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Anmeldelser av Shangri-La Rasa Sayang, Penang

5 out of 5
Shangri-La Rasa Sayang, Penang
Jalan Batu Feringgi, George Town, Penang

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 638 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 248 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 70 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 1001 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Knut

Bodde her 2 netter i august 2020
Svar fra Shangri-La Penang den 15. sep. 2020
Dear Knut, Thank you for your rating. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

10/10 – Utmerket

Jakob Olai

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Blant østens favoritthoteller
Standard og service lå på et topp nivå, absolutt ingen negative opplevelser.Kan absolutt anbefales med eller uten barn, svømmebasseng for små og større barn. Flott utsikt til et flott parkanlegg og strand.
Bodde her 5 netter i oktober 2018
Svar fra SLPenang den 30. okt. 2018
Dear Jakob Olai, Thank you for your review. We are glad that you enjoyed your vacation at Rasa Sayang. We hope to delight you again on your next holiday soon. Best regards, Suleiman TAR Director of Communications

10/10 – Utmerket

Hanne

Luksuriøst til en god pris
Et luksuriøst hotell, med klasse, la sentralt ved strand, rett ved nattmarkede, som er et must og kun 20 min inn til George Town, om man ønsker det. Eller topptur til Penag Hill. Deilig mat, flott parkområde- regnskog med apekatter. Pool, for voksne og barn. Be om sjø utsikt!!
Bodde her 3 netter i august 2018
Svar fra SLPenang den 13. sep. 2018
Dear Hanne, We are pleased to hear that you had enjoyed your stay! Can't wait to welcome you back to Rasa Sayang. Best regards, Suleiman TAR Director of Communications

6/10 – Grei

Tun Chin

Reiste med familie
Likte: Renhold
Bodde her 2 netter i mars 2024
Svar fra SL Penang den 1. apr. 2024
Thank you for rating us. We hope to welcome you back soon.

6/10 – Grei

HIROYUKI

Likte: Renhold og personale og service
綺麗なホテルでした。
Bodde her 3 netter i mars 2024
Svar fra SL Penang den 1. apr. 2024
Thank you for rating us. We hope to welcome you back soon.

10/10 – Utmerket

Bart

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Delicious breakfast buffet and great service at the grill restaurant bar
Bodde her 1 natt i mars 2024
Svar fra SL Penang den 26. mars 2024
Thank you for rating us 5/5. We look forward to welcoming you back.

10/10 – Utmerket

Marc

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra SL Penang den 14. mars 2024
Thank you for sharing your feedback. We are pleased to hear about your wonderful vacation at Rasa Sayang. Looking forward to welcoming you back soon.

8/10 – Bra

Shazia Miraj

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss
Bodde her 4 netter i mars 2024
Svar fra SL Penang den 14. mars 2024
Thank you for sharing your review. We are pleased to hear about your overall pleasant stay experience. Looking forward to welcoming you back soon.

6/10 – Grei

Sern En Nathanael og Singapore

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Aged property although rooms are generally well maintain. Old facilities small pools, NO beach access even though on beachfront. large gym wide breakfast spread but far from the city
Bodde her 3 netter i mars 2024
Svar fra SL Penang den 11. mars 2024
Thank you for sharing your feedback for our continuous improvement. We do hope to have another opportunity to welcome you back in the near future.

2/10 – Forferdelig

Erika Visentin

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have booked this property confident in the brand and looking forward to a relaxing and high end stay, but it turns out to be simply abysmal. To begin with, the marketing is completely deceiving and indeed so inaccurate, better described as false advertising. The images portrays a well maintained and new establishment, when in fact is the complete opposite. Tiles missing on pool, carpet stained in lobby entrance, walls in the room ruined/dirty, swimming towels ripped &/or stained, terrace chairs ruined (see pictures) etc. Whilst it is described as “Shangri La Rasa” there are in fact two hotels within the establishment: La Rasa Garden & Wing - be aware guests are treated completely different. If you happen to have booked at the Garden, you are treated like a second class guess. Good luck in having a good night sleep! For some inexplicable reason, there are a couple of (kind of) musicians, singing until past midnight to an empty audience every night. During our stay we complained for the lack of rest and we were told it was an event and they could not do much about it. Completely lied to us, didn’t even apologise or try to mitigate the situation. To make things worse, one night at 1:23 am the telephone rang shortly after having managed to fall asleep, to be asked by reception “have you ordered some tea?”. We brought a complaint forward to the manag,ent explaining all the above and absolutely no attempt were made to apologies for the horrendous stay. DO NOT BOOK HERE!!!!
Svar fra SL Penang den 6. feb. 2024
Thank you for sharing your feedback. We are sorry to hear about your unpleasant stay and we have shared your review with our team for our continuous improvement. We do hope you will provide us with another opportunity to welcome you back in the near future.

