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Anmeldelser av Occidental Tucancún All Inclusive

3.5 out of 5
Occidental Tucancún All Inclusive
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 581 av totalt 1520 anmeldelser." "
Rangering på 8 − Bra. 402 av totalt 1520 anmeldelser." "
Rangering på 6 − Grei. 268 av totalt 1520 anmeldelser." "
Rangering på 4 − Dårlig. 126 av totalt 1520 anmeldelser." "
Rangering på 2 − Forferdelig. 143 av totalt 1520 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Alma

Reiste med familie
Likte: Personale og service
Great location, poor food variation and quality
Great location and near the beach. The variation and food quality in the buffet restaurants is POOR. They have ala carte but then they force you to get up at 7 am to book a table. Please be aware of time share sellers when you arrive. They call it «hotel tour», but in reality they are trying to sell you memberships. We used 1 1/2 our of our holiday listening to one of the sellers. Waste of time.
Bodde her 10 netter i januar 2024
Svar fra Paulina Arroyo den 15. jan. 2024
We appreciate your kind comments and important observations which will be transmitted to the areas you mention for follow-up.We hope you give us the opportunity to receive your visit again and we can provide you with better service.Kind regards

8/10 – Bra

nadine

Reiste med en gruppe
Likte: Renhold og personale og service
Personnel courtois plage propre mais peu d’ombre… beaucoup de marche si personne plus vieilles, endroit calme
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 15. apr. 2024
Nous souhaitons agradecer nos aimables commentaires et nous espérons recevoir votre visite nuevamente.Salutations cordiales,

8/10 – Bra

RAIZA

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice atmosphere , great people and excellent staff . Some work to do in the cleaning specially in bathrooms and room . I booked a estándar double beds room and a king size bedroom was the only one available and I was traveling with my mum 😳…according to them my 4 months ins advanced booking did not guarantee separate beds . That was not pleasant but Mexican people are great ! That changes everything !thank you
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 13. apr. 2024
We appreciate your comments, we inform you that the type of bed is subject to availability, we regret the inconvenience.However, we are pleased to know that your stay was pleasant and you enjoyed our service.Kind regards

6/10 – Grei

Adrienne

Reiste med partner
Likte ikke: Fasiliteter
I should've listened to the reviews. The reviews were spot on. The food was horrible with limited options for breakfast, lunch and dinner. Not a breakfast person so grew tired of the eggs, salad and black beans for breakfast by day 3. You have to book one of the 2 special restaurant by 7am with very low end options and the same food everyday there too. Some days only 1 was available. Upon check in we were given the key to a room that was already occupied with the guest personal belongings exposed. Thankfully they weren't present how horrifying would that have been for all. We left immediately to report it to the front desk and the guy wanted to keep it hush with no apologies for the inconvenience. The beach is rough with surfer waves everyday. No umbrellas provided to relax on the beach unless you pay $20. Never experienced that at an AllInclu. They didn't change the bed sheets for the week we were there just made up the bed. I booked a king size ocean view and they gave me a dbl bed ocean view. The wait staff and bar tenders were nice that's the one positive experience that exceeded my expectations. Along with that it's in walking distance to the stores and the strip to catch a bus to the hotel zone. No entertainment on site that I can remember during the day or night.
Bodde her 6 netter i april 2024
Svar fra Paulina Arroyo den 11. apr. 2024
We sincerely appreciate the time you took to share your opinion after your visit to our hotel. Our customers' opinions are of utmost importance to ensure compliance with our service standards at all times. Please accept our sincere apologies for the incident you experienced during your stay.Kind regards,

8/10 – Bra

Amy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 11. apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

10/10 – Utmerket

Ana Nidia

Reiste med familie
Me gustó el complejo y la facilidad para andar
Bodde her 7 netter i april 2024
Svar fra Paulina Arroyo den 9. apr. 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

