Eksteriør

Anmeldelser av Hilton Lake Las Vegas Resort and Spa

4 out of 5
Hilton Lake Las Vegas Resort and Spa
1610 Lake Las Vegas Pkwy, Henderson, NV

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 436 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 235 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 141 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 104 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 87 av totalt 1003 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Donald

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a very secluded peaceful retreat! We really enjoyed it. The property could use some work but overall provided a very nostalgic feel. Will be visiting it again.
Bodde her 1 natt i mars 2024
Svar fra Mary V. den 24. mars 2024
We truly appreciate your rating. We hope to have you back soon.

4/10 – Dårlig

Bijan

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property has so much potential. Unfortunately they have not maintained it. Water leaks that were not taken care of properly, mold, AC not working in multiple rooms. Ceiling tiles half way open through out the resort. I can see why the ritz closed the doors on this place. SO much potential, poor management. 1 star for everything except the views.
Bodde her 2 netter i februar 2024
Svar fra Melissa A. den 26. feb. 2024
The experience you have detailed is certainly not the one we want any of our guests to have at our hotel Lake Las Vegas. Please accept our apologies for falling short of expectations and be assured that we will be looking to rectify these shortcomings based on your feedback.

10/10 – Utmerket

Jeny og Henderson

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I absolutely love Lake Las Vegas and the Hilton hotel is a nice and great place to stay! We went for a couples massage at the Ravella Spa, the Therapysts were great! Can’t wait to go back!
Bodde her 1 natt i februar 2024
Svar fra Mary V. den 24. feb. 2024
We truly appreciate your rating. Thank you for choosing our hotel and we hope to see you soon.

8/10 – Bra

Alex

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a beautiful resort and the staff is fantastic. I hope that the lagoon gets fixed and the pool opens up soon.
Bodde her 2 netter i februar 2024
Svar fra Mary V. den 20. feb. 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate your kind words. Yes, the pool will be open on March1st. we hope to have you visit us again.

8/10 – Bra

Daniel

Likte: Renhold og personale og service
Bodde her 4 netter i februar 2024
Svar fra Mary V. den 20. feb. 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate you choosing our hotel and hope to have you visit us again.

8/10 – Bra

Brayan A

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter
Lovely hotel. Nothing really to complain about except for maybe the bathtub size and the fact that I couldn’t take a bath due to the scorching hot water. Other than that I really enjoyed my stay.
Bodde her 1 natt i februar 2024
Svar fra Mary V. den 20. feb. 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate you choosing our hotel and hope to have you visit us again.

8/10 – Bra

Rogelio

Bodde her 1 natt i januar 2024
Svar fra Melissa A. den 4. feb. 2024
Thank you so much for giving us a score of 4 out of 5. We are delighted to know that you enjoyed your stay at our property.

4/10 – Dårlig

Tuan og VALENCIA

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Had a few time with my in-laws, but had some challenges with the hotel
Bodde her 2 netter i desember 2023
Svar fra Melissa A. den 13. jan. 2024
Thank you for taking the time of your day to fill out this survey. We do apologize for any inconvenience of your stay. Have a good evening.

10/10 – Utmerket

Antonio

Bodde her 2 netter i desember 2023
Svar fra Melissa A. den 31. jan. 2024
Thank you very much for taking the time of giving us a score. We really do appreciate it and giving us a 5 out of 5. We hope to see you in your future stays. Have a good evening.

8/10 – Bra

Cody

Reiste med familie
Likte: Personale og service
Bodde her 2 netter i desember 2023
Svar fra Mary V. den 27. des. 2023
Thank you for taking the time to share your rating. We hope you consider staying with us in the near future.

4/10 – Dårlig

Camilla

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Mary V. den 19. des. 2023
Thank you for taking the time to share your experience, I hope you consider staying with us again. We would love to make it right on your next stay.

10/10 – Utmerket

Sara

Bodde her 3 netter i november 2023
Svar fra Mary V. den 27. des. 2023
We truly appreciate your perfect rating. Thank you for sharing.

6/10 – Grei

Rosemarie

Likte ikke: Personale og service
Called 3 times for towels, did not have room service menu, had to call twice for that as well. Breakfast buffet was great.
Bodde her 1 natt i desember 2023
Svar fra Mary V. den 7. jan. 2024
Thank you for sharing your experience with us. For all aspects that fell short, we apologize and assure you that we will be taking corrective measures based on your feedback.

