Fasade

Anmeldelser av Arcadia Suites

4 out of 5
Arcadia Suites
Plot 54A Kira Road, Opposite Uganda Museum, Kampala

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 46 av totalt 96 anmeldelser." "
Rangering på 8 − Bra. 35 av totalt 96 anmeldelser." "
Rangering på 6 − Grei. 7 av totalt 96 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 96 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 96 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great rooms. Clean. Great AC! Wifi functional but took hours to set up with tech people. Kitchen was lackluster, unresponsive to concerns, and routinely served products not as advertised. When addressed the dismissed or gasslighted customers.
Bodde her 2 netter i mars 2024

4/10 – Dårlig

JAYDEV

Forretningsreisende, Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The air con. and lockers were not working
Bodde her 1 natt i mars 2024
Svar fra Front Office Team den 7. mars 2024
Dear Jaydev, we sincerely apologize for the inconvenience you experienced with the air conditioning and lockers during your stay. Your feedback is crucial in helping us identify areas for improvement. Rest assured, our maintenance team is actively addressing these issues to ensure a more comfortable and reliable experience for our guests. We appreciate your understanding and hope to have the chance to welcome you back for a much-improved stay.

8/10 – Bra

Abdulkadir

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are good, area is centrally located perfect to go anywhere all shops, movies etc nearby No porter or anyone to help you with your bags when you check in you have to carry the bags yourself, the security guards at the gates are LAZY they behave as if they are actually doing you a favour by opening the entry and exit gates HATED THAT
Bodde her 1 natt i februar 2024
Svar fra Front Office Team den 7. mars 2024
Dear Abdulkadir, thank you for sharing your thoughts on the rooms and the convenient location. We're sorry to hear about the challenges during check-in and your perception of the security team. Your feedback is valuable, and we'll address these concerns to enhance our services. We appreciate your input and hope to welcome you again for an improved experience.

4/10 – Dårlig

Scott

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We stayed at the hotel on two different occasions. The staff is excellent with one huge exception. Hwd (don't know spelling) is terrible. He typically ignores if we ask a question. He says "no" to almost everything we asked about if he isn't ignoring. When his shift was over and we ask other receptionist the same question is "sure we can do that". I would rate lower but the rest of the staff was outstanding. The problem is that often he is the only receptionist so you cant get simple issues solved until the next day. We wont be going back.
Bodde her 3 netter i februar 2024
Svar fra Reservations Team den 19. feb. 2024
Dear Scott,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our receptionist, and we appreciate your candid comments. Rest assured, we are addressing this matter internally to ensure such incidents do not recur. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,Reservations Team

8/10 – Bra

Mary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Mary, We're thrilled to have had the opportunity to serve you, and we look forward to continuing to meet and exceed your expectations in the future. Your support is invaluable to us.

10/10 – Utmerket

Jordyan

Bodde her 2 netter i oktober 2023

10/10 – Utmerket

CELIA og LUSAKA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, Friendly Staff and very neat and clean.
Bodde her 2 netter i september 2023
Svar fra Front Office Team den 13. sep. 2023
Dear Ms. Celia, Greetings from Arcadia Suites! Thank you for your feedback. We hope to host you again.

10/10 – Utmerket

mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very quiet and relaxing place to stay at
Bodde her 1 natt i mars 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Mark, We wanted to express our sincere gratitude for taking the time to leave such a positive review. Your feedback means the world to us, and it's truly motivating to hear that you had a great experience with our services.

8/10 – Bra

mary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property I will stay there again
Bodde her 3 netter i mars 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Mary, We are absolutely delighted to read your review, Your positive feedback is incredibly encouraging for our team, and we're thrilled to know that you had such a wonderful experience during your stay

10/10 – Utmerket

mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked the quietness and the neatness of the rooms
Bodde her 1 natt i mars 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Mark, Our dedicated staff works to ensure that our rooms are comfortable and inviting, and your appreciation reaffirms their hard work. We will make sure to share your kind words with the entire team.

