Diverse

Anmeldelser av Novotel London ExCeL

4 out of 5
Novotel London ExCeL
7 Western Gateway, Royal Victoria Dock, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 559 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 279 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 88 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 35 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 1001 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Reidar

Reiste med familie
Likte: Personale og service
Bodde her 4 netter i oktober 2023
Svar fra Novotel London ExCel den 29. okt. 2023
Dear Reidar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 – Utmerket

Nima

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God komfort
Store rom, bra service. Perfekt om du skal på 02 arena.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Monica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
det er et veldig fint hotell, men ganske langt fra sentrum.
Bodde her 2 netter i april 2023
Svar fra Operations Manager den 19. mai 2023
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Saira CIELOSZYKOperations Manager

10/10 – Utmerket

lasse

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Operations Manager den 29. mars 2023
Dear Iasse,Thank you for taking the time to tell us about your experience at Novotel London ExCeL.We look forward to warmly welcoming you back in the near future, and hope that your future stay will be as great as the last!Sincerely,Saira CIELOSZYKOperations Manager

10/10 – Utmerket

Lars

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i april 2022
Svar fra Aurelija Revuckaite, Guest Experience Manager den 18. apr. 2022
Thanks very much for sharing your thoughts! We will look out for you on your next visit.

8/10 – Bra

Kristian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was good
Bodde her 6 netter i november 2021
Svar fra Aurelija Revuckaite, Guest Experience Manager den 20. des. 2021
Hey Kristian, Thanks for your review. Hope to see you back soon!

10/10 – Utmerket

Per Magnus

Bodde her 1 natt i desember 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Ordinary Novotel at Excel
Ordinary Novotel. OK room. Breakfast could be better.
Bodde her 3 netter i mai 2019

10/10 – Utmerket

Rolf Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overnatting i forbindelse med konferanse på ExCel
Vi har på konferanse på ExCel London. Novotel er nærneste nabo til dette senteret, så ideell beliggenhet for oss. Svært imøtekommende og serviceinnstilte ansatte. Store og gode rom. God frokost. Positivt overrasket - veldig bra!
Bodde her 2 netter i april 2019

8/10 – Bra

Sanna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ok+
Nice and clean hotell. Breakfast could have been more fun but ok. Great with short distans to Excel since we had an event there during the weekend.
Bodde her 3 netter i februar 2019

10/10 – Utmerket

Runar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2018

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2018

8/10 – Bra

Tor

Likte: Renhold, personale og service og romkomfort
Bra standard, flott beliggenhet
Beliggenhet er meget bra i Docklands rett ved utstillingshallen Excel
Bodde her 2 netter i juni 2018

2/10 – Forferdelig

Alexandru og Oslo

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not worth the money
Checking in was okay. One staff was kind enough to borrow me an adapter for the plug, which was highly appreciated. Other than that, we didn’t book dinner or breakfast online, but we did opted for dinner on the first night we arrived and wile I considered the menu a bit pricey, I was not that impressed with the food - it was okay, not mind blowing. The breakfast was even worst though - overpriced and barely any edible selection. The room was okay, apart from the bathroom. On the booking it was written that the room is guaranteed with a view and it did have a view between tho other buildings, but I personally would not advertise it in this way. Bathroom was not clean. The toilet was not disinfected and the shower was full of limestone. The drainage system was not very well thought through, therefore the bathroom filled up with water quite fast. The maid next day she didn’t bother to wipe the bathroom floor. And the towels were smelling horrible- smoke and dump. The location was not as close to the city center, as advertised. It takes approximately 45 min changing a train and the underground to get to the center. Not going to recommend it for the price advertised- this felt more like a budget hotel that has really low standards and way to high prices for the services provided.
Bodde her 2 netter i mars 2018

8/10 – Bra

Carla

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was so friendly! It was also a great place to stay whilst visiting the o2
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Owen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location close to the Excel Exhibition Centre, clean & comfortable rooms.
Bodde her 2 netter i februar 2024

8/10 – Bra

Keirah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Sergej

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tidy, comfortable room, great service, nice location, Beutifull views. Will back next time.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Cheryl

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was very comfortable, the rooms were well equipped and the breakfast was delicious. The cable car across to the O2 was just a short walk away which was very convenient
Bodde her 1 natt i januar 2024

10/10 – Utmerket

MASATERU

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

jessica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay thank you to the staff for making this a memorable stay
Bodde her 2 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Jessica,Wow! We are so happy to hear your stay with us was memorable. I will pass this kind feedback onto the staff.We hope to see you again some time!Kind Regards,Novotel London Excel

10/10 – Utmerket

Hayley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 4. jan. 2024
Dear Hayley,Thank you for your lovely review. We hope to see you again soon!Kind Regards,Novotel London Excel

10/10 – Utmerket

Alexander

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy transport links and right next to arena where we were visiting, our room overlooking the excel arena was amazing the way it was lit up at night. Brilliant staff, food and service.
Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 4. jan. 2024
Hi Alexander,Thank you for your glowing review!We hope to see you again soon.Kind Regards,Novotel London Excel

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
The hotel was ok. The person booking in breakfast was rude! Most items at breakfast had run out! We were told at reception they don’t do room service but we can order from outside food services, only to be told by security we can’t eat it. Not the most enjoyable stay.
Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 4. jan. 2024
Dear Guest,Thank you for your review.I'm sorry to hear about your disappointing experience. This doesn't align with the service we aim to provide. We'll address these concerns immediately to ensure our guests receive better service in the future. If you'd like to discuss this further or if there's anything we can do to make it right, please reach out to us directly. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay.Kind Regards,Novotel London Excel

