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Anmeldelser av Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
2701 Hazel, Carthage, MO

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 154 av totalt 706 anmeldelser." "
Rangering på 8 − Bra. 243 av totalt 706 anmeldelser." "
Rangering på 6 − Grei. 158 av totalt 706 anmeldelser." "
Rangering på 4 − Dårlig. 84 av totalt 706 anmeldelser." "
Rangering på 2 − Forferdelig. 67 av totalt 706 anmeldelser." "

7,4/10

Renhold

8,0/10

Personale og service

5,8/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Kaleb

Reiste med partner
Likte: Renhold
This place could have been a little better. The door lock on my room barely worked at all, and the front desk staff didn't bother to move me to a new room with a functional lock. The room was clean however.
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Kaleb,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Bra

Allyson

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Upside: Our daughter had a softball tournament in Carthage and the hotel was 3-4 minutes from the fields. It was also close to several restaurants and stores. Hotel staff was extremely friendly and helpful! Hotel was kept very clean. Downside: The door to our first room would not catch and lock so we asked to change rooms. We were then in a room that smelled like smoke. In this room, the light over the bathroom sink did not work. The key card readers are very old and some times we had to try our cards over 6-7 times before the key card reader flashed green. This is an older hotel and in need of some up keep, but over all it is a better stay than a worse stay. Would we stay there again?? Yes!
Bodde her 2 netter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Allyson,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Forferdelig

Ashley

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Ashley,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Utmerket

Mark og Northbrook

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly. Room was very comfortable.
Bodde her 1 natt i april 2024
Svar fra General Manager den 7. apr. 2024
Dear Mark,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Bra

Jacquelyn

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was the best hotel that we stayed at for this trip. They had FANTASTIC handicap accessible accommodations. Especially the shower. Ideal set up for a person with knee problems. WE LOVED THIS PLACE.
Bodde her 1 natt i april 2024
Svar fra General Manager den 7. apr. 2024
Dear Jacquelyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Kristyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff was always friendly and greeted me anytime they had seen me.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Kristyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Utmerket

Callie

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The staff was friendly and helpful. The room was clean and well maintained. The carpet in the hallways and on the stairs looks stained and a little dated. While going upstairs there was a strong odor of Marijuana coming from one of the rooms. Thankfully it wasnt noticeable once inside our room. The pool is open until midnight. We had a late check in so the kids loved that they still got to enjoy it. Really loved the later checkout of 11. Gave us time to sleep in and tKe our time checking out.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 23. mars 2024
Dear Callie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 – Dårlig

Tobe

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Needs a lot of attention
Bodde her 2 netter i mars 2024
Svar fra General Manager den 22. mars 2024
Dear Tobe,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Forferdelig

Christina

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
It was clean for the most part, but it was clearly understaffed. There was a single young man that acted like he was high (making loops through the building while muttering under his breath any time I asked for things). The building and grounds were run down and gave the essence of being uncared for. The paint was peeling in the shower, and the texture on the ceiling was falling off.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 17. mars 2024
Dear Christina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Grei

Dennis

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Check was easy, but when you go into the hall way it smells of cigarette smoke. The room had a stale smell to it but it went away once we turned the air on. Breakfast options were limited and not very good.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 10. mars 2024
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Dårlig

Paula

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra General Manager den 21. jan. 2024
Dear Paula,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Dårlig

Bridie

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
The comforter was filthy and the sheets where dirty when arrived we informed the front desk clerk and he came down. He saw it and said he would note it on the account. The door would not open when we tried it 4 times it didn't open until the clerk held handle.high up
Bodde her 1 natt i januar 2024
Svar fra General Manager den 12. jan. 2024
Dear Bridie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra General Manager den 10. jan. 2024
Dear Guest,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 – Dårlig

Amber

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra General Manager den 2. jan. 2024
Dear Amber,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Bra

Vicki

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They accepted dogs!! Breakfast was great too!
Bodde her 1 natt i desember 2023
Svar fra General Manager den 1. jan. 2024
Dear Vicki,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Alesha

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Everything was fine except the pool was not available after the first day. Very disappointing. The hotel is getting a little ran down, needs new carpet, etc… but the staff was great.
Bodde her 2 netter i desember 2023
Svar fra General Manager den 26. des. 2023
Dear Alesha,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 – Grei

