Rangeringer basert på 216 bekreftede anmeldelser

4,1 av 5
90% anbefaler dette
4,0 Renhet på rommet
4,3 Service og personale
4,0 Romkomfort
3,8 Hotelltilstand
Verifiserte Expedia-anmeldelser
4 av 5
av en verifisert gjest

Bra, men svinedyrt

Innsendt 29.mar.2017 på Hotels
Sonargaon har veldig god service og gode fasiliteter, men man merker at hotellet begynner å bli gammelt. De tar også 10 ganger så mye som normalt for nesten alt. En frokost koster fire ganger så mye her som på mange andre hoteller, for eksempel. Bra treningsrom!
Kommentar fra Hotelladministrasjon
11.mai.2017
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you for sharing a balanced insight into our services which has given us reasons to rejoice and has also focused on our shortcomings. The accolades you have bestowed on our team are very well received. However, we understand that some of our Guest Rooms are dated but we now have addressed this issue and we are presently in the process of full Renovation in line with our distinguished Pan Pacific Brand Guidelines. We are excited to reveal our newly Refurbished Rooms introducing a refreshed look and feel that will create a heightened level of sophistication for you, our Guests. Once again, thank you for taking your time to share your important feedback as we strive to “Exceed Your Expectations”. We are looking forward to welcoming you back to our newly Refurbished Hotel in your next visit, hopefully very soon!
2 av 5
av en verifisert gjest

Innsendt 17.aug.2019
The hotel's condition, in general, was not what I expected. It is listed as 5 stars, but in rerality it is not, 3 stars would be it. The smell in the room was not pleasant, and in the hotel in general, maybe because of high humidity. There are much better hotels with the same price or even less.
Kommentar fra Hotelladministrasjon
18.aug.2019, av Pan Pacific Sonargaon Hotel, Hotelladministrasjon
Dear Esteemed Guest, Thank you for taking the time to provide us with comments and feedback from your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your valuable feedback, as it allows us to identify and improve on our current service delivery and standards. Please accept our sincere apologies for the issues you encountered during your recent stay. I was disappointed to learn of the shortfalls you experienced throughout your stay and the disappointments this caused to you. This is certainly not the level of service we strive for and rest assured your comments have been passed on to the relevant individuals and managers. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
1 av 5
av en verifisert gjest

Innsendt 23.jul.2019
Kommentar fra Hotelladministrasjon
18.aug.2019, av Pan Pacific Sonargaon Hotel, Hotelladministrasjon
Dear Esteemed Guest, Thank you for taking the time to provide us with comments and feedback from your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your valuable feedback, as it allows us to identify and improve on our current service delivery and standards. Please accept our sincere apologies for the issues you encountered during your recent stay. I was disappointed to learn of the shortfalls you experienced throughout your stay and the disappointments this caused to you. This is certainly not the level of service we strive for and rest assured your comments have been passed on to the relevant individuals and managers. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
5 av 5
av en verifisert gjest

Innsendt 04.jul.2019
Kommentar fra Hotelladministrasjon
11.jul.2019, av Pan Pacific Sobnargaon Hotel, Hotelladministrasjon
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write this great review about our iconic 5 Star Hotel. Over the years, we have had the pleasure of serving distinguished Guests such as you along with numerous VIPs, International Dignitaries and Presidents of various countries. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team
2 av 5
av en verifisert gjest

Innsendt 10.mai.2019 på Hotels
Kommentar fra Hotelladministrasjon
12.mai.2019, av Pan Pacific Sonargaon Hotel, Hotelladministrasjon
Dear Mr. Syed, Greetings from Pan Pacific Sonargaon Dhaka! While we wish you had a better experience, it is feedback like yours that we learn from, immediately correct and use to improve our service deliverable. We thank you for taking the time out of your busy day to share your feedback about our iconic 5 Star Hotel where we strive to “Exceed Your Expectations”. Pan Pacific Sonargaon Dhaka strives very hard to deliver a consistent, exceptional Guest experience. It's apparent in your case that we fell short and we deeply sympathize with your situation. Kindly note that, we are thoroughly reviewing your mentioned concerns regarding service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more cautious during these events and we promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
3 av 5
av en verifisert gjest

Innsendt 01.mai.2019
Kommentar fra Hotelladministrasjon
12.mai.2019, av Pan Pacific Sonargaon Hotel, Hotelladministrasjon
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write this great review about our iconic 5 Star Hotel. Over the years, we have had the pleasure of serving distinguished Guests such as you along with numerous VIPs, International Dignitaries and Presidents of various countries. The accolades you have bestowed on our team are very well received. As a team, we are delighted that you enjoyed our service. However, we are thoroughly reviewing your mentioned concerns regarding service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more cautious during these events. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team
5 av 5
av en verifisert gjest fra Philadelphia

Innsendt 20.apr.2019
Food is excellent. Staff are very friendly and professional. Highly recommended
Kommentar fra Hotelladministrasjon
25.apr.2019, av Nafees, Hotelladministrasjon
Dear Guest, We would like to thank you for taking your time and give us your valued feedback. We are pleased to know that we have been able to serve you in the proper manner. In the future, please share your feedback for us to continuously improve ourselves. Sincerely yours, Nafees
4 av 5
av en verifisert gjest

Innsendt 22.mar.2019
Unfriendly reception lady but cocergie was good.
Kommentar fra Hotelladministrasjon
15.apr.2019, av Pan Pacific Sonargaon Dhaka, Hotelladministrasjon
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! While we wish you had a better experience, it is feedback like yours that we learn from, immediately correct and use to improve our service deliverable. We thank you for taking the time out of your busy day to share your feedback about our iconic 5 Star Hotel where we strive to “Exceed Your Expectations”. Pan Pacific Sonargaon Dhaka strives very hard to deliver a consistent, exceptional Guest experience. It's apparent in your case that we fell short and we deeply sympathize with your situation. Kindly note that, we are thoroughly reviewing your mentioned concerns regarding service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more cautious during these events and we promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
4 av 5
av en verifisert gjest

Innsendt 17.mar.2019 på Hotels
Kommentar fra Hotelladministrasjon
22.mar.2019, av Pan Pacific Sonargaon Dhaka, Hotelladministrasjon
Dear Mr. Afruz, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write this great review about our iconic 5 Star Hotel. Over the years, we have had the pleasure of serving distinguished Guests such as you along with numerous VIPs, International Dignitaries and Presidents of various countries. As a team, we are delighted that you enjoyed our service. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team
4 av 5
av en verifisert gjest

Very comfortable stay, not enough local offerings

Innsendt 02.mar.2019 på Hotels
Very comfortable stay at the Pan Pacific, super helpful and courteous staff. The hotel could do better to offer more local foods and culture. Too much emphasis on western and imported foods and drinks, not enough on fresh local produce: Example Young Coconut in Bangladesh are so delicious, hotel will give you spring water from Italy but cannot serve a fresh local sound coconut water. So limited local fish offerings but pizza offerings cover 2 pages on the menu. And so on it goes ...
Kommentar fra Hotelladministrasjon
14.mar.2019, av Pan Pacific Sonargaon Dhaka, Hotelladministrasjon
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write this review about our iconic 5 Star Hotel. Over the years, we have had the pleasure of serving distinguished Guests such as you along with numerous VIPs, International Dignitaries and Presidents of various countries. The accolades you have bestowed on our team are very well received. As a team, we are delighted that you enjoyed our service. However, we are thoroughly reviewing your mentioned concerns regarding service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more cautious during these events. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team