The property management company never gave me information about the check-in process. I emailed them daily and they finally responded when I called the day that I arrived in London and needed to check-in. After getting the key from a lockbox at the end of the street, we found that there were four keys (two of which worked). Upon arrival, the air was not on and the internet wasn't working. They have a sheet in the office upstairs that contains the wrong WiFi network and password. We found the correct information on the back on the router after restarting it a couple of times. That night we discovered none of the tv's worked. And then the next morning, the outlets underneath the sink did not work so we had to dry our hair in the bedrooms with no mirror. Then we discovered the coffee pot wasn't working (of course after we purchased coffee). I contacted the property manager. When we arrived back from our day excursion the following day, there was a repairman at the flat. He was able to fix the living room tv but not the two tv's in the bedrooms and nothing else. When I asked the next day when the items were going to be repaired, the manager said the tv's in the bedrooms were not connected and they were just going to remove them and asked why I needed the outlets to work. He claimed that there was not a coffee maker there so he was not going to address it. I told him that I would be doing laundry that night b/c I had a feeling the washing machine would not work either, and that it better operate. And no surprise, it didn't work. But when we got back, the repairman's bag was there, the lights were on, and there was wet laundry scattered in the office. I guess it was the previous guests who left their clothes. The washing machine was full of mildew too. It needs to be thoroughly cleaned. There is also a light in the entry way that helps you to see where the key lock is, but that light was never replaced either. And of course, nothing was fixed and the property manager had no apologies throughout my horrible experience. I contacted him daily and he would occasionally respond. I called VRBO to see if they could do something or refund me. Nope. They said that I had to resolve it with the property management company because it was not a dangerous or safety related situation. Needless to say, dealing with this property manager and this company completely ruined my vacation.