Eksteriør

Anmeldelser av Village Haven Inn

2.5 out of 5
Village Haven Inn
9370 Main St, Clarence, NY

Anmeldelser

5,8
Rangering på 10 − Utmerket. 13 av totalt 85 anmeldelser." "
Rangering på 8 − Bra. 17 av totalt 85 anmeldelser." "
Rangering på 6 − Grei. 21 av totalt 85 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 85 anmeldelser." "
Rangering på 2 − Forferdelig. 18 av totalt 85 anmeldelser." "

5,8/10

Renhold

6,8/10

Personale og service

4,2/10

Fasiliteter

5,6/10

Overnattingsstedets bygg og tilstand

5,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Claribel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2022

2/10 – Forferdelig

Lucas

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bad conditions
The condition of the room and the place where not the same as the picture. The hotel hasn’t maintenance
Bodde her 1 natt i september 2022
Svar fra Sophia CSR den 12. sep. 2022
Dear Guest,Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Dårlig

joonwoo

Bodde her 1 natt i september 2022

10/10 – Utmerket

Kaleisha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
We had a great time. Nice and quiet. Room was beautiful. Everything was great
Bodde her 2 netter i august 2022
Svar fra Sophia CSR den 23. aug. 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 – Forferdelig

David

Bodde her 2 netter i august 2022

4/10 – Dårlig

Rebecca

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good from afar, but far from good
Owner was friendly and helpful, however the units clearly haven’t been maintained. The decor is very outdated. The bedding and towels were clean everything else was not. Our first room had a broken window, broken AC unit and a very smelly fridge. We were given a better room but it still wasn’t great. Our room smelled like cigarette smoke, it was a no smoking room. We would have left and stayed somewhere else but there were no vacancies anywhere!
Bodde her 2 netter i august 2022

6/10 – Grei

William

Reiste med familie
Likte: Romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
bad
Spider webs in bathroom. Bathroom sink cabinet had an old rotten towel in it and the cabinet was dirty beyond belief.
Bodde her 1 natt i august 2022
Svar fra Sophia CSR den 9. aug. 2022
Dear Guest, We are very sorry to hear about the inconvenience caused by this cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 – Dårlig

Sameh

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2022

2/10 – Forferdelig

Mohanad

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I
Bodde her 1 natt i august 2022
Svar fra Sophia CSR den 8. aug. 2022
Dear Guest, We are sad to see this rating. We never want our guests to go back like this without hosting them. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
First Time Stay
The hotel was not what it appeared as in photos and was run down and did not smell nice. The coffee pot had a coffee pod in it from previous guests and pool was empty/closed. It was quiet though, and we were not bothered during our stay. I feel from a hospitality standpoint that there was much to be desired. We weren’t checked on or asked if we needed anything, and at check in there wasn’t much conversation or cordiality.
Bodde her 3 netter i juli 2022
Svar fra Sophia CSR den 29. juli 2022
Dear Guest, Thank you for sharing your review. We apologise for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better for the rest of your stay and in the future.

4/10 – Dårlig

Jacob

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bad place to stay
It was a bad place to stay, the bathroom was so small your knees hit the wall when you sat on the toilet. The heater had rest all over it, the tile on the hot tube was cracked all over the room was way out dated, looked like it was the 70s. It was not worth 130 for one night, and there is no breakfast.
Bodde her 1 natt i juli 2022
Svar fra Sophia CSR den 27. juli 2022
Dear Guest, Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 – Dårlig

Jill

Likte: Renhold og romkomfort
Worked or a place to lay your head for a night but no hair dryer, little help with directions to local activity and tv didn't work. No vending machines for late night snacks. No one at counter after a certain hour. Clean enough and quiet enough.
Bodde her 1 natt i juli 2022
Svar fra Sophia CSR den 26. juli 2022
Dear Guest, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Grei

Janice

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bed was fine. Many other things in room were in need of repair or upgrade. Carpet was old and dirty.
Bodde her 1 natt i juli 2022
Svar fra Sophia CSR den 18. juli 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our comfortable bedding. However, we apologise for the inconvenience faced regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Utmerket

Danielle

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Sophia CSR den 18. juli 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 – Utmerket

Life's

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The best stay ever ❤️😘
Bodde her 4 netter i juni 2022
Svar fra Sophia CSR den 8. juli 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 – Dårlig

Zachary

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Great cheap option outside of Darien lake however it’s very outta date and dirty
Bodde her 1 natt i juni 2022
Svar fra Sophia CSR den 6. juli 2022
Dear Guest, Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our relevant team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 – Utmerket

Wendy

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very friendly and helpful
Bodde her 4 netter i juni 2022
Svar fra Sophia CSR den 30. juni 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 – Forferdelig

