Suite – deluxe, 2 soverom | Safe på rommet, skrivebord og skrivebord for bærbar PC
Sjekk tilgjengelighet

Anmeldelser av Heston Hyde Hotel

4 out of 5
Heston Hyde Hotel
North Hyde Lane, Hounslow, England

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 300 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 338 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 159 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 95 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 108 av totalt 1000 anmeldelser." "

7,8/10

Renhold

7,6/10

Personale og service

7,4/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

5,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Abdi-karim

Reiste med familie
Likte: Renhold
Bodde her 5 netter i mars 2020
Svar fra Jorgen den 18. mars 2020
Dear Abdi-karim, Thank you for your review and for staying with us. I hope that we will have the pleasure of accommodating you again very soon. Best regards Jorgen Rasmussen General Manager

10/10 – Utmerket

Asma

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2019
Svar fra Jorgen den 3. nov. 2019
Dear Asma, Thank you very much for your very nice rating and for staying with us. I hope to see you back soon. Best regards Jorgen Rasmussen General Manager

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Var ok hotell, mye støy pga motorvei.Hadde ikke kjøleskap på rommet og ikke spesielt utvalg på frokosten.Rommet var fint og gode seng.Er et stykke unna sentrum og ingen butikker i nærheten.Parkering er gratis.Bra svømmebasseng med badstue.
Bodde her 2 netter i september 2019
Svar fra Jorgen den 15. sep. 2019
Thank you for your review and for staying with us. I hope that we will see you back again very soon. Best regards Jorgen Rasmussen General Manager

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Veldig fint hotell. Ligger ganske langt unna sentrum. Ca 20 min å gå til undergrunnen + 20-25 min med den til sentrum. Eneste som trekker ned var frokosten som var ganske kjedelig. Ellers et veldig bra hotell!
Bodde her 4 netter i april 2019
Svar fra Jorgen den 7. mai 2019
Dear Anonymous, Thank you very much for your nice rating and for staying with us. Hopefully we will see you back in the not too distant future. Best regards Jorgen Rasmussen General Manager

8/10 – Bra

Bayar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Meghna Mehta den 15. apr. 2024
Dear Bayar, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Mr jaswinder

Bodde her 1 natt i mars 2024
Svar fra Meghna Mehta den 18. apr. 2024
Dear Mr Jaswinder ,Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Samantha

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This isn't a hotel anymore. It's for asylum seekers. There are sketchy people sitting everywhere/walking in and out. The building smells disgusting and all amenities (dining room, pool, gym) have been shut down for a long time and will never open again, it's not a hotel anymore. Very unsafe feeling. The room was also horrible. We checked in early so we could use the bathroom before going into the city... because there are no lobby bathrooms. We were in the room 5 minutes, noticed broken window. We came downstairs to go to the city and told them about the problem. They said they would fix it. We didn't leave a single thing in the room, felt unsafe. We came back at night for 15 minutes. In that time, we assessed the room. Checked for bedbugs... but mid check stopped looking because we noticed there weren't even fitted sheets on the bed. On top of the mattress was a puffy mat, and picking it up revealed the pee stained mattresses. I mean lots of stains. In addition to the pee stains all over the beds, one bed had a burn/stab through it about 6" x 2". The other, blood stains. There was dried white substance on the curtains. The desk in the room was damaged/cut up on top. We stopped inspecting so I don't know what else was in there. We immediately booked another hotel and went downstairs to leave and hopefully get a refund (not happening). In the corner of the lobby is a section filled with black trash bags (at least 100) and a table and logging computer. We left, No refund
Bodde her 1 natt i februar 2024
Svar fra Meghna Mehta den 29. feb. 2024
Dear Samantha. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

helena

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
False advertised rooms wasn’t as advertised on website basic and grotty needs renovation None of facilities open and used as a home to asylum seekers which we wasn’t informed of
Bodde her 1 natt i februar 2024
Svar fra Meghna Mehta den 15. feb. 2024
Dear Helena,Thank you very much for leaving your review and for staying with us. I apologise for the facilities being closed but it is mentioned on the Expedia website. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Farah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They gave me a free upgrade whilst i was here for work.
Bodde her 1 natt i januar 2024
Svar fra Meghna Mehta den 5. feb. 2024
Dear Farah, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Sairam

Bodde her 1 natt i januar 2024
Svar fra Jorgen den 22. jan. 2024
Dear Sairam,Thank you very much for leaving your review. I am sorry that your rating shows that we did not meet your expectations on all levels and I apologise for that.Best regardsJorgen RasmussenGeneral Manager

4/10 – Dårlig

Harmeet

Bodde her 1 natt i januar 2024
Svar fra Meghna Mehta den 5. feb. 2024
Dear Harmeet, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Rajinder

