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Anmeldelser av St Martins Lane London

5 out of 5
St Martins Lane London
45 St Martin's Lane, London, England

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 751 av totalt 1011 anmeldelser." "
Rangering på 8 − Bra. 177 av totalt 1011 anmeldelser." "
Rangering på 6 − Grei. 50 av totalt 1011 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 1011 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 1011 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Merethe

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dame tur til London og juleshopping mm..
Flott hotell i sentrum av London. Gang avstand til det meste. Flotte store rom og ikke minst stort bad ( vi var 3 damer). Flott og profesjonell service. Kommer gjerne tilbake hit, område rundt st Martin’s Lane er å trivelig.
Bodde her 2 netter i desember 2023
Svar fra Jenni den 17. des. 2023
Hello Merethe, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

8/10 – Bra

Torkel

Reiste med familie
Likte: Renhold og romkomfort
Partyhotell midt i teaterland
Jeg har vendt tilbake til St Martins Lane nesten årlig i 20 år. Det var tidlig ute som et fancy designhotell, men nå begynner alderen å vise seg på slitne tepper, sprukne fliser på bad, nye og dårligere hår/sjampoprodukter osv. Det er dessverre heller ikke et hotell som belønner lojalitet. Double double superior rom egner seg ikke for familier. Alle ligger i første etasje, er svært små og inntil nattklubben deres. Derfor endte vi med en dyr oppgradering. Men beliggenheten er perfekt, og er du heldig og får hjørnerom fra fjerde og opp er opplevelsen fremdeles topp.
Bodde her 3 netter i november 2023
Svar fra Kaisha den 20. nov. 2023
Dear Torkel, My name is Kaisha, Assistant Front Office Manager at St Martins Lane, it is a pleasure to e-meet you. Thank you for taking the time to provide us with your feedback and also thank you so much for highlighting our amazing location. We are very sorry to hear that we didn’t meet your expectations during your visit in regards the room cleanliness and communication with front desk. Please know that your feedback has been shared with the broader team and will be addressed. We hope to see you again soon here at St. Martins Lane London Hotel. Warm regards, Kaisha

10/10 – Utmerket

Hans Petter

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2023
Svar fra Joao Pita den 8. okt. 2023
Dear Hans Petter , My name is Joao, Assistant Front Office Manager at St Martins Lane, it is a pleasure to e-meet you. We are thrilled to hear that you enjoyed visit with us! Thank you taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Joao Pita

8/10 – Bra

Martin

Bodde her 3 netter i oktober 2022

8/10 – Bra

Torkel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022
Svar fra Joao Pita den 22. aug. 2022
Dear Torkel, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Joao Pita

10/10 – Utmerket

Jan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt beliggenhet. Rolig, selv om det ligger midt i Soho/Covent Garden. Flott service.
Bodde her 4 netter i juli 2022
Svar fra Jose & the St Martins Lane Team den 14. juli 2022
Dear Jan, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose Piquer

10/10 – Utmerket

Jofrid

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022
Svar fra Jose & the St Martins Lane team den 30. mai 2022
Dear Jofrid, We're delighted that you enjoyed your stay with us and thank you for your lovely review. All the St Martins Lane London family is looking forward to welcome you back very soon, Jose & the St Martins Lane team

8/10 – Bra

Aage

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 3 netter i mai 2022
Svar fra Joao Pita den 19. mai 2022
Dear Aage, Many thanks for choosing to stay with us at St Martins Lane, and for taking the time to share your feedback. All the St Martins Lane London family is looking forward to welcome you back very soon, Joao & the St Martins Lane London team

8/10 – Bra

Synne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt for et weekendopphold i London
Veldig fint hotell, midt i hjertet av Covent Garden. Nær beliggenhet til serverdigheter, shopping, barer og restauranter. Perfekt for et weekendopphold!
Bodde her 2 netter i april 2022
Svar fra Jose & the St Martins Lane Team den 8. mai 2022
Dear Synne , We're delighted that you enjoyed your stay with us and thank you for your lovely review. All the St Martins Lane London family is looking forward to welcome you back very soon, Jose & the St Martins Lane London team

