Casablanca on the Ocean East Tower
6345 Collins Ave, Miami Beach, FL

Anmeldelser

5,8
Rangering på 10 − Utmerket. 84 av totalt 900 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 900 anmeldelser." "
Rangering på 6 − Grei. 236 av totalt 900 anmeldelser." "
Rangering på 4 − Dårlig. 174 av totalt 900 anmeldelser." "
Rangering på 2 − Forferdelig. 164 av totalt 900 anmeldelser." "

6,2/10

Renhold

6,2/10

Personale og service

6,0/10

Fasiliteter

5,4/10

Overnattingsstedets bygg og tilstand

Anmeldelser

8/10 – Bra

Stein Roar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2019

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold
Møkkete, masse sand på gulvet, lange svarte hår overalt....
Bodde her 1 natt i oktober 2018
Svar fra Guest Services den 14. nov. 2018
Dear Guest, We want all of our visitors to be comfortable here in Miami Beach, and we’re sorry to learn that some details were overlooked in the cleaning of your accommodations. We appreciate you letting us know how we can improve and we hope you’ll give us another chance to win you over. Best, Casablanca on the Ocean

4/10 – Dårlig

Not Provided

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Guest Services den 18. juni 2016
Greetings, At Casablanca, we value guest feedback and appreciate you sharing your score. We hope you’ll consider a future visit with us so that we can provide you with the Five-Star experiences we are known for. Warm Regards, The New Casablanca on the Ocean

4/10 – Dårlig

AH

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ligger ved stranden!
Hotellet bar preg av at det var gammelt. Dørlåsen på verandadøren var ødelagt og erstattet med en krok. Lite utstyr og lite rom , vi leide rom for fire, men kun 2 stoler og trangt. Bildene på internett stemmer ikke med virkeligheten. Vanskelig med parkering. Grei restaurant på hotellet, en liten innholdsrik butikk. Bra bassengområde og resepsjon. Verandaen var et tak med grinder mot naboene. Bra internettforbindelse.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel on our trip from New York to Key West
We drove from New York to Key West and has spent many nights in different hotels. We all agreed that this was the best hotel on our trip. We were lucky and got two rooms for a very good price. The hotel is situated right next to the beach on Miami Beach. Had a swimmingpool and parking garage(15 $). The staff was very friendly and everything was clean and nice. The rooms were big and well equipped. We'll be back.....

4/10 – Dårlig

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Langt fra sentrum, lav standard, dårleg frukost
Ut fra prisen vi betalt hadde vi forventa høgare standard på hotellet. Frukosten som vi betalte ekstra for var latterlig dårleg. Første som møtte oss på hotellrommet var eit toalett som ikkje virket. Det var ganske lytt, både fra etasjen over, naborommet og gangen. Det som trekker hotellet opp er badebassenget og beligenheten ved sida av stranda i tillegge til dei ansatte som var hjelpsomme og hyggelige. Hotellet ligger langt fra sentrum, så anbefaler på det sterkeste å leige ein bil i stadenfor å bruke taxi og buss. Det blei ein dyr tilleggsutgift.

4/10 – Dårlig

oscar og fjellhamar

Likte: Personale og service
Likte ikke: Renhold
hotel casablanca
dårlig renhold,ingen aktiviteter eller rom tilpasset til slike fritidsaktivitet.

4/10 – Dårlig

Margarita

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Not on the ocean! DOn't believe the hotel's name!
We had reserved in Casablanca on the ocean and then were informed that we were not in that hotel but in an annex inland with no beach front , no sea view, no gym, no restaurant or dining area of any kind. The TV did not work and there was hardly any light in the room. A maintenance guy came right away with one more lamps and got the TV working, so that was nice. There was a stiff per night amenities fee, but NO AMENITIES! When we asked if we could leave our bags for 30 minutes at the desk while we went to a relative to get her car to move our things to her place we were told that we would be charged for said favor. In short: I would not recommend this place.
Bodde her 4 netter i desember 2019

