As someone with a service dog, I have never had such a horrible experience at a hotel. I let the hotel know prior I had him with me, but was questioned by every single member of staff.
The security guard working at night was horrible. I was by myself out in the cold with my dog and trying to get in the building, he was smirking at me walking so slowly towards me to let me in because the doors weren’t working. When he finally let me in, he aggressively asked me what room I was staying in which made me feel so uncomfortable.
When my friends showed up he did the exact same thing, and accused me of sneaking them in despite paying for 5 guests.
Also the parking isn’t on site, it’s about 3 blocks away, and didn’t tell me I could go back and park after midnight. Had to park on the street. When I got up at 6:30 to pay for the park, the clerk at the desk came up to me and started questioning me AGAIN about my service animal. He made me again feel so uncomfortable and unwelcome. Pretty much all the staff I interacted with were rude.