Innvendig detalj

Anmeldelser av Crewe Hall Hotel & Spa

4 out of 5
Crewe Hall Hotel & Spa
Weston Road, Crewe, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 349 av totalt 762 anmeldelser." "
Rangering på 8 − Bra. 235 av totalt 762 anmeldelser." "
Rangering på 6 − Grei. 104 av totalt 762 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 762 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 762 anmeldelser." "

8,8/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotel i fine omgivelser.
Flott hotell. Nydelig byggning i fine omgivelser. God service. Bra reinhold. Fin kombinasjon mellom gammelt og nytt.

10/10 – Utmerket

Norsk par og Rælingen,Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
En fantastisk overaskelse!
Hotellet var utrolig vakkert og servicen var upåklagelig.

6/10 – Grei

Peter

Forretningsreisende
Very slow check in Initial room had no working heating Took ages to come and check Then couldn’t fix, so they eventually upgraded me.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Hope

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfection. Thank you for the fabulous visit.
Bodde her 1 natt i mars 2024
Svar fra Frankie den 25. mars 2024
Hi Hope, thank you for your 5* review. We are so pleased to hear your positive feedback and hope to welcome you back to Crewe Hall soon.

10/10 – Utmerket

Merryn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an absolutely amazing property. Travelling with our adult children, we had 3 ‘4 poster’ rooms in the old part of the hotel - each uniquely decorated with great charm. Very comfortable and quiet, can highly recommended.
Bodde her 1 natt i mars 2024
Svar fra Frankie den 15. mars 2024
Dear Merryn,Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay and that you would recommend us! We hope you will visit us again soon.Best wishes

10/10 – Utmerket

rebecca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great welcoming staff. Quiet for a weekend. Staff at the Brasserie and Spa really friendly and helpful. Some areas of the hotel a bit tired but overall lovely.
Bodde her 1 natt i mars 2024
Svar fra Frankie den 5. mars 2024
Hi Rebecca, thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed your stay and our staff looked after you well. Best wishes,

8/10 – Bra

Nikki

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is excellent, very historical. Had feature room which was lovely and had great facilities (inc wine and beer in room). Food wasn’t great, we explained to staff who were very apologetic. Roads leading to hotel are full of pot holes and in desperate need of resurfacing. Staff were very friendly and helpful
Bodde her 1 natt i januar 2024
Svar fra Francesca den 4. feb. 2024
Dear Nikki,Thank you for your review. We are very pleased to hear you enjoyed your Feature room in our Old Hall and that our staff were friendly throughout your stay.We are sorry to hear your experience in our restaurant wasn't the best, we hope it won't put you off returning in the future.

8/10 – Bra

christopher

Reiste med partner
Likte ikke: Fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Francesca den 4. feb. 2024
Dear Christopher,Thank you for taking the time to leave us a review. We hope to be able to welcome you back to Crewe Hall in the future!

6/10 – Grei

Liam

Likte: Renhold og overnattingsstedets bygg og tilstand
Restaurant service fantastic or slow, no happy medium, menu expensive for what you get
Bodde her 4 netter i desember 2023
Svar fra Crewe Hall Hotel & Spa den 18. des. 2023
Thank you Liam

10/10 – Utmerket

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quick & efficient check in. Friendly and professional. Really impressed- festive and fancy!
Bodde her 1 natt i desember 2023
Svar fra Crewe Hall Hotel & Spa den 6. des. 2023
Merry Christmas Paul thank you for your kind words

4/10 – Dårlig

John

Bodde her 1 natt i desember 2023
Svar fra Crewe Hall Hotel & Spa den 6. des. 2023
Please accept our apologies John that things did not go so well for you. Really hope you spoke with a member of the management team?

2/10 – Forferdelig

Jack

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Crewe Hall Hotel & Spa den 6. des. 2023
Please accept our sincerest apologies Jack that things did not go well with your stay.

10/10 – Utmerket

Marie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A lovely Cheshire property in the country. A great place to relax or visit the local villages.
Bodde her 4 netter i november 2023
Svar fra Crewe Hall Hotel & Spa den 28. nov. 2023
Thank you Marie

8/10 – Bra

Bobby

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Crewe Hall Hotel & Spa den 20. nov. 2023
Thank you Bobby for leaving a rating.

