Eksteriør

Anmeldelser av Mercure Hanoi La Gare

4 out of 5
Mercure Hanoi La Gare
94 Ly Thuong Kiet Street Hoan, Hoan Kiem District, Hanoi

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 92 av totalt 222 anmeldelser." "
Rangering på 8 − Bra. 101 av totalt 222 anmeldelser." "
Rangering på 6 − Grei. 22 av totalt 222 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 222 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 222 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Hishida

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel
Bodde her 4 netter i desember 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 18. jan. 2024
Dear Hishida,Thank you for giving us a perfect rating and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 – Utmerket

HIROKO

Bodde her 2 netter i desember 2023

4/10 – Dårlig

husna

Reiste med familie
Likte ikke: Personale og service
I will be making a formal complaint about this hotel! After a very long and tired day, I was feeling cold and there was limited hot water! I was showering and the water went cold. We called reception who quickly sent someone to look at the issues and they said that this is an ongoing problem and we would have to wait for the water to warm up. This is a joke, I would never have stayed there if I had known this. We stayed there for 2 days (4 of us in 2 rooms) and we all had that problem.
Bodde her 2 netter i november 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 19. des. 2023
Dear husna,Thank you for taking the time to share your experience with us. We appreciate all of our customers’ feedback and take it into account when looking at ways to improve our services. Our priority is to ensure that all of our guests receive a pleasant stay and we are sorry that you encountered issues with the hot water in your room. We will review the details of your stay and make changes accordingly so that all of our guests can enjoy a comfortable stay. Thank you again for bringing this issue to our attention and we apologize for any inconvenience caused.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
立地がよく過ごしやすかった。
Bodde her 1 natt i oktober 2023
Svar fra ンガ・ヴォ (Ms.) フロントオフィスマネージャー den 9. nov. 2023
メルキュールハノイラガレの便利なロケーションについて、好意的なご感想をお寄せいただきありがとうございます!メルキュールハノイラガレでは、お客様のご滞在が快適で便利なものになるよう努めております。またのお越しをお待ちしております!

8/10 – Bra

Chen Hong

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
4 star service indeed
Very new room and good location. Definitely a 4 star room and service. But the breakfast is a bit disappointing. Coffee is bad and not many variety of food
Lobby
Breakfast
Too
Toilet
Bodde her 2 netter i oktober 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 9. nov. 2023
Dear Chen Hong, Thank you for your feedback about your stay with us at Mercure Hanoi la Gare. We are sorry to hear that the breakfast was not up to your standards. At Mercure Hanoi la Gare, we strive to provide our customers with an enjoyable and comfortable experience from start to finish. We continuously work hard to ensure our guests have a wonderful stay with us, including providing a delicious breakfast each morning. We appreciate your feedback and hope that you will give us another opportunity in the future for a more satisfying stay.

8/10 – Bra

JORGE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
hotel staff was very helpful and accommodating, great breakfast fare, very clean hotel.
Bodde her 2 netter i oktober 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 18. okt. 2023
Dear JORGE, Thank you for taking the time to share your experiences with us. We are delighted to hear that our hotel staff were helpful and accommodating and that you enjoyed the breakfast fare and found the hotel clean. We take great pride in providing the best service to our guests, so thank you for your kind words. At Mercure Hanoi la Gare, we strive to provide a comfortable and enjoyable stay for our guests and it’s wonderful to hear that we succeeded in doing so with your visit. We hope to welcome you back soon!

10/10 – Utmerket

HIROMI

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly、Kindly
Bodde her 1 natt i august 2023
Svar fra Sincerely, Nga Vo (Ms.) Front Office Manager den 9. nov. 2023
Dear HIROMI,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Bra

Shigeru

Bodde her 1 natt i juli 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 18. okt. 2023
Dear Shigeru-san,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

4/10 – Dårlig

Lamisa

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 8. aug. 2023
Dear Lamisa,I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please share more details regarding to your stay for us to have the appropriate solution to prevent future occurrences.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Utmerket

Raffles Kean Yee

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
There is a lack of restaurant for breakfast around the hotel. The safest option is to purchase a room with breakfast.
Bodde her 1 natt i mai 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 4. juni 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

6/10 – Grei

Chienhung

Bodde her 1 natt i mars 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 24. mai 2023
Dear Chienhung,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

8/10 – Bra

Eddie

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 24. mai 2023
Dear Eddie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

6/10 – Grei

Minako

Likte ikke: Renhold
駅から近いが水回りが良くない
良い面 ハノイ駅から徒歩すぐの為、早朝の列車に乗るにはとても便利な立地。 悪い面 洗面台の水捌けが悪く、手を洗っても水がたまってなかなか流れない。 トイレが流れておらず、掃除はしているのか疑問に思った。
Bodde her 1 natt i januar 2023
Svar fra Nga Vo (Ms.) Front Office Manager den 20. feb. 2023
Dear Minako,フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。