8/10 – Bra

lee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Melissa A. den 5. des. 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

6/10 – Grei

Ryan og South Bend

Bodde her 4 netter i august 2023
Svar fra Melissa A. den 16. nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

4/10 – Dårlig

Theresa

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Faded glory…
Check in went pretty fast, our room had no wash cloths or hand towels and never got any for the 2 nights we were there. The hotel had a huge convention of preteen dancers with their parents. Unfortunately kids were left to run down the halls making all sorts of noise. Our biggest complaint was the king sized bed, it had a huge revine in it, we ended up sleeping side by side bumping into each other because of the horrible mattress. We really didn’t get good sleep. Next stay will be at the Westin, we are done with this Hilton. I remember how beautiful it was when it was a Ritz Carlton. Now it seems like Hilton doesn’t do any maintenance. Hot water takes forever to the faucet, almost everything needs to be painted, our room needs a deep cleaning. The best part of the hotel is that it connects to the Village but even the Village is a shadow of what it once was. Sigh.
Bodde her 2 netter i november 2023
Svar fra Melissa A. den 15. nov. 2023
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

6/10 – Grei

Heather

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Melissa A. den 15. nov. 2023
Thank you for giving us you're rating a 6 out of 10. You have a good rest of your day.

10/10 – Utmerket

john

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra Mary V. den 12. nov. 2023
We truly appreciate your wonderful rating. Thank you so much for staying with us. Hope to see you in the near future.

2/10 – Forferdelig

Jessica

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The shower was leaking and the carpet on that side was all wet and there’s was trash in the refrigerator. When I told the front desk nothing was done about it and said they didn’t have another room.
Bodde her 3 netter i november 2023
Svar fra Melissa A. den 7. nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was not ready when we arrived and we arrived over an hour later, BUT they took every effort to remedy the situation by providing us with a complimentary breakfast buffet and a late check out. They were very apologetic for the inconvenience and really made us feel appreciated in their efforts to address the situation. The hotel is BEAUTIFUL. We had a suite and it was out of this world! We have been in some suites before, but this one was so comfortable and spacious. It was shockingly nice, clean, and comfortable considering that the price was very reasonable. The surrounding area is beautiful and the food served at the hotel is very good quality. My husband and I plan to stay at this hotel every time that we are in the area. We were very pleased with our stay.
Bodde her 2 netter i november 2023
Svar fra Mary V. den 6. nov. 2023
Thank you for taking the time to share your experience, and we truly appreciate your patience and understanding. We are glad to hear you enjoyed your beautiful suites, and we hope you consider staying with us again.

8/10 – Bra

Thomas C.

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Staff at all levels were amazing, kind and courteous, overall very nice place but could use a refresh, first impression is everything and columns at entrance were crumbling, carpet coming up in corners of room and shower had some mold in the corners but otherwise clean could use some new lobby furniture (old, stains, etc.)
Bodde her 4 netter i oktober 2023
Svar fra Melissa A. den 2. nov. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We do apologize for any inconvenience of the guest room. We are looking into the process of being renovated next year. Have a good day.

4/10 – Dårlig

james

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Filthy! Wine glass in front of our door when we checked in, could tell it was sitting there for some time because we could see that the red wine evaporated in the bottom of the glass. Elevators not swept, same trash sitting for days. 6th floor table outside elevator was so dusty that you could read "clean me" written in dust on the table and was not cleaned in the 4 nights we stayed.....beware of the suprise resort fee!!!
Bodde her 4 netter i oktober 2023
Svar fra Melissa A. den 2. nov. 2023
Thank you for taking the time out of your busy day to share your valuable feedback, we sincerely appreciate your review. Please accept my sincerest apologies for the challenges you encountered while staying at our resort. We will inform our departments regarding of your experience.Have a good day.

10/10 – Utmerket

Robert og Media

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
beautiful scenery
Bodde her 2 netter i oktober 2023
Svar fra Mary V. den 31. okt. 2023
Thank you for taking the time to share your wonderful rating. We are glad to hear you enjoyed the scenery. We hope you consider staying with us again.