2/10 – Forferdelig

Abdullahi

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Proper is ok
Bodde her 1 natt i november 2023
Svar fra Crewe Hall Hotel & Spa den 20. nov. 2023
Sorry to receive this

6/10 – Grei

Gillian

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Very average and no worth the usual rate
Overall there was a lack of attention to detail. There was a blue line from the top to the bottom of the television and the towel in the bathroom had a very large rip on it. There was no water provided which was surprising for this standard of hotel.
Bodde her 1 natt i november 2023
Svar fra Crewe Hall Hotel & Spa den 8. nov. 2023
Dear GillianThank you for your feedback. We are sorry to note your comments.The issues you encountered I do hope that you had the opportunity to speak with a member of the Management team prior to departure.Kindest regardsJess

2/10 – Forferdelig

Danielle

Bodde her 1 natt i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 17. nov. 2023
Sorry to receive this rating Danielle. I hope you had the opportunity to bring any issues to our attention.

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Bit disappointing
Bodde her 3 netter i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 17. nov. 2023
Sorry to read that you found your stay disappointing.5

2/10 – Forferdelig

Briege

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Terrible experience. Avoid.
Awful experience. Restaurant service a appalling, none of the staff have any interest. Food is average at best. Complaints were acknowledged and ignored.
Bodde her 1 natt i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 17. nov. 2023
Dear BriegeSorry to receive this feedback following your visit. Having spoken with the team I am informed that they tried their best to resolve the issues you encountered and these were not ignored. Please accept our sincerest apologies that this left you disappointed.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you for your rating following your visit.

6/10 – Grei

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
The hotel itself is very lovely but the windows looked like they haven't been cleaned for a little while. The restaurants food is also lovely but a somewhat limited menu abut the wait for our mains was a little too long but the head waitress offered us the bottle of wine for free as a good will gesture.
Bodde her 2 netter i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you for your review.Please accept our apologies that we failed to meet your expectations.It is good to read that you mention an apology was made due to your wait.Kindest regardsJess

6/10 – Grei

Paul

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you for leaving a rating. Do hope you had the opportunity to discuss any issues prior to departure

8/10 – Bra

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice stay, nice place - nicer staff
We were only staying for one night to see a show in Crewe so didn't spend a lot of time at the hotel. The room was nice, bed very comfortable. There wasn't a lot of room for other furniture so hard to be critical about that. Nice bathroom, good toiletries. When we came back from the show we had a drink in the Terrace Bar, which was fine. Service was excellent and the drink selection was good although the wine choice, by the glass, was a little limited. The only meal we had was breakfast. The staff were brilliant despite being under a lot of pressure from the large number of guests needing attention. All smiles and very helpful. The food was standard hotel fare and everything was available, sometimes with a short wait but as stated the staff were clearly short-handed but coping admirably.
Bodde her 1 natt i oktober 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Hope you enjoyed the show John that you went to watch?Thank you for your feedback following your stay.

8/10 – Bra

Matthew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you Matthew for leaving a rating

6/10 – Grei

Kellie

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice play, room clean but would like water in the room at the very least
Bodde her 1 natt i september 2023

8/10 – Bra

Andrew

Likte: Overnattingsstedets bygg og tilstand
Nice clean and large room. Breakfast was busy but good. Understaffed with junior staff that can get flustered or just not super observant (brink out cups, bring the bill etc).
Bodde her 2 netter i september 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you for your review and comments Andrew. We will share this with the team.

10/10 – Utmerket

Barbara

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Crewe Hall
Perfect
Bodde her 3 netter i september 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Thank you for your rating following your visit.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic
It was amazing, and absolutely spotless. We will definitely be going again.
Bodde her 1 natt i september 2023

8/10 – Bra

Christine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A well earned reputation for excellence.
A little bit of constructive feedback. Disappointed with the breakfast organisation e.g slow to refill items and respond to requests to do so. Also ran out of some basic items. It would also be nice if all diners at a table could be left to finish a course together rather than several visits to clear plates before everyone had finished (pet peeve). Please ensure there are enough supplies provided to cover the number of guests in the room eg shower gel/towels.
Bodde her 2 netter i august 2023
Svar fra Crewe Hall Hotel & Spa den 5. nov. 2023
Dear ChristineThank you for your very constructive and well balanced feedback following your visit.This is certainly supportive to helping us excellent guest experience.Kindest regardsJess

