Dear Amanda, Thank you for your glowing review of Extended Stay America! We're thrilled to hear that Ted and Rosa provided exceptional service, making you feel at home during your extended stay. Ensuring your comfort and safety is our priority, and we're delighted you appreciate our efforts. We hope we will be the first hotel you think of whenever your travels bring you to the area!Sincerely,Hotel Management

Dear Amanda, We are thrilled you found Extended Stay America conveniently located near the light rail station! Providing clean rooms and excellent service is our priority. We are delighted our front desk team could make your stay enjoyable and accommodating. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another pleasant experience.Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing your experience with us. While we are pleased that our staff member provided friendly service, we sincerely apologize for the challenges you encountered with the check-in delay and the condition of the fold-out couch mattresses. This does not align with the high standard of service we aim to provide our valued guests. Your feedback is invaluable, and we will address these issues with appropriate individuals to prevent recurrence. Corrective measures will be undertaken for future seamless stays. Your understanding is appreciated, and we hope to exceed your expectations in the future.Sincerely,Hotel Management

Dear Zau, Thank you for being our guest at Extended Stay America and for your positive feedback regarding our hospitality. Our staff takes great pride in going above and beyond to welcome and assist all our guests, and it's gratifying to hear that their efforts are appreciated. Team members like Ted are a perfect example of the passionate and dedicated spirit of service that we value. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Sajid, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Rafael Dulijha, We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the issues you encountered, and we appreciate your understanding as we work to address and improve these aspects of our service and facilities. Our team values your feedback, and we will take steps to ensure a more enjoyable and comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Dustin, Thank you for the excellent review of your recent stay at Extended Stay America. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Robert, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Thomas, Thank you for staying with us. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We sincerely apologize for not meeting this promise during your stay. We have also noted your feedback regarding breakfast. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please reach out to us at the hotel if you have any further queries. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Linda, Thank you for staying with us. We are glad you had a pleasant stay overall. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We have also noted your comments regarding the breakfast. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Jamian, Thank you for choosing our hotel for your stay. We were disheartened to see your review and sincerely apologize for not living up to your expectations or our high service standards. Although our pest control provider services our property routinely, we have taken the necessary steps to ensure such matters do not impact future guests. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.Sincerely,Hotel Management

Dear Kellen, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Logan, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance issues in your suite. We will address this with our team and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear John, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our location was perfect for your needs. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Damaris, Thank you for staying with us and sharing your experience. We are sorry for your disappointment with the unpleasant smell, the breakfast, and the service you received from our staff. Please accept our apologies for any frustration and inconvenience this may have caused. We aim to provide the best service, clean accommodation, and excellent customer service so our guests love coming back. We take your feedback seriously and will address it with our team to prevent this from happening again. We appreciate your input and understanding, and we hope you will reconsider staying with us for a better experience. Sincerely,Hotel Management

Dear Caroline, Thank you for your recent stay and your feedback. We are passionate about maintaining clean suites and property; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Katrina, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear David, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your concerns are discussed with our housekeeping team to recheck the mentioned area and take action. Also, we understand your disappointment with the breakfast setup and its choices, and the remarks are shared with the concerned individuals. On the other side, it is significant that you were pleased with our staff and found the room spacious. Please allow us to host your next stay and regain your trust and hope you will give us that opportunity.Sincerely,Hotel Management

Dear Jose, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management

Dear Steven, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Rachael, Thank you for taking the time to review your stay with us. We regret that the room you booked was unavailable and for not providing the exceptional stay you deserve. While we do our best to accommodate requests, availability depends on occupancy. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management