Bodde her 1 natt i januar 2024
Svar fra Meghna Mehta den 15. jan. 2024
Dear Rajinder, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Yaldrem

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Meghna Mehta den 25. des. 2023
Dear Yaldrem, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Kiran

Bodde her 1 natt i desember 2023
Svar fra Meghna Mehta den 12. des. 2023
Dear Kiran. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

4/10 – Dårlig

Alun

Bodde her 1 natt i desember 2023
Svar fra Meghna Mehta den 7. des. 2023
Dear Alun, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

4/10 – Dårlig

Craig

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Heston Hyde has much potential as a business hotel, however at present it is being used as temporary housing which is obviously not mentioned during the booking process. Sadly this lead to a noisy internal environment, for example, children were scooting up and down the corridors until the late hours. It also has sadly led to a closure of all facilities, this was particularly frustrating as I have planned to take a swim before heading out for dinner. I couldn't fault the cleanliness but sadly the other factors mean I could not recommend a stay here.
Bodde her 1 natt i november 2023
Svar fra Meghna Mehta den 28. nov. 2023
Dear Craig. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again in future. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Kuga

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
We have stayed 2 night very noisy so many refugees are there untidy room service very poor there is no tea bags .waste of money we spend £75 for night
Bodde her 2 netter i november 2023
Svar fra Meghna Mehta den 22. nov. 2023
Dear Kuga. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Kieran

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Good stay but bar and restaurant were clised
Bodde her 1 natt i oktober 2023
Svar fra Jorgen den 1. nov. 2023
Dear Kieran,Thank you very much for your review and I am happy that you enjoyed your stay. I hope we will see you back soon.Best regardsJorgen RasmussenGeneral Manager

6/10 – Grei

Oyediran

Likte: Personale og service og overnattingsstedets bygg og tilstand
It’s average.
Bodde her 2 netter i oktober 2023
Svar fra Jorgen den 31. okt. 2023
Dear Oyediran,Thank you for taking the time to leave your review and for staying with us. I hope we will have the pleasure of accommodating you again very soon.Best regardsJorgen

10/10 – Utmerket

Dale

Bodde her 1 natt i oktober 2023
Svar fra Jorgen den 31. okt. 2023
Dear Dale,Thank you very much for your 10 star rating and for staying with us. I hope that we will see you back again soon.Best regardsJorgen

2/10 – Forferdelig

Sharan

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was disgusting, it won’t let me post picture but it was so dirty. Waste of money, nothing was clean, bedsheets had hair, sink was gross. The room wasn’t cleaned at all; toilet wasn’t even flushed, towels were dirty and wet.
Bodde her 1 natt i juli 2023
Svar fra Jorgen den 21. sep. 2023
Dear Sharan,Thank you for your feedback. I apologise for the issues you mentioned but I am surprised that you did not raise anything about this while you stayed here over two months ago? You complained about someone entering your room without knocking which I also apologise for but in regards to the cleanliness of the room you did not mention it once while staying. Not even when you raised the other complaint. You arrived early and went to the room. Had I entered a room in the state you describe I would immediately have complained. The room obviously wouldn't have been serviced and you should not have been checked into it but due to human error it obviously happened. I wish you had raised this issue while you were here and we would have moved you to another room immediately. I sincerely apologise for the error.Best regardsJorgen RasmussenGeneral Manager

10/10 – Utmerket

Emma

Likte: Overnattingsstedets bygg og tilstand
Wry good staff
Bodde her 1 natt i september 2023
Svar fra Meghna Mehta den 7. sep. 2023
Dear Emma, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Rajinder

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
this property is used for Asylum seekers, and we were not told. at over a hundred and twenty pound per a room , i am shocked. We booked two rooms for a wedding, and found the Bar and pool were closed also. there were people hanging around all night. the rooms were not great, and the water pressure was not good. They even took a deposit which i was not expecting Expedia should not have this on the website and should of told me.
Svar fra Meghna Mehta den 28. okt. 2023
Dear Rajinder. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Darren

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Meghna Mehta den 24. aug. 2023
Dear Darren, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

4/10 – Dårlig

Chris

Bodde her 1 natt i august 2023
Svar fra Jorgen den 4. sep. 2023
Dear Chris,Thank you for leaving your rating. It looks like we didn't meet your expectations on all levels and I apologize for that.Yours sincerelyJorgen RasmussenGeneral Manager