10/10 – Utmerket

Masatoshi og Osaka

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋はいつも綺麗でした。 毎日の掃除もきちんとしていてスタッフも礼儀正しく印象良かったです。ネット接続が部屋の場所によっては少し不安定でした。
Svar fra Nga Vo (Ms.) フロントオフィス・マネージャー den 18. okt. 2023
マサトシ様、この度は貴重なお時間を割いていただきありがとうございました。 お部屋と毎日の清掃がご期待に沿うものであったとのこと、またスタッフの対応が丁寧であったとのこと、嬉しく思います。 館内一部インターネット接続が不安定なため、ご不便をおかけいたしましたことをお詫び申し上げます。 今後もこのサービスの改善に努めてまいりますので、ご安心ください。 ご意見ありがとうございました。 またのお越しをお待ちしております!

10/10 – Utmerket

Viliam

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Everything was good, cleanness, room comfort, breakfast.
Bodde her 2 netter i oktober 2022

10/10 – Utmerket

Peng

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 7. sep. 2022
Dear Peng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 – Utmerket

Soo Khee

Bodde her 1 natt i august 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 30. aug. 2022
Dear Soo Khee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 – Bra

Yuichi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and quiet
Bodde her 2 netter i august 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 30. aug. 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 – Utmerket

Shu Chen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
舒適安靜方便的酒店
雖然比起其他城市的美居飯店來說,規模比較小,但是以河內市中心這個地點來說,這已經算大的了,房間不大,浴室很小但是夠用,有雙層窗戶所以完全聽不到路上的車輛聲音。早餐有基本需要的食物變化不大但是可以吃飽。飯店靠近河內火車站,附近有許多小館,星巴克咖啡館也在附近。價格合理居住舒適,接待人員都很親切,下次來河內還會再來住。
Bodde her 3 netter i august 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 30. aug. 2022
Dear Shu Chen,We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 – Utmerket

Eddie

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 30. aug. 2022
Dear Eddie,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

8/10 – Bra

Lau

Bodde her 5 netter i juni 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear Lau,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 – Bra

Rajan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A value for money Hotel, located centrally
The toilets are a bit small n the toilet doors don't close properly. Otherwise, an excellent location n a neat and clean hotel with responsive staff
Bodde her 1 natt i mai 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear Rajan,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

8/10 – Bra

Rajan

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Value for money Hotel in an excellent location
Housekeeping was a little slow in responding to requests. Otherwise, a very good hotel
Bodde her 1 natt i april 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologiesPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

8/10 – Bra

Lai Yuin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fuss free business hotel. Will stay again
Bodde her 1 natt i april 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear Lai Yuin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 – Bra

Lai Yuin

Likte: Renhold og personale og service
For business travellers, Mercure would meet most needs.
Bodde her 2 netter i april 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear Lai Yuin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 – Utmerket

Reiji

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
駅前で便利です。周辺には、店が多く、飲食に困りません。
Bodde her 11 netter i februar 2022
Svar fra Nga Vo (Ms.) Assistant Front Office Manager den 14. sep. 2022
Dear Reiji,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 – Utmerket

Manh

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sự lựa chọn hợp lý
Thái độ phục vụ của nhân viên là điều vô cùng hài lòng. Không gian và phòng nghỉ cũng rất OK phù hợp với giá tiền. Chỉ tiếc là sảnh khách sạn không quản lý đậu xe hợp lý nên taxi không thể tiếp cận trực tiếp vào sảnh.
Bodde her 2 netter i november 2020

2/10 – Forferdelig

Denis

Forretningsreisende
Likte ikke: Personale og service
Bodde her 2 netter i november 2020

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 1 natt i juli 2020

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
レストランがひどい 路上のベンダーの方がまし
Bodde her 1 natt i januar 2020
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 31. jan. 2020
Dear Sir/ Madam, I am sorry to hear that your experience was not up to your expectations, and I would like to provide feedback to the areas of concern. Thank you very much for sharing the feedback, and we hope to have the opportunity to welcome you back some other time and provide you a better experience.

10/10 – Utmerket

Desmond

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2020
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 22. jan. 2020
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay. We are glad to know our hotel facilities and services have met your expectations. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 6. jan. 2020
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your review. We are glad to know our hotel facilities and services have met your expectations. We look forward to welcoming you back to Mercure Hanoi La Gare soon.