10/10 – Utmerket

christina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Mary V. den 28. okt. 2023
We truly appreciate your wonderful rating and hope to have you back at our property in the near future.

2/10 – Forferdelig

Arturo

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nunca isieron. Limpiesa. De cuarto. El spa. Esta en reparación. Todo muy mal
Bodde her 3 netter i oktober 2023
Svar fra Melissa A. den 24. okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

2/10 – Forferdelig

APRIL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Melissa A. den 23. okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

4/10 – Dårlig

heidee

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Inattentive front desk. Rooms are dated. Not the same as advertised.
Bodde her 2 netter i oktober 2023
Svar fra Melissa A. den 17. okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed the hotel and staff. Disappointed that the area around the lake was not kept up. Many restaurants and businesses were closed, including the casino. Sad.
Bodde her 1 natt i september 2023
Svar fra Mary V. den 27. okt. 2023
Thank you for taking the time to rate your stay. We appreciate that you selected our hotel for your stay, would love to have you back.

10/10 – Utmerket

Lara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was beautiful. The room, the lake, the shops, the restaurants, the room service... everyone was friendly & efficient. I couldn't ask for more.
Bodde her 2 netter i september 2023
Svar fra Mary V. den 8. okt. 2023
Thank you so much for your wonderful rating. We look forward in welcoming you back.

10/10 – Utmerket

Gene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had a very enjoyable time. The food was excellent. The only thing we were looking forward to having a meat and cheese board with our cocktails at the Lounge. We are disappointed with items missing. The breakfast and other apps were great. I was very surprised.
Bodde her 3 netter i oktober 2023
Svar fra Melissa A. den 5. okt. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

10/10 – Utmerket

Jacqueline

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hilton was a great stay, the staff was helpful in every aspect
Bodde her 1 natt i september 2023
Svar fra Mary V. den 3. okt. 2023
We truly appreciate your wonderful rating! Thank you so much and I hope you stay with us again.

10/10 – Utmerket

SHEIDA

Likte: Renhold og personale og service
Bodde her 2 netter i september 2023
Svar fra Melissa A. den 4. okt. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

6/10 – Grei

Michael

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Mixed review
Mixed review on this hotel..lobby/hotel overall is beautiful, rooms need an update/refresh. This is a very large hotel so be aware that it can take a bit to get to your room. I was disappointed that the room didn't have a balcony considering the price, along with the fact that the room needed a refresh. We did have a lake view. The pool was beautiful, however, it was freezing cold even though it was 97 degrees out. 3 lifeguards and no one was in the pool. The water temp was just too cold to consider taking a dip. The gym was awesome and was the best part of the stay. Not too happy to have a destination fee of $29 PLUS a resort fee of $33 on top of the base price of $178 plus taxes. Breakfast not included. Not worth it and will stay elsewhere next time we are in the area.
Bodde her 1 natt i september 2023
Svar fra Melissa A. den 2. okt. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with hotel amenities. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 – Utmerket

Alberto og las vegas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Melissa A. den 2. okt. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

10/10 – Utmerket

Alberto og las vegas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Mary V. den 29. sep. 2023
Thank you for taking a moment to share your rating. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold
Dirty
The hotel is old and needs some TLC. The beds are very hard. We had a problem 3 times with dirty sheets on our bed.
Bodde her 2 netter i september 2023
Svar fra Abigail den 26. sep. 2023
Thank you for taking the time out of your day to provide us with valuable feedback. I am sorry to hear you stay was not as perfect as we would have hoped. We will be sure to use your comments to improve our guest's experience. While we know this will not change your previous experience, we hope you can recognize our efforts to improve and allow us to welcome you back in the future.

8/10 – Bra

jeff s

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Abigail den 26. sep. 2023
Thank you for taking the time to share your experience! I am pleased to hear you enjoyed your stay and hope to welcome you back in the not-too-distant future!

6/10 – Grei

Katherine

Reiste med partner
Likte: Renhold og personale og service
The location was secluded and far enough from the strip to feel like it was a new Vegas experience. With that, its a good 30 min drive to downtown and that was a bit far but we likes our stay here. Like all places, there were dead crawlies outside and at times i ckukd smell the pesticides. Im sure its the heat. And we were ground level, so we got firat hand impacts.
Bodde her 3 netter i september 2023
Svar fra Abigail den 26. sep. 2023
Thank you for your feedback. Our executive team is reviewing your comments in order to improve our guest's satisfaction. We hope you consider our resort for your future travels!

