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Anmeldelser av The Royal Hotel

3 out of 5
The Royal Hotel
267 Smith Street, Durban, KwaZulu-Natal

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 56 av totalt 226 anmeldelser." "
Rangering på 8 − Bra. 73 av totalt 226 anmeldelser." "
Rangering på 6 − Grei. 54 av totalt 226 anmeldelser." "
Rangering på 4 − Dårlig. 20 av totalt 226 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 226 anmeldelser." "

7,8/10

Renhold

7,2/10

Personale og service

6,8/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

James

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Maud

Likte: Personale og service og overnattingsstedets bygg og tilstand
Hood
Bodde her 1 natt i januar 2024

8/10 – Bra

Russell

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Mildred Nomvana

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

2/10 – Forferdelig

Isaac

Bodde her 2 netter i oktober 2023

2/10 – Forferdelig

Ferdinand

Bodde her 1 natt i august 2023

8/10 – Bra

Pearl

Bodde her 1 natt i august 2023

10/10 – Utmerket

Maud

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Pedro Manuel Pereira og Concord

Reiste med familie
Likte: Renhold og personale og service
Above and beyond great experience , staff is fantastic.
Bodde her 8 netter i juni 2023

2/10 – Forferdelig

Verifisert reisende

Likte: Romkomfort
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2023

10/10 – Utmerket

Travelstart online

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i april 2022

8/10 – Bra

Danai

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean rooms and wide selection for breakfast items
Bodde her 1 natt i mai 2022

6/10 – Grei

Mvuyiso

Bodde her 1 natt i oktober 2021

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel of F***** Horror.
Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.
Bodde her 2 netter i oktober 2021
Svar fra Marketing and Sales Manager den 25. okt. 2021
Dear Anonymous Thank you for your recent review. We have escalated your comment and we have investigated the matter, and could not find any of these statements made to be correct. We would have appreciated it if you could have used your name and surname in your review, instead of Anonymous as this would have assisted us in retrieving your contact information from our reservation system, and we would have been on contact to discuss the above matter with you. We apologise if you had an unpleasant experience and we would have like to be in contact to discuss the matter. We look forward to welcome you again in future.

10/10 – Utmerket

Sandile

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Definitely coming back
I don't understand why it's a 3 star cause everything is 5star and the staff is amazing
Bodde her 1 natt i november 2019

10/10 – Utmerket

Nomonde

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2019

8/10 – Bra

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Vintage style
We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.
Bodde her 3 netter i januar 2020

10/10 – Utmerket

Jeffrey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.
Bodde her 1 natt i desember 2019

8/10 – Bra

Alice

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The stay was fine but need to look at fixing their furniture in time before guests arrive.
Bodde her 5 netter i desember 2019

6/10 – Grei

Irene

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dissapointed
It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .
Bodde her 5 netter i desember 2019

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated. Great location as it's close to transport an good surrounding shops/mall. Restoration definitely required in the city too.
Bodde her 2 netter i desember 2019

10/10 – Utmerket

bonisiwe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing service , most friendly staff,spotless cleaning Royal hotel is our second home We have great time with my partner Keep up on your super service
Bodde her 2 netter i desember 2019

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2019

10/10 – Utmerket

Vinit Prakash

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
stay was good for its price. Breakfast was very good. We are vegetarians, they accomodated vegetarian food also.
Bodde her 3 netter i oktober 2019

10/10 – Utmerket

Masechaba

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2019

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Hotel staff were friendly, however CDB Durban isn't really a place for foreign tourists, especially at night. Locals advised me to move to the outer neighborhoods such as Morningside and Windermere. This really was my biggest issue. WiFi at the Royal was odd - best connection speeds are down in the lobby area which I didn't care for, though that is a minor thing, honestly. I can, however, tell that at one time The Royal was probably a very nice hotel, back when times in Durban were perhaps a bit better. The actual quality of the rooms were good and I thought the bathroom and showers were attractive and nice. However, when I voiced my concerns to the manager, he refused to acknowledge that CBD Durban is unsafe, despite MANY locals telling me the opposite, and would not refund the money i'd paid for two remaining days I had booked. While I respect the manager for holding his position and again i'd like to emphasize that the hotel staff were friendly, The Royal just wasn't the right place for me.
Bodde her 3 netter i oktober 2019

10/10 – Utmerket

Dzunani

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Room service must improve on customer requests
I stayed 3 nights with my friend the place is very clean and interesting. The bar and food also good with reasonable price.Their breakfast is the best.The only problem we had its a iron we did a request and they didn't bring it we called them again the phone was ringing with no respond until we went out. Rather than that i really enjoyed our stay and definitely i will visit again.
Bodde her 3 netter i oktober 2019

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was overall good and clean. Looking forward to the next visit
Bodde her 4 netter i oktober 2019

10/10 – Utmerket

Kgomotso

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect
Place should be 5 star. Very professional and friendly staff well spoken. The rooms and building is very clean and safe every was working and in perfect oder. I loved it
Bodde her 2 netter i oktober 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold og fasiliteter
The windows are dirty ,so i couldn't view the City from my room of which that was the reason for my booking
Bodde her 1 natt i oktober 2019

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Buon hotel, pulito, buona posizione, wifi carente. Ottimo personale.
Bodde her 2 netter i september 2019

