Resepsjon

Anmeldelser av Malmaison London

4 out of 5
Malmaison London
18-21 Charterhouse Square, London, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 501 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 325 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 1000 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Viktoria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2019
Svar fra Marie den 7. feb. 2020
Dear Viktoria, Thanks for staying with us. We appreciate your feedback! Kind regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Veldigt fint hotell i eit stille å roligt område. Me ankom hotellet 3 timer før innsjekk, men det var ingen problem. Fekk rommet med ein gong. Reinhold var veldig bra. Hotellet ligg sentralt til shopping å sightseeing. Kort vei til undergrunnstasjon. Kjem garantert til å bu på dette hotellet fleire gonger :)
Bodde her 3 netter i desember 2019
Svar fra Marie den 31. des. 2019
Dear Anbefales, Thanks for staying with us. We appreciate your feedback! If you could please add your feedbacks to trip advisor that would be much appreciated. The team and I look forward to welcoming you back in the near future. Kind regards, 

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales
Hotell med god standard sentralt i London. Imøtekommende
Bodde her 6 netter i desember 2019
Svar fra Marie den 31. des. 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! If you could please add your feedbacks to trip advisor that would be very appreciated. The team and I hope to welcoming you back in the near future and wish you a Happy New Year for 2020. Kind regards

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Marie den 31. des. 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

8/10 – Bra

Trine

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Store rom, gode senger og et par små minus
Veldig fint og renslig hotel. Store rom i forhold til London-standard. VELDIG gode senger! Fin og rolig beliggenhet. Alt i alt en god opplevelse. Det trekker litt med at frokosten ble levert på døren 30 min for sent, så den rakk jeg ikke å spise (slapp dog å betale for den) og at det ikke var varmt vann i dusjen den ene morgenen, pga oversvømmelse i kjelleren.
Bodde her 2 netter i september 2019
Svar fra Laura den 26. sep. 2019
Thank you very much for taking the time to share your feedbacks. I am disappointed to read that we haven't been able to meet your expectations whilst staying with us at Malmaison London. For future visit, I would like to contact us so we can make sure we look after you. We hope to seeing you again soon in the near future during your travel to London. Kind regards,

10/10 – Utmerket

camilla

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The cutest hotell
The hotell was amazing, the personnel were very helpful if there was a problem, The only thing I can say that was negative, is we had breakfast one day it Kosts 15 pounds and its not worth the money, U can get cheeper breakfast 3 min from the hotel and it is so much better, I loved my stay and I'm going back
Bodde her 3 netter i august 2019
Svar fra Marie den 12. aug. 2019
Dear Camilla, Thanks for staying with us. We appreciate your feedback! Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Innsjekk egentlig etter 15, vi ankom i 11-tiden for å sette igjen bagasje men fikk sjekket inn og fikk tildelt rom med en gang! God service, rolig område litt utenfor "sentrum". God forbindelse med undergrunn.
Bodde her 2 netter i juli 2019
Svar fra Marie den 31. juli 2019
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

6/10 – Grei

Ingerid

Likte: Renhold og romkomfort
Bodde her 3 netter i juni 2019
Svar fra Marie den 17. juni 2019
Dear Ingerid, Thank you very much for taking the time to share your feedbacks, I am sorry if we were not able to meet your expectation whilst staying with us. The team & I look forward to welcoming you back in the near future. Kind regards,

10/10 – Utmerket

Dennis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Four thumbs up
Had an amazing 2 night sleepover. Clean and cozy hotel. The receptionist from Italy, Felicia made our stay complete. Will definitely recommend and or stay here again.
Bodde her 2 netter i april 2019
Svar fra Mal team den 18. apr. 2019
Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

