Eksteriør

Anmeldelser av DoubleTree by Hilton Hotel Syracuse

4 out of 5
DoubleTree by Hilton Hotel Syracuse
6301 Route 298, East Syracuse, NY

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 533 av totalt 1008 anmeldelser." "
Rangering på 8 − Bra. 268 av totalt 1008 anmeldelser." "
Rangering på 6 − Grei. 117 av totalt 1008 anmeldelser." "
Rangering på 4 − Dårlig. 53 av totalt 1008 anmeldelser." "
Rangering på 2 − Forferdelig. 37 av totalt 1008 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Eric

Reiste med familie
Likte ikke: Renhold og fasiliteter
Very noisy.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Eric,Thank you for your recent stay, and we appreciate you taking the time to share your thoughts. We're very sorry to hear we were unable to meet your expectations and for any noise disturbance you encountered during your time with us. Our front desk team is always available and happy to help with any issues that may occur during your time with us. We consider all feedback a chance to continually review guest satisfaction. We're grateful for your review and, given the opportunity, would like to provide the stay you were hoping for.

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed here three times and each time it has been a pleasant stay.
Bodde her 1 natt i mars 2024

8/10 – Bra

James

Reiste med familie
Clean, very good food. At check out they said I charged a breakfast to the room, I absolutely did not. This may be a common practice because they hold an additional 50 for incidentals. If you don’t check out and just leave, they probably charge people that don’t look at the bill. They did refund me with out argument, which makes it more sus.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Mike og Kalamazoo

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall, great facility i.e. pools, gym, restaurant, bar, extremely comfortable rooms and easy access to airport.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Reza

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lots of parking and. Good staff
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Brian

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurant was great
Bodde her 1 natt i mars 2024

6/10 – Grei

Marissa

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

cecelia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

8/10 – Bra

Doris og Syracuse

Reiste med partner
Likte: Personale og service og fasiliteter
I always stay here and never have issues. This time my sink and tub wouldn’t drain.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Jamie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s really quite and very safe
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, pleasant staff, will definitely stay again when in Syracuse!!

6/10 – Grei

suleyman

An average hotel. Nothing stood out.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 12. feb. 2024
Dear Suleyman, Thank you for sharing your feedback with us. We appreciate your honesty, and we'll continue striving to exceed expectations in the future. If you have any specific suggestions for improvement, we'd love to hear them.

10/10 – Utmerket

Cassandra

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Bodde her 1 natt i januar 2024

6/10 – Grei

Brieanne

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The pool was overrun with small children and we were not able to use it. There was an event going on and the hallways were extremely crowded with event goers not giving much space for us to pass through
Bodde her 1 natt i januar 2024
Svar fra General Manager den 16. jan. 2024
Dear Brieanne,Guest satisfaction is important to us, so we're happy to see that some aspects of your stay were pleasant. However, we apologize for any difficulty accessing the pool and navigating the halls. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

8/10 – Bra

Karla

Reiste med familie, Reiste med kjæledyr
Likte: Renhold og overnattingsstedets bygg og tilstand

10/10 – Utmerket

Nielah

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Jarrod

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value
Nice and clean with pleasant staff
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Alison

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Lorelei

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was one of the nicest Double Tree’s we’ve stayed at. Clean, comfortable and quiet. The night service was fantastic and the staff was very friendly and welcoming. The morning desk staff was nowhere to be found and the coffee was burnt and not very pleasant. There could be a better lighted sign in the driveway entrance. We passed by it.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Al

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

8/10 – Bra

Angel

10/10 – Utmerket

Perry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

10/10 – Utmerket

RUYI

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent

10/10 – Utmerket

Kihara

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were clean and staff were super friendly and helpful :)
Bodde her 1 natt i november 2023

10/10 – Utmerket

tera

Bodde her 1 natt i november 2023

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Staff couldn’t have been nicer or more professional.
Bodde her 1 natt i november 2023

2/10 – Forferdelig

tanya

Bodde her 2 netter i november 2023

8/10 – Bra

Susan

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beds were very comfortable and it was quiet
Bodde her 2 netter i november 2023

10/10 – Utmerket

Jeff

Bodde her 2 netter i november 2023

6/10 – Grei

Andrea

Bodde her 1 natt i november 2023

8/10 – Bra

Elizabeth og Florence

Likte: Personale og service og fasiliteter
It was much more expensive than other nearby hotels. The cheaper hotels had free breakfast. This hotel charges for parking which makes no sense because the hotel is in an isolated area.
Bodde her 1 natt i november 2023

