Eksteriør

Anmeldelser av Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 365 av totalt 659 anmeldelser." "
Rangering på 8 − Bra. 173 av totalt 659 anmeldelser." "
Rangering på 6 − Grei. 73 av totalt 659 anmeldelser." "
Rangering på 4 − Dårlig. 33 av totalt 659 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 659 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
For dårlig service i forhold til pris.
For dårlig service i forhold til pris. Måtte be om toalettpapir , rommet ble ikke fikset daglig. Men ellers hyggelig ansatte.
Bodde her 3 netter i november 2023
Svar fra Rob Hemmes den 5. des. 2023
Dear Jan,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wished you would have reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was remarkable and we look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

4/10 – Dårlig

Lill E

Bodde her 2 netter i november 2023
Svar fra Rob Hemmes General Manager den 20. des. 2023
Dear Lill,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

6/10 – Grei

Marie

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra Rob Hemmes den 14. nov. 2023
Dear Marie,Thank you for taking the time to share your experience with us. We are so glad you enjoyed the most of your stay with us. If there is any feedback you would like to share with us don't hesitate to contact us. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Nicholas

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Rob Hemmes den 25. okt. 2023
Dear Nicholas,Thank you kindly for your 4 star rating. It is great to see that you have enjoyed your stay with us.We hope to welcome you again in the future.Kind regards,Rob HemmesGeneral Manager

8/10 – Bra

Ole Petter

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i august 2023
Svar fra Rob Hemmes den 15. sep. 2023
Dear Ole Petter,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

4/10 – Dårlig

Johan

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Flott hotell, men lopper i sengetøy.
Flott hotel og flott beliggenhet. Fint rom med badekar. Rommet mangler et lite kjøleskap. Det store minuset var at det var lopper i sengetøyet (dobbeldyne), noe som gjorde at vi som par ble betydelig bitt to netter på rad.
Bodde her 5 netter i august 2023
Svar fra RHemmes den 13. aug. 2023
Dear Johan,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

8/10 – Bra

Ole

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Rob Hemmes den 16. mai 2023
Dear Ole,Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest!With kind regards,Rob HemmesGeneral Manager

6/10 – Grei

Marianne

Likte: Renhold
Bodde her 4 netter i april 2023
Svar fra RHemmes den 8. mai 2023
Dear Marienne,Thank you very much for rating us. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

8/10 – Bra

Hind

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bra
Fint hotell med veldig bra beliggenhet. Hyggelig betjening. Det eneste som var minus er kaldt på badet. Da det ikke var varmekabler der.
Bodde her 2 netter i januar 2023
Svar fra RHemmes den 5. mars 2023
Dear Hind, We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam.Thank you for your positive words and we hope to welcome you back in the near future.Best Regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Veronica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig rom!
Var her en helg i januar. Var uheldig med mye regn den helgen, men det gjorde ingenting når vi hadde så nydelig rom. Super service fra de ansatte også. Reiser gjerne tilbake hit!
Bodde her 2 netter i januar 2023
Svar fra RHemmes den 5. mars 2023
Dear Veronica, We are thrilled that you enjoyed your stay with us. My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam. Thank you for your positive words and we hope to welcome you back in the near future. Best Regards, Rob Hemmes General Manager

10/10 – Utmerket

Lene

Bodde her 1 natt i desember 2022

2/10 – Forferdelig

Vincenzo Lorenzo

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Be aware of the inflexible check-in time.
Location is excellent. The check-in time sounds more like a post office. I asked to check-in at 1449 and I was told that my room won’t be ready before 1500. Never experience such rigidity. The mattress not so comfortable. Very disappointing experience. Staff at the reception with zero empathy. Did not feel welcome at all.
Bodde her 2 netter i november 2022
Svar fra Esther den 28. nov. 2022
Dear Vincenzo,Thank you for taking the time to share your feedback. While I wish you had a better experience, we can learn from this feedback and will use it to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We do hope that this experience will not deter you from visiting us in the future.Kind regards,Esther