8/10 – Bra

Verifisert reisende

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bra beliggenhet og god komfort
Hotellet lå i et rent og pent område med mange restauranter og barer. Vi gikk til Oxford Street på 40 minutter, samme gjaldt Emirates Stadium. Hotellet var moderne og fint. Rommet var rent og komfortabelt, men håndklærne luktet frityr. Frokosten var dyr i forhold til hva man fikk av utvalg i mat. Servicen var dårlig i resepsjonen, og i baren på kveldstid. Grunnet meget god beliggenhet og komfort, bestiller vi nok igjen, men spiser og drikker andre steder.
Bodde her 2 netter i desember 2018
Svar fra Mal Team den 27. des. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018
Svar fra Mal London den 27. des. 2018
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i november 2018
Svar fra Johanne den 10. nov. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Utmerket

Linn

We loved this hotel!
We loved this hotel and will definitely stay here whenever we go to London. The room was big and cozy, and the bed was almost too comfortable! The room had a minibar with a good selection, hairdryer, safe, air condition, iron and ironing board, espresso machine and a good sized tv. The hotel also offers laundry service. The staff was nice and helped us out with all we needed. The only thing the hotel could do better is the vegan options on the menu. We ordered vegan breakfast and they called us and said that they didn’t have any vegan options but they could throw something together, we received a bowl of fruit and some coffee. Not very impressing. Otherwise, amazing hotel! The location is great, it’s a little outside the busiest parts of London, but it’s easy to get wherever you want to go by bus or underground. The closest underground station would be “barbican” it’s about 2 minutes to walk, but “farringdon” underground station is also very close, about 4 minutes to walk. A little tip! If you follow St. John Street you will get to Islington, Angel which have a little shopping center, a cinema, great bakery’s and restaurants, it’s about 15 minutes to walk and such a cozy part of London! We highly reccomend the restaurants called “Banana tree” and “The Gate”, and the bakery balled “The hummingbird bakery” -Linn&Tor
Bodde her 12 netter i august 2018

10/10 – Utmerket

Verifisert reisende

Flott
Flott hotell, stort stilig rom og hyggelig betjening.
Bodde her 2 netter i august 2018
Svar fra Marie den 10. sep. 2018
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

shelley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Malmaison London den 23. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and breakfast choice. Rooms are a decent size but felt they have crammed to much in so little room around the bed
Bodde her 2 netter i mars 2024

8/10 – Bra

Kenneth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was lovely stay.
Bodde her 1 natt i mars 2024
Svar fra Mal den 12. mars 2024
Hello Kenneth, Thank you for your feedback! We are glad you enjoyed your stay and hope to welcome you back in the future. Kind regards, Malmaison London

10/10 – Utmerket

Amy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Victor was really helpful and friendly. Even upgraded our room free of charge! Thanks for making our stay more of a treat.
Bodde her 1 natt i februar 2024
Svar fra Mal den 20. feb. 2024
Hello Amy,We thank you for your comments and will pass this on to Victor and are pleased he was such a help to you. We look forward to your next visit.Kind regards,Malmaison London

10/10 – Utmerket

Maurice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The setting was excellent, well connected to the underground. The staff where excellent. The room and bathroon were spacious, the bed comfortable with crisp linen.
Bodde her 2 netter i februar 2024
Svar fra Mal den 19. feb. 2024
Hello Maurice, Thank you for taking the time to leave a feedback! We are glad you enjoyed your stay and hope to see you again. Kind regards, Malmaison London

10/10 – Utmerket

Martin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I'm a fan of Malmaison and this on doesn't disappoint. Close to the Elizabeth line so easy to get about London.
Bodde her 1 natt i februar 2024
Svar fra Mal den 17. feb. 2024
Hello Martin,Thank you for your rating. We are glad you enjoyed your stay with us.Kind regards, Malmaison London

8/10 – Bra

Jeremy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Outstanding location. Friendly and efficient staff. Rooms are quirky but comfortable.
Bodde her 5 netter i februar 2024
Svar fra Mal den 9. feb. 2024
Hello Jeremy,Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

8/10 – Bra

Liz

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful setting , quiet but short walk to lovely bars and restaurants
Bodde her 2 netter i januar 2024
Svar fra Mal den 7. feb. 2024
Hello Liz, Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