4/10 – Dårlig

Blanca

Reiste med familie
Likte ikke: Romkomfort
The property had limited parking, no gym, no laundry room, ur patio door was out of alignment. I booked the east tower and was moved to the west tower before my arrival. All the amenities were in the east tower across the street.
Bodde her 2 netter i desember 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I requested maintenance at the room due to bathroom fan fall off and they came but next day fell off again :( over my head
Bodde her 3 netter i november 2019

10/10 – Utmerket

José Tito

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
best hotel ever!
omg! One of The Best hotel everything was perfect starting with the Spanish lady on the front desk she is amazing! Loved it! God bless her!
Bodde her 7 netter i oktober 2019

8/10 – Bra

Maria Cristina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buen hotel, limpio. Empleados amables, guían bien al los clientes.
Bodde her 4 netter i oktober 2019

4/10 – Dårlig

Verifisert reisende

Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i juli 2019

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ll start by saying that i stayed during a time where there was construction being done on the hotel. So I was treated to a noisier than expected time. The 2 functional elevators inspection certificates we several months expired. And I would recommend avoiding the continental breakfast completely. The food was basic but the hotel completely fails to operate it; guests had to compete for both cutlery and food. If my family spoke spanish we would have had an easier time in this hotel and that’s worth note. If you speak spanish or are bilingual then you are going to have a better time than I did. Checking in is a real challenge when theres a language barrier, even worse when the front desk staff doesn’t try and just redirects you to the other staff who is currently busy. Great valet service.
Bodde her 5 netter i juni 2019

6/10 – Grei

FLAVIO

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Horrível -> não reserve
carpete horrivel nos quartos, tudo muito sujo e atendimento pra lá de ruim
Bodde her 1 natt i juli 2019

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
This hotel is awesome but the parking system is the wurst I’ve ever seen, I was inside the car in the middle of the street for two hours to park my car in the valley. The same to pick up the car to leave, 2 hour wait. Not worth it.
Bodde her 2 netter i juli 2019

2/10 – Forferdelig

Verifisert reisende

Bodde her 5 netter i juni 2019

8/10 – Bra

RR og São Paulo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Boa localização, apto grande com cozinha adaptada.
Bodde her 2 netter i juni 2019

8/10 – Bra

Matias

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Cómodo, muy bien ubicado y con acceso a la playa
Muy lindo hotel, cómodo. Acceso directo a la playa. Excelente piscina. Muy buena ubicación. Lamentablemente hubo un problema con el desayuno, Ya que la reserva lo incluía, pero el hotel no me lo quiso reconocer y se quitó el problema de encima haciendo cargo a Hotels.com. Por suerte Hoteles.com me brindó solución al problema, haciéndome abonar los desayunos y reintegrandomelos posteriormente.
Bodde her 2 netter i juni 2019

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Personale og service
Booked a townhome for 2 nights. The hotel had overbooked the townhome and assigned it another guest. They refused to claim responsibility for the overbooking. The check-in process was terrible. We arrived at 10:00 PM and the check-in process took over 3 hours. The front desk kept offering us an alternative to a townhome and later denied the availability of the options. In the end, they offered us two separate rooms, one of which was facing the city view. I contacted Expedia customer service to request for reimbusement. On calling the hotel they lied about providing the best rooms they had to offer and that we had arrived at 4:00 AM in the morning. Liars dont go far. If you face a similar experience lodge a complaint agains this property so they stop taking advantage of their customers.
Bodde her 2 netter i mai 2019

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vacation stay
It was a awesome stay. The room view was so awesome, the staff was very helpful. The was very clean. It was a awesome stay. Thumbs up all the way.
Bodde her 3 netter i mai 2019

8/10 – Bra

Regla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy amable la srta de la recepción. Todo bien en el Hotel.Muchas gracias
Bodde her 2 netter i mai 2019

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a terrible experience, Old and outdated..We made reservations amlost 3 months ago with a deposit and our room was not available until 6pm the next day.Only offred us free parking and late check out.The older lady at the desk did not care at all..didnt say thank at check out..Ill never book Casablanca ever again!!!
Bodde her 3 netter i mai 2019