10/10 – Utmerket

Howard Shing Liang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent as usual with a friendly enthusiastic team
Bodde her 3 netter i februar 2024
Svar fra SL Penang den 6. feb. 2024
Thank you for sharing your wonderful review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Utmerket

TOSHIAKI

Reiste med familie
Likte: Renhold og personale og service
快適な宿泊でした。
Bodde her 4 netter i januar 2024
Svar fra SL Penang den 31. jan. 2024
Thank you for sharing your wonderful review. We hope to welcome you back soon.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is nice only that I lost 2 bags of white pepper there and couldn’t find back
Bodde her 2 netter i januar 2024
Svar fra SL Penang den 31. jan. 2024
Thank you for sharing your feedback. We hope to have another opportunity to welcome you back soon.

10/10 – Utmerket

OI MAN PENNY

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
酒店有私人沙灘看日落，度假一流，早餐丰富，值得再來。
Bodde her 2 netter i januar 2024
Svar fra SL Penang den 31. jan. 2024
Thank you for sharing your wonderful stay with us. We look forward to welcoming you back soon.

10/10 – Utmerket

Howard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.
Bodde her 7 netter i januar 2024
Svar fra SL Penang den 1. feb. 2024
Thank you for sharing your wonderful stay experience. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 – Utmerket

Stephane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing service and beautiful grounds.
Bodde her 4 netter i januar 2024
Svar fra SL Penang den 29. jan. 2024
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 – Bra

TOSHIAKI

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
夜になるとお湯の温度が低くなり、シャワーが寒くて使えず、仕方ないので夕刻に利用した。今回で６回目の宿泊ですがこのようなトラブルは初めてです。
Bodde her 5 netter i januar 2024
Svar fra SL Penang den 29. jan. 2024
Thank you for your feedback. We apologise for the inconvenience you experienced. We hope to welcome you back for a better stay experience on your next visit.

10/10 – Utmerket

Anna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
素敵な時間をありがとうございました。
Bodde her 1 natt i januar 2024
Svar fra SL Penang den 29. jan. 2024
Thank you for sharing your wonderful feedback. We look forward to welcoming you back soon.

6/10 – Grei

Fiona

Bodde her 2 netter i januar 2024
Svar fra SL Penang den 29. jan. 2024
Thank you for sharing your rating. We hope to have another opportunity to welcome you for a better stay experience in the near future.

10/10 – Utmerket

Mohamed Ameen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024
Svar fra SL Penang den 19. jan. 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We look forward to welcome you back soon.

6/10 – Grei

Tan og Kuala Lumpur

Likte: Personale og service
Likte ikke: Renhold
Bodde her 2 netter i januar 2024
Svar fra SL Penang den 8. feb. 2024
Thank you for sharing your review. We hope you will provide us with another opportunity to delight you in the near future.

8/10 – Bra

Chris

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff was not very friendly, food was tolerable. Coffee was horrendous, but they did have Kopi in the mornings. The NYE BBQ was not worth the money... the cooks tried to serve raw squid as cooked. it was ridiculous
Bodde her 5 netter i desember 2023
Svar fra SL Penang den 16. jan. 2024
Thank you for sharing your feedback. We apologise for the inconvenience you experienced during dining. We hope you will provide us another opportunity to welcome you back in the near future.

8/10 – Bra

Andreas

Reiste med familie
Likte: Renhold og personale og service
Tolle Lage und schöne Anlage. Etwas zu alt. Preis-Leistungs-Verhältnis könnte besser sein.
Bodde her 5 netter i desember 2023
Svar fra SL Penang den 11. jan. 2024
Thank you for your review. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 – Utmerket

Mette

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk hotel
Virkelig godt resort. Det sødeste personale og lækker location til afslapning. Lidt dyrt på hotellet, men rigtig god mad lige udenfor døren.
Bodde her 5 netter i januar 2024
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your review. We are pleased to hear about your fantastic stay. We hope to welcome you back soon.

10/10 – Utmerket

Ann

Reiste med familie
Wonderful stay- will return.
A relaxing resort with good food, excellent facilities and attentive professional staff, especially in the Ferringhi Grill restaurant. We enjoyed the variety of foods available especially breakfast. The upkeep of the garden and pool areas is to be congratulated and the cleanliness of the accommodation is excellent.
Bodde her 5 netter i januar 2024
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your wonderful stay experience. We are pleased to hear about your amazing stay. Looking forward to delighting you again soon.

10/10 – Utmerket

Jane

Reiste med familie
Likte: Fasiliteter
Beautiful property and rooms. Wonderful staff. Unfortunately the beach isn’t great but the pool and gardens made up for this!
Bodde her 4 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for your review. We hope to welcome you back for another wonderful stay.

8/10 – Bra

SATOKO

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for your review. We hope to welcome you back soon.

10/10 – Utmerket

Rina

Bodde her 3 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 – Utmerket

Mervin Hoxsie Browning

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay at this beautiful property. Staff in all areas were exceptional, including front desk, room attendant, dining staff, and pool/security/grounds. We particularly enjoyed the hand-poured coffee cart, the daily afternoon tea, and the nightly cocktail hour in the lounge. Our room and balcony were beautiful and comfortable and our room attendant kept us supplied in water and treats.
Bodde her 4 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

4/10 – Dårlig

HyunSook

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your rating. Please do not hesitate to contact us for further assistance.