4/10 – Dårlig

BARBARA

Reiste med familie
Likte ikke: Renhold
An article was taken/stolen from our bag in the room and had very little to none interest from the staff to resolve.
Bodde her 8 netter i januar 2024
Svar fra Paulina Arroyo den 8. apr. 2024
We appreciate your comments, we regret the incident, your comments will be transmitted to the corresponding area for your information.Kind regards,

10/10 – Utmerket

Emily

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jose at the front desk was amazing!
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 8. apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Grei

Tammy og Shakopee

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 9. apr. 2024
We would like to thank you for your kind review, we would have liked to know your comments, we hope you will give us the opportunity to receive your visit again and we can exceed your expectations.Kind regards,

2/10 – Forferdelig

Brandy

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property’s customer service was terrible. I called 7 different times and was disconnected 5. They were rude and unhelpful. They told me different things every time I actually spoke with someone. I was on hold for over 20 minutes.
Bodde her 5 netter i april 2024
Svar fra Paulina Arroyo den 8. apr. 2024
We appreciate your important comments, we are dismayed to read your comments about the service you have received during your stay with us. Especially since his comments do not reflect the usual standard of service that we strive to ensure for our guests. However, please rest assured that your opinion will be shared with our department heads to inform them of this situation and to act accordingly.We hope to have the pleasure of receiving your visit again and to regain your trust.Kind regards,

8/10 – Bra

Nolan H

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The area and the resort itself were great, the food could be a bit better but overall it was well worth the price
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 6. apr. 2024
We appreciate your comments, we do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards

4/10 – Dårlig

Alexis Kathleen

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I would never recommend this hotel. Our room was run down, beyond what one would expect in a cheap hostel. Stains on floors, plastic shower door with huge scratches, baseboards that were falling apart. Our air conditioning did not work the first night our room was over 26.5 degrees-it was nearly impossible to sleep. We eventually got moved to another room the next day- but still the air conditioning barely worked. It never got any cooler than 23 degrees in our room. The “sea view” Room that we booked with a balcony was not the room that we originally got. We were told that the balcony as identified on the Expedia website when booking the room was not guaranteed. Our room was rarely cleaned-only once during our weeks stay did we actually have a full clean. We had to continually ask for face cloths or hand towels. Sheets were old and so worn through in some places you can see right through them. My son is celiac and there were very limited options-despite the hotels website and Expedia confirming there were good options for him. Only 2 a la carte restaurants totally booked by 730am. So you had to wake up early and stand in line to not eat at the buffet. Food options were not great-best food we had was in Xel-Ha or Isla mujares -which we had to pay for. Most times food was cold in buffet. Sat through the membership presentation as we were told we would get a refund at the airport-false-lost our money. Would not recommend this resort.
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 4. apr. 2024
Aunque lamentamos sinceramente leer que su estancia en nuestro hotel estuviera por debajo de sus expectativas, agradecemos el tiempo dedicado a compartir esta información sobre su experiencia. Sin duda creemos que siempre hay margen de mejora y su opinión constructiva es muy valiosa para nosotros, transmitiremos sus importantes observaciones a las areas correspondientes para su seguimiento.Una vez más, gracias por su visita y críticas constructivas, esperamos que haya tenido un buen viaje de regreso a casa y nos gustaría tener el placer de recibirle de nuevo en nuestros hoteles asegurando de antemano nuestras mejores intenciones en todo momento.Saludos cordiales,

6/10 – Grei

sushela

Reiste med familie og små barn
The beach view was out of a magazine. The water was always rough. The room is big but dated. Very slim options for vegetarians.
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 3. apr. 2024
We appreciate your kind comments, we are pleased to know that the location was pleasant for you, we suggest that on your next visit you notify us if you have any dietary restrictions so that we can follow up on your requirements.Kind regards,

10/10 – Utmerket

Cinthia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 1. apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

