Dear Fenella, Warmest Greetings from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Irvan Simanjuntak

Dear CO LTD, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Hee Gyun, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management as well. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Song, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Yang, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experience an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. Please rest assured that we have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability to continue improving our services. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.With warmest regards, Erick Pradiana

Dear Ms. Savira, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Shinichi, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. John, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Shahrzad, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Zulfiar, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Shigeki, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Ms. Nirma, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Kenneth, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Byron, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Jungyyoon, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. John, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. James, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Koiso, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Chi-Hsien, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Ahmad, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Takaoka, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management as well. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management and related department concern as well, for further follow up to avoid unnecessary issue happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Masayuki, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Mamdoh, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Young Ho, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Ms. Leily, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr Majdi,Warmest greeting from Somerset Grand Citra Jakarta.Thank you for staying with us on your recent trip to Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta .Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls.Thank you once again and looking forward to welcoming you back in the near future.With warmest regards,Wahyu II Duty Manager

Dear Ms Wehinger,Warmest greeting from Somerset Grand Citra Jakarta.Thank you for staying with us on your recent trip to Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction.Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay, we were escalated and coordinate with the team management and all related department concern as well of your valuable feedback, and to take necessary action to avoid same issues happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, we much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls.Thank you once again and looking forward to welcoming you back in the near future.With warmest regards,Wahyu II Duty Manager

Dear Mr. Hasan, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Irza Fauzan, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management and related department concern as well, for further follow up to avoid unnecessary issue happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Kevin, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory, Guest Service Manager

Dear Mr. Osama, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory, Guest Service Manager

Dear Mr. Boshen, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Guest Survey Satisfaction. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory, Guest Service Manager

Dear Mr. Kevin, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Guest Survey Satisfaction. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory, Guest Service Manager

Dear H R, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Guest Survey Satisfaction. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory, Guest Service Manager

Dear Ms. Bertha, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager

Dear Mr Lindung, Warmest greeting from Somerset Grand Citra Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. Our apologies for having not been able to deliver up to your expectations, especially of one of guest's lift is not functioning and we do understand it is inconvenience for your experience. We were escalated and coordinate with the team management and related department concern as well, to take action immediately. In addition why this maintenance is take it too long because of the spare part related to the security reason (rope and roller) have to be replaced, and third party is still waiting of the good quality material from the vendor. And accordance to the water heater and cleanliness in the room, we were escalated among management team to take necessary issues to avoid this things happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we do apologize for the inconvenience caused. Please do not hesitate to contact us directly should you have plan to visit Somerset Grand Citra Jakarta in the near future, so we will do necessary arrangement for you. With warmest regards, Dean Pardina Victory

Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation that was impacted to your unpleasant stay. We were coordinate with the team management and with related department concern as well of your valuable feedback to take necessary action. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you and once again we do apologize for your inconvenience caused and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager

Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. Our apologies for having not been able to deliver up to your expectations, especially of your stay experience of unstable the internet connection and also the beverages quality that was impacted not fulfilled of your needs and expectation. We were escalated and coordinate with the team management and related department concern as well, for further follow up to avoid unnecessary issue happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager

Dear Mr. Charles., Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver exceptional customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager

Dear Mr. Anonymous., Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver exceptional customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager

Dear Mr. Ang., Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through the Ascott Enterprise Case Management System. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver exceptional customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory | Guest Service Manager