2/10 – Forferdelig

Nicholas

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
It has a great car park. Its location is brilliant but the rooms and staff leave a lot to. E desired!
Bodde her 3 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Nicholas,Thank you for your feedback. We're pleased to hear that you found our car park convenient and appreciated our location. We're sorry to hear about your experience with the rooms and staff. Your feedback is important, and we'll use it to improve and provide a better stay for our guests in the future.Kind Regards,Novotel London Excel

10/10 – Utmerket

Alison Jean

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Alison,We are delighted to see you've enjoyed your stay with us and hope to see you again!Kind Regards,Novotel London Excel

8/10 – Bra

Kathy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Kathy,Thank you for leaving us such a lovely rating.We hope to see you again soon!Kind Regards,Novotel London Excel

10/10 – Utmerket

Lynley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, fab location for Excel. Staff were lovely. Couple tiny downs, the pillows were a bit cheap feeling and it was £9 for a Baileys at the bar. Other than that, excellent
Bodde her 2 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Lynley,Thank you for sharing your thoughts! We're glad you enjoyed our location and the service provided by our staff. Your feedback about the pillows and bar prices is noted, and we'll take it into consideration for future improvements. We hope to have you back for another great experience!Kind Regards,Novotel London Excel

8/10 – Bra

Vicky

Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Vicky,Thank you for leaving us such a kind rating.We hope to see you again!Kind Regards,Novotel London Excel

6/10 – Grei

Stavros

Bodde her 1 natt i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Stavros,Thank you for your review.Kind Regards,Novotel London Excel

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
very clean! It was really good. best choice.
Bodde her 5 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Guest,We are glad to hear you've enjoyed your stay with us and hope to see you again soon.Kind Regards,Novotel London Excel

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Guest,Thank you and we hope to see you again!Kind Regards,Novotel London Excel

10/10 – Utmerket

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice stay
Bodde her 1 natt i november 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear John,We are delighted to hear you enjoyed your stay with us and we hope to see you again!Sincerely,Novotel London Excel

4/10 – Dårlig

steve

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The hotel is airy, clean and quiet. The bedrooms are large modern and clean. The problem was at breakfast I had to wait an age to get an egg, the staff couldn't keep up with the demand. Also on the last morning, there was no hot water in the entire hotel so had to have a freezing cold shower. Not impressed as this is not a cheap hotel.
Bodde her 2 netter i november 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Steve,Thank you for highlighting the positives of your stay, including our spacious and clean rooms. We apologize for the breakfast delay you experienced; we'll address this issue to ensure better service. Additionally, the inconvenience caused by the lack of hot water is regrettable and doesn't meet our usual standards. Your feedback is valued, and we'll work to improve these aspects for a more enjoyable experience in the future.Sincerely,Novotel London Excel

10/10 – Utmerket

azfar

Bodde her 1 natt i november 2023
Svar fra Novotel London Excel den 9. jan. 2024
Dear Azfar,Thank you for your amazing rating.We hope to see you again!Kind Regards,Novotel London Excel

10/10 – Utmerket

Kristine Joy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 – Utmerket

Gina

Forretningsreisende, Reiste med familie
Likte: Fasiliteter
Excellent
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 – Bra

Dorcas

Bodde her 2 netter i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

6/10 – Grei

tahir

situated nearest the conference venue was the best bit about it. Otherwise average and over priced.
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

10/10 – Utmerket

Johannes

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 – Bra

Stuart

The view
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, comfortable by the dock, near DLR
All good but tried to charge £20 when we arrived about an hour before check in time for 'early check in' despite the room being ready, we just waited 50 mins.
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

8/10 – Bra

jacqueline

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really enjoyed my stay room was lovely and spacious! If you like a firmer mattress the bed is perfect but for myself I found the bed to be a little uncomfortable. Great links to the o2 arena using the cable cars or via Uber it’s about 30 mins. Hotel has security during the night so you feel super safe.
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 – Bra

Wayne

Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 21. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 – Bra

Ralf

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gutes günstigstes Hotel in einer sehr schönen Umgebung und toller Tube-Anbindung zum Flughafen Heathrow.
Bodde her 4 netter i oktober 2023
Svar fra Novotel London ExCel den 12. nov. 2023
Lieber Gast,Vielen Dank für die tolle Bewertung unseres Hotels! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen.Aufrichtig,Novotel London Excel

6/10 – Grei

Carolin

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Novotel London ExCel den 12. nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

6/10 – Grei

Claire

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Okay for cheap/mid price hotel in London
Check in & out and staff were great. The room seemed nice when we first arrived however some parts seemed dirty (photos attached of skirting & fridge). The room and hotel were also very warm, even with the window open and heating turned off.
Shelf in fridge seemed dirty.
Skirting appears to have some build up
Bodde her 1 natt i november 2023
Svar fra Novotel London ExCel den 12. nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

10/10 – Utmerket

Bankole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was serene..
Bodde her 2 netter i oktober 2023
Svar fra Novotel London ExCel den 12. nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

2/10 – Forferdelig

Dave

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Horrible service from horrible people. A disgusting service you should be ashamed of.
Bodde her 1 natt i oktober 2023
Svar fra Novotel London ExCel den 12. nov. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Novotel London ExCel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel London ExCel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel London ExCel