The reception staff was very friendly and accommodating. The housekeeping staff cleaned our room daily. The breakfast was not just continental but a full hot breakfast with eggs, sausage, bacon, baked beans plus cereals , toast, yogurt, etc, and the service was very efficient. It would have been nice if they gave us extra pillows and hand towels (not just bath towels), and tissue paper, and also if they have separate trash bins for recyclables. Great location with frequent bus service to the trains and tube and the Westfield mall; also a block from a grocery store which is very convenient.