This hotel room was like a dollhouse: everything was gorgeous and pristine, but nothing actually worked. The shower flooded the bathroom as the drain was inadequate. The thermostat was nonfunctional and the temperature could not be changed. The bed contained nothing more than 2 pillows and 1 singular sheet. Staying here was extremely uncomfortable.
Further, the hotel is in the process of changing their name and system, and it is very disorganized. I was supposed to receive email check-in instructions in advance but did not receive them. Often, the front desk is empty and there is no one to assist you. I also received an email that I owed a 3 euro city tax in the middle of the night while staying there. Since no one was at the front desk, I tried to pay online, but could not. I messaged a hotel staff member that I'd be returning in a few days and could pay in person then, which they said would be perfect, but upon my return there was no one at the desk and whoever I messaged was gone.
The disorganization of this hotel's administration is staggering. Maybe I could have gotten over that had the room been amazing, but... just no.