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i september 2019

2/10 – Forferdelig

Mzwakhe

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Service is very bad
Not good at all, I was never offered accommodation there at The Royal Hotel, hence I've made the booking online and was confirmed.
Bodde her 1 natt i september 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i september 2019

10/10 – Utmerket

Nomsa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing!
Bodde her 1 natt i september 2019

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The carpet was wet, smelled like puke, seems like someone has thrown up in the room and was just cleaned, no aircon.
Bodde her 1 natt i september 2019

8/10 – Bra

LULAMA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
The hotel is beautiful, although it is slightly shabby on further inspection. My room on the 19th floor had amazing views, however, one of the windows did not close completely. The staff were incredibly helpful, and it would be on this basis that I recommend this hotel. I've not received service like it in years, the staff are a credit to the hotel.
Bodde her 2 netter i juni 2019
Svar fra Andre-B van Wyk den 26. aug. 2019
Thank you for staying at THE ROYAL HOTEL. We value your feedback and we are pleased that you received service of a high standard from our staff. We look forward to many more visits.

10/10 – Utmerket

Sanjeev

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A very well maintained Hotel with friendly staff
Bodde her 1 natt i juni 2019
Svar fra Group Marketing and Sales Manager den 18. juni 2019
Thank you for staying at THE ROYAL HOTEL. We value your feedback and we are pleased that we were able to offer you well maintained facilities and friendly service. We look forward to your next visit.

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2019
Svar fra Andre-B van Wyk - Marketing and Sales Manager den 13. juni 2019
Thank you for staying at THE ROYAL HOTEL and for your feedback. Much appreciated.

6/10 – Grei

Hans

Likte: Romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I have been staying here for over 30 years but every time i stay here it is worse than the previous stay. The room is very large clean and comfortable. Parking is a major problem as you have to get you ticket stamped at reception every time you leave even for a short period, then it has to be taken to the parking office outside in the parking garage to be activated. This was time consuming and frustrating.
Bodde her 1 natt i mai 2019
Svar fra Andre-B van Wyk den 10. juni 2019
Thank you for staying at THE ROYAL HOTEL. We are pleased that we are able to accommodate you in our clean and comfortable rooms. Apologies for the parking inconvenience as the parkade does not belong to THE ROYAL HOTEL and is a separate company whom owns and manages the parking facility and a daily charge is levied as indicated on our listing. We look forward to welcome you again soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Royal Hotel
The breakfast was supurb as well as hte on site a la carte restuarant. The parking was convenient with direct access to the hotel although you have to pay for it even as a guest.
Bodde her 1 natt i mai 2019
Svar fra Andre-B van Wyk (Marketing and Sales Manager) den 10. juni 2019
Thank you for staying at THE ROYAL HOTEL. We value your feedback and we are pleased that you were satisfied with our breakfast. Unfortunately, the parking is owned and managed by a separate company and does not belong to THE ROYAL HOTEL. A daily parking fee is levied by this separate entity as indicated on our listing. We look forward to welcome you again soon.

10/10 – Utmerket

Carmen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Weekend Stay at the Royal
Breakfast was amazing.. Friendly staff... Felt at home... Happy
Bodde her 1 natt i mai 2019
Svar fra Marketing and Sales Manager den 3. juni 2019
Thank you for staying at The Royal Hotel. We value your feedback and we are pleased that we were impressed by our breakfast and service received by our staff. We look forward to welcome you again soon.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2019
Svar fra Andre-B van Wyk den 24. apr. 2019
Thank you for staying at The Royal Hotel. We value your feedback and appreciate your 5 our of 5 rating.

8/10 – Bra

Nosipho

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I loved the room. Windows were a bit dirty but that wasn't a huge issue. I loved the security of the hotel.
Bodde her 1 natt i april 2019
Svar fra Andre-B van Wyk den 16. apr. 2019
Thank you for staying at our hotel. We value your feedback and look forward to welcome you back again soon.

8/10 – Bra

Khe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2019
Svar fra Andre-B van Wyk den 15. apr. 2019
Thank you for staying at our hotel and for the 8 out of 10 review score. We value your feedback and we look forward to welcome you again soon,

8/10 – Bra

Duncan

Likte: Renhold, personale og service og romkomfort
great place and well located
Rustic old place with an exceptional staff and old school classic feel to the place.
Bodde her 1 natt i mars 2019
Svar fra Marketing Manager den 28. mars 2019
Thank you for staying at The Royal Hotel. We value your feedback and appreciate your positive feedback regarding our service and facilities. We look forward to your next visit.

8/10 – Bra

Nelson'CHE

Forretningsreisende, Reiste med en gruppe
Likte: Renhold og personale og service
地点在市中心，交通方便，风景不错，附件到处是欧洲式的旧建筑。只是酒店设施比较旧，相当怀旧，不愧是上世纪70年代的著名建筑。
Bodde her 8 netter i februar 2019
Svar fra Marketing Manager den 14. mars 2019
謝謝

6/10 – Grei

Mapontso

Likte: Personale og service
Likte ikke: Renhold
Bodde her 4 netter i mars 2019
Svar fra Marketing Manager den 11. mars 2019
Thank you for staying at THE ROYAL HOTEL. We value your feedback and we are pleased that you had a pleasant and memorable stay. We look forward to see you again in the near future.