10/10 – Utmerket

Gustavo og Managua

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
GOOD
Bodde her 4 netter i februar 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Gustavo, We are absolutely delighted to read your review. Thank you for choosing our establishment, and we look forward to hosting you again soon.

8/10 – Bra

BENNY

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Kitchen was nice, that they let us order ice cream after 11p.m.
Svar fra Reservations Team den 28. okt. 2023
Dear Benny, We are absolutely thrilled to read your heartwarming review on our extranet, expressing your view of our restaurant team. Your words of appreciation mean the world to us, and we are overjoyed to know that your experience with our team was exceptional.

8/10 – Bra

JAYDEV

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is homely feeling
Bodde her 3 netter i februar 2023
Svar fra Reservations Team den 28. okt. 2023
Dear Jaydev, We are honored to have had the opportunity to serve you, and we look forward to welcoming you back to our hotel in the near future.

10/10 – Utmerket

BRANDON

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice stay!
Very impressive place! One night stay, but I will definitely stay here again in the future. Room was very spacious, super clean, and comfortable. Gym had everything I needed for a quick workout. Breakfast was quite a FEAST! They give you a menu card the night before to fill out and slide under your door before you go to bed, and in the morning everything was as requested, and delicious. Service staff was very courteous and professional.
Bodde her 1 natt i desember 2022
Svar fra Reservation Desk den 11. des. 2022
Dear Brandon, we are really grateful and appreciate you taking time to share your experience. We hope to see you again.

8/10 – Bra

Fendy

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet and friendly
Bodde her 8 netter i september 2022

10/10 – Utmerket

Roberta

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was for a long time in this hotel and I suggest it. High quality hotel, very clean, safe, with a good range of service available and kind staff available to support for every necessity. Very good experience for a long stay period.
Bodde her 1 natt i mars 2022

6/10 – Grei

DANIEL

Forretningsreisende
Likte ikke: Romkomfort
Relativement cher (environ 120€ par nuit) pour le service apporté.
Bodde her 1 natt i april 2022

2/10 – Forferdelig

MR PATRICK

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would say that if I desperately needed a place to sleep and this was the last property, I would scoot past it without a thought! I almost met my death at this property when I slid and fell in the bathroom while taking a shower. I survived with a bursted elbow - with blood all over my beddings. My room, like all others at this property, had a smooth tiled shower area with no bath mat or shower slippers provided. Simply said, it created the perfect environment for a classic slip and fall disaster in waiting. As fate would have it, I stepped into the bathroom for my shower (right before going to bed) and just as I was almost done, I slipped and fell - thanks to the soapy water on the floor. Luckily, I survived what could’ve been catastrophic. It only got worse when later, I spoke with staff who were ostensibly authorised to make decisions on behalf of the hotel management, decided that my complaint was not concerning enough to escalate. Even when they promised they would follow up with me, to date, I have yet to hear back – never mind the times I have tried to reach out to them. Suffice it to say that I rarely leave negative reviews for businesses especially in Kampala, but this is one I find, I just couldn’t help. The hotel management was given an opportunity to ‘rise to the occasion’ long before this review was posted, in vain. P.S. I have pictures to back up all my claims!!
Bodde her 2 netter i november 2021

8/10 – Bra

Jacqueline

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good location, clean and modern
This place is modern and in very good condition. The quality of the finish is much better than that in other properties in Uganda. I loved the layout of the apartment and the amenities.
Bodde her 1 natt i desember 2021

8/10 – Bra

Petter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice room
Nice room in an ok hotel. Elevator broken and breakfast a bit limited but the room was very nice and comfortable.
Bodde her 2 netter i desember 2021

6/10 – Grei

Jonathan

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Poor............
I stayed here at a very good nightly rate in Dec 20. The rooms (suites) are very small. Unsure whether the very disappointing service was Covid-driven or if it´s always this average. Over a three night stay breakfast was never served on time, we never received what we ordered, and no one really appeared to care. The restaurant was being refurbished but we weren´t told at booking or check-in. At the rate we paid it was just about acceptable but at normal rates you wouldn´t. And we won´t again.
Bodde her 3 netter i desember 2020