Eddie og Searcy

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
SMELLY AND DIRTY
Bodde her 1 natt i juni 2022
Svar fra Sophia CSR den 20. juni 2022
Dear Eddie, Thank you for sharing your feedback. However, we apologize for the inconvenience faced regarding the cleanliness issue and the unpleasant smell. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 – Dårlig

Pamela

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unkempt, cigarette holes in bedspread and blanket, possible mold on bathroom ceiling, no cups in room, needed painting
Bodde her 1 natt i juni 2022
Svar fra Sophia CSR den 17. juni 2022
Dear Pamela, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 – Dårlig

Amos

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og fasiliteter
The sound of a rodent chew on plastic in the middle of the night, and the smoke alarm going of at 7 am is how I woke for 2 days.
Bodde her 2 netter i juni 2022
Svar fra Sophia CSR den 15. juni 2022
Dear Guest, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. Please accept our apology for the issues you encountered regarding the unpleasant sound. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 – Forferdelig

Carmen

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was the most dated and dirty hotel I have ever seen. You should be ashamed to offer this as an option.
Bodde her 3 netter i juni 2022
Svar fra Sophia CSR den 14. juni 2022
Dear Guest, Thank you for your feedback! We regret your stay didn't go as expected. Your concerns have been noted and forwarded to our housekeeping team for improvement. We hope to serve you better in the future.

2/10 – Forferdelig

fulgencio

Bodde her 1 natt i mai 2022

2/10 – Forferdelig

Sainath

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2022

4/10 – Dårlig

Amber

Likte ikke: Renhold og fasiliteter
The property is very outdated. I only recommend staying here if you are on a strict budget or a very short trip. There was no breakfast (even though it was advertised), the room smelled like smoke and there are things that need to be worked on or replaced.
Bodde her 3 netter i mai 2022
Svar fra Sophia CSR den 14. juni 2022
Dear Guest, Thank you for your review. and your opinions with regard to modernization. We apologise for the inconvenience faced by you regarding the smoke in the room. We will share your feedback with the concerned team. Our team is looking forward to hosting you again soon!

4/10 – Dårlig

Edward

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Please, no
I'm trying to think of something that went right. Hmm, I slept well, but probably because at my age a six-hour drive is exhausting. The place looked like it had once been pretty. [Hotels.com, is there a way to reming me not to book here again?]
Bodde her 1 natt i mai 2022
Svar fra Sophia CSR den 14. juni 2022
Dear Guest, We regret your stay with us was not up to your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 – Grei

Nasir

Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This a quite old property , amenities were terrible , Iron box was rusted and sticky , chairs were very old and dirty , staff was good and the uncle trying his best ,
Bodde her 2 netter i mai 2022
Svar fra Sophia CSR den 17. mai 2022
Dear Guest, Thank you for sharing your valuable feedback! We are thankful that you have honoured our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Utmerket

Jay

Bodde her 2 netter i mai 2022
Svar fra Sophia CSR den 9. mai 2022
Dear Jay, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 – Dårlig

Salina

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The Staff was very nice but the room wasn’t very clean. There was someone else’s old sock in the room, burn holes in the sheets, dust, & it looks like mold was growing on the bathroom wall. It definitely wasn’t worth the $100 for the night. Not the worse place but definitely not the best.
Bodde her 1 natt i mars 2022
Svar fra Sophia CSR den 10. mai 2022
Dear Salina, Thank you for sharing your valuable feedback! We are glad to know that you liked our staff. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 – Utmerket

julie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No complaints
My stay was great. It was a home like feel when i walked in. The perfect relaxing stay
Bodde her 1 natt i mars 2022
Svar fra Sophia CSR den 10. mai 2022
Dear Julie, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

10/10 – Utmerket

Marlyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2022

10/10 – Utmerket

Sylvia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2022

2/10 – Forferdelig

Verifisert reisende

Reiste med partner, Reiste med kjæledyr
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was barely decently clean. The bathroom was one of the filthiest I have ever seen. Very visible dirt around toilet , tub and heaters. Mildew/ mold on shower/ tub tiles, dirty sink faucets. Shower handles fell off and inside was disgustingly dirty. It was nauseating to use the bathroom and I could not bring myself to even shower. It was so disgustingly filthy. Will not stay ever again.
Bodde her 1 natt i oktober 2019
Svar fra Manager den 5. okt. 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 – Bra

TommyT og East aurora ny

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was very nice and clean it had everything but a hair dryer. The down side no exhaust fan in bathroom and the bath room was very out dated. Will stay here again the price was great.
Bodde her 1 natt i oktober 2019
Svar fra Manager den 4. okt. 2019
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 – Grei