Richard og Melissa

Likte: Personale og service
The staff members were friendly but the quality at this Quality Inn has slowly declined over the past few years. There were many "out of order" signs posted on amenities and the cleanliness of the rooms was not up to par with previous stays.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 24. des. 2023
Dear Richard,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 – Bra

Gwen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and friendly place ,except mattress is too soft .
Bodde her 1 natt i desember 2023
Svar fra General Manager den 18. des. 2023
Dear Gwen,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice Little town
The TV was not working for some reason
Bodde her 1 natt i desember 2023
Svar fra General Manager den 18. des. 2023
Dear Guest,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Rob

Likte: Personale og service og fasiliteter
Property was run down but the staff was great. The staff was courteous and helpful. The room was clean. The hotel was easy to find and in a safe place.
Bodde her 1 natt i november 2023
Svar fra General Manager den 1. des. 2023
Dear Rob,We are delighted that you decided to stay with us at Quality Inn and Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Forferdelig

BILL

Likte: Renhold og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Used to be beautiful precious moment hotel Now it's like Motel 6.
Bodde her 2 netter i november 2023
Svar fra G,m, den 28. nov. 2023
Dear Bill, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely,

8/10 – Bra

Jeremie

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Decent room for a short stay.
It was fine. Room was clean, A/C, and shower worked well. Opportunities for improvement include reinstalling a smoke alarm in room (old one missing), updating bathroom sink, and updating TV in room. Also, it took almost 30 minutes to check-in and there was no line !
Bodde her 1 natt i november 2023
Svar fra General Manager den 20. nov. 2023
Dear Jeremie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Steve

Bodde her 2 netter i november 2023
Svar fra General Manager den 14. des. 2023
Dear Steve,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 – Dårlig

Donald

Likte: Renhold
Lack of hot water. Tried to shower between 6 am and 7:30 3 x no hot water. For a Saturday morning? The hotel was quite
Bodde her 1 natt i november 2023
Svar fra General Manager den 27. nov. 2023
Dear Donald,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Forferdelig

Victoria

Bodde her 1 natt i november 2023
Svar fra General Manager den 14. des. 2023
Dear Victoria,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 – Bra

austin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice stay
Bodde her 1 natt i august 2023
Svar fra General Manager den 19. nov. 2023
Dear Austin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Cheap place to stay for a weekend trip.
The hotel itself was nice for the most part. The side entrance we used was open to the public which was a little unerving and walking down the hall there was a door handle that had been busted from what look like someone trying to break in. Our room was clean and the bed was comfortable but the t.v. did not work. When we arrived for check in on Friday evening, we were greeted by a friendly staff member at the desk however Sat evening we had to get our room key fixed and there were multiple people hanging out around the front desk, some were staff members some were probably their friends?? They were vaping and made me feel a bit on the uncomfortable side. Overall our stay was okay, the room rate was good but it was kind of a "you get what you pay for" kind of stay.
Bodde her 2 netter i november 2023
Svar fra General Manager den 13. nov. 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Grei

Terri

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Clean rooms
The room itself was clean but i had to unplug the refrigerator in the room. It was so loud could not relax. I had to hold the handle up on the door knob to get the key door to work. The worker came down to show me this. Then it still took multiple trys. No coffee except when breakfast was served. No OJ. Had to ask them to refill. Then it was an orange drink not OJ. Eggs were bland and tasted old. Watched the worker put cereal in the cereal containers that said Kelloggs cereal but the bags were not Kelloggs it said Hospitality on all of them. Staff were friendly and helpful. Carpet in the hallways were in desperate need of a vacuum.
Bodde her 1 natt i november 2023
Svar fra General Manager den 10. nov. 2023
Dear Terri,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Forferdelig

Whitney

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra General Manager den 10. nov. 2023
Dear Whitney,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Grei

Kristina og Cedar Rapids

Likte: Renhold
I read reviews that mentioned the same problem I had... The TV in the room does not work and the front desk didn't seem too concerned about helping resolve the situation. The room was clean and quiet, but it would have been nice to be able to unwind and watch some TV
Bodde her 1 natt i november 2023
Svar fra General Manager den 11. nov. 2023
Dear Kristina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 – Grei

Keshia

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Too cold
I spent a whole night without heat in my room.
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 11. nov. 2023
Dear Keshia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 – Bra

