Restaurant

Anmeldelser av ibis Jakarta Arcadia

3 out of 5
ibis Jakarta Arcadia
Jalan K.H. Wahid Hasyim 114, Jakarta, Jakarta

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 56 av totalt 279 anmeldelser." "
Rangering på 8 − Bra. 124 av totalt 279 anmeldelser." "
Rangering på 6 − Grei. 73 av totalt 279 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 279 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 279 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

7,0/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

DANNY

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The shower drain and sink drain do not drain at all. The A/C unit leask water all night. I had to sleep with the water dropping sound all night long. The bed sheet had stains. The stain was facing up the ceiling thus it should have been noticed by the staff but they did not change it.
Bodde her 1 natt i januar 2024
Svar fra Suryo den 15. feb. 2024
Dear Mr Danny, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

8/10 – Bra

Peter

Likte: Renhold
Bodde her 4 netter i januar 2024
Svar fra Suryo den 5. feb. 2024
Dear Peter, We very much appreciate your comments regarding your stay at the Hotel Ibis Arcadia Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager

10/10 – Utmerket

Sumardi og Stillwater

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Suryo Wibowo den 15. jan. 2024
Dear Mr. Sumardi,Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

4/10 – Dårlig

TOSHIKAZU

Bodde her 3 netter i november 2023
Svar fra Suryo den 16. nov. 2023
Dear Mr. Toshikazu,Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

6/10 – Grei

Grant

Likte: Personale og service
Bodde her 3 netter i august 2023
Svar fra Suryo Wibowo den 28. aug. 2023
Dear Grant, Thank you for taking the time to tell us about your experience at the Ibis Arcadia Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suryo Wibowo Front Office Manager

10/10 – Utmerket

Abdulssalm

Bodde her 3 netter i mai 2023
Svar fra moko den 29. mai 2023
Dear Mr. Abdulssalm, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 – Bra

KENICHI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2023
Svar fra moko den 29. mai 2023
Dear Mr. Kenichi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

6/10 – Grei

KAZUMASA

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
6人で6部屋使いましたが、ほとんどの部屋でお湯が出ません。シャワーは毎回水でした。 また、ドライヤーが動かない部屋、無い部屋、冷蔵庫が動かないなど、欠陥が多い部屋が多いです。部屋を延長し、そのときに支払いをしましたが、帰りにもう一度請求されました。先に支払ったと説明し支払いを逃れましたが、言葉がしゃべれない人や押しに弱い人は二度と払わせるので気をつけてください。
Bodde her 2 netter i mai 2023
Svar fra moko den 19. mai 2023
Dear Mr. Kazumasa,Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 – Bra

Masako

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2023
Svar fra moko den 25. apr. 2023
Dear Mrs, Masako Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ari Anjasmoko - Reservation Supervisor

10/10 – Utmerket

Rasmus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra och lyxigt
Bra ställe och bra läge 😀
Bodde her 2 netter i mars 2023
Svar fra moko den 4. apr. 2023
Dear Mr. Rasmus,We very much appreciate your comments regarding your stay at the Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ari Anjasmoko - Reservation Supervisor

6/10 – Grei

L.J.

Bodde her 3 netter i mars 2023
Svar fra moko den 8. mars 2023
Dear Mr. L.J Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 – Bra

Pooya

Likte: Personale og service og fasiliteter
Location is the main key to this hotel. Customer service and breakfast also adds up. The hotel has some age in it and a renovation would make it even better and pleasing to the customers eyes. Location is good as it is close to indonesia monument and other places such as grand indoensia shopping mall complex.
Bodde her 2 netter i januar 2023
Svar fra Ari Anjasmoko den 6. feb. 2023
Dear Ms. Pooya, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

6/10 – Grei

Fabio

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
we found hair on the bed and pillows, so possibly the bedding had not been changed from the previous guest
Bodde her 2 netter i januar 2023
Svar fra Ari Anjasmoko den 6. feb. 2023
Dear Mr. Fabio Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

2/10 – Forferdelig

KHALED

Bodde her 2 netter i januar 2023
Svar fra moko den 15. feb. 2023
Dear Mr. Khaleed Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

2/10 – Forferdelig

CHIEH-HSIUNG

Bodde her 1 natt i januar 2023
Svar fra moko den 15. feb. 2023
Dear Mr. Chieh Hsiung, Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

10/10 – Utmerket

Randall og Tonasket

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
If you have stayed at an Ibis, you know what to expect, and this place delivers the Ibis experience. Of course, this is Southeast Asia, so it delivers a bit more. There is an on-call massage service based in the hotel. Depending on how far you flew to get to Jakarta, a massage might sound like a nice idea, or it might sound like exactly what the doctor ordered. Restaurant is breakfast only, and is good.
Svar fra MOKO den 15. feb. 2023
Dear Mr. Randall,We very much appreciate your comments regarding your stay at the Ibis Arcadia.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ari Anjasmoko - reservation Supervisor