2/10 – Forferdelig

John og Walnut

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst Experience ever been to. Not clean and horrible food and services.
Bodde her 1 natt i mars 2024
Svar fra Paulina Arroyo den 2. apr. 2024
We appreciate your comments, we are sorry that your stay was not what you expected, your important comments will be transmitted to the corresponding areas for information and follow-up.We appreciate the time you took to share his concerns, and we hope you will give us the opportunity to serve you better in the future.Kind regards,

8/10 – Bra

Marco

Reiste med partner, Reiste med familie
Likte: Renhold og personale og service
good location
Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 29. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

4/10 – Dårlig

Lisa

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter
Checked in, our door was open. Door would not close completely. Strong wind would blow door open. Next day requested to fix. Supposedly fix. On day 3, same issue. Couldn't leave room, missed dinner reservation. Finally demanded a new room. They did agree to move us. Then...the power went out over the entire hotel zone from about mid night to 6 am. Then out again around 8am to approximately 10am. The food was bland and same thing daily. The "Italian" restaurant...laughable...nothing Italian except some bland pizza squares. NO PASTA in the Italian restaurant. Best food experience was Mexican restaurant-- and "Uncle" Daniel was THE BEST. He was always there to help and provide info. Overall, I simply would not recommend Occidental Tucancun..It needs a complete overall. And the location is just not desirable!!! Located behind a mall and hospital!!
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 29. mars 2024
Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.We sincerely regret the incidents in the room which will be transmitted to the corresponding area for follow-up and to avoid future complaints.We are very disappointed to read your dissatisfaction with the dining experiences, we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard.We appreciate the time you took to share your concerns, we hope you will give us the opportunity to serve you better in the future.Kind regards,

2/10 – Forferdelig

fred

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.worst food ever and ceap drinks i got sick with food Poiso from the buffet.
Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 28. mars 2024
We appreciate your feedback, we are sincerely sorry to read that you were ill during your stay and we are sorry that we were not informed immediately as we would have been able to help you and call a doctor for a check-up. However, we would like you to be reassured regarding our hygiene procedures and point out that our hotel, like any other hotel in our chain, undergoes regular internal and external checks on food safety and adheres to Strict regulations on food processing, handling and preservation. Under no circumstances would we put the health of our guests at risk by offering food not suitable for consumption.We will transmit your important observations to the corresponding area for your knowledge and follow-up.Kind regards

6/10 – Grei

Rachel

Likte: Personale og service
This place is quite run down and offers limited amenities. Old and tired. A 3 star at very most.
Bodde her 1 natt i mars 2024
Svar fra Paulina Arroyo den 27. mars 2024
We appreciate your comments and we regret not having been able to meet your expectations. Your important observations will be transmitted to the corresponding area for your information.We hope to have the pleasure of receiving your visit again and to regain your trust.Kind regards,

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thankyou for the great stay!
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 26. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Utmerket

Jazmin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo excelente, playa , servicio , si regresamos El restaurante italiano muy rico
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 25. mars 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

8/10 – Bra

Imelda F og Las Vegas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about the property met expectation. The only thing tourist don’t like was the check in policy. It would be convenient if they have option for the early incoming guest that came from another country. We arrived at the hotel at 7:30 am and needed to wait till 3pm to be able to rest in the room, considering we left the US 5:00pm one day prior.
Bodde her 3 netter i februar 2024
Svar fra Paulina Arroyo den 25. mars 2024
We appreciate your kind comments and important suggestions which will be transmitted to the corresponding area for your knowledge.Kind regards,

6/10 – Grei

Julie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was beautiful. Everything about the stay was great, except for the food. The food was terrible.
Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 25. mars 2024
We appreciate your comments, we are very disappointed to read your dissatisfaction with the dining experiences, we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard.We hope you give us the opportunity to receive your visit again and we can exceed your expectations.Kind regards

8/10 – Bra

Alexis

Likte: Personale og service og overnattingsstedets bygg og tilstand
Buena atención
Bodde her 2 netter i mars 2024
Svar fra Paulina Arroyo den 23. mars 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

