4/10 – Dårlig
LaDonna S.
20. sep. 2024
Likte: Renhold
No A/C for 4 Days!!
During the hottest time of the year when the high was 107° and the low was in the high 70s. We reached out about the air issue and was told to reach out maintenance. After coolers were delivered the house was closed up and Rooms were over 95° when we arrived the coolest we could get the room was 89° the next morning when we left for the half marathon.
We were instructed to contact maintenance again. Maintenance was called a few times but never answered or called back. As a renter booking through VRBO we were appalled that it was our responsibility to request repair. We reported lack of maintenance response and no attempts from ownership was made to hire an HVAC company to address the issue. Being in the HVAC repair industry I was confident the issue wasn’t about the unit struggling to keep up because it was cycling on and off every few minutes and blowing warm air. We advised our contact of that but it was disregarded. Our daughter spent her 14th birthday sleeping in wet/heat. We were beyond disappointed with how the situation was handled and no offer of refund or credit was offered.
LaDonna S.
Bodde her 5 netter i september 2024