This is not a 4 star hotel.
We had a stay Thursday through Sunday, and had used points to upgrade the room. Not well invested money.
The room was noisy. This was caused by a combination with poorly isolated walls, and that we were placed right above a pub downstairs.
The staff tried to help us and find a room next day, and we later got one, but it was not cleaned. It finally was, but we did not get the same room upgrade as initially.
Get ready to fight for a place in the breakfast hall. Too many guests for this area, were we had to bring our food in the lobby one day.
H27 tries to be a digital hotel, which is a cool idea, but not everything works smoothly, though.
No channels on the TV, so we had to use Chromecast. Fine, but this did not work because of poor settings on the TV.
Clearly understaffed business this place, so in a busy weekend, you risk that the quality of all services goes down.