6/10 – Grei

Verifisert reisende

Reiste med familie
Was waiting for an elevator for 15 min. Property has two elevators and one of them goes first to the floor 10 and then goes down. Pool was cold at night time and early morning. Only on the Mother’s Day it was nice and warm so I stayed until 11pm. Ocean had a lots of seaweed. Restaurant was nice. Ordered a fried calamari and veg pizza. Location is not bad and if you want to get to the South Beach just need to take a free trolley.
Bodde her 11 netter i mai 2019

8/10 – Bra

Guenni

Reiste med partner
Likte: Personale og service
Nähe zum Strand. Pool. Restaurants im Hotel. Kostenloser Trolley für die Personen die keinen Mietwagen haben! Mit dem Trolley Bus kann man bequem nach South Beach fahren.
Bodde her 2 netter i mai 2019

8/10 – Bra

Mayco

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2019

4/10 – Dårlig

EMELIE

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2019

8/10 – Bra

Verifisert reisende

Bodde her 3 netter i april 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
OK
The room had a perfect view but was not so "penthouse" as far as the condition.
Bodde her 1 natt i april 2019

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Need to be remodeled property is to old and dirty.
Bodde her 1 natt i april 2019

8/10 – Bra

RICARDO

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Gostei da receptividade, o povo e bem amavel e todos sao prestativos.
Bodde her 7 netter i april 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
En términos generales el hotel, servicio y la ubicación del hotel fué buena. El servicio de desayuno fue muy regular, nunca cambiaron el menú y los huevos eran sin sal y de mal aspecto. Además deben tomar mediadas con los ascensores que están averiados y obsoletos,
Bodde her 3 netter i april 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
The ocean view was perfect the hotel itself was pretty being as close as you are to the beach, a little dated but it serves the purpose of being on the beach,I hated my bed we cloud feel the springs on our back complained but they were going to move us to a smaller room. If your reading this room 902 needs a new bed. We rented again for Labor Day weekend let’s see how it goes.
Bodde her 2 netter i april 2019
Svar fra Guest Services den 16. apr. 2019
Dear Guest, We love the sight and sound of the ocean just out back, and we’re thrilled that you took advantage of our beachfront location! We appreciate you letting us know about the bed in your room and hope that you’ll enjoy a good night’s sleep on your upcoming visit later this summer. We’re already looking forward to it! Best regards, Casablanca on the Ocean

2/10 – Forferdelig

Rebecca

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel of horrors
It was horrible from the time we walked in to check in. The girl at the check in pulled our reservation up showing we owed almost $300 more than what was reserved on hotels.com. The girl literally argued with me about what she couldn’t do and wouldn’t do. When I asked for management the girl replied there wasn’t a manager there after arguing with her almost in tears, she called a manager. The manager Diego was very helpful, after sending two emails proving what the price was that we reserved he honored the price. After that it was downhill from there. The elevators never worked. I got stuck on them three times and had to walk up the stairs. The fire alarms constantly went off, when we would call to report it it would take someone almost two hours to respond to us. The people staying on either side constantly had kids crying adults yelling, WE COULD HEAR EVERYTHING!! Again reported it no one responded. When we were checking out and reported all of the issues that we’ve had from the time we walked in again no manager is available but we were provided with an email. The only reason we stayed is because we had to pre pay. Never again will we stay at this place.
Bodde her 4 netter i april 2019

8/10 – Bra

Marzouk

Likte ikke: Renhold
Bodde her 4 netter i april 2019
Svar fra Guest Services den 9. apr. 2019
Thank you, Marzouk, for making yourself at home with us while in Miami Beach and for sharing your positive rating. Come back again anytime! Best regards, Casablanca on the Ocean

