Dear Mark Sabatos, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Marcos de, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

Dear Miguel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Charles, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is crucial, and we regret any lapses in meeting your expectations. Rest assured, we will address the issues you've highlighted to enhance our services. Regarding the amenities, we deeply regret the oversight and will work to ensure the consistent availability of essentials. We appreciate your understanding and patience as we strive to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Susan, We are delighted that your first experience at Extended Stay America was comfortable and enjoyable! Thank you for highlighting our friendly and helpful staff and our convenient location. Providing a safe and welcoming environment for our guests is our priority, and we're thrilled you felt at ease during your stay. We appreciate your kind words and look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Amber, Please accept our apologies for your disappointment during your stay. We sincerely apologize for any discomfort you may have experienced with the individuals outside our hotel. We want to assure you that our guests' safety and well-being are paramount to us. Please know that our front desk is always available to help make your stay as comfortable as possible. To this end, we have a security presence on our premises. Rest assured, we are taking all necessary measures to ensure such incidents do not happen again. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Willy, Thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. Therefore, we apologize for falling short of meeting your expectations. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Wolf Reiner, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Extended Stay America. We are glad that our location worked well for you. Moreover, your praise for our check-in and check-out service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.Sincerely,Hotel Management

Dear Kofi, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Erik, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Jeremy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Jose, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

Dear Amber, Thank you for sharing your experience at Extended Stay America. We're pleased to hear that you find our hotel consistent, with a safe location and helpful staff. We look forward to continuing to provide you with a great stay on your future visits.Sincerely,Hotel Management

Dear Mikestris, We appreciate your loyalty to our brand. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Sarah, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Jody, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We are delighted you had a positive experience with our check-in service. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments have been shared with our associates as a significant way of understanding how we can continue to deliver exceptional experiences. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us!Sincerely,Hotel Management

Dear Michael, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Jonathan, Thank you for choosing our hotel for your visit and for sharing your review. We take pride in offering outstanding service to all our guests, and we are glad to know our day staff exceeded your expectations. However, we apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay.Sincerely,Hotel Management

Dear Steven, We're sorry to hear about the challenges you faced during your stay. It's unfortunate that you encountered issues with the shower, and we understand your frustration when trying to address this. Our team aims to assist promptly, and we're genuinely sorry for any inconvenience you experienced. We appreciate your understanding and willingness to resolve the matter. If your plans ever bring you back our way, we hope you'll consider giving us another chance to provide you with a more positive experience. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Melissa, We're sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and it's clear we fell short during your visit. We will address these concerns with our team to address them promptly. Your feedback is essential for our ongoing improvement, and we'll strive to ensure that these matters are better handled in the future. Should your travels bring you back to this area, we'd appreciate another chance to provide a more pleasant experience. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Mireya, Thank you for sharing a review of your stay. We're sorry to hear about the issues you encountered during your stay. Our team aims to provide a comfortable experience, and your feedback is valuable for improvement. Rest assured, we take these concerns seriously and will address them to ensure a better experience for future guests. Thank you for your feedback, and we hope you'll consider staying with us again.Sincerely,Hotel Management

Dear Sarah, Thank you for choosing us. Please accept our apologies for the inconvenience caused by the reservation of your pre-booked room. Further, please allow us to check with the team to know what went wrong and ensure they handle such situations better as we advance. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Karen, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Trina, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Michael, We appreciate you being our guest and providing your valuable feedback. We apologize for the unpleasant odor you encountered during your stay. Cleanliness and comfort are our top priorities, and we take your feedback seriously. We'll investigate this issue to ensure it doesn't impact future guests. Please know that this is not reflective of our usual standards, and we appreciate your patience in bringing it to our attention. We're committed to providing a better experience for our guests, and we hope you'll consider giving us another chance to exceed your expectations next time you revisit our area.Sincerely,Hotel Management

Dear Jonathan, We appreciate your feedback regarding the internet charges. Some hotels offer premium internet services for an additional fee to meet guests' preferences. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for consideration. If you have any further comments or suggestions, please feel free to share them. Your input helps us improve our services and provide a better experience for our guests.Sincerely,Hotel Management

Dear James, We apologize for the inconvenience you experienced during check-in. Your time is valuable, and we understand the importance of a smooth arrival process. We appreciate your feedback, as it helps us make improvements to enhance guest experiences. If you choose to stay with us again, we will strive to provide a quicker and more efficient check-in process. Thank you for choosing us, and we hope your overall stay was comfortable and enjoyable.Sincerely,Hotel Management