10/10 – Utmerket

Einar

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i april 2022
Svar fra Jose & the St Martins Lane team den 15. apr. 2022
Dear Einar, We're delighted that you enjoyed your stay with us and thank you for your lovely review. We hope you have an opportunity to enjoy a stay with us again. Warmest Regards, Jose Piquer

10/10 – Utmerket

Vegard

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022
Svar fra Jose & the St Martins Lane team den 12. apr. 2022
Dear Vegard, We always love hearing how much our guests enjoy the hotel and thank you for your great feedback. All the St Martins Lane team is looking forward to welcoming you back to our property again, Warmest Regards, Jose Piquer

10/10 – Utmerket

Lars

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay in London
Great service as always on this very great located hotel in London.
Bodde her 1 natt i mars 2022
Svar fra Jose & the Front Office Team den 8. mars 2022
Dear Lars, Thank you so much for sharing your feedback within our Hotels.com Online Community. All the St Martins Lane team is looking forward to welcoming you back soon. Warmest regards, Jose & the Front Office Team

8/10 – Bra

Frode

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2022
Svar fra Jose & the Front Office Team den 8. mars 2022
Dear Frode, Thank you so much for sharing your love around, all our St Martins Lane family is looking forward to welcoming you back very soon. Warmest Regards, Jose & the Front Office Team

8/10 – Bra

Svein Hov

Bodde her 2 netter i februar 2022
Svar fra Jose Piquer den 1. mars 2022
Dear Svein, Thank you so much for staying with us, and sharing your feedback with our Hotels.com Online Community, All the St Martins Lane family is looking forward to welcoming you back very soon, Warmest Regards, Jose Piquer

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super stay!
Supert opphold med rask insjekk, vennlig service og late check-out null problem.
Bodde her 3 netter i november 2021
Svar fra Jose & the St Martins Lane London team den 23. nov. 2021
Dear Christian, This is such a nice review! Thanks for staying with us and for taking the time to write this. All the St Martins Lane London family is looking forward to welcome you back very soon, Jose & the St Martins Lane London team

8/10 – Bra

britt

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2021
Svar fra St Martins Lane Front Desk Team den 15. nov. 2021
Dear Britt, Thank you so much for sharing your feedback within our Online Community. All the St Martins Lane family is looking forward to welcoming you back to our property in London, Warmest Regards, Front Office Team

10/10 – Utmerket

Espen S

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2021
Svar fra Jose den 31. aug. 2021
Dear Espen , Thank you for staying with us and sharing your feedback, We are very looking forward to welcome you back soon, Best Regards, Jose and the St Martins Lane Family

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Meget sentralt, små, men fräshe rom, veldig hyggelig personale
Bodde her 3 netter i desember 2019
Svar fra Sonny den 17. des. 2019
Tusen takk for din vurdering. We are delighted that you enjoyed our friendly, attentive service and our central location in the heart of London's vibrant theatre district. If we had been aware of any disappointment with room size, we should have been pleased to show you alternative room types. We hope you will have a chance to visit us again when you are next in London and look forward to welcoming you back to St Martins Lane.

8/10 – Bra

Marit

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2019
Svar fra St Martins Lane Team den 8. des. 2019
Dear Marit, Thank you for your review. Looking forward to welcome you back soon. Best Regards

8/10 – Bra

Kristian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Sonny den 2. des. 2019
Hi Kristian, many thanks for taking the time to post your rating and we are very pleased to note that you enjoyed many elements of the hotel. If we had been aware of any concern during your stay, we should have been pleased to review and rectify as quickly as possible. We hope the positive aspects will bring you back to stay and look forward to welcoming you again to St Martins Lane.