8/10 – Bra

Jimmy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay.
Bodde her 1 natt i januar 2024
Svar fra Mal den 7. feb. 2024
Hello Jimmy, Thank you for your rating. If you have sometime to give us a feedback we would be able to pass it onto the team. Kind regards, Malmaison London

10/10 – Utmerket

John

Bodde her 1 natt i desember 2023
Svar fra Mal den 7. feb. 2024
Hello John, Thank you for your rating. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teamsKind regards, Malmaison London

6/10 – Grei

Jolie

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Overrated
Bodde her 1 natt i desember 2023
Svar fra Mal den 6. jan. 2024
Hi Jolie,We are sorry to hear that. If you have some time to let us know what it was specifically so we can pass this on to our teams, it would be greatly appreciated. Kind regards, Malmaison London

10/10 – Utmerket

Derek

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an enjoyable experience as it always seems to be. My preference if I am staying in town
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Martin, Thank you for your feedback! We would love to see you again and are glad you enjoyed your stay.Kind regards,Malmaison London

2/10 – Forferdelig

rita

Bodde her 1 natt i desember 2023
Svar fra Mal den 11. jan. 2024
Hi Rita,We are sorry that you did not enjoy your stay with us. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teams. Kind regards,Malmaison London

6/10 – Grei

D G J

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Disappointed!
It was good but very disappointed that the hotel did not offer us a couple of free drinks after proposing to my girlfriend where other hotels would offer a couple of free glasses of champagne! Put me off going back!
Bodde her 2 netter i desember 2023
Svar fra Malmaison London den 17. des. 2023
Hello Mr Murphy,Firstly, I would like to congratulate you on your proposal. However, I am sorry to hear that you may had negative experience during your stay with us.After reviewing the notes and message on your reservation, I was unable to find any indications about this special event you mentioned. At Malmaison our goal us to make every guest's stay special. If we had been aware of the proposal, we would have been delighted to provide complimentary drinks and other amenities to make your experience more memorable.If you choose to stay with us again, please let us know in advance so that we can make arrangements to ensure that your stay is unforgettable. As a gesture of goodwill, we would like to offer you two complimentary drinks. You can inform us of your next stay by sending messages through Expedia or by giving us a call.I hope that everything else with the room and stay was satisfactory. Malmaison London wishes you a Merry Christmas and Happy Holidays.Best regards,Malmaison London wish you a Merry Christmas and happy holidays.Best wishes,

6/10 – Grei

Jill

Likte: Renhold
Friendly and helpful reception staff. Bed and pillows very uncomfortable. The snack I had as room service was appaling.
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
Hello Jill, Thank you for your feedback. We are pleased to hear that our reception staff left a positive impression. However, we are truly sorry to hear that the pillows and bed were uncomfortable and wish we were informed about this during your stay as our team would have been happy to assist. Kind regards, Malmaison London

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Mal den 1. jan. 2024
HelloThank you for your rating! If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

10/10 – Utmerket

peter

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Mal den 5. des. 2023
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

8/10 – Bra

Raymond

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
As above
Bodde her 2 netter i november 2023
Svar fra Mal den 28. nov. 2023
Hello Raymond,We thank you for your rating. If there was anything specific you enjoyed with us, please let us know so we can pass this on to our teams.Kind regards,Malmaison London

10/10 – Utmerket

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, friendly staff at check-in / out. All good.
Bodde her 2 netter i november 2023
Svar fra Mal den 28. nov. 2023
Dear Chris, thank you for taking the time to rate your stay with us. We are glad you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Malmaison London

8/10 – Bra

Sean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Mal den 1. jan. 2024
Hi Sean, Thank you for your feedback! We would appreciate it if you could let us know anything specific.Kind regards,Malmaison London

6/10 – Grei

Emma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Noisy
We asked for a quieter room as when we stayed last time we was in a room in the front of the hotel and very noisy due to the bars down the road. Our room was actually at the front again and closer to the bars so again very noisy.
Bodde her 2 netter i november 2023
Svar fra mal den 21. nov. 2023
Hello, We are sorry that this has happened. We will look into why and let our senior management know for review. We do have double glazing on our windows to reduce the noise that we have but appreciate your feedback.Kind regards,Malmaison London