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are modern, spacious and comfortable. Hotel restaurant has delicious food for lunch and dinner options. Staff are courteous and attentive.
Bodde her 8 netter i januar 2020

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable, modern rooms, fairly spacious. Decent breakfast buffet selection. Very good restaurant for evening meals.
Bodde her 1 natt i januar 2020

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service and attentive staff. Very nice setting in Kampala
Bodde her 1 natt i januar 2020

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice comfortable hotel. Friendly cooperative staff . Arranged for airport pickup and drop.
Bodde her 1 natt i november 2019
Svar fra Norah den 30. des. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Joseph Santana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Arcadia Suites Kampala
So far, so good. Staff well-trained with a strong service orientation. Nice roof-top Cafe. Good food with large portion servings. "Free" buffet breakfast was pretty good.
Bodde her 2 netter i september 2019
Svar fra Sandra Nabuloli den 23. sep. 2019
Dear Joseph, Thank you for your positive feedback about your stay with us. We are pleased to know that you are enjoying your stay with us as much as we are enjoying hosting you. Your feedback is very important to us. Regards.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Courtesy of the staff towards the guests, which allows a pleasant stay
Bodde her 6 netter i august 2019
Svar fra Sandra Nabuloli den 10. sep. 2019
Dear Esteemed guest, Warm greetings from Arcadia Suites and thank you for booking your stay with us. We are glad that you enjoyed your stay with us and we are proud of the courteous staff highlight. It was a pleasure hosting you too. Your feedback is much appreciated and we look forward to hosting you again. Regards.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Another great stay. My go to place in Kampala - convenient location, functional suites, great staff.
Bodde her 3 netter i september 2019
Svar fra Sandra Nabuloli den 7. sep. 2019
Dear Anonymous, Thank you so much for staying with us and for appreciating our services and location. We are happy you had a great stay with us and we look forward to hosting you again. Regards.

10/10 – Utmerket

Verifisert reisende

Bodde her 10 netter i august 2019
Svar fra Sandra Nabuloli den 5. sep. 2019
Dear Anonymous, Thank you so much for an excellent rating. We are glad you enjoyed your stay as much as we enjoyed hosting you. Looking forward to welcoming and hosting you again at Arcadia Suites Hotel. Regards

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was clean, comfortable, and centrally located
Bodde her 3 netter i mai 2019
Svar fra Sandra Nabuloli den 14. mai 2019
Dear valued guest, Thank you for staying with us and for sharing such an excellent review. We are glad you loved your stay with us as much as we enjoyed hosting you. Your feedback is much appreciated and we look forward to hosting you again. Regards,

8/10 – Bra

Tim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, modern with great staff. Drink elsewhere.
Great front desk staff. Very clean and comfortable. Hot water never got more than warm. Wifi is not consistent. I would not recommend drinking at the rooftop bar unless you want to pay 2-3 times more than other places.
Bodde her 2 netter i februar 2019
Svar fra Sandra Nabuloli den 7. mars 2019
Dear Tim, Thank you so much for staying with us and for taking your time to leave a review on our site. Thank you for highlighting all the positive as well as the downside of your stay. Your feedback means a lot to us for it offers motivation and at the same time a chance for us to improve on our service delivery in areas we scored average. We truly enjoyed hosting you and we hope to host you again in future. Much appreciated! Regards,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Vriendelijke staf, redelijke keuken, lekker dakterras, prima vergader faciliteiten. AC wordt om 8 uur 's ochtends centraal uitgeschakeld waarna de temp snel oploopt.
Bodde her 3 netter i februar 2019
Svar fra Sandra Nabuloli den 21. feb. 2019
Dear esteemed guest, Thank you so much for your positive feedback. We do appreciate your positive highlights about the staff, the kitchen, terrace and the meeting facilities. About the ACs, i must say that we don't actually turn them off centrally at any time but it must have been a malfunction of a sort and we deeply apologize for the inconvenience it might have caused you. Your feedback is much appreciated and we still look forward to hosting you again. Kind regards.