6/10 – Grei

Kazumitsu

Svar fra moko den 13. mars 2023
Dear Mr. Kazumitsu,Thank you for taking the time to tell us about your experiences at the ibis Jakarta Arcadia. We are sorry that your experiences did not meet your expectations, please allow us to express our sincerest apologies. We appreciate you sharing your concerns, and we will use your feedbacks as our improvement in the future to provide a better services and facilities. Sincerely, Ari Anjasmoko - Reservation Supervisor

10/10 – Utmerket

Ishak

Likte: Renhold og personale og service
Svar fra moko den 13. mars 2023
Dear Mr. Ishak,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ari Anjasmoko - Reservation Supervisor

8/10 – Bra

Hashimah Binti

Bodde her 3 netter i desember 2022

4/10 – Dårlig

Yukiharu

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
価格から仕方ないが良くない
Bodde her 2 netter i oktober 2022
Svar fra Heydi den 24. okt. 2022
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heydi Ruhaedi - Front Office Manager

10/10 – Utmerket

Neil

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i september 2022

8/10 – Bra

Nadia Helene

Bodde her 3 netter i august 2022
Svar fra Heydi den 10. aug. 2022
Dear Mrs. Nadia, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 – Utmerket

E Kiern

Bodde her 2 netter i juli 2022
Svar fra Heydi den 10. aug. 2022
Dear Mr. E. Kiern, Thank you for the grate rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 – Utmerket

Natasha

Bodde her 1 natt i juli 2022
Svar fra Heydi den 7. nov. 2022
Dear Mrs. Natasha,Thank you for the 5 stars rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Heydi Ruhaedi - Front Office Manager

4/10 – Dårlig

Dessy

Bodde her 3 netter i juni 2022
Svar fra Heydi den 1. juli 2022
Dear Mrs. Dessy, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2022
Svar fra Heydi den 13. juni 2022
Dear Mr. James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 – Grei

Lazhar

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Doit se renover
1 - mouvais éclairage dans la chambre. Presque null. 2- abcense des sources électrique extrat pour Laptop ou bien Mobile. 3- l'arazoire du salle de bain cassé doit être complètement changé. 4- salle de bain bizarre, la faillance et la cuvette du douche peinturé !!!???. 5- c'est un hôtel pas vraiment 3 étoiles comparant avec des autres dans la même gamme.
Bodde her 5 netter i mars 2022
Svar fra Heydi den 4. apr. 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

10/10 – Utmerket

Kharisma

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good and great service
Bodde her 2 netter i februar 2022
Svar fra Heydi den 23. feb. 2022
Dear Mr. Kharisma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 – Grei

bibhu

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Rooms are old. Breakfast also not upto the mark. Staying alone for short days is Okay, Otherwise not recommended for family or business trip or long staying. City view looks beautiful.
Bodde her 1 natt i desember 2021
Svar fra Heydi den 29. des. 2021
Dear Ms. Zyzy Cha, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

8/10 – Bra

Anthony

Bodde her 3 netter i november 2021
Svar fra Heydi den 29. des. 2021
Dear Mr. Anthony, Thank you for the 4 stars rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Value for money room in great area
Fantastic location, friendly service. Sound proof despite in good location. Limited front office staff so queue might be expected during check in time. Cleanliness could be improved and more maintanance will be great in bathroom area.
Bodde her 1 natt i oktober 2021

8/10 – Bra

FIRMAN

Bodde her 1 natt i mai 2021
Svar fra Heydi den 8. juli 2021
Dear Mr. Firman, Thank you for the 8 points rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heydi Ruhaedi - Front Office Manager

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2021
Svar fra Heydi den 8. juli 2021
Dear Valued Guest, Thank you for taking the time to give your rating. We really appreciate it. Looking forward to seeing you at ibis Jakarta Arcadia soon! Please let us know about your future experiences. Sincerely, Heydi Ruhaedi - Front Office Manager

10/10 – Utmerket

Anthony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
a long stay.
This property is perfectly located . Its very modern , clean and has excellent service.
Bodde her 6 netter i mars 2021
Svar fra Heydi den 31. mars 2021
Dear Anthony, Thank you very much for your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heydi Front Office Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
設備不太好 水龍頭鬆鬆的 冷氣漏水 吹風機壞掉 但是跟櫃台反應都很熱心解決 所以整體還是不錯的
Bodde her 2 netter i februar 2020
Svar fra Heydi den 8. juli 2021
Dear Valued Guest, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you at ibis Jakarta Arcadia soon! Please let us know about your future experiences. Sincerely, Heydi Ruhaedi - Front Office Manager