10/10 – Utmerket

Nils Einar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2019
Svar fra Dorota Rusicka den 28. nov. 2019
We're delighted that you enjoyed your stay with us and thank you for your lovely review.

8/10 – Bra

Krister

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra St Martins Lane Team den 22. okt. 2019
Dear Krister, Thank you very much for your review. Best Regards

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Modern hotel. The standard rooms are small, does not vompare to other 5 star hotels I’ve stayed at. Not the luxury feeling at all. Beds hard. Very clean, cleaning staff did a really good job!! Tried the bar with mixed feeling. Slow staff. Very nice area!
Bodde her 2 netter i oktober 2019
Svar fra Sonny den 14. okt. 2019
Thank you very much for taking the time to post a review and we very much appreciate your kind comments for cleanliness and location. We are sorry for any disappointing service in Blind Spot and this will be addressed. If we had been aware of any concern with room size or mattress, we should have been pleased to review alternative rooms. We hope the positive elements will bring you back to stay and look forward to seeing you again at St Martins Lane.

10/10 – Utmerket

Edin

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location. Walking distance to many of the touristy spots. Great food all around the hotel. Staff were great and room was clean and modern. Highly recommend it
Bodde her 2 netter i mars 2024
Svar fra Jenni den 28. mars 2024
Dear Edin, Thank you for your review, we're thrilled to hear that you loved our hotel, location and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

10/10 – Utmerket

Ross

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a gem of a property. Close to everything! Great room, value and staff. Best water pressure I’ve ever had a hotel.
Bodde her 2 netter i mars 2024
Svar fra Kaisha den 25. mars 2024
Dear Ross, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 – Utmerket

Joanna og Bedford

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay with amazing staff!
Bodde her 1 natt i mars 2024
Svar fra Jenni den 25. mars 2024
Dear Joanna, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

10/10 – Utmerket

Allison

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is perfectly located if you are planning to attend the theatre or visit museums, or simply take in London scenery. They're are many pubs and restaurants nearby, and the hotel's Blind Spot bar is not too be missed. Staff were incredibly attentive and helpful. My room was spotless and very spacious, a rare gem in London. I can't wait to return!
Bodde her 5 netter i mars 2024
Svar fra Jenni den 17. mars 2024
Dear Allison, Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent, especially in terms of its location and service. We take great pride in providing spotless accommodations and ensuring our guests have a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

6/10 – Grei

Gerd

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
A good hotel and very central - Only small problems with the staff, all seems a little clumsy. Also, way too much perfume on the hallways, not good for astmatics
Bodde her 4 netter i mars 2024
Svar fra Kaisha den 13. mars 2024
Hello Gerd, Thank you for staying with us! We are disappointed that we did not meet your standards in regards to the staff and fragrance throughout the hotel. We will be sure to pass on your feedback to the appropriate department! Many thanks, Kaisha

10/10 – Utmerket

Scott og Moraga

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is very central to theater district but the best part is the staff. They went out of their way every step to make things easy for me. They seemed genuinely glad that I was staying there.
Bodde her 1 natt i mars 2024
Svar fra Jenni den 11. mars 2024
Dear Scott, Thank you for your positive feedback! We're thrilled to hear that you loved everything. I will be sure to pass your kind words onto the St Martins Lane staff. We look forward to welcoming you back for another enjoyable experience. Warm regards, Jenni

10/10 – Utmerket

Alan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 1 natt i mars 2024
Svar fra Kaisha den 10. mars 2024
Dear Alan, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 – Utmerket

michael og westport

Bodde her 3 netter i mars 2024
Svar fra Kaisha den 25. mars 2024
Dear Michael, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

8/10 – Bra

Daniel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Joao Pita den 4. mars 2024
Dear Daniel, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 – Utmerket

Jane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Joao Pita den 1. mars 2024
Dear Jane, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 – Utmerket

Patrick

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Mycket bra, kan rekommenderas
Bodde her 4 netter i februar 2024
Svar fra Joao Pita den 28. feb. 2024
Dear Patrick, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 – Utmerket

