Dear Mckenzie, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Chauncey, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Avalon, We value guest feedback; therefore, we thank you for taking the time to share the review. We hope our great location and rooms served you well, but we are disappointed that your experience was imperfect. Thank you for choosing us for your visit to Round Rock, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Takiesha, Thank you for choosing us for your recent visit. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear tariq, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Bianca, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the shortcomings you encountered during your stay. It's disheartening to read that the condition of our facility and the demeanor of our staff resulted in a less-than-satisfactory experience. Further, we apologize if our complimentary grab-and-go breakfast fell short of your expectations. Please know that we take all your concerns seriously and will address them with our team to ensure a more pleasant environment for future guests. We appreciate your valuable insights, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management

Dear John, Thank you for sharing your review. We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the staff's demeanor, the odor issue, and the lack of responsiveness from the front desk is disheartening. Please be assured that we take your concerns seriously and will share these issues with our team to prevent similar occurrences in the future. We regret that we fell short of your expectations and appreciate your patience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jose, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience you encountered while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

Dear Paulino, Thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely, Hotel Management

Dear Armando, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Jason, We apologize for any difficulty you experienced in locating our property. Your feedback is important, and we will review our signage and directions to ensure a smoother arrival for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. If your travels bring you back to the area, we hope to provide you with a more seamless experience.Sincerely,Hotel Management

Dear Chauncey, We appreciate your feedback and are pleased you liked the kitchenette at Extended Stay America. We take reports of pests seriously and will promptly address this to ensure a comfortable environment for our guests. Please accept our apologies for any inconvenience. If there's anything more you'd like to share or discuss about your experience, please feel free to reach out. We hope to make amends in the future.Sincerely,Hotel Management

Dear Valerio, Thank you for your review. It is very pleasant to know your expectations for a clean hotel experience were met, and we could give you a pleasant stay with a friendly staff. Please return for another satisfactory visit.Sincerely,Hotel Management

Dear Jerome, Thank you for being our guest. It isn't very reassuring to read that we did not meet all your expectations. Your notes to update the room are shared with the concerned team. Our front desk team is available to help you round the clock. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Francisco, We apologize for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear SangJong, We take comments such as this seriously, so we thank you for providing the information. We want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.SincerelyHotel Management

Dear Richard, Thank you for sharing your review of your recent stay at our hotel. We understand the importance of providing our guests with a comfortable and satisfactory experience, and we apologize for falling short of your expectations. We will take the necessary measures to ensure such shortcomings. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Karan, Thank you for choosing Extended Stay America and for your great review. We're glad to read that you found our staff to be helpful and friendly and that you had a positive experience with the other residents. However, we apologize for the inconvenience caused by the lack of cooking utensils and plates. We do our best to make these amenities available, but we regret falling short, and we will be addressing this issue with our team to ensure it is resolved promptly. It was our pleasure to host your stay, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

Dear Rodolfo, Please accept our apologies for the issues you experienced during your stay at our hotel. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Additionally, we will be addressing with our team to ensure better communication and understanding of our guests' needs and privacy. We appreciate your feedback and hope to have the opportunity to make amends and provide you with a better experience in the future.Sincerely,Hotel Management

Dear Chris, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Aileen, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Gilberto, We sincerely apologize for the inconvenience you experienced during your stay with us. It is unacceptable that the room you reserved was unavailable and that it took so long to relocate you. We take your feedback seriously and will be addressing this issue with our team to ensure it does not happen again in the future. We understand how frustrating this situation must have been for you and appreciate your patience. We hope to have the opportunity to serve you better in the future and make amends for this unfortunate incident.Sincerely,Hotel Management

Dear Juliana, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Carlos, We thank you for reviewing your stay with us. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit soon so we can have the opportunity to show you the exceptional hospitality we are typically known for.Sincerely,Hotel Management

Dear Jack, We deeply apologize for the inconvenience you experienced upon your arrival. The situation you described is not in line with the service we aim to provide, and we understand your frustration. We will investigate what caused the discrepancy in your reservation and address it with our team to prevent such issues in the future. We regret the loss of your sleep and the inconvenience this caused. Your feedback is valuable, and we appreciate your understanding. We hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Thank you for sharing your experience.Sincerely,Hotel Management

Dear martha, We deeply apologize for the inconvenience you faced due to the oversold rooms and the late cancellation. This is not in line with the level of service we aim to provide, and we understand your frustration. We will investigate the situation with our team to prevent such issues in the future. Your experience is important to us, and we appreciate your understanding. We hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Claudia, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Alejandra, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is at work as we want our guests to have a perfect hotel experience while with us. Considering our warm reception, please return, and we welcome you for a better experience.Sincerely,Hotel Management