4/10 – Dårlig

Andrew

Reiste med familie
Likte: Renhold og romkomfort
Shouldn't be on this site
This Hotel is no longer a hotel its a centre to house refugees/ asylum seekers. Therefore should not be open to guests. Yes our room was fine but we were at different ends of the hotel to our daughters. They had strict instructions not to leave the room or answer the door. Many men just hanging about the corridors and outside. Rooms was clean and tidy, and as we were leaving early for a flight we just got our heads down for one night. A wedding was taking place on the ground floor but clearly no guests stayed over as the car park was empty at 7am. Please remove this hotel from your site until its returned to a Hotel.
Bodde her 1 natt i juni 2023
Svar fra Meghna Mehta den 20. juli 2023
Dear Andrew. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Geneva og Los angeles

Reiste med partner
Likte: Renhold og personale og service
Thanks for the upgrade! Hallways could be a lot cleaner……seems like ppl were living here, not a hotel. Weird vibe.
Bodde her 1 natt i juli 2023
Svar fra Meghna Mehta den 19. juli 2023
Dear Geneva, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Rahmah Nurdin

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i juli 2023
Svar fra Meghna Mehta den 18. juli 2023
Dear Rahmah Nurdin, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Sukhninder kaur

Reiste med partner, Reiste med familie
Likte ikke: Personale og service
We didn’t know that hotel turn into refugee champ it’s was horrible trip everything was close no bar no food no pool.
Bodde her 1 natt i juni 2023
Svar fra Meghna Mehta den 14. juli 2023
Dear Sukhninder Kaur. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations. I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Louise

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I am so angry and will take this further Hotel advertised with pool bar and restaurant Non are open It is being used as a hostel Dirty plates line the corridor piles of black bags in lobby Huge fight in the middle of the night in the room next door and i was truelyscared all night I had just teavelled from australia and just wanted a meal and bed got no sleep a d no food available as advetised You description is misleading to say rhe least
Svar fra Jorgen den 20. juni 2023
Good morning Louise,I am very sorry that you didn't notice the confirmation mentioning twice that all the facilities are closed, the email that was sent to you after your booking informing you of the same and that it was stated on the website as well. I am sorry but we did all we could to advise you of it.Yours sincerelyJorgen RasmussenGeneral Manager

2/10 – Forferdelig

Leia

Bodde her 2 netter i juni 2023
Svar fra Meghna Mehta den 19. juni 2023
Dear Leia. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Ashvini

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a great stay, spacious and the staff were welcoming
Bodde her 1 natt i juni 2023
Svar fra Meghna Mehta den 15. juni 2023
Dear Ashvini, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Lucas

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The property is not as advertised. Avoid.
Bodde her 1 natt i mai 2023
Svar fra Meghna Mehta den 1. juni 2023
Dear Lucas. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

mark

Forretningsreisende
Likte ikke: Personale og service
avoid
receive an email in the afternoon , informing no facilities available on site, no restaurant , bar , swimming pool , when turning up , security on the doors , lots of people milling about, when asked what is going on , advised that the Home Office had taken over the hotel, housing immigrants , this hotel should not be available to book
Bodde her 1 natt i mai 2023
Svar fra Meghna Mehta den 11. mai 2023
Dear Mark. Thank you for your review . I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Shazia

Likte ikke: Romkomfort
Bodde her 2 netter i april 2023
Svar fra Meghna Mehta den 4. mai 2023
Dear Shazia, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Icilda

Reiste med familie
Overall not too comfortable.
Bodde her 2 netter i april 2023
Svar fra Meghna Mehta den 1. mai 2023
Dear Icilda. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Alex

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Old furniture. No amenities. Room could have been better cleaned
Bodde her 2 netter i april 2023
Svar fra Meghna Mehta den 1. mai 2023
Dear Alex. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

8/10 – Bra

Thangapermal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spacious and tidy.
Bodde her 1 natt i april 2023
Svar fra Jorgen den 20. apr. 2023
Dear Thangapermal,Thank you very much for your 4-star rating and for staying with us. I hope that we will see you back soon.Best regardsJorgen RasmussenGeneral Manager

4/10 – Dårlig

Amrik

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Miscommunication: error on part of front desk host who I spoken to the day previous to booking. This staff member didn’t convey correct information to me regards check in time. The duty manager did address this problem adequately shortly after but still the scene at the front desk during check in was a major embarrassment for us. Regarding a fair value for money this is about a 7/10. Slightly higher than what it’s worth. Clean room. Double bed is actually two singles joined together very flimsily. Spacious room. Was told the restaurant and more importantly the swimming pool was closed, major disappointment.
Bodde her 1 natt i mars 2023
Svar fra Meghna den 21. mars 2023
Dear Amrik, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned .I apologise for the facilities being closed but it is mentioned on the Expedia website. but I hope that hasn't deterred you from visiting again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Mr James

