Eksteriør

Anmeldelser av Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
700 Delmar Ave, Austin, TX

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 272 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 330 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 197 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 104 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 100 av totalt 1003 anmeldelser." "

7,8/10

Renhold

7,8/10

Personale og service

7,4/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Shelley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was super friendly and helpful. The room was clean and just what we needed after a long day at the stockshow showing cattle!
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 26. mars 2024
Hi Shelley,It brings us great pleasure to learn that your stay at our hotel was satisfactory! It's great that our staff was friendly and helpful, and that the room was clean and met your needs. We are appreciative that you selected our hotel, and we hope to have you stay with us again soon!

4/10 – Dårlig

Sandy

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk guy was rude
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 21. mars 2024
Hi Sandy,This behaviour does not align with our standards of hospitality. We take such feedback seriously and will investigate the matter thoroughly. We hope to have the opportunity to provide you with a more pleasant experience in the future.

2/10 – Forferdelig

Elisha

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is gross and located in a bad area, not the suburbs as stated in the description.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 19. mars 2024
Hi Elisha,We apologize for any disappointment or discomfort you faced and the location of our hotel. We have discussed your suggestions for improvement with our staff. Please be aware that our hotel welcomes families. Our first goals are security and safety. At our property, every guest feels comfortable and safe. We hope to have the opportunity to assist you once more.

6/10 – Grei

Cammie

Forretningsreisende, Reiste med familie
Likte: Personale og service
Nice place with Friendly staff.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 13. mars 2024
Hi Cammie,I appreciate your input. We are happy to hear that your visit was enjoyable and that you felt our personnel was approachable. We are grateful for your warm remarks and work hard to make every guest feel at home. Please let us know if there is anything more we can do to ensure that your next visit is even more enjoyable. We can't wait to see you again!

10/10 – Utmerket

OSCAR

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 3 netter i mars 2024
Svar fra Sophia CSR den 12. mars 2024
Dear Guest,Being awarded a 5-star rating and feedback from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 – Bra

Enrique Guerrero

Reiste med familie
Likte ikke: Personale og service
.
Bodde her 1 natt i februar 2024
Svar fra Sophia CSR den 2. mars 2024
Hi Enrique,We greatly value your positive rating and are committed to ensuring your utmost satisfaction as our guest. We welcome and encourage your input and suggestions for your future visits, as they play a crucial role in improving our services. We look forward with enthusiasm to the opportunity to assist you again during your next stay.

10/10 – Utmerket

Ruben

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i januar 2024
Svar fra Sophia CSR den 11. mars 2024
Hi Ruben,Guest satisfaction is our number one objective, we really appreciate your wonderful feedback and rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

2/10 – Forferdelig

Josie

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Beds were uncomfortable, there was no water in the shower it took me forever to take a bath. The room smell funny. I wouldn’t go back there.
Bodde her 4 netter i desember 2023

10/10 – Utmerket

GARY

Reiste med familie
People in the neighborhood wasn’t very good class of people, bums and thugs hanging around on the streets next to property
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Gynger og Lawton

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not a fan of highway. Parking lot a little un clean. Hotel was nice.
Bodde her 4 netter i november 2023

2/10 – Forferdelig

Takahiro

Bodde her 1 natt i november 2023

10/10 – Utmerket

Dustin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff on check-in. The room was recently refurbished and very comfortable. We didn't come down in time for breakfast but it sounded good. There was still coffee available which made my wife happy. There is an abandoned house or two across the street on the corner where homeless people gathered. I know the hotel cannot do anything about that, don't let it scare you away, it is Austin. The houses further down the street had obviously been updated, so it's in a generally good neighborhood.
Bodde her 1 natt i november 2023

8/10 – Bra

Calley

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Gudiel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
great stay
overall a nice cozy stay while i enjoyed some concerts. yummy breakfast and everything you could ask for! like a gym, indoor pool, laundry, and vending! i would 100% stay here again.
Bodde her 4 netter i november 2023