C

Forretningsreisende, Reiste med familie og små barn
Likte: Personale og service
The room was nice the bathroom however was moldy and the water would scold you just by touching the faucet.
Bodde her 2 netter i september 2019
Svar fra Manager den 24. sep. 2019
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2019
Svar fra Manager den 24. sep. 2019
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4/10 – Dårlig

jose

Bodde her 1 natt i september 2019

6/10 – Grei

Verifisert reisende

Reiste med familie og små barn
Likte: Personale og service
We were able to check in after 10:00 pm which was nice. The bathroom however was not very clean, the tub did not drain well and the hot water was leaking. We also were running low on toilet paper and instead of leaving one when they cleaned the room I had to go ask for one the next morning since we got back late from our daily adventures. We only were there for 2 nights and I probably would not stay at this hotel longer than that. It's nice if you just need a break from a road trip or just an over night stay.
Bodde her 2 netter i august 2019
Svar fra Manager den 4. sep. 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room as well as our toilet. We hope to see you again to deliver you with a 5 star experience.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Room was clean enough. Bathtub was not slippery and water pressure was great. Carpet and television, bed have been updated recently. No breakfast available. Good scenery and loved the gazebo. Good stay for a few days
Bodde her 3 netter i august 2019
Svar fra Manager den 27. aug. 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 – Bra

Cnstance

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clean room with a comfortable bed and chair to sit in. I enjoyed sitting outside in the evening in the chair provided. Quiet surroundings and friendly staff. I will be staying here again.
Bodde her 1 natt i august 2019
Svar fra Manager den 20. aug. 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 – Bra

David

Likte: Renhold, personale og service og romkomfort
Good service
Our stay was nice. Some of the rooms need some work. But overall was not a bad place
Bodde her 1 natt i august 2019
Svar fra Manager den 17. aug. 2019
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 – Bra

John

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2019
Svar fra Manager den 2. aug. 2019
On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Time of check in and check out was unclear Fiancé noticed a cobweb after our shower, but I suppose that’s better than and is something that beats rodent buds
Bodde her 2 netter i april 2019
Svar fra Manager den 30. apr. 2019
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our shower. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
los cuartos sucios, calefacción malísima mucho ruido no deja dormir , ofrecieron desayuno en la mañana y no dan lo que ofrecen no dieron desayuno, atención al cliente malísima
Bodde her 5 netter i mars 2019
Svar fra Manager den 6. apr. 2019
Thank you for your review and comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Bra

Kathleen og Charlotte NC

Likte: Renhold og personale og service
Was genuinely surprised nice room. Only complaint would be that it needs more outlets close to the bed where most people charge their mobile phones.
Bodde her 3 netter i mars 2019
Svar fra Manager den 19. mars 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and outlets. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 – Forferdelig

Emalee

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Won’t go here again.
Sheets were urine stained, room was freezing the entire night even though heating unit was set to 75. Bathroom window had a crack in it. Asked for a room with a tub and they gave me one with a shower stall. Bed highly uncomfortable. Room smelled like someone just got done smoking 10 packs of cigarettes before we got in there. Ceiling looked gross. Staff members not available.
Bodde her 1 natt i januar 2019
Svar fra Manager den 29. jan. 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Likte ikke: Personale og service
No attendance at front desk
Yeah when checking in no one was at the counter waited for 6 minutes and head to proceed to call the hotel phone number in order for the service attendant to come from a back room
Bodde her 1 natt i januar 2019
Svar fra Manager den 19. jan. 2019
Know that your voice is of tremendous importance to us and we value your comments about our service and room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 – Forferdelig

Linda og Michigan

Likte ikke: Overnattingsstedets bygg og tilstand
The lady who checked us in was not able to understand our questions. She was pleasant, just did not seem to be too adept at English. We were one of 2 people staying there and we hope that was not their best room...hole in ceiling, bathroom door would not close, bath fan did not work, heat was very slow heating room, sheets would not stay on corners. We forgot our personal pillows.. too bad. Made the rm more expensive.
Bodde her 1 natt i november 2018
Svar fra Manager den 12. nov. 2018
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our pillows and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 – Bra

donald

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2018
Svar fra Manager den 16. okt. 2018
It was our priviledge to earn your business and we hope to host you again on your next trip.

6/10 – Grei

Wil

Ok for the price
Huge space but Very outdated. Even pluming was loud.
Bodde her 1 natt i august 2018
Svar fra Manager den 4. sep. 2018
Thank you for taking the time to share your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 – Utmerket

Randi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome
Thank you we enjoyed ir
Bodde her 1 natt i august 2018
Svar fra Manager den 4. sep. 2018
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!