10/10 – Utmerket

Raymond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2019
Svar fra Sandra Nabuloli den 2. feb. 2019
Dear Raymond, Thank you so much for rating us excellent. Hosting you was such a privilege and and a joy. We are glad to know that you enjoyed your stay as much as we enjoyed hosting you. You came as a guest and left as a friend, how lovely! We look forward to welcoming and hosting you again. Best regards,

10/10 – Utmerket

Verifisert reisende

Bodde her 2 netter i desember 2018
Svar fra Sandra Nabuloli den 28. des. 2018
Thank you so much for your excellent rating. Much appreciated. Best regards.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value for business travel
Great location. Close to Acacia Mall, opposite Uganda Museum. Staff is excellent. Rooftop bar is nice. Good food reasonably priced.
Bodde her 2 netter i oktober 2018
Svar fra Sandra Nabuloli den 13. okt. 2018
Dear esteemed guest, Thank you for booking with us and for reviewing us so beautifully. We like that you loved our location and excellent staff. Thank you for loving our rooftop bar and the food. We enjoyed hosting you as much as you enjoyed your stay and we look forward to hosting you again. Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2018
Svar fra Sandra Nabuloli den 10. okt. 2018
Dear Anonymous. Thank you so much for staying with us and thank you for letting us know that you liked your stay. You didn't write a thing but the rating says it all. We are happy that you enjoyed your stay as much as we enjoyed hosting you. We look forward to hosting you again. Best regards.

10/10 – Utmerket

expedia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved it
Great hotel.
Bodde her 1 natt i september 2018
Svar fra Sandra Nabuloli den 12. sep. 2018
Dear Esteemed Guest, We thank you so much for staying with us and for reviewing us with such an excellent mark. We are glad you enjoyed your stay as much as we enjoyed hosting you. We look forward to welcoming and hosting you again. Best regards.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel. They could use some new towels though.
Bodde her 2 netter i juli 2018
Svar fra Sandra Nabuloli den 28. juli 2018
Dear Esteemed guest, Thank you so much for staying with us and for leaving a review on our site. Your observation was fantastic and i am happy to announce that all our suites have been given a new and fresh look with not only new towels but all old sets of linen being replaced by new ones. This will guarantee all our guests a comfortable stay and we pray that you may return to stay with us again and enjoy the fruits of your feedback. Looking forward to hosting you again. Best regards

10/10 – Utmerket

Pierre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic getaway
Great customer care at the front desk . Very helpful and courteous staff . Rooms are very nice with top notch design. Will surely visit again .
Bodde her 1 natt i juni 2018
Svar fra Sandra Nabuloli den 26. juni 2018
Dear Pierre, Thank you so much for your feedback. We are so glad that you were impressed by our customer care services extended to you by our staff and the fact that you loved our rooms. It's without a doubt that we will be very glad to receive you back anytime in the future. Best regards, Sandra Nabuloli

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel. Strongly recommend it. Very nice area of Kampala
Bodde her 2 netter i juni 2018
Svar fra Sandra Nabuloli den 26. juni 2018
Dear esteemed guest, Thank you for staying with us and for strongly recommending us to the world. We appreciate your feedback and we look forward to welcoming and hosting you again at Arcadia Suites. Best regards,

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The management is inflexible to travelers and not helpful to those who experience travel inconveniences. There should be more of an opportunity to work with travelers.
Bodde her 1 natt i juni 2018
Svar fra Sandra Nabuloli den 28. juli 2018
Dear Esteemed guest, Thank you so much for your feedback. We really don't get the exact reason why you felt like management was inflexible, and since you decided to keep anonymous, it's quite hard for us to relate situations in order to address the matter. But nonetheless, we will forever try to be as flexible and fair to our guest as much as possible to minimize inconvenience and discomfort. Your feedback is much appreciated. Best regards,