4/10 – Dårlig

Steven

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Rodney

Bodde her 6 netter i oktober 2023

2/10 – Forferdelig

JOSE LUIS

It is a shame about the behavior of the Comfort Inn & Suites Chain, in the city of Austin TX, since I had a reservation for the days of Nov 03 -Nov 05, however, Hurricane Otis hit the city and port of Austin terribly. Acapulco, Guerrero, Mex. where I live so it was practically impossible for me to make my trip planned in advance. My reservation had been made through the Expedia portal, where it was announced that cancellations could be made without affecting the amount of the reservation with due advance notice, however, this was not the case, try to make the cancellation 5 days in advance , and they told me that it was no longer possible to make the aforementioned cancellation so I would be charged as if I had used the Comfort Inn & Suites hotel. It is a shame that the policy of this chain is so inflexible in the face of a situation that can get out of control. guests, for my part I will not perform any type of services with this chain again, much less recommend it in the future…
Bodde her 2 netter i november 2023

10/10 – Utmerket

Alejandro

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel!!
Bodde her 4 netter i oktober 2023

8/10 – Bra

Ashli

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand

8/10 – Bra

Eduardo Jose

Likte: Personale og service og overnattingsstedets bygg og tilstand
Service was excellent, but the noise from the bar near the hotel was not good.
Bodde her 2 netter i oktober 2023

8/10 – Bra

Cesar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to where we needed to go
Bodde her 2 netter i oktober 2023

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Cathy og san antonio

Reiste med partner
The employee who checked us in made sure our room was ready at 12:00 (instead of waiting until 3:00 check in). Our room was clean and fine to just sleep in but the rest of the property is depressing looking. Lots of homeless people right outside the property.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Amy

Bodde her 1 natt i oktober 2023

8/10 – Bra

Jackson

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Yen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
Busy Austin weekend = high prices & poor service
We were in for the F1 race at COTA. We understand that prices go up when demand is high. Service was inattentive & each day they seemed to strategically remove towels from the room. 4 guests & you leave 2 towels? The experience left a poor taste in our mouths.
Bodde her 3 netter i oktober 2023

6/10 – Grei

CARLOS

Reiste med familie
Likte: Renhold
Property is old, rooms are renovated though Breakfast has no variety and flavor is not that good Location is ok It is just ok
Bodde her 3 netter i oktober 2023

8/10 – Bra

Jesus

Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Luciana

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A pleasant stay
Clean overall facility, comfortable bed and friendly staff
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Yolanda

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023

4/10 – Dårlig

SORAYA

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Houskeeper was very loud, and shows lack of concern of guest sleeping, and front desk is not available at night.
Bodde her 1 natt i oktober 2023

8/10 – Bra

Maria

Bodde her 6 netter i oktober 2023

10/10 – Utmerket

Ashleigh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for our family for a long weekend! Would stay again.
Bodde her 3 netter i oktober 2023

8/10 – Bra

Viridiana

Had a funky smell that’s all over all everything was great !!
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Bin

Bodde her 1 natt i september 2023

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Secured Stay
The place is secured. Front doors are locked and you are buzzed in at the front doors. No wondering nonguest are not allowed through thw doors.
Bodde her 2 netter i september 2023

8/10 – Bra

Patrick

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2023

2/10 – Forferdelig

Tania

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Smell so bad I am not recommended this hotel ,
Bodde her 1 natt i september 2023

10/10 – Utmerket

Chased

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good job
It was good the the parking was was good.. And the fact that they have someone walking the area wheh it gets dark is Excellent When I first went in a building, I was greeted with a smile and kindness & she was so helpful, thanks ms . Roxanne 👍😊 The room was 👌 is was clean, smelled good, and the bed ! O my , so so comfortable... 15 mins im out 💤 😴 So , i say all that to say this , i'll be back again.... lol
Bodde her 3 netter i august 2023

4/10 – Dårlig

Guang

Bodde her 1 natt i august 2023

4/10 – Dårlig

ab

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra Jack den 18. aug. 2023
We truly appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Please feel free to reach out to our guest services if you have any additional concerns or if there's anything else we can do to make your next stay more comfortable. Thank you for sharing your thoughts with us.