8/10 – Bra

Damandeep

Bodde her 2 netter i mars 2024
Svar fra Paulina Arroyo den 10. apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

4/10 – Dårlig

Tracy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is old, the room we had was dirty, the bartenders are slow, the food is terrible and they cater to 20 year olds on spring break. Music at pool was ridiculous and the lobby bar had one singer in the evening for 20 minutes and that was it. Not even any music playing. Would not recommend this hotel to anyone.
Bodde her 2 netter i mars 2024
Svar fra Paulina Arroyo den 20. mars 2024
We are sorry that your stay was not what you expected. Please be assured that your important observations will be transmitted to the corresponding areas for information and follow-up.Thank you for your comments and we hope you give us the opportunity to receive your visit again.Kind regards,

10/10 – Utmerket

Lazara

Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 8. apr. 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Utmerket

Sheccid Aranette

Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 8. apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

6/10 – Grei

Erick

Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 20. mars 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Utmerket

Francisco Martin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 20. mars 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Utmerket

Katherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our stay was great, the food needs more variety but was good. For the price we received a great deal.
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

8/10 – Bra

Delphene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

10/10 – Utmerket

Joyce

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed in the premium family suite; huge 2 bed/bath with adjoining door. Buffet was typical of all inclusives. Nice variety of nightly entertainment. Love the snack stations, stocked with foods for all meals as well as a coffee machine. The pools were clean and beach was steps from the pool, unfortunately no umbrellas on the beach. The waves were a bit rough since it’s the sea, probably not great for small children. The hotel is behind the Kukulcan Plaza, a bit bare just some souvenir shops but a great grocery store on the upper level. Hotel didn’t offer airport transfer so pre booking is required.
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Grei

Catherine

Reiste med familie
Likte: Personale og service og fasiliteter
Beach and outdoor areas are excellent. Bedroom is very dated. Needs an update. Food was just ok, nothing special at all.
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We appreciate your comments, we are aware of the need to renovate certain areas of the hotel, however we work daily to keep them 100% functional.Your important observations will be transmitted to the corresponding area for your information.Kind regards

8/10 – Bra

Shea

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic spring break spot for college students. It was a nice mix of other college students but still extremely nice. The bars in the hotel closed around 11 but frequently promoters came making it easier to get transportation to club. Food was delicious, no stomach aches here :)
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Grei

ELizabeth og newark

Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
We would like to thank you for your kind review, we would have liked to know your comments, however we hope to receive your visit again and we can exceed your expectations.Kind regards,

2/10 – Forferdelig

Connie

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just returned from Occidental Tucancun. Let's start with the positivies! The view and beach front is great. We had a couple staff that made our stay a little better. Pablo the bartender was so friendly and welcoming! Maria, the server that walked around pool side all day and was amazing. Will at the front of the resort. He was very helpful. That about sums up the positives. Now for why we will NEVER return. 1. Staff-Not helpful or do not care. Just rude. 2. We had two rooms and came with another couple who had two rooms and we had to reprogram our key cards constantly. 3. One of the rooms, no air! 4. Two of the rooms had no cold water, what does that mean, no toilet, or showers until this was fixed. 5. Upon arrival, one of the rooms given was not even cleaned from the last guest. 6. Elevators not always operational and smelled like puke. 7. All areas, public bathrooms, pool area, dining, not properly cleaned. 8. To use an umbrella, you had to locate a pin to open it and they do not have enough for the amount of umbrellas and when you ask for one they laugh at you and basically say they are around ? Like what? They were so RUDE. 9. The food! OMG, so absolutely disgusting! 4 of the 8 travels had the diarrhea and major stomach cramps. Not sure what from but.... 10. Rooms/resort are so dated and tired. It was spring break week with a bunch of kids and noise, that was NOT even a concern at all. Just say NO! Go somewhere else!
Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 19. mars 2024
Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.The service and friendliness of our staff is one of our main strengths and we are quite disappointed to hear that you felt we were underperformed by the staff. However, we will share your comments with our department head to request information, as well as further review.We have taken note of his constructive feedback and you can be assured that we value all feedback from our customers as it is of utmost importance to us and to ensure that the necessary corrective action is taken to avoid similar situations in the future.Kind regards,