Anne

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everyone was really nice. It is an older hotel. Our TV didnt work and they werent able to help with that - someome did try.
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 12. nov. 2023
Dear Anne,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 – Forferdelig

Christopher

Bodde her 5 netter i oktober 2023
Svar fra General Manager den 21. nov. 2023
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Grei

Brooke

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Definitely an older hotel, beds uncomfortable and old as well.
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 13. nov. 2023
Dear Brooke,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Grei

Melissa og Sedalia

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property was not clean. TV not functioning. Seemed to be very understaffed. However, I appreciated the kindness of the manager.
Bodde her 1 natt i oktober 2023
Svar fra G,m, den 28. nov. 2023
Dear Melissa, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

2/10 – Forferdelig

Courtney

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 13. nov. 2023
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Bra

Christine

Bodde her 1 natt i oktober 2023
Svar fra General Manager den 19. nov. 2023
Dear Christine,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 – Dårlig

Michelle

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Halls smelled like smoke and pot and the overall appearance of the place was old, worn down and unclean.
Bodde her 1 natt i oktober 2023
Svar fra G,m, den 28. nov. 2023
Dear Michelle, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely

4/10 – Dårlig

Karen

The carpets were dirty and there was trash in the room. But the worst part was seeing where the doors to other rooms had broken locks and been busted in to.
Bodde her 1 natt i oktober 2023
Svar fra G,m, den 28. nov. 2023
Dear Karen, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.

2/10 – Forferdelig

Shawn

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When we arrived, the first room they gave us was not supposed to be used, per them. There were unmade beds, TV on, and an open soda can. I went back for another room and this time they gave us a room that was already rented and a dog started running toward us when we opened it. I went back to the desk and said, "This is your last chance". They finally got us a room that was not occupied. We went out to dinner and came back to go to bed. For a "Non-Smoking facility" there were an awful lot of marijuana smokers there and my wife could barely sleep with that smell coming into our room. The only positive things I can say is that the staff was friendly enough and we were able to checkout without a hassle. This was not the worst hotel experience we've ever had but it made the top 5.
Bodde her 1 natt i oktober 2023
Svar fra G,m, den 28. nov. 2023
Dear Shawn,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

6/10 – Grei

Stephen

Reiste med familie, Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel was convenient for my stay and for the money was okay. Bathtub faucet dripped, drapes were worn and not all attached light bulbs missing from lamps.
Bodde her 1 natt i oktober 2023
Svar fra G,m, den 28. nov. 2023
Dear Stephen,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 – Utmerket

Marco C

Bodde her 1 natt i oktober 2023
Svar fra General Manager den 12. nov. 2023
Dear Marco,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 – Forferdelig

Mary

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sofa bed had mice feces and other debris. We did get another room. We had to ask for towels, bedding. It was a very bad experience. The hotel also erroneously charged my credit card. Word to the wise, avoid this place.
Svar fra G,m, den 28. nov. 2023
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 – Utmerket

Timothy

Bodde her 1 natt i oktober 2023
Svar fra General Manager den 12. nov. 2023
Dear Timothy,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 – Forferdelig

William

Forretningsreisende
Likte ikke: Personale og service
I made the reservation through Expedia, and when I showed up at 1:15 in the morning, no one was there and no sign saying there a way, I rang the bell several times, called the phone and let it ring for about two minutes and even went in the back to knock on the door just in case someone to sleep with no response so I could not check in…still was charged….
Bodde her 1 natt i september 2023
Svar fra G,m, den 28. nov. 2023
Dear william,We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention.We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely

6/10 – Grei

Anna

Likte: Renhold og personale og service
Bodde her 1 natt i september 2023

8/10 – Bra

Nancy

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Double billed by property and Hotels.com
no TV & laundry. Hotel needs remodeling. Hotels.com and the hotel charged my card so had to hassle with the front desk to get a credit. Hotels.com needs to make it clear who is going to charge my card.
Bodde her 1 natt i september 2023

6/10 – Grei

Stephen

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room had a strong smell of urine carpet was ripped in places breakfast room bins overflowing with dirty food trays cups etc fire alarm went off twice and we were never informed if there was a fire drill or a fire seemed a bit chaotic
Bodde her 1 natt i september 2023
Svar fra General Manager den 19. sep. 2023
Dear Stephen,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Bra

Debra

Bodde her 2 netter i september 2023
Svar fra G,m, den 28. nov. 2023
Dear Debra,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services