4/10 – Dårlig

Thomas

Likte ikke: Overnattingsstedets bygg og tilstand
The shower would not heat up. The AC is locked at one temp (have to unplug if you don’t want it cold). One of the two pass keys did not work. In need of a renovation.
Svar fra Jack den 18. aug. 2023
I sincerely apologize for the inconveniences you experienced during your stay. Your feedback is truly valuable to us, as it helps us identify areas for improvement. We are committed to providing a comfortable and enjoyable experience for all our guests.Regarding the issues you mentioned, we are taking immediate action to address them. Our maintenance team is looking into the shower's heating problem and the AC temperature control. We understand how important it is to have these amenities functioning properly for a pleasant stay.Furthermore, I apologize for the inconvenience with the pass key. We are reviewing our key system to ensure that such issues are resolved promptly and do not reoccur in the future.We truly appreciate your understanding and hope that you will give us another opportunity to serve you better in the future. Please feel free to reach out to our guest services if you have any additional concerns or if there's anything else we can do to make your next stay more comfortable. Thank you for sharing your thoughts with us.

10/10 – Utmerket

Sally og Austin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really enjoyed the pool an d was nice and quite for a weekend
Bodde her 1 natt i august 2023
Svar fra Jack den 18. aug. 2023
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the pool and found the atmosphere quiet and relaxing during your weekend stay. Providing a tranquil environment for our guests is a top priority, and we're glad that you were able to unwind and have a pleasant time.Your kind words are truly appreciated and serve as a great motivation for our team. We hope to continue exceeding your expectations in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to let us know. We're here to make your next visit just as enjoyable!

8/10 – Bra

Sylisha

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold
The rooms are clean but it’s in a pretty dirty and cluttered area which just makes it feel dirty. Like there was diapers and bags of trash in the parking spots. Other than that there wasn’t anything wrong with my stay though, my 3 nights passed smoothly without conflict.
Bodde her 4 netter i juli 2023
Svar fra Jack den 18. aug. 2023
Thank you for taking the time to provide us with your feedback. We're pleased to hear that your overall stay was smooth and without any issues. We appreciate your positive comments about the cleanliness of the rooms.Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve the overall ambiance of our surroundings. We're glad that you had a good experience despite the external factors, and we hope that your next stay with us will be even more enjoyable. If you have any further comments or suggestions, please feel free to share them – we're here to listen and make your stays as pleasant as possible.

10/10 – Utmerket

Bill

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful check in was quick and easy and very polite front desk.
Bodde her 1 natt i juli 2023
Svar fra Jack den 18. aug. 2023
We're delighted to hear about your wonderful check-in experience! It's fantastic that your check-in process was quick, easy, and that our front desk team provided you with polite and attentive service. Ensuring a smooth and welcoming arrival for our guests is one of our top priorities, and we're thrilled that we were able to meet your expectations.Your positive feedback is greatly appreciated and will certainly be shared with our team. We look forward to providing you with more exceptional experiences during your stay with us. Should you need any assistance or have any special requests, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to welcome you back again soon!

6/10 – Grei

Anita

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The person working the check in and check out was rude. This property was not as nice as other comfort ins that I stayed in.
Bodde her 1 natt i juli 2023
Svar fra Jack den 18. aug. 2023
We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.

10/10 – Utmerket

Ryan

Bodde her 2 netter i juli 2023
Svar fra Jack den 18. aug. 2023
We're delighted to hear about your wonderful check-in experience! It's fantastic that your check-in process was quick, easy, and that our front desk team provided you with polite and attentive service. Ensuring a smooth and welcoming arrival for our guests is one of our top priorities, and we're thrilled that we were able to meet your expectations.

4/10 – Dårlig

Anita

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The girl working the desk would not get off her private conversations on her cell phone to check us out or in properly. She was rude. This comfort inn was not nearly as nice as ones we were use to getting.
Svar fra Jack den 18. aug. 2023
We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.