4/10 – Dårlig

T

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location on the beach. Free beach chairs for hotel guests, but paid $12 for beach umbrella. Stingy on beach towels. Not easy to get because you have to get in check in line at registration desk with minimal over tasked staff. Old fashioned real key door locks that has a $100 refundable deposit.
Bodde her 3 netter i mars 2019
Svar fra Guest Services den 9. apr. 2019
We love hearing from our guests and we appreciate you sharing your feedback, T. While we’re pleased that you enjoyed our oceanfront location, we are confident we can further impress you, and we look forward to the opportunity to do just that! Best, Casablanca on the Ocean

6/10 – Grei

Shannon

Likte: Romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Meh
It was a bit run down, the staff was nice though. The breakfast was nothing to brag about...
Bodde her 2 netter i mars 2019
Svar fra Guest Services den 7. apr. 2019
Dear Shannon, We appreciate you being our guest and sharing your first impressions of Casablanca on the Ocean. While we’re pleased that you enjoyed yourself overall, we’re sorry that we didn’t further impress you and we hope you’ll visit again soon so that we can do just that! Best, Casablanca on the Ocean

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff. Amazing view! Location was perfect. Restaurant in the property served great food as well!
Bodde her 4 netter i mars 2019
Svar fra Guest Services den 3. apr. 2019
Dear Guest, We celebrate every 5-star rating, and we thank you for sharing yours. Our team will be overjoyed! Best regards, Casablanca on the Ocean

8/10 – Bra

Flavia

Likte: Renhold og romkomfort
Bom custo benefício, precisa de reforma.
Atendeu as minhas expectativas, o hotel é velho sim, elevadores antigos, precisa de algumas manutenções básicas, porém o quarto que fiquei parecia ter sido reformado, exceto o banheiro, porém isso não foi problema para mim, o quarto é bem limpo, fazem a limpeza diária, cama king, cozinha com itens básicos como: geladeira, microondas, fogão de duas bocas (Cooktop de indução) cafeteira e café de cortesia, talheres, pratos e panelas. Não gostei do ar condicionado que é central e parece que é só frio, a aérea da piscina é muito boa, e tem acesso direto à praia. Café da manhã é bom para os padrões americanos, serviam ovos mexidos, salcichas, bacon, cereais, pão de forma, frios ( dois tipos de queijo, salame e peito de peru) tinha um tipo de bolo, café e leite. Tem um restaurante no hotel que é de um pessoal italiano, pessoal bem bacana. Não gostei do atendimento do Valett, rapaz bem mal educado, deveriam colocar alguém mais simpático, pois logo na chegada você se assusta um pouco com a grosseria dele, mas na recepção fomos bem atendidos, pedi um quarto sem carpete e me providenciaram de imediato. No último dia tive um inconveniente com um funcionário, um senhor, bateu na porta do quarto as 10hs falando em espanhol que já era o horário do check-out, sendo que o horário do check-out era as 11hs, ele ficou teimando que já eram 11hs e queria que saissemos, então eu mostrei o horário no celular e meu marido o questionou sobre o que ele queria, então ele acabou pedindo desculpas.
Bodde her 7 netter i mars 2019
Svar fra Guest Services den 2. apr. 2019
Dear Flavia, Thank you for making yourself at home with us while in Miami Beach! We are thrilled that you enjoyed the comfort of your accommodations, and we appreciate you spreading the word about our oceanfront location and our large, sunny pool! We’re sorry to learn of the encounter you had on your last day, and we appreciate you bringing it to our attention so that we may further look into this incident. We’re sure our future visitors will appreciate your helpful tips, and we can’t wait to welcome you back! Best regards, Casablanca on the Ocean

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I enjoyed the pool and the easy access to the beach and stores. Staff was nice. Nothing else was satisfactory.
Bodde her 4 netter i mars 2019
Svar fra Guest Services den 2. apr. 2019
We value guest feedback and appreciate you sharing yours. While we’re pleased to see that you enjoyed our oceanfront location, sunny pool, and friendly hospitality, we’re sorry that our facilities fell short of winning you over. We’ll use your comments to improve, and we hope you’ll consider a return visit for another Miami Beach getaway at a great value! Best, Casablanca on the Ocean