10/10 – Utmerket

Verifisert reisende

Bodde her 3 netter i september 2022
Svar fra Debbie den 12. sep. 2022
Dear Guest,Thank you very much for sharing your experiences with us and we hope to welcome you back as our guest in the future! With kind regards,Debbie

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022

10/10 – Utmerket

Rune Gunnar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2022

6/10 – Grei

Niklas

Bodde her 4 netter i mai 2022

6/10 – Grei

Ann Berit

Bodde her 2 netter i mai 2022

8/10 – Bra

Annette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sentral beliggenhet ved en av de fine kanalene med gangavstand til det meste. De minste dobbeltrommene er trange. Hyggelig imøtekommende betjening, bra frokostbuffét, ok renhold, men et av rommene vi leide i tre døgn ble ikke rengjort, så vi måtte be om påfyll av toalettpapir. Ellers et rent hotell med velduftende resepsjonsområde som har delikat interiør.
Bodde her 3 netter i april 2022

10/10 – Utmerket

Line

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2021
Svar fra Esther den 26. nov. 2021
Dear Line, Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest! With kind regards, Esther

10/10 – Utmerket

Håkon

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2021
Svar fra Esther den 24. nov. 2021
Dear Hakon, Thank you for choosing to stay at the Eden Hotel Amsterdam and for sharing your experience. It would be a great pleasure to welcome you back as our guest! With kind regards, Esther

10/10 – Utmerket

Haakon

Bodde her 3 netter i oktober 2021

6/10 – Grei

DIANE

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
Bodde her 3 netter i april 2024
Svar fra Rob Hemmes General Manager den 23. apr. 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

8/10 – Bra

lauren

Likte: Renhold, personale og service og fasiliteter
It’s a little tired. The rooms and hallways need some work.
Bodde her 2 netter i april 2024
Svar fra Psi den 22. apr. 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Colin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Rob Hemmes - General Manager den 20. apr. 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

susan

Reiste med en gruppe
Likte: Fasiliteter
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Bodde her 2 netter i april 2024
Svar fra Rob Hemmes General Manager den 17. apr. 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Courteous and helpful staff with comfortable rooms and a good central location.
Bodde her 7 netter i april 2024
Svar fra Rob Hemmes General Manager den 16. apr. 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Bodde her 3 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 – Utmerket

Vladislav

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and nice hotel
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 – Utmerket

Kathleen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Bodde her 7 netter i mars 2024
Svar fra Rob Hemmes - General Manager den 10. apr. 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Marcel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sehr zentral gelegenes Hotel im Stadtgebiet von Amsterdam. In unmittelbarer Umgebung sind eine Metrohaltestelle und eine Tramhaltestelle. Vieles zu Fuß zu erreichen. Das Hotel macht auch einen sehr guten Eindruck. Die Mitarbeiter sind alle sehr zuvorkommend und nett. Einziges kleines Manko wäre eine Minibar im Zimmer die gefehlt hat und wir hatten eine Badewanne statt einer Dusche. Aber das ist alles jammern auf hohem Niveau. Im gesamten ein Hotel was ich jeden empfehlen kann.
Bodde her 4 netter i mars 2024
Svar fra Rob Hemmes den 10. apr. 2024
Dear Marcel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

vanilla

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Bodde her 2 netter i april 2024
Svar fra Rob Hemmes - General Manager den 22. apr. 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Jasmin

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Kühlschrank könnte man brauchen im zimmer
Bodde her 3 netter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Liebe Jasmin,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Ich möchte mich aufrichtig für die kleinen Unannehmlichkeiten entschuldigen, die Sie während Ihres kürzlichen Aufenthalts bei uns durch das Fehlen des Minikühlschranks hatten.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Wir hätten uns gewünscht, dass Sie sich während Ihres Aufenthalts bei uns gemeldet hätten, dann hätte unser Management gerne alle Probleme vor Ort gelöst.Wir freuen uns, dass Sie insgesamt eine positive Erfahrung mit uns gemacht haben, und wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral MGR

