The wooden door frame to my room was damaged, it looked like someone had tried to break in at one time using a screw driver or crow bar. There was no telephone in the room. The television was quite antiquated and the remote control did not work. Internet access was not free. Overall the room was fairly clean and the cleaning staff did a nice job each day. The check in time was lengthy as there was only one staff working and the person in front of me had issues, so my check in time was about 20 minutes. The person who checked me in was curtious and did a good job. The location of the hotel is really its ownly good quality. It is centrally located in Kingston and convenient to everywhere, including the train an bus stations. For the price, there are several other better options to stay in Kingston, they are just not as centrally located.