6/10 – Grei

Adam

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i november 2023
Svar fra mal den 21. nov. 2023
Hello Adam,We appreciate your feedback. If you can let us know the reasons of your score it will be greatly appreciated. This will help us improve anything that was not to your liking.Kind regards,Malmaison London

10/10 – Utmerket

Isaac

Bodde her 1 natt i november 2023
Svar fra Mal den 1. jan. 2024
Hello Isaac,Thank you for your rating! We are glad you enjoyed your stay with us. If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

8/10 – Bra

Andrew

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel is nice , parking easy if your get in the square early. Rooms a lot smaller than they appear in photos - even delicate club rooms.
Bodde her 1 natt i november 2023
Svar fra Mal den 13. nov. 2023
Hello Andrew, Thank you for your review. We will pass your feedback to the senior management. We are glad you enjoyed your stay.Kind Regards, Malmaison London

10/10 – Utmerket

Vanessa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Mal den 11. nov. 2023
Hello Vanessa,We are so pleased you enjoyed your stay and appreciate the score. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 – Utmerket

Mark

Bodde her 1 natt i november 2023
Svar fra Mal den 11. nov. 2023
Hello Mark,Thank you for your score. We are pleased you enjoyed. If there was anything specific that we can pass on to our teams, please let us know.Kind regards,Malmaison London

6/10 – Grei

Hilary

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i november 2023
Svar fra mal den 7. nov. 2023
Hello Hilary, We thank you for your feedback. Could you please let us know in more detail of your score, which we can then pass onto the senior management team.

6/10 – Grei

Paul

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 2 netter i oktober 2023
Svar fra mal den 31. okt. 2023
Hello Paul,We would really appreciate your feed back on the score you gave us to improve and pass back to our teams as well. Kind regards,Malmaison London

2/10 – Forferdelig

Steve

Bodde her 1 natt i oktober 2023
Svar fra Mal den 13. nov. 2023
Hello Steve, we are sorry you did not enjoy your stay.We are always open to feedback should you stay with us again to make your stay more enjoyable. Kind regards,Malmaison London

10/10 – Utmerket

Sharon

Bodde her 3 netter i oktober 2023
Svar fra Marie den 27. okt. 2023
Dear Sharon,Thank you for taking the time to rate your stay with us.I am delighted to read that you have enjoyed your stay with us.We look forward to seeing you again soon.Kind regards,

10/10 – Utmerket

Charlotte

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location for the event I was at.
Bodde her 2 netter i september 2023
Svar fra mal den 14. okt. 2023
Hello Charlotte,Thank you for score. If there was anything particular that you enjoyed or that made your stay, we would love to hear about and pass it on to our team. We look forward to your next visit.Kind regards,Malmaison London

6/10 – Grei

Helle

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Eventhough I had booked with breakfast we had to pay extra for the typical englinsh breakfast which was disappointing.
Bodde her 3 netter i september 2023
Svar fra mal den 8. okt. 2023
Hello Helle,We do have continental breakfast and full cooked. If any guest pays for just continental, there is a supplement to pay as the full cooked it more expensive. This is standard and also on the T&C when you book. This is always explained to all our guest when coming for breakfast what is included. We are sorry that this disappointed you.Kind regards,Malmaison London

2/10 – Forferdelig

Michelle

Bodde her 1 natt i september 2023
Svar fra mal den 8. okt. 2023
Hello Michelle,We would like to hear why you gave us this score in order to improve. If you can let us know in detail, this would be very helpful. Without knowing the issues, we are unable to change anything that you thought may need attention.Kind regards,Malmaison London

10/10 – Utmerket

Claire

Bodde her 1 natt i september 2023
Svar fra mal den 19. sep. 2023
Hello Claire,We thank you for your score. If there was anything specific you enjoyed with us, please let us know so we can pass this comments on to our teams.Kind regards,Malmaison London