10/10 – Utmerket

LaDonna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jason was so accommodating at the restaurant. Couldn’t have been nicer. Very helpful. Liked the workout room. Conveniently located and not far from Syracuse University. Highly recommend.
Bodde her 4 netter i november 2023

10/10 – Utmerket

Al

Reiste med partner, Forretningsreisende, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Greta place to stay, convenient, clean
Bodde her 1 natt i november 2023

4/10 – Dårlig

Christine

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
Towels and bed blankets were ripped and had holes. Coffee bar had no stirers and insufficient amount of sugar and creamer. No menu for the hotel restaurant was made available. One had to physically go to the bar to place an order and then go pick it up. What happened to room service?
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 1. nov. 2023
Dear Christine,Thank you for choosing to be our guest in Syracuse. We're sorry to hear about any issues you encountered and hope you notified the front desk team for assistance. We're more than happy to make things right when issues are brought to our attention. Meanwhile, we will review your comments with our team to ensure improvements are made in these areas. Our team hopes to welcome you back so we can deliver the impeccable stay you expected.

2/10 – Forferdelig

Kathy

Mattress stained, patio door all stained can’t even see through it, tv reception via satellite constantly freezing, furniture starting to be damaged, signage on wall for heater is all stained, bathroom corners all dirty with hair
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 30. okt. 2023
Dear Kathy,We're sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness or upkeep concerns during your visit. This is incredibly important to us, so we'll be sure to have our housekeeping team look into your comments further and make changes for the future. Please consider coming back to join us again soon; we know that we can impress you with an amazing stay.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Patti

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023

6/10 – Grei

Scott

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Mike

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Andrew

Bodde her 1 natt i oktober 2023

6/10 – Grei

aurimas og manalapan

Very outdated -shame on Hilton …
Bodde her 1 natt i september 2023
Svar fra General Manager den 18. okt. 2023
Dear Aurimas,Thank you for taking the time to share your feedback. Our goal is to provide our guests with an exceptional experience, and we apologize that we could not exceed your expectations this time. We appreciate comments from our guests, as they help us identify areas that need improving. Your satisfaction is important to us, and we look forward to making the necessary corrections in the future. We wish you happy and safe travels.

6/10 – Grei

Genevieve

Reiste med familie
Likte: Personale og service
Bodde her 1 natt i oktober 2023

8/10 – Bra

Jamiann og Kailua

Bodde her 1 natt i oktober 2023

6/10 – Grei

Heather

Forretningsreisende
They were pretty full that night but as a woman I don’t want to be in a ground floor with sliding glass door into my place. Bar was ok although good people were there to talk to the food was just average. Got steak and it was weird big hunk of meat but not good quality.
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 11. okt. 2023
Dear Heather,Thank you for letting us know about your visit. Please know the safety of our guests is very important to us. However, when booking through a third party, we cannot guarantee a room location prior to arrival, and we do our best to accommodate guest requests. Our food and beverage team will be informed of your Important feedback on the meal you received, as we are always striving to improve. We hope you will come back and see us again in the future, we want to meet and exceed your expectations.

6/10 – Grei

Anthony og Whitman

Likte ikke: Overnattingsstedets bygg og tilstand
Good location but space is outdated
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 11. okt. 2023
Dear Anthony,Thank you for staying with us. It is great to hear that you found our location convenient for enjoying the local area. We want to provide everyone with a fresh, modern room, and we will be discussing your important feedback with the relevant departments. Please allow us another opportunity to provide the stellar experience we know we can deliver.

10/10 – Utmerket

Mayeley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hotel, very cleans and quite.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Ashlée

Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Piotr og Cambridge

Reiste med familie
Likte ikke: Personale og service
Rating should be 2 star. Rude manager at checkin told me that I mumble. Staff was more interested in chatting and said they were involved in the conversation and annoyed to have to help me check in. Once you leave the new lobby, messy hallways, some random used up furniture. Rooms are small and tiny dated dingy bathrooms. Looks like somebody applied some paint to the old Marriott hotel. Hotel is in the middle of nowhere with ample parking lot, they charge $10 fee for parking. Other local hotels have no such fee.
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 9. okt. 2023
Dear Piotr,While we always appreciate guest feedback, we are surprised and saddened to know you had a disappointing stay. Our team is normally known to be some of the most professional, friendly people in the business, so we apologize this was not your experience. We are also sorry to hear you had concerns with the room. Your comments will be reviewed with the team to ensure we do better going forward. We're grateful for your time and wish you safe travels.

10/10 – Utmerket

Charles

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023

8/10 – Bra

Barry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location off NYS Thruway and close to Syracuse. Big hotel and a bit aged but still in good condition. Food services available on-site.
Bodde her 1 natt i september 2023