Steven

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i februar 2024
Svar fra Kaisha den 20. mars 2024
Dear Steven, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards,Kaisha

10/10 – Utmerket

Joanna og Bedford

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff and accommodation
Bodde her 1 natt i februar 2024
Svar fra Kaisha den 22. feb. 2024
Hello Joanna, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

10/10 – Utmerket

Anja

Bodde her 4 netter i februar 2024
Svar fra Kaisha den 20. mars 2024
Dear Anja, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 – Utmerket

Andrea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were friendly, professional & welcoming. The room was spacious and modern. The location was great, 5/10 minute walk to Covent Garden, Leicester Sq or Piccadilly.
Bodde her 2 netter i februar 2024
Svar fra Jenni den 19. feb. 2024
Hello Andrea, Thank you for staying with us! We are thrilled to hear that you liked your stay. I will be sure to pass your kind words about the team onto them, they will be happy to hear. We hope to welcome you back soon. Many thanks, Jenni

2/10 – Forferdelig

Wendy Ko Kei

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i desember 2023
Svar fra Kaisha den 17. feb. 2024
Dear Sarah,Greetings from St Martins Lane! I hope this email finds you well. My name is Kaisha, and I am the Assistant Front Office Manager at the hotel. It is a pleasure to virtually connect with you. Thank you for taking the time to provide your valuable feedback about your recent stay at St. Martins Lane Hotel. We appreciate your insights, as they help us continuously improve our services and facilities.We take your comments seriously and will work diligently to address these issues to provide a more enjoyable stay for our guests. We appreciate your feedback and hope you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.Sarah, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We love to use the feedback from our guests to make our hotel and services even better. If you have any further comments or suggestions, please do not hesitate to reach out. We are here to ensure your satisfaction.Best regards,Kaisha

10/10 – Utmerket

Narendra

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property lobby looks a bit run down. Rooms are excellent. Service is good. Friendly staff.
Bodde her 2 netter i februar 2024
Svar fra Joao Pita den 13. feb. 2024
Dear Narendra, Thank you for your feedback! We appreciate your comments about our rooms and service. We understand your concern about the appearance of the property lobby and will certainly take it into consideration for future improvements. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback helps us in our continuous efforts to enhance our facilities. We're glad to hear that you found our staff friendly and that you enjoyed your overall experience with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Joao Pita

10/10 – Utmerket

Paul og Ridley Park

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location.
Bodde her 3 netter i februar 2024
Svar fra Kaisha den 7. feb. 2024
Hello Paul, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

8/10 – Bra

Caroline

Bodde her 2 netter i januar 2024
Svar fra Kaisha den 20. mars 2024
Dear Caroline, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 – Utmerket

Susan og Farnham

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location for the theatre we went to, as well as plenty of nearby restaurants. An an easy walk from Waterloo. Room was lovely and the staff friendly and helpful. We failed the test trying to find the room when we checked in. The numbers are at floor level so you have to look down! Our only issue was that you couldn't fill the sink with water, but this is apparently a policy decision and common in the hotel industry😞 Weve booked to teturn in March!
Bodde her 1 natt i januar 2024
Svar fra Joao Pita den 28. jan. 2024
Dear Susan, Thank you for sharing your detailed feedback with us! We're delighted to hear that our location worked well for your theatre plans and that you found the room lovely with friendly and helpful staff. We appreciate your understanding regarding the room numbering and the information about the sink.We'll make sure to address any areas for improvement, and we look forward to welcoming you back in March! Warm regards, Joao Pita

10/10 – Utmerket

Janet og Fort Walton Beach

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i januar 2024
Svar fra Jenni den 27. jan. 2024
Hello Janet, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

10/10 – Utmerket

Shirley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Joao Pita den 21. jan. 2024
Hello Shirley, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Joao