6/10 – Grei

Fabre

Reiste med partner, Reiste med familie
Likte: Personale og service
Unique hotel on Lake Las Vegas with friendly staff. Not impressed with the upkeep / cleanliness of the room. Large property and we were in a wing that looked rejected. Courtyard balcony seating was a plus.
Bodde her 1 natt i september 2023
Svar fra Melissa A. den 26. sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 – Utmerket

Ivan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service was great. Wonderful staycation
Bodde her 1 natt i september 2023
Svar fra Mary V. den 23. sep. 2023
Thank you for taking the time out of your busy day to share your wonderful rating. We truly appreciate it and hope to have you back soon.

6/10 – Grei

Ashley

Reiste med familie og små barn
Likte ikke: Renhold
Property is older which is fine but our room was not clean, under the beds were very gross my child found used eye contacts on floor in the bathroom. Bathroom drains would not drain properly after people came to fix it still was not fixed. Food was ok.
Bodde her 2 netter i september 2023
Svar fra Melissa A. den 18. sep. 2023
I am so sorry you found your room unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean, my apologies.

4/10 – Dårlig

Seth

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Melissa A. den 12. sep. 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

8/10 – Bra

samuel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel
Bodde her 1 natt i august 2023
Svar fra Mary V. den 9. sep. 2023
Thank you for taking the time out of your busy day to share your rating with us. We hope you consider staying with us in the near future.

8/10 – Bra

Kevin

Likte ikke: Overnattingsstedets bygg og tilstand
I’ve stayed at the Hilton in LLV a few times in the past couple of years. I go as I enjoy the peace and quiet that you won’t find on the strip. Unfortunately, the Hilton guest services have declined and I feel that the Hilton is not providing their staff with the tools and resources they need to provide their guests with an experience they can be proud of. For example, I was there Sept 06-09 2023. It was exceptionally hot out, around 115, and I was informed that the pool area no longer offers umbrellas as they were all broken. It was also made abundantly clear that no outside food and drink were permitted in the pool area, but no restaurant service was available at the pool area on week days unless I chose to go to one of the hotel restaurants inside. I truly enjoy staying at the Hilton in LLV, but if the hotel management can not find a way to improve on the simple amenities such as pool umbrellas and refreshment options in the desert heat, i will find it difficult to return.
Bodde her 3 netter i august 2023
Svar fra Melissa A. den 12. sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our services. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 – Utmerket

Kazuko og Olathe

Bodde her 1 natt i september 2023
Svar fra Abigail den 26. sep. 2023
Thank you for taking the time to share your experience. We are happy to hear you enjoyed your stay and hope to welcome you back in the future!

4/10 – Dårlig

Patiencr

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
It felt like the hotel stopped maintaining everything years ago. The hot tub was broken, trash cans overflowing, pool was dirty with nobody cleaning up towels. No towels available at the pool. Vending machine was broken, could not order food at the pool, shower at pool would not get hot. Our bathtub would not drain and the sheets were dirty when we arrived and it took hours for someone to come change them. Horrible experience
Bodde her 1 natt i september 2023
Svar fra Melissa A. den 6. sep. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room. Our Executive Team is reviewing your comments.

8/10 – Bra

Kasia

Bodde her 1 natt i september 2023
Svar fra Melissa A. den 25. sep. 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

8/10 – Bra

Richard

Reiste med familie
Likte: Renhold og personale og service
I enjoyed the lake view and the hills
Svar fra Melissa A. den 30. aug. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

8/10 – Bra

John

Likte: Renhold, personale og service og romkomfort
Wonderful weekend getaway
Staff were incredible, the resort is just so beautiful, it’s huge and it would make sense to have more signs in how to get around the resort. It did feel a little outdated and needing a bit of maintenance (baseboards, furniture, door leading to the balcony) but if you are wanting to relax and having peace and quiet, this is the place. Suggestion: Add microwaves in the room.
Bodde her 3 netter i august 2023
Svar fra Melissa A. den 28. aug. 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

6/10 – Grei

Maricela

Bodde her 3 netter i august 2023
Svar fra Melissa A. den 27. aug. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy.