Terrasse/patio

Anmeldelser av Sonesta ES Suites Detroit Warren

3 out of 5
Sonesta ES Suites Detroit Warren
30120 N Civic Center Drive, Warren, MI

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 220 av totalt 480 anmeldelser." "
Rangering på 8 − Bra. 128 av totalt 480 anmeldelser." "
Rangering på 6 − Grei. 52 av totalt 480 anmeldelser." "
Rangering på 4 − Dårlig. 38 av totalt 480 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 480 anmeldelser." "

8,0/10

Renhold

8,6/10

Personale og service

7,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Nakita

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Elainda den 28. mars 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 – Bra

Michael

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The stuff was great the location was good and the police department right next door was nice
Bodde her 3 netter i mars 2024
Svar fra Elainda den 27. mars 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

8/10 – Bra

Quentin

Bodde her 1 natt i februar 2024
Svar fra Elainda den 27. mars 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 – Grei

Annabel

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold
Room was dusty, found money on the couch. Blood on cover.
Bodde her 2 netter i februar 2024
Svar fra Elainda den 19. feb. 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future

10/10 – Utmerket

Qunnique

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Elainda den 17. jan. 2024
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Tamakio

Bodde her 2 netter i desember 2023
Svar fra Elainda den 17. jan. 2024
We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 – Bra

Chery

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Patrick at the front.desk more than welcomed us on Christmas Day. He was very helpful and very informative..Stacy at the breakfast bar the next morning was so kind to leave the food out a little longer because we almost missed the 9:00 cutoff. Would definitely stay there again
Bodde her 1 natt i desember 2023
Svar fra Elainda den 28. des. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

10/10 – Utmerket

Diamond

Bodde her 2 netter i desember 2023
Svar fra Laina den 7. feb. 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 – Grei

Shaun

Likte: Renhold, personale og service og romkomfort
The customer service is excellent. The suites are older.
Bodde her 5 netter i desember 2023
Svar fra Elainda den 20. des. 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 – Forferdelig

Abriya

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very out dated the pillows had rips in them the couch was stained
Bodde her 1 natt i desember 2023
Svar fra Elainda den 20. des. 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Tracey

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Katie Hicks - General Manager den 14. des. 2023
Thank you for the great review! We hope to see you again soon!

10/10 – Utmerket

Ondra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Easy to use
Bodde her 1 natt i desember 2023
Svar fra Katie Hicks - General Manager den 14. des. 2023
Thank you for the 10 out of 10! We hope to see you again soon!

10/10 – Utmerket

Saleena

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a very good hot breakfast
Bodde her 2 netter i november 2023
Svar fra Laina den 21. nov. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

6/10 – Grei

Todd og Winter Haven

Bodde her 2 netter i oktober 2023
Svar fra Laina den 16. nov. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

4/10 – Dårlig

Sharnekii

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Even though I have stayed in these hotels before this one was probably the most disappointed. The room was not very clean the towels were hard there was hair in my tub and it smells like cigarette smoke all throughout I was leery about getting in the shower because of the mold underneath the the products. The TVs did not work well only got a few channels and they were fuzzy not HD as stated. The staff was very nice even the maintenance man I came to help me in the middle of the night.
Bodde her 2 netter i november 2023
Svar fra Laina den 14. nov. 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, quite and friendly. Rooms were great actually had a balcony very nice ..
Bodde her 3 netter i november 2023
Svar fra Laina den 14. nov. 2023
We are so happy to hear you had a great stay with us. Thank you for your positive feedback.If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you again!

2/10 – Forferdelig

Jennica

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible Stay
They’re were bets in the entire room. Informed housekeeping and they were to send maintenance and they never arrived.
Bodde her 1 natt i november 2023
Svar fra Laina den 14. nov. 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 – Bra

Andrew

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Nice accommodations but room not clean
Bodde her 3 netter i oktober 2023
Svar fra Laina den 12. nov. 2023
Thank you for lodging with us, I do apologize for any inconvenience you may have experienced.

4/10 – Dårlig

Sajan

Reiste med familie
Filthy. That is the word.
Bodde her 1 natt i september 2023
Svar fra Laina den 17. okt. 2023
Thank you for your feedback. I apologize if the room did not meet your standards. We value your opinion and hope you decide to stay with us again.

2/10 – Forferdelig

Anthony

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room wasn't even available
Bodde her 1 natt i oktober 2023
Svar fra Laina den 12. nov. 2023
We are so sorry to hear your room wasn't ready upon arrival.If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Elainda McClainelainda.mcclain@sonesta.com

2/10 – Forferdelig

Matthew

Bodde her 3 netter i september 2023
Svar fra Laina den 12. nov. 2023
We are so happy you stayed with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Hope to seeing you again! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

4/10 – Dårlig

Linda

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The room was pretty tight for the three of us staying for two nights. Disappointed there was no housekeeping during the stay and if you wanted fresh towels, you had to bring the dirty ones to the front desk to exchange it. The hotel didn’t have the linens and pillow for the pull out sofa in the room and I had to call to have them bring it to the room. I should have looked at how many towels were in the room before I called but there was only two body towels. Good thing we packed our own towels. But just saying, if the room can have 4 guests, at least have enough towels. The room had a weird odor and the bed was not comfortable. Just so disappointed in this stay. We only used the room to come back and sleep since we were mostly out with family. The only thing good was probably the front desk lady, she was nice. But never again staying there. Overall, the room needed an update on the furniture and the room needed some deep cleaning.
Furniture was peeling and needs to be replaced.
The dust in the phone when I had to call the front desk. Gross.
Bodde her 2 netter i oktober 2023
Svar fra Laina den 17. okt. 2023
Thank You for your feedback. I would like to apologize for the conditions of your room upon arrival, and not having the accommodations needed in room prior to requesting. We hear your concerns and we will be renovating soon and would love for you to come back and stay with us.

2/10 – Forferdelig

Farid

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not to the standards of most Sonesta hotels
Bodde her 4 netter i oktober 2023
Svar fra Laina den 12. nov. 2023
We are so sorry to hear you had an unpleasant stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us.

10/10 – Utmerket

Pavel

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Definitely recommended.
Wonderfull suite, spacious, comfortable. Only drain in shower/tub did not work well and after shower it was draining whole night.
Bodde her 13 netter i september 2023
Svar fra Laina den 17. okt. 2023
Thank You for your feedback! I apologize for the slow drain, and hope that won't stop you from visiting us again.

8/10 – Bra

Virginia

Reiste med en gruppe
Likte: Personale og service og romkomfort
Bodde her 2 netter i september 2023
Svar fra Laina den 12. nov. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elainda McClainelainda.mcclain@sonesta.com

10/10 – Utmerket

Amina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Laina den 12. nov. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,

10/10 – Utmerket

Kandace

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Laina den 12. nov. 2023
Thank you for staying with us. We look forward to you returning soon.

4/10 – Dårlig

Ava

Forretningsreisende, Reiste med familie og små barn, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff was very nice but the room was dirty and old and did not look like the photos when booking. The couch was so gross we didn’t feel comfortable using the pull out. It smelled bad and was overall just grimy. We would not stay there again.
Bodde her 1 natt i september 2023
Svar fra Laina den 14. nov. 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Detroit Warren. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Detroit Warren. We are expecting a renovation of the hotel in late 2024 and we hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

KASHUN E

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very quiet safe facility. Very helpful and friendly staff
Bodde her 4 netter i september 2023
Svar fra Laina den 12. nov. 2023
Thank You for lodging with us! We hope to see you again soon.

8/10 – Bra

Safaa

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i september 2023
Svar fra Katie Hicks - General Manager den 13. sep. 2023
Thank you for the great review! We hope to see you again soon!

10/10 – Utmerket

Felicia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Katie Hicks - General Manager den 11. sep. 2023
Thank you for the great rating! We hope to see you again soon!

10/10 – Utmerket

Tamasha

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Katie Hicks - General Manager den 11. sep. 2023
Thank you for the perfect review! We hope to have you as our guest again soon!

8/10 – Bra

Raven

Bodde her 1 natt i september 2023
Svar fra Katie Hicks - General Manager den 11. sep. 2023
Thank you for the review! We hope to see you again!

10/10 – Utmerket

Roberta Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful suite just as advertised with the best little kitchen I’ve seen in a motel. Even a tiny dishwasher! Very comfortable furnishings. Odd to have two facilities within one mile of each other in the same town. I went to the wrong one twice, but I guess that’s on me
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for your wonderful remarks, which we will share with our team. We are thrilled to hear that you enjoyed your stay, and yes there are 2 Sonesta's in Warren - we hope to have you back at the Sonesta ES Suites soon!

8/10 – Bra

Francisco

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleased
We were pretty pleased overall.
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for staying with us! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 – Forferdelig

CJ

Likte ikke: Renhold
Bodde her 3 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
We are so sorry to hear that you were not pleased with your stay. We would love to learn more on how we can improve. Please feel to reach out to the hotel to let us know what we could have done better. We hope to see you again.

2/10 – Forferdelig

Tinyaona

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
We are sorry to learn that you did not have a great experience. If you have any additional details you would like to share about your stay, please feel free to contact the hotel anytime. Thank you and we hope to see you again!

8/10 – Bra

Merrika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel for the price. Kitchen was a plus and I love how the bedroom is sectioned off from the living room
Bodde her 1 natt i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for taking the time to review your experience. We are so happy to hear that you enjoyed your stay and the layout of the rooms. We hope to see you again soon!

10/10 – Utmerket

Carmen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the great review! We hope to have you back soon!

6/10 – Grei

Debra

Reiste med familie
Likte: Romkomfort
Likte ikke: Renhold
The suites looks awesome on the outside my room had a chair that looked as if someone pee in it and it left a ring looked dirty smelled dirty needs to be replaced everything else was good!!
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for taking the time to write a review. We are glad to hear that you had a good stay, but we are so sorry to hear that there was a chair outside of your room that should not have been there. We will be sure to share your comments with the team to ensure that does not happen again in the future. We sure do hope to see you again!

8/10 – Bra

julie

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the review! We hope to have you as our guest again!

2/10 – Forferdelig

Tyeisha

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
We are so sorry to hear that your stay did not meet your expectations. If you would like to share any additional details about your stay, please feel free to reach out to the hotel directly. We hope to see you again in the future.

2/10 – Forferdelig

Karen

Likte ikke: Overnattingsstedets bygg og tilstand
Card was over charged, finally got an apology after the 3rd charge. Which room was fully paid upon check-in. Wasn't provided all pots included in room. Couch had stains sheets had stains, room was full of spider webs .
Bodde her 4 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for taking the time to review your experience at our hotel. We are so sorry to hear of the billing issues and the cleanliness of the room. We will be sharing your comments with the entire team so that we do not have these issues arise in the future. We do hope to see you again.

10/10 – Utmerket

Charlanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay. I just wish check out was later.
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the great review! Next time you are here, you should inquire about our late checkout options. We hope to see you again soon!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the 10 out of 10! We hope to see you again soon!

10/10 – Utmerket

DaVondra og Lansing

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, it was our second time stay here. Its always clean, neat and kind employees.
Bodde her 1 natt i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for your kind review! We truly appreciate your kind words about our team and your room. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 – Utmerket

Che'mar

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was my first time staying in a Sonesta ES. The property was clean, staff was friendly, room was comfortable and the property is in a convenient location. I would stay there again and recommend this location to others.
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the 10 out of 10! We are happy to hear that you enjoyed your stay. We hope to see you back again soon!

10/10 – Utmerket

Kenneth

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was beautiful and had a full kitchen
Bodde her 4 netter i august 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
Thank you for the great review! We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 – Forferdelig

Kimberly

Bodde her 2 netter i juli 2023
Svar fra Katie Hicks - General Manager den 1. sep. 2023
We are sorry to hear that you did not have a great experience. If there are any additional details that you would like discuss, please reach out anytime. We hope to see you again soon!