8/10 – Bra

Eduardo og Philadelphia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an almost perfect choice for London visitors interested in the theater, which is our case. It's a modern, stylish property, designed by Philippe Stark, at the very heart of the West End. It makes you feel special. It's surrounded by restaurants, bars and museums. it's only flaw, which was relevant to us but might not be for others, is that the bathroom has no door. The toilet is in an unventilated frosted-glass closet, so that it's essentially in the room, an otherwise very beautiful room.
Bodde her 6 netter i januar 2024
Svar fra Ali A den 19. jan. 2024
Dear Eduardo,Thank you so much for taking the time to share your thoughts and experiences following your stay at St Martins Lane. We truly appreciate your feedback and are delighted to hear that you found our hotel to be an almost perfect choice for your London visit, especially being interested in the theater.We are thrilled that you enjoyed the modern and stylish design crafted by Philippe Starck, and our prime location at the heart of the West End. It's wonderful to know that you felt special during your time with us, surrounded by the vibrant atmosphere of restaurants, bars, and museums.Your feedback about the bathroom is duly noted, and we appreciate your honesty. We understand that preferences can vary, and your insights are valuable as we continually strive to enhance the guest experience. We will take your comments into consideration as we evaluate ways to improve.Once again, thank you for choosing St Martins Lane, and we hope to have the pleasure of welcoming you back on your next visit to London.Warm regards,Ali A

4/10 – Dårlig

Sarah

I wouldn’t
Bodde her 1 natt i desember 2023
Svar fra Ali A den 12. jan. 2024
Dear Sarah,Greetings from St Martins Lane! I hope this email finds you well. My name is Ali, and I am the Assistant Front Office Manager at the hotel. It is a pleasure to virtually connect with you. Thank you for taking the time to provide your valuable feedback about your recent stay at St. Martins Lane Hotel. We appreciate your insights, as they help us continuously improve our services and facilities.We take your comments seriously and will work diligently to address these issues to provide a more enjoyable stay for our guests. We appreciate your feedback and hope you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.Sarah, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We do apologies about the signal stability throughout the hotel , we love to use the feedback from our guests to make our hotel and services even better. If you have any further comments or suggestions, please do not hesitate to reach out. We are here to ensure your satisfaction.Best regards,Ali

10/10 – Utmerket

Jörg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
a warm welcome early in the morning. Even though the room is and was only available from 3 p.m., we were warmly welcomed and even asked about our preferences regarding floor choice. The Christmas decorations in the modern entrance area, which houses even more secrets (shake the golden hand), give a cozy feeling. The very committed staff is always approachable and ready to help. The rooms, small and modern, but very well equipped. Coffee maker, free water, and a minibar full of all sorts of drinks (including Moet, Canada Goose...) and snacks. Fluffy towels and bathrobes are always exchanged. The small bed with a shared blanket invites you to snuggle up. The bathroom is clean and in case something was forgotten at home, it should be available in the basket. If, as in our case, you have short-term requests such as tickets for the fireworks or visits to a restaurant, please contact the concierge. Patrick made all of our wishes come true and made our New Year's trip to London something very special. All of the points mentioned as well as the central location in the theater district not far from Trafalger Square make this hotel a great destination.
Bodde her 4 netter i desember 2023
Svar fra Joao Pita den 10. jan. 2024
Hello Jorg, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks,Joao

10/10 – Utmerket

Brian M

Bodde her 7 netter i desember 2023
Svar fra Jenni den 26. jan. 2024
Hello Brian, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

10/10 – Utmerket

Claudia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sehr gute Lage, sehr bequeme Betten, Unterkunft sehr sauber
Bodde her 5 netter i desember 2023
Svar fra Joao Pita den 8. jan. 2024
Dear Claudia,Thank you so much for your positive feedback. We're thrilled to hear that you find our hotel great, appreciate our polite staff, and enjoy the brilliant location. It's always a pleasure having you stay with us, and we look forward to welcoming you on every trip. Warm regards, Joao Pita