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
Sold on the grandeur but the reality is average
Very palatial and impressive, long driveway, vast grounds, reception is main entrance to old building. Unless you're booked into an expensive suite you're then sent down through this lengthy route with all your bags to get to a room which is in the newer hidden 'wing' built out of sight to the left and behind the old building. Rooms are spacious, quite plush, bed is getting a bit tired and squeaky, decor is dated and paper is beginning to peel. Very low water pressure in gravity fed generic shower over bath, bath plug is captive flip-over style chome disc so you constantly plug the bath whilst having a shower by standing on it. Lighting is all warm temp and low wattage so you'll need your phone torch for any decent light to read by. Fridge in room is a welcome positive, not plugged in when you arrive so remember to do this first. TV has all generic freeview channels, signal is decent with no blocking, remote is typical LG hospitality option with million and one pointless buttons all in the wrong place. The brasserie is absolutely riddled with flies everywhere and the staff don't seem to be bothered when mentioning the issue. Food itself is typically pretentious and expensive. Breakfast buffet isn't magic either, hot buffet is luke warm but will keep you alive but the presence of flies on everything does nothing for the appetite.
Bodde her 2 netter i august 2023
Svar fra Crewe Hall Hotel & Spa den 27. aug. 2023
Thank you for taking the time to leave a review.We are sorry regarding the issue with flies. Unfortunately as we are in the countryside when the Farmer's are muck spreading this is something that is difficult to alleviate.

10/10 – Utmerket

Darren

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hotel
Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 23. aug. 2023
thank you so much

10/10 – Utmerket

Paul og Wesham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The old hall section is amazing and the staff really friendly! Will go again for sure.
Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 23. aug. 2023
Look forward to welcoming you back!

6/10 – Grei

Andrew

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 21. aug. 2023
Thank you for leaving a rating.

6/10 – Grei

Andrew

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 16. aug. 2023
Thank you Andrew.

10/10 – Utmerket

Helen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very Happy
Lovely overnight stay. Used the leisure facilities and they were nice and clean. Breakfast was a little chaotic, not refilling the cereals etc meant everyone was asking for something and the staff were backwards and forwards. Food was good though. Room was in the annex which was fine for us. Spacious and clean room.
Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 16. aug. 2023
Thank you for taking the time to leave a review Helen.

10/10 – Utmerket

Francis

Bodde her 1 natt i august 2023

6/10 – Grei

tamara

Bodde her 1 natt i august 2023
Svar fra Crewe Hall Hotel & Spa den 16. aug. 2023
Thank you for leaving a rating.

10/10 – Utmerket

Karen og Worthing

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and lovely setting
Bodde her 2 netter i august 2023
Svar fra Crewe Hall Hotel & Spa den 8. aug. 2023
Thank you Karen for taking the time to leave a review.

10/10 – Utmerket

Ciara

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were fortunate to book crews hotel and spa after our original accomodation was a massive let down. We had a great stay here it was clean and unique and we were very pleased
Bodde her 5 netter i juli 2023
Svar fra Crewe Hall Hotel & Spa den 1. aug. 2023
Sorry to learn that your original accommodation was a let down. However delighted you chose to visit ourselves and that you were happy.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful ho
Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 1. aug. 2023
Thank you for leaving a rating Paul.

10/10 – Utmerket

Matthew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023
Svar fra Crewe Hall Hotel & Spa den 26. juli 2023
Thank you Matthew

10/10 – Utmerket

PD

Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 26. juli 2023
Thank you PD

10/10 – Utmerket

KE

Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 18. juli 2023
Thank you for leaving a rating

10/10 – Utmerket

Nick

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Extremely friendly and professional staff. Great food. Comfortable room.
Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 17. juli 2023
Thank you Nick for your kind comments.

6/10 – Grei

Simon

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Service didn't match the grand building for me
Checked in and went to room - corridor full of plates/glasses outside rooms awaiting collection. Even outside my room (4118) which doesn't make it feel at all like there is any effort ready for arrival. Shower drain blocked, flooded bathroom. Informed front desk who sent workmen but no offer of alternative room to get ready or any apology at all. Lovely big building - but dissapointing service overall
Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 17. juli 2023
Thank you Simon,We are sorry to read your comments following your visit.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stunning place!
Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 4. juli 2023
Thank you so much

10/10 – Utmerket

Zinta

Bodde her 1 natt i juli 2023
Svar fra Crewe Hall Hotel & Spa den 4. juli 2023
Thank you Zinta

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2023
Svar fra Crewe Hall Hotel & Spa den 3. juli 2023
Thank you for leaving a rating following your visit

8/10 – Bra

Joachim

Likte: Personale og service
Bodde her 3 netter i juni 2023
Svar fra Crewe Hall Hotel & Spa den 2. juli 2023
Thank you for leaving a review

2/10 – Forferdelig

Robert

Bodde her 1 natt i juni 2023
Svar fra Crewe Hall Hotel & Spa den 27. juni 2023
Sorry to see Robert, that things didn't go as planned during your stay.