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
We wouldn’t return
There was a security breach so if you left your room you had to get staff to let you back in. We wouldn’t return.
Bodde her 1 natt i mars 2023
Svar fra Meghna Mehta den 13. mars 2023
Mr James. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager

4/10 – Dårlig

Sonia

Likte: Romkomfort
It was very disappointing. There was no bar or restaurant service which we weren’t told about, so we had to go to the nearest pub to eat.This was a taxi ride there and back when we like to sit and enjoy the hotel which we have paid good money for. It was full of asylum seekers which we weren’t told about either. It was very intimidating and I felt too uncomfortable to get a breakfast as the asylum seekers were there getting theirs.
Bodde her 1 natt i februar 2023
Svar fra Meghna Mehta den 20. feb. 2023
Dear Sonia,Thank you for your review and for staying with us. It is clearly stated on Expedia that the pool & Restaurant is closed under the description. In regards to the group staying from the home office it would be discrimination to notify about them and why any warning should be given is beyond me as they go about their business as other guests. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Meysam

Bodde her 1 natt i januar 2023
Svar fra Jorgen den 24. jan. 2023
Dear Meysam,Thank you very much for your review of 10 and for staying with us. I hope that we will see you back again soon.Best regardsJorgen RasmussenGeneral Manager

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
All facility services closed.
Used to use the hotel pre covid but since then the bar area and restaurant hasn’t been reopened. Staff say the Home office have taken over half the hotel, can only assume the reason which would explain the spa, restaurant and bar being closed. It’s ruined the hotel in my view. If you want to eat you go out or order takeaway and eat on your room. Staff helpful. My colleagues and I will not be staying there again until the home office are out with their ‘clients’ and the services are back open.
Bodde her 1 natt i desember 2022
Svar fra Meghna Mehta den 5. des. 2022
Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again soon. Best regards Meghna Mehta Front Office Manager

8/10 – Bra

Mark

Likte: Renhold, personale og service og fasiliteter
Nice people
Bodde her 1 natt i november 2022

6/10 – Grei

James

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel. Wedding function disturbs.
Regular user of this hotel. Current issue is there is no restaurant or bar open still for hotel users. However functions are still going ahead. Unfortunate stay this time, wedding function music could be heard until around 11.30pm. Bass vibrations through the floor. Hotel rooms, staff all high standard as per usual.
Bodde her 1 natt i oktober 2022
Svar fra Jorgen den 24. okt. 2022
Dear James,Thank you very much for leaving your review and for staying with us regularly. I apologise for the noise from the wedding, but I am happy that you otherwise enjoy your stays. We look forward to seeing you back at some point.Best regardsJorgen RasmussenGeneral Manager

2/10 – Forferdelig

Ben

Forretningsreisende
Likte ikke: Personale og service
Migrant Hotel
This hotel is currently being used by the Home Office to house migrants. I was not made aware if this at any point during the booking process or even when i arrived, they said facilities were closed due to covid which was a lie.
Bodde her 1 natt i oktober 2022
Svar fra Meghna Mehta den 20. okt. 2022
Dear Ben. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Hotel being used by home office.
This hotel is being used by the home office to house refugees. I assume this explains why all the facilities are closed such as pool, bar and restaurant. Lots of men walking around and quite noisy at night. Wasn't too bad for us but if I was a female single traveller it may not be an ideal place to stay. Staff were friendly enough though.
Bodde her 2 netter i oktober 2022
Svar fra Meghna Mehta den 18. okt. 2022
Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations, but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Rachael

Bodde her 1 natt i september 2022
Svar fra Meghna Mehta den 19. sep. 2022
Dear Rachael, Thank you for your rating and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

2/10 – Forferdelig

Lisa

Forretningsreisende
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Asylum seeker hotel - no facilities open
This has to be the worst stay I have ever had in a hotel in the UK!!! It is advertised as 4* with leisure facilities a restaurant and bar. All of which are actually closed and will be for the foreseeable therefore your advertising is false. It has been turned into a hotel for asylum seekers and as such is over run with children and adults with nowhere to go. I had to get security to come out to the car park with me to move it and as people were sitting on my car and poking sticks in my tyres. Can I ask you to please take the images and descriptions of the facilities off your site as they are highly misleading when you have to go into property details (no one ever does) to see that all of the facilities are closed.
Bodde her 3 netter i august 2022
Svar fra Meghna Mehta den 11. aug. 2022
Dear Lisa, Thank you very much for leaving your review and for staying with us. I apologise for the shortfalls you mentioned but I apologise for the facilities being closed but it is mentioned on the Expedia website. Best regards Meghna Mehta Front Office Manager

10/10 – Utmerket

Indrani

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2022