When we checked in, upon opening the door to our room, it was not cleaned at all! There were towels strewn on the floor, the bed was unmade and the bathroom was dirty too. We went back to the reception, and the staff were shocked and upset that the situation had happened. They apologised and asked us to give them some time to clean the room. We went to the Costa Coffee shop next door to wait. When we returned the staff apologised again and said we could have free drinks for the next 24 hours and could have a free late check out if we needed it. The room was very basic in that it only had a bed and a TV in it. The accessible bathroom was really good, with lots of room. The customer service was good, but we probably wouldn’t come back because of the basic facilities and no where to sit or any tea/coffee making facilities, no wardrobe and the layout of the bathroom door was awkward. A sliding door would have been better.