8/10 – Bra

Fernando

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buen Hotel
Buen Hotel, personal muy amable, pero mucho ruido en los pasillos
Bodde her 7 netter i mars 2019
Svar fra Guest Services den 2. apr. 2019
It was a treat to host your Florida getaway, Fernando, and we’re pleased that our team took such great care of you. We’re sorry if noise from other guests disturbed your peace, and we hope you’ll be back for a more tranquil visit one day soon. Kind regards, Casablanca on the Ocean

8/10 – Bra

James og Seattle

Reiste med familie
Likte: Renhold
Nice ocean view from gest room. A small kitchen could make some food. The property looks old but rather clean.
Bodde her 5 netter i mars 2019
Svar fra Guest Services den 28. mars 2019
Dear James, Our visitors rave about our gorgeous ocean views, and we’re thrilled that they won you over! It’s great to know that our kitchen amenities allowed you to easily make your favorite treats from the comfort of your room, and we hope you’ll make us a part of your next Miami Beach getaway! Best regards, Casablanca on the Ocean

8/10 – Bra

Verifisert reisende

Bodde her 5 netter i mars 2019
Svar fra Guest Services den 3. apr. 2019
Dear Guest, Yea!! Another successful vacation! We appreciate the positive feedback and hope you’ll visit again soon! Take care, Casablanca on the Ocean

8/10 – Bra

Verifisert reisende

Likte ikke: Romkomfort
Närheten till havet, utflykter. Sämre skick o standard än vad det uppgavs i informationen om hotellet. Behov av en uppfräschning. Lyhört.
Bodde her 8 netter i mars 2019
Svar fra Guest Services den 28. mars 2019
Thank you for being our guest and sharing your highlights. We’re pleased to have left you with a positive impression and can’t wait to welcome you back! Best, . Casablanca on the Ocean

8/10 – Bra

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can definitely tell that some things were out dated and the elevators were kinda sketchy, but overall this was a great hotel to stay at. They always recognized us for breakfast, and everyone was very helpful and generous. Hospitality was great!! Would definitely stay here again!
Bodde her 4 netter i mars 2019
Svar fra Guest Services den 28. mars 2019
We strive to provide memorable vacations at a great value, and we’re thrilled that you enjoyed! Come back again soon for more fun in the sand and sun! Take care, Casablanca on the Ocean

8/10 – Bra

Arsenia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i mars 2019
Svar fra Guest Services den 28. mars 2019
Dear Arsenia, It was a pleasure to welcome you and to find your positive rating. We hope you’ll make your way back to see us on Miami Beach again soon! Cheers, Casablanca on the Ocean

2/10 – Forferdelig

Gustavo

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mars 2019
Svar fra Guest Services den 25. mars 2019
Thank you for making us a part of your Miami Beach getaway, Gustavo. We strive to impress our guests, and we’re sorry to see that your recent stay fell short of your expectations. We wish we knew more so that we could address your specific concerns, and we hope to have another chance to win you over. Kind regards, Casablanca on the Ocean

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Buen lugar pero cuando lo contraté decía incluye estacionamiento, pero cuando llegue al hotel querían que pague 30 dólares por día, en ningún momento decía que tenía q pagarlo, publicidad engañosa
Bodde her 4 netter i mars 2019
Svar fra Guest Services den 25. mars 2019
Dear Guest, We appreciate you paying us a visit and taking the time to share your feedback! We’re sorry for the misunderstanding regarding our valet parking rates. While there are some privately owned apartments that include parking in their rates, there is an additional nightly charge of $30 for using valet services when booking through our hotel. Please accept our apologies for any confusion. We hope that the remainder of your experience was pleasant and memorable; we’d love to welcome you back! Best regards, Casablanca on the Ocean

8/10 – Bra

Fernanda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Love the beach
Bodde her 3 netter i mars 2019
Svar fra Guest Services den 20. mars 2019
We love YOU, Fernanda, and we're thrilled that the feeling is mutual! We can't wait to welcome you back for another memorable Miami Beach escape! Best, Casablanca on the Ocean