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
事前の期待ほどではないが、安いので概ね満足
総合的には大変安く宿泊できて満足しています。しかし、部屋のトイレの水が流れず、仕方なく足をあらうためのホースで無理やり流していました。この点は早急にチェックしていただきたいです。 部屋は一見、清潔でしたが、シャワーするところは若干年季が入ってきていました。スタッフの方には大変親切です。Wi-Fiの感度は良好でした。
Bodde her 2 netter i desember 2019
Svar fra Heydi den 8. juli 2021
Dear Ms. Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heydi - Front Office Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel, centrally licated with a great staff.
Bodde her 2 netter i november 2019
Svar fra suryo den 18. des. 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Near to almost everything, perfect location
Bodde her 2 netter i november 2019
Svar fra suryo den 18. des. 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suryo Wibowo Front Office Manager

8/10 – Bra

Jeffery og Kuala Lumpur

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall it was a good stay. Stayed for 3 nights and everything is very near to the hotel. Food/shopping/coffee etc.
Bodde her 3 netter i november 2019
Svar fra Suryo den 13. jan. 2020
Dear Mr. Jeffrey, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

4/10 – Dårlig

MUNHO

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2019
Svar fra Suryo den 13. jan. 2020
Dear MUNHO, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 – Utmerket

AlaskaBrad og Anchorage

Likte: Personale og service og overnattingsstedets bygg og tilstand
Location is excellent. Close to bus stop, easy to travel North or South. Also, there is a lot to see and do within walking distance.
Bodde her 17 netter i september 2019

8/10 – Bra

DONGWON

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
별로. Hard to say good hotel.
1.공항픽업 요청 했으나 회신 없었음. 2.호텔 주변 지저분함. 편의점과 커피전문점 가까이 있음. 3. 공공교통 이용이 불편한 위치. 4. 직원 친절 5. 옆방 수도 쓰는 소리 다들림. 6. 조건대비 가격비쌈. 7. 아침식사별로. 8. 후기 점수 높은것 ㅡ 정말 잘못됨.
Bodde her 1 natt i september 2019

8/10 – Bra

Ritaka

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
安心できるホテル
とてもよい。
Bodde her 4 netter i august 2019
Svar fra Heri Lee den 10. sep. 2019
Dear Ritaka, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

6/10 – Grei

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Our room only had one power socket, even though the room was for two people. This made it very difficult to charge our phones and use a laptop.
Bodde her 3 netter i august 2019
Svar fra Heri Lee den 12. sep. 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

8/10 – Bra

Jeffrey

Reiste med partner
Likte: Renhold og personale og service
Clean but a bit old. Overall it’s not too bad cos the location is good
Bodde her 2 netter i august 2019
Svar fra Heri Lee den 21. aug. 2019
Dear Jeffrey, We very much appreciate your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

10/10 – Utmerket

Jean-Francois

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Très beau séjour à Jakarta!
Hôtel très bien situé, plusieurs restos autour, près des attractions à visiter (15 à 20 min de marche), excellent buffet pour déjeuner
Bodde her 3 netter i august 2019
Svar fra Heri Lee den 22. aug. 2019
Cher Jean-François, Nous apprécions beaucoup vos commentaires concernant votre séjour à l'ibis Jakarta Arcadia. C'est toujours un plaisir de recevoir des commentaires positifs. Je partagerai vos commentaires avec notre équipe. Je suis persuadé que ces commentaires serviront d’encouragement à l’ensemble de notre personnel alors que nous nous efforçons d’améliorer continuellement la qualité de nos services. Merci encore d'avoir partagé votre expérience et espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Heri Lee Manager Front Office

4/10 – Dårlig

zouhair og Tunis

Reiste med familie
Likte: Personale og service
Rooms are very Small ans not functionnal. Very old equimpents
Bodde her 1 natt i august 2019
Svar fra Heri Lee den 21. aug. 2019
Dear zouhair, Thank you for taking the time to tell us about your experience at Ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2019
Svar fra Heri Lee den 9. aug. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heri Lee Front Office Manager

6/10 – Grei

Sasha

Likte: Personale og service og romkomfort
Okay
Bodde her 2 netter i juli 2019
Svar fra Heri Lee den 1. aug. 2019
Dear Sasha, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager

4/10 – Dårlig

Kenny

Likte: Personale og service
Not worth the value
Hotel room cleanliness is average. The biggest problem was bed bugs which bite my legs. Also, buffet food is quickly out of stocks. even ordering ala carte was out of stocks for most items. But receptionist were all very helpful.
Bodde her 2 netter i mai 2019
Svar fra Heri Lee den 15. mai 2019
Dear Kenny, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heri Lee Front Office Manager