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Anmeldelser av Mercure Brisbane Garden City

4 out of 5
Mercure Brisbane Garden City
18 Macgregor St, Upper Mount Gravatt, QLD

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 371 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 445 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 121 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 44 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

John and Jesma

Reiste med partner, Forretningsreisende
Likte: Fasiliteter
A good overnight say while we attended a conference venue 10 minutes away.
Bodde her 1 natt i februar 2024

6/10 – Grei

Duane

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The property was within walking distance to Garden City Shopping Centre and my work which was very convenient.
Bodde her 2 netter i januar 2024

8/10 – Bra

Talel

Likte: Personale og service og romkomfort
The hotel is comfortable enough, i stayed on and off for a month and mostly was a pleasant stay. Room was ok, desk staff are diligent and helpful. Room service menu is extremely limited and often soke items unavailable, the room cleaning was haphazard, every day different parts were cleaned other days not and bins cleaned 2 out of 3 days. I would stay here again but nased on desk staff competency.
Bodde her 11 netter i desember 2023

8/10 – Bra

Roseann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Phone in room didn’t work and desk service was unattended most times and had to walk around to find them. Installing a buzzer on the counter is my suggestion if the service desk is going to be left unattended
Bodde her 2 netter i januar 2024

8/10 – Bra

Hammami

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 12 netter i desember 2023

10/10 – Utmerket

Tamara

Bodde her 1 natt i oktober 2023

6/10 – Grei

Gary

Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Barry

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Naomi

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely helpful staff easy location to get too.
Bodde her 1 natt i oktober 2023

6/10 – Grei

Lauren

Likte: Renhold og personale og service
Aircon not working in the room.
Bodde her 4 netter i oktober 2023

8/10 – Bra

DAVID

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rooms a it tardy for a chain such as Mecure.
I arrived with a migraine and got to the room and went to bed. I didn't realise the air cond didn't work until later so had to open the window as it was to warm. This let the road noise in. I put up with it the first night due to the migraine but the staff happily change dour room the next day. Rooms are a little old and a bit off for Mercure. Beds were fantastic though.
Bodde her 2 netter i oktober 2023

4/10 – Dårlig

Jason

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Staff friendly but the rooms feel old and need some maintenance attention.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Zamir

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed at the Mercure for a day, each and every staff was accomodating. Especially, Mahdi was extremely helpful and understanding.
Bodde her 1 natt i september 2023

6/10 – Grei

Tara

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i september 2023

10/10 – Utmerket

Christine D

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was very clean and the bed was comfortable. The staff was very helpful and friendly.
Bodde her 2 netter i september 2023

8/10 – Bra

Brett

Bodde her 1 natt i august 2023

10/10 – Utmerket

Ezzard

Bodde her 3 netter i august 2023

10/10 – Utmerket

Natalie

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were helpful and friendly. Very convenient location and met all our needs.
Bodde her 2 netter i august 2023

4/10 – Dårlig

Hugh

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023

6/10 – Grei

Alan

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Very average! A former Travelodge property taken over recently by Mercure. Functional, but old and out-dated. Heating does not work in a lot of the rooms, so when you complain they give you a little fan heater to plug in! Lots of bus tour groups use this hotel.
Bodde her 1 natt i juli 2023

8/10 – Bra

Zahid

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The room was quite nice, bathroom needed to be cleaned and the heater did not work at all.
Bodde her 1 natt i juli 2023

6/10 – Grei

Jai

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Walking distance to shops
The heater did not work. The bed was too soft. The pillow was uncomfortable. Maybe next time it will be better. Cheers
Bodde her 4 netter i juni 2023

8/10 – Bra

Adam

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Central clean accommodation
Bodde her 1 natt i juli 2023

6/10 – Grei

Melanie

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Sadly the property was showing its age. The room wasn’t stocked with ample tea or milk. The fridge in the room froze everything. When we reported this we were told they know.
Bodde her 1 natt i juni 2023

4/10 – Dårlig

Duane

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I thought it would be a fairly fresh and modern motel, but found to be of age, and noted the conditions of things, like damage in the elevator and general condition of the trimings. We go to our room, and hand soap in the bathroom is empty, and all soaps in the shower were low to nearly empty. These are the little things that give a sour experience
Bodde her 1 natt i juli 2023

4/10 – Dårlig

Naritoshi

Bodde her 2 netter i juni 2023

8/10 – Bra

Marie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra General Manager den 27. juni 2023
Dear Marie,Thank you for rating Mercure Brisbane Garden City. We hope to see you again soon. Kind Regards,The Mercure Brisbane Garden City Team

10/10 – Utmerket

Mu

Bodde her 1 natt i juni 2023

8/10 – Bra

Kenneth

Likte: Renhold
Bodde her 1 natt i juni 2023
Svar fra General Manager den 27. juni 2023
Dear Kenneth,Thank you for rating Mercure Brisbane Garden City. We hope to see you again soon. Kind Regards,The Mercure Brisbane Garden City Team

4/10 – Dårlig

Jennifer

Reiste med familie og små barn
Handy to places. Friendly staff. Very disappointed in breakfast buffet. Food barely warm & bacon tasted old & hardly cooked. When sausages were replenished they were not cooked through & 2 choices of cut up fruit. Watermelon & tin peaches. Very disappointing for price charged
Bodde her 2 netter i juni 2023

6/10 – Grei

Youngme

Forretningsreisende
Likte ikke: Renhold og personale og service
Bodde her 5 netter i april 2023
Svar fra General Manager den 27. juni 2023
Dear Youngme,Thank you for rating Mercure Brisbane Garden City. We hope to see you again soon. Kind Regards,The Mercure Brisbane Garden City Team