4/10 – Dårlig

Gaurav

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold og personale og service
lack of attention by the hotel
Lack of personal attention. the hotel is a fish market. expect to be one of the fishes.
Bodde her 3 netter i desember 2023
Svar fra SL Penang den 29. des. 2023
Thank you for your feedback. We apologise for the challenges you experienced at our resort. We will continuously improve to serve you better. Looking forward to welcoming you back soon.

10/10 – Utmerket

Bernd

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Hotel right at the Beach.
Bodde her 4 netter i desember 2023
Svar fra SL Penang den 29. des. 2023
Thank you for sharing your excellent review. We look forward to welcoming you back soon!

10/10 – Utmerket

Syikin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra SL Penang den 29. des. 2023
Thank you for sharing your review. We hope to welcome you back soon.

8/10 – Bra

Niklas

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra SL Penang den 21. des. 2023
Thank you for rating us. We are pleased to hear about your wonderful stay with us.

10/10 – Utmerket

Benjamin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A nice beach getaway.
Great stay! Perfect family beach getaway!
Bodde her 2 netter i desember 2023
Svar fra SL Penang den 21. des. 2023
Thank you for your feedback. We are pleased to hear about your wonderful stay with us.

10/10 – Utmerket

James

Bodde her 3 netter i desember 2023
Svar fra SL Penang den 21. des. 2023
Thank you for rating us. We are pleased to hear about your wonderful stay with us.

10/10 – Utmerket

Yang Jonathan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a great place for vacations.
Bodde her 5 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your review. We hope to welcome you back soon on your next vacation.

8/10 – Bra

Pauline

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super Stay but check your room description view!
Stayed here twice within a week. On both occasions check in was extremely slow. On the first stay 3-5/12 the reception staff all huddled together around the computer screen and it took awhile to check me in. Once in my ‘superior’ room I discovered my view was that of the parking lot and not at all as described on the hotels.com website. This was rectified but only after I had to return to reception and provide them with screenshots taken from my booking. This was wholly inconvenient and caused some stress on my arrival. Nevertheless it was sorted and I was happy with the ‘upgrade’ which was perfect for me on my own. The bellboy Haroun was particularly fabulous helping me settle into my ‘deluxe king room’ with patio and small garden which had easy access to the adult only Rasa pool, the Spice Cafe for brekky, the garden loungers beach side where I had a wonderfully relaxing foot reflexology massage looking out at the soothing waves in the shore. Pool staff also very courteous and helpful. All round after the checkin and room issue, I felt looked after and can say I felt safe as a woman on her own in this stay. The ‘ghurkha’ guards patrolling also contributed to the comfort and security of my stay. On the second stay 10-13/12 I had to ask the check in girl if she spoke English as didn’t seem to understand my booking. On both occasions the check in was far from VIP as advocated by hotels.com. However they had reserved my previous ‘upgraded’ room allocation and was happy.
Bodde her 3 netter i desember 2023
Svar fra SL Penang den 18. des. 2023
Thank you for sharing your feedback. We are pleased to hear about your overall pleasant stay an hope to welcome you back soon.

10/10 – Utmerket

Yibing

Bodde her 3 netter i desember 2023
Svar fra SL Penang den 18. des. 2023
Thank you for rating us. We look forward to delighting you again on your next vacation.

10/10 – Utmerket

Ai Noi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellence for the customer service and greenery & quite environment
Bodde her 3 netter i desember 2023
Svar fra SL Penang den 12. des. 2023
Thank you for sharing your review. We are pleased to hear that you had enjoyed your vacation. We hope to welcome you back soon.

8/10 – Bra

Ramesh

Bodde her 4 netter i desember 2023
Svar fra SL Penang den 10. jan. 2024
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 – Utmerket

Kar H

Likte: Renhold og personale og service
Great
Looks like outside needs a paint job. Other than that a wonderful stay
Bodde her 1 natt i desember 2023
Svar fra SL Penang den 12. des. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

6/10 – Grei

Pauline

Bodde her 2 netter i desember 2023
Svar fra s den 12. des. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 – Utmerket

Donald Lee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra SL Penang den 12. des. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 – Utmerket

Sahara

Bodde her 2 netter i desember 2023
Svar fra SL Penang den 12. des. 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 – Utmerket

WEN-HSING

Bodde her 1 natt i desember 2023
Svar fra SL Penang den 7. des. 2023
Thank you for sharing your rating. We hope to welcome you back soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2023
Svar fra SL Penang den 7. des. 2023
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 – Utmerket

Takahiro

Likte: Renhold og personale og service
Bodde her 2 netter i november 2023
Svar fra SL Penang den 29. des. 2023
Thank you for sharing your rating. We are pleased to hear about your wonderful stay. Hope to welcome you back soon.

10/10 – Utmerket

Uma

Bodde her 1 natt i november 2023
Svar fra SL Penang den 18. des. 2023
Thank you for rating us. We look forward to delighting you again on your next vacation.

8/10 – Bra

nofal

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra SL Penang den 20. nov. 2023
Thank you for sharing your rating. We look forward to welcoming you back soon.