The hotel is staffed by some of the friendliest people we've encountered for several years we had traveled in foreign countries.
Special mention to John, Luis, and most especially Melissa, who not only assisted us in booking us an extra night at the hotel after our trip to Segovia -- all via the WhatsApp app their hotel extensively uses to access the hotel door and room door.
This might not be the most classy, and feature-rich 3-star hotel you will find on the Internet. But it's always how the
staff treats you with your request and assistance - when you're in a foreign country.
The rooms are at par with what you pay; the bathrooms may be too small for US standards, but the location more than pays for itself as it is conveniently next to the Plaza Mayor of Madrid and the Metro light-rail train station (Sol Station), shops & restaurants are all just a few yards from the hotel.
We will use the same hotel if the opportunity presents itself that we will be back in Madrid in the near future!