10/10 – Utmerket

Jonathan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very enjoyable in Hanoi
Long Weekend quiet stay on the middle of bustling Hanoi. Soundproof comfortable rooms, with friendly and helpful staff PLUS COMFORTABLE beds, decent showers.
Bodde her 3 netter i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 30. des. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
便利で価格相応
ハノイ 中央駅脇に位置して、教会などの観光地は徒歩圏内。 ただし、オートバイを避けて道路を横断するにはコツと度胸が必要か。朝食も良く、価格相応。フライトの都合でチェックアウトを1時間延長リクエストしたら無料で対応してもらえた。
Bodde her 1 natt i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 31. jan. 2020
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay. We are glad to know our hotel facilities and services have met your expectations. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

4/10 – Dårlig

HOANG

Forretningsreisende
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir, I am sorry that your experience was not up to your expectations. It would be nice if you could let us know what happened, hence, I would like to provide feedback to the areas of concern for improving our service in the future. Warm regards,

8/10 – Bra

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is great, however I dislike the need to have to go around the room to turn off all the lights individually before sleep.
Bodde her 3 netter i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. For the lights in room, I would like to provide your feedback to the areas of concern for improving our service. Looking forward to welcome you back.

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Likte ikke: Romkomfort
Bodde her 4 netter i desember 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir/Madam, I am sorry to hear that your experience was not up to your expectations. Could you please let us know your experience hence we can improve our service in future? Best Regards,

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
良い
とても綺麗なホテルで朝食も満足でした
Bodde her 1 natt i november 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked hard to insure we provide a friendly and genuine level of service! Thank you again and looking forward to welcome you back soon! Warm regards,

8/10 – Bra

SIYUAN

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

8/10 – Bra

パパさん

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
交通の便利よく、快適
Bodde her 1 natt i november 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 22. nov. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

6/10 – Grei

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
フィットネスジムをもう少しだけ充実してほしい。懸垂と背筋が欲しい
Bodde her 2 netter i november 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 17. des. 2019
Dear Sir/ Madam, I am sorry to hear that your experience was not up to your expectations, and I would like to provide feedback to the areas of concern. The facilities of our gym is basic standard only. Thank you very much for sharing the feedback, and we hope to have the opportunity to welcome you back some other time and provide you a better experience. Warm regards,

8/10 – Bra

SORAYA

Bodde her 1 natt i november 2019

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 15. nov. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Warm regards,

8/10 – Bra

Daryl

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Come back stay
The stay is good. The elevator is a bit too small n slow. The chair in the room is quite noisy when drag n I can heard similar sound from other rooms.
Bodde her 2 netter i november 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 15. nov. 2019
Dear Sir/ Madam, Thank you for the review in regards to your recent visit to our Mercure Hanoi La Gare. Your comment will help us with our continuing effort to improve the service quality for our valued customers. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is fine. Front desk is helpful and competent. The ambience there is relaxing and the overall services are good enough for a nice and enjoyable stay.
Bodde her 7 netter i oktober 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 4. nov. 2019
Dear Sir/ Madam, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. We are pleased to hear that you enjoyed your experiences at our hotel. Thank you for calling out to our Front Desk team, it will be shared with them! Thank you again for your nice comment. Warm regards,

8/10 – Bra

Kathleen C

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 29. okt. 2019
Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! We look forward to welcoming you back to our hotel soon.

10/10 – Utmerket

Jenny

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful surprises left and right
We chose this hotel because it was very close to the Thai Consulate. The warm reception at check in started us off with smiles and great advice. The restaurant there was excellent for both breakfast and evening meal; their happy hour was truly happy! The night before our departure, the staff gave us a surprise send off snack!
Bodde her 2 netter i oktober 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 23. okt. 2019
Dear Ms. Jenny, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

8/10 – Bra

Fafa og Hong Kong

Reiste med en gruppe
Likte: Renhold og personale og service
The staffs are nice, helpful and responsive by serving us proactively when we asked for twin beds and a bag of ice for my friend’s injured leg during our stay. Except the air-conditioner is not cool enough and it is not working at the middle of the night sometimes, i am quite satisfied for the stay.
Bodde her 5 netter i september 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 29. okt. 2019
Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. Looking forward to welcome you back.

6/10 – Grei

Ken og Japan

Likte: Renhold og overnattingsstedets bygg og tilstand
空港への車の手配を頼んだが、値段が非常に高いのに、車は小さく、運転手は非常に乱暴で、まるで白タクのようであった。
Bodde her 3 netter i september 2019
Svar fra Ngan Nguyen (Ms.) - Ecommerce Executive den 15. nov. 2019
Dear Sir/ Madam, I am sorry to hear that your experience was not up to your expectations. However our transportation charge is very competitive in market. Thank you very much for sharing the feedback, and we hope to have the opportunity to welcome you back some other time and provide you a better experience. Warm regards,

8/10 – Bra

Steven

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Service
You cannot fault the service. Breakfast has a good selection and it was comfortable with good air conditioning. Rooms are comfortable but bathroom is small. Location is ok easy to get to but is 20 minute walk to lake and old quarter.
Bodde her 3 netter i august 2019
Svar fra Dear Sir/ Madam, On behalf of Mercure Hanoi La G den 10. sep. 2019
Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,