4/10 – Dårlig

Adam

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No Restaurant, was told they did pizza's and toasties as room service. 3 pizzas no toasties? And the pizza took an hour as the night manager (everything!) Burnt the first one (forgot about it) and had to do a second.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Katie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent staff, clean & quiet though a bit dated. Checkin/out was quick and easy with parking at the front door.
Bodde her 1 natt i mai 2023

6/10 – Grei

Kirsty

Bodde her 5 netter i april 2023

6/10 – Grei

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
wont stay again
Does not have a resturant for dinner , offers a $20 pizza & beer deal. For the price I paid $300 for a night, was not value for money
Bodde her 1 natt i april 2023

6/10 – Grei

Kara

Reiste med familie
Likte: Renhold og personale og service
Chose to stay at the Mercure as it was close to an event I was attending for the week. When I went to use the laundry facilities not all machines were operational. The room was nice, however there was a smell coming from the bathroom that was unpleasant. Staff were friendly and welcoming to guests.
Bodde her 5 netter i april 2023
Svar fra General Manager den 26. apr. 2023
Dear Kara,Thank you for your review regarding your recent stay at Mercure Brisbane Garden City. I appreciate you sharing your feedback which I will share with the team and rectify accordingly. Sincerely,Calen RomaniukGeneral Manager

10/10 – Utmerket

Leonie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the cleanliness, the staff who were friendly and polite and enjoyed the breakfast. My room had everything I needed.
Bodde her 5 netter i april 2023
Svar fra General Manager den 26. apr. 2023
Dear Leonie,I am delighted to read that you had an excellent stay with us at the Mercure Brisbane Garden City. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Calen RomaniukMercure Brisbane Garden City

6/10 – Grei

Noreen og Perth

Reiste med familie
Likte: Personale og service
The hotel staff were lovely and friendly. The room was very basic but clean. The location was great too. Minor issues.....No shower gel, just an empty container. Room Service came to clean the room while we were out, but only made the bed and didn't empty the rubbish bin from take away food. They never replaced dirty / used cups / cutlery or refilled the shower gel. The breakfast was very pretty lack luster too. We paid $782 for 3 nights and i don't feel it was worth the money. We thought we were staying with a Mercure Hotel which usually have very good standards, but we were later advised it was an old travel lodge until a few months ago. We've stayed in some lovely hotels for much less. I would research better next time as I just went with the name. We won't fall for that again.
Bodde her 3 netter i april 2023
Svar fra General Manager den 26. apr. 2023
Dear Noreen,Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the issues to prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City.

4/10 – Dårlig

Colin

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Disappointing
The aircon was old and whilst it worked okay it really didn't cool the room. There were also wet face cloths and towels still in the bathroom so the room had not been cleaned properly.
Bodde her 1 natt i mars 2023
Svar fra General Manager den 26. apr. 2023
Dear Colin,Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mercure Brisbane Garden City is relatively new to the Accor network, and we are very excited for the planned works ahead. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager Mercure Brisbane Garden City

6/10 – Grei

Nola

Reiste med partner
Noisy air conditioner
Bodde her 1 natt i februar 2023

6/10 – Grei

Julianne

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Noticing that the Breakfast was on until 10am we arrived on our 2nd day at 8.45 to be told that it was closed. We proceeded to the lifts and was told from front desk that he was sorry he looked at his watch wrong and it was open. We then proceeded into the dining room and found that there was scrappings of baked beans, 3 chipolatas, no mushrooms, very little bacon. Needless to say we did not go back again. On arriving back to the hotel one day, 2 ladies behind the counter, we said good morning and no reply from either of them. The room was fine, hotel fine but customer service was left wanting.
Bodde her 3 netter i februar 2023

2/10 – Forferdelig

Seham

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The best thing in hotel it’s close to shopping centre but the facilities is very very bad especially laundry it hasn’t good washing machines it was very old
Bodde her 6 netter i februar 2023

10/10 – Utmerket

YUNJUNG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
공항과 근접성이 좋으며, 위생과 서비스 모두 좋았습니다
숙소가 깨끗했고, 서비스가 친절했으며, 브리즈번 공항에서 30분 내 위치하고 있습니다. 숙소에 거울이 여러개 있어서 이용하기 편리했습니다.
Bodde her 2 netter i februar 2023
Svar fra Mahdi den 9. feb. 2023
Dear YUNJUN , Thank you for giving us such a great score and very valuable feedback regarding your recent stay with us at the Mercure Brisbane Garden City. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we cannot wait to welcome you back to the hotel soon. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

2/10 – Forferdelig

David

Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Booked for two staff. Aircon very sub standard. Staff were less than interested in really assisting on any requests

2/10 – Forferdelig

Thomas

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not at all as advertised
Bodde her 1 natt i februar 2023

8/10 – Bra

Katrina

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Overall stay was excellent we had a leak on our floor which in turn we were put into another room, staff were excellent, breakfast was great, the only down fall was the cleanliness, each room had dirty floors the jugs weren’t clean and hair in the bathroom.. Need to tighten up on the cleaning and it would have been an excellent stay all round.
Bodde her 1 natt i januar 2023

8/10 – Bra

Owen

Bodde her 3 netter i januar 2023

2/10 – Forferdelig

Vaibhav

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room smells, very old set up and serving rotten fruits and few days old cut fruits and breads in breakfast. I think its catering is contracted so lots of cost cutting. They were closing the BF at 8.30 am.we had to ask for single single bread each time. Not much choice

2/10 – Forferdelig

Aus

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Just they not Refund my 100 bond They send me 90 dollar I don't know why

10/10 – Utmerket

rohullah