10/10 – Utmerket

Waldemar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy acces to ocean
Bodde her 5 netter i desember 2023
Svar fra Paulina Arroyo den 15. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Bra

Marine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staf was very friendly and helpful. The pools were kept very clean and all the public areas were constantly being cleaned and well maintained. Our room sometimes did not get towels after the cleaning. And one night there hotel had no A/C.... other than that is was a great vacation!
Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 13. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Grei

Michael

Reiste med en gruppe
Likte: Personale og service
It was ok. Did not meet my expectations. One of the elevators wasn't working, the food wasn’t great, we were told that the beer finished on two of the days.
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 11. mars 2024
We appreciate your comments, we are glad that your stay was satisfactory, however we hope you will give us the opportunity to receive your visit again and we can completely exceed your expectations.Kind regards

8/10 – Bra

Dana

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed there probably 10 years ago and had a room that the air didn’t work. This year we were assigned the same room and again the air didn’t work so they assigned room 2018 which is directly over the laundry which is very annoying. Ten years ago we were assigned room number 1017 which was really bad. The resort needs major facelift but overall for the price it was fine we spend everyday in the beach and it is still the best beach in the worold
Bodde her 9 netter i februar 2024
Svar fra Paulina Arroyo den 11. mars 2024
We appreciate your important comments, we regret the inconveniences you experienced with the AC equipment, rest assured that they will be transmitted to the corresponding area for follow-up and we regret not having been able to meet your expectations.Kind regards,

8/10 – Bra

Yoonseo

Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 30. mars 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

10/10 – Utmerket

Raul G

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff
Bodde her 4 netter i mars 2024
Svar fra Paulina Arroyo den 11. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Utmerket

Clifford Alvin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a very nice time all went well
Bodde her 8 netter i februar 2024
Svar fra Paulina Arroyo den 9. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Utmerket

Thomas James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great time. Better than we expected. My gf has been to other all inclusives in other countries and they didn't compare in the least. Every staff member was courteous and friendly. They all spoke English well and were patient with our Spanish. Will at the entrance who held our bags while we checked in was informative with any inquiry and recommendations. Segundo in the Seafood restaurant was such a pleasant waiter and very professional. As was Carlos in Mexico Lindo the Mexican restaurant on property. You need to make reservations for the restaurants early every day/on the day of if you want to eat a la carte. Everything was clean and well maintained. The pool was refreshing and not overly chlorinated. The many bartenders were excellent, knowledgeable and a pleasure to deal with. They made our stay very enjoyable. Pablo at the La Claraboya pool bar makes the best Bahama Mamas, just saying. If you are not interested in a vacation club sales pitch, be careful of accepting an invitation of a tour on your 1st day. However, if you can afford the cost of membership and travel often, they are a reasonable value for what you get and they have many affordable options.
Bodde her 7 netter i mars 2024
Svar fra Paulina Arroyo den 9. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Utmerket

Luciana

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location is great for the value. Staff and food options are great. Bedroom could be a bit TLC but for the price the location is amazing.
Bodde her 6 netter i mars 2024
Svar fra Paulina Arroyo den 13. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Bra

Rosa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Is very local to any place.
Bodde her 3 netter i mars 2024
Svar fra Paulina Arroyo den 8. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Bra

Carlissa Jane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great time!
Bodde her 5 netter i mars 2024
Svar fra Paulina Arroyo den 7. mars 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Bra

Adolfo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2024
Svar fra Paulina Arroyo den 11. mars 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,