2/10 – Forferdelig

Melissa og Kenya

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Worst customer service I have experienced. From the room being under the kitchen & woken at 4am, to having no electricity in just my room, to having rude wait staff who deliberately did not serve the right drinks. I complained to management for them to offer a complimentary dinner, only to be charged for the meal. Its a pity as apart from the very hard bed, the hotel has a great set-up.
Bodde her 4 netter i mai 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location and service but poor WIFI access compared to similar hotels in Uganda
Bodde her 4 netter i mai 2018
Svar fra Sandra Nabuloli den 26. juni 2018
Dear Esteemed guest. Thank you for staying with us and for your feedback. It's unfortunate to know that you experienced poor Internet reception during your stay but i must say it's greatly improved now and it should not be a problem again. Please accept our apologies for the inconvenience it caused you. Meanwhile, we are glad that you loved our location and services. We look forward to hosting you again. Best regards,

10/10 – Utmerket

Samuel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean and descent place
Decent accommodation for business or leisure. They can do better with the breakfast options
Bodde her 2 netter i mai 2018
Svar fra Sandra Nabuloli den 26. juni 2018
Dear Samuel, Thank you so much for staying with us and taking time to leave a feedback on our site. We shall surely en-devour to do better with our breakfast. Your feedback is much appreciated. Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Poor internet speed & connection
Everything is fine except internet issue. This hotel shall make better internet connections. I needed to stay at reception floor to be connected with my laptop & internet. In my room, no internet with windows laptop & poor signal for mobile phones.
Bodde her 4 netter i april 2018
Svar fra Sandra Nabuloli den 12. mai 2018
Dear valued guest, Thank you so much for staying with us. We are very sorry that your would-have-been excellent stay was dampened by the poor Internet connectivity at the hotel but we are seriously working on it. We are positive it won't be an issue again by your next visiting. Your feedback is much appreciated. Best regards, Sandra Nabuloli

8/10 – Bra

Mike og York, UK

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I was working around Mulago Hospital for a few days - this well equipped hotel is close by (10 minutes walk).
Bodde her 4 netter i april 2018
Svar fra Sandra Nabuloli den 9. mai 2018
Dear Mike, Greetings from Arcadia Suites and thank you for staying with us. We are glad that you enjoyed your stay as much as we enjoyed hosting you. We look forward to welcoming you back and hosting you again. Best regards, Sandra

10/10 – Utmerket

Doug

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice stay. Rooms and service were great
Svar fra Sandra Nabuloli den 31. mars 2018
Dear Doug, Thank you for booking with us and for your wonderful review and excellent rating. We are happy that you had a nice stay with us and that you loved our rooms and services. We must say we enjoyed hosting you as much as you enjoyed staying with us. We look forward to welcoming and hosting you again in the nearby future. Best regards.

8/10 – Bra

Sumit

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel at good location.
Rooms are good and so are the amenities. The only issue I face was bad wi fi. Treadmill in fitness room was having issues. Breakfast was good.
Svar fra Sandra Nabuloli den 29. mars 2018
Dear Sumit, Thank you for staying with us and for leaving a review on our site. We are very happy to hear that you loved our rooms and breakfast though very sad that your experience with the wi-fi and our gym facility wasn't that good. What i can assure you is that we are seriously working on our Internet connectivity and we believe that you will have a superb experience when you return. Your feedback is much appreciated. Best regards.

6/10 – Grei

Mobile

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Usually good but a let down on this trip.
Good stay. Disappointed with the unexpected charges tagged onto our bill at the very last moment.
Bodde her 2 netter i mars 2018
Svar fra Sandra Nabuloli den 28. mars 2018
Dear Mobile, Thank you for staying with us and for your response. Not sure of the unexpected charges you meant but maybe if you would share with us the exact details, we will be able to address it. We regret the inconvenience this caused you. We do appreciate your feedback and we hope to host you again in future. Best regards, Sandra

10/10 – Utmerket

majed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ideal hotel in Kampala
excellent stay in nice hotel & amazing staff
Bodde her 1 natt i mars 2018
Svar fra Sandra Nabuloli den 6. mars 2018
Dear Majed, Thank you so much for staying with us and for rating us excellent. It was really frustrating with the flight cancellations but we are happy that you were finally able to stay with us. We appreciate your feedback and we look forward to hosting you again in the nearby future. Best regards, Sandra Nabuloli