2nd time at this hotel. 1st time room wasn’t ready at check and had to wait for room to be cleaned. This time I called ahead to make sure room would be ready when we got there. The woman that answered the phone said my room was ready, but didn’t even ask for my name before she hung up. The room was not ready. We were asked to wait in my daughters room while it was supposedly being cleaned. After 15 minutes, we realized there wasn’t anyone in the room cleaning it. Went back down to let him know. He came up to check on it and said it was clean so we took our bags across the hall only to discover that it was filthy. Bed just had covers pulled up, toothpaste in the sink, food on the tables and can’t even mention the bathroom. The woman that was supposed to be cleaning and basically vanished and the front desk clerk did his best to get it cleaned up. The TV didn’t work, no screen at first, but we got it working eventually. The next morning, pink screen, no sound, never got it to work. I had booked 2 suites, you would have expected them to be identical, they were not. Was going to tell them about the broken TV at check out, but after waiting about 5-10 minutes in the lobby, no one showed up. Generally speaking the rooms are quiet and comfortable. They just need better staffing.