10/10 – Utmerket

Catherine

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Bodde her 1 natt i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Andreas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Saubere Zimmer, vielleicht etwas in die Jahre gekommen, aber trotzdem sehr gut. Ausgezeichnete Lage. Vieles zu Fuß erreichbar, ansonsten Straßenbahn gleich um die Ecke.
Bodde her 3 netter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Lieber Andreas,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Unser Ziel ist es, eine entspannende und komfortable Umgebung für alle unsere Gäste zu schaffen, und wir freuen uns, dass uns das bei Ihrem Besuch gelungen ist.Wir werden Ihr Lob an das gesamte Team weiterleiten.Ihr Feedback ist für uns sehr wertvoll, und wir sind dankbar für Ihre Unterstützung. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral Manager

10/10 – Utmerket

Darlinda Jean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Bodde her 6 netter i mars 2024
Svar fra Rob Hemmes den 9. apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Kirsten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dejligt ophold, med venligt personale.
Bodde her 3 netter i april 2024
Svar fra Rob Hemmes den 9. apr. 2024
Beste Kirsten,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel met ons te delen.Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ervaren tijdens uw recente verblijf bij ons.Uw feedback is erg belangrijk voor ons omdat we er voortdurend naar streven om de ervaring van onze gasten te verbeteren.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, dan had ons management het probleem ter plaatse kunnen oplossen.We zijn blij dat u een algehele positieve ervaring met ons had en we zouden u graag in de nabije toekomst weer verwelkomen om u te voorzien van onze uitstekende service.Met vriendelijke groet,Rob HemmesAlgemeen MGR

10/10 – Utmerket

Brian

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Bodde her 2 netter i april 2024
Svar fra Rob Hemmes den 5. apr. 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Chester

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Sahar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Bodde her 4 netter i mars 2024
Svar fra Rob Hemmes den 3. apr. 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Lars

Reiste med familie og små barn, Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Everything was fine.
Bodde her 4 netter i mars 2024
Svar fra Rob Hemmes den 3. apr. 2024
Dear Lars,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Alison

Likte: Personale og service og overnattingsstedets bygg og tilstand
Not even coffee and milk in the room Room was cold Shower glass was full of finger prints !!
Bodde her 2 netter i mars 2024
Svar fra Rob Hemmes den 2. apr. 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 – Utmerket

Evonne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Bodde her 4 netter i mars 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

keval

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff. We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view. It was a perfect touch to our lovely stay! See you soon x
Bodde her 3 netter i mars 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 – Dårlig

Yolanda

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Yolanda,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

8/10 – Bra

Guy

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very conveniently located, friendly staff and eager to help. Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn. Will return.
Bodde her 3 netter i mars 2024
Svar fra Rob Hemmes den 1. apr. 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

Mary Ann

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice staff and wonderful room overlooking the canal,.
Bodde her 1 natt i mars 2024
Svar fra Rob Hemmes General Manager den 29. mars 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

8/10 – Bra

Scott

Reiste med familie
Likte: Fasiliteter
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Bodde her 2 netter i mars 2024
Svar fra Rob Hemmes den 28. mars 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 – Utmerket

Yelena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Rob Hemmes den 28. mars 2024
Dear Yelena,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 – Utmerket

ale

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente ubicación y muy bonito hotel
Bodde her 2 netter i mars 2024
Svar fra Rob Hemmes den 26. mars 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel. Nos alegramos de que haya disfrutado de su estancia. Nuestro objetivo es crear un ambiente relajante y confortable para todos nuestros huéspedes, y estamos encantados de haber tenido éxito durante su visita.Nos aseguraremos de transmitir sus elogios a todo el equipo.Sus comentarios son muy valiosos para nosotros y le agradecemos su apoyo. Esperamos volver a darle la bienvenida en un futuro no muy lejano.Un cordial saludo,Rob HemmesDirector General