Dear John H,Thank you for the time you have taken to write us about your experience in our hotel.Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. We sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu BambuOnline Reputation Manager

Dear Amen,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you were happy with our lovely staff, they will be informed.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu BambúOnline Reputation Manager

Apreciado WilliamGracias por su comentario,Lamentamos los inconvenientes que nos menciona, sin embargo nos sorprende que nuestro equipo no haya actuado de la manera instantánea y eficaz que tanto le caracteriza.Por ello revisaremos en profundidad lo que nos comunica con los departamentos pertinentes para seguir mejorando cada día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Apreciad@ YUNEISY GONZALEZGracias por sus comentarios,Nos alegra conocer que sus necesidades fueron atendidas de manera diligente en nuestras instalaciones y que se sintió gratamente conforme con la atención recibida por parte de nuestro maravilloso personal.Esperamos poder brindarle una maravillosa bienvenida en breve.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Daphne N.,We appreciate you took the time to leave your impressions regarding your recent stay with us.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu BambúOnline Reputation Manager

Apreciado Angel,Gracias por habernos elegido como su destino vacacional,Estamos encantados de que haya compartido su experiencia reciente entre nosotros y felices de saber que disfrutó y que se llevó una tan maravillosa impresión.Deseamos que vuelva en cualquier momento, aquí, le estaremos esperando.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Elizabeth,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu BambuOnline Reputation Manager

Dear HUSSIN ABDALALH ABBAS,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Tyliyah,we appreciate you taking the time to share your review here!We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu BambuOnline Reputation Manager

Apreciada Kimberly Rosa Genao deGracias por su comentario.Nos complace conocer que disfrutó de la amplia y variada oferta gastronómica presentada en nuestras instalaciones.Sin embargo, nos sorprende no haber cumplido con sus expectativas en cuanto al servicio de limpieza, ya que seguimos rigurosos protocolos de higiene que son continuamente supervisados.Nos hubiera encantado poder ofrecerle asistencia directa durante su estancia a través de nuestro dedicado equipo de limpieza, cuya prioridad es contribuir activamente al confort de nuestros huéspedes.Permítanos informarle que hemos registrado sus observaciones y las compartiremos con los departamentos adecuados para continuar perfeccionando nuestros servicios día a día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Apreciada zeniaGracias por su comentario,Nos alegramos mucho de conocer que fue feliz durante su estancia entre nosotros y, nos sentimos realmente felices con su valoración ya que, la consideramos un reconocimiento a nuestra labor de cada día.Deseamos que nos vuelva a elegir y nos encantaría, poder brindarle nuevamente nuestros servicios.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Juddia,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu BambuOnline Reputation Manager

Dear Richard,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Bambu. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu BambuOnline Reputation Manager

Dear Nicolas,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Luisa,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Valeria,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Valeria!Kindest Greetings,Hotel Riu BambúOnline Reputation Manager

Dear Lenia,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu BambuOnline Reputation Manager

Dear Nestor Fitzpatrick,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu BambuOnline Reputation Manager

Dear yesica,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear KEVIN,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu BambuOnline Reputation Manager

Dear Frank A.,We truly appreciate the time you took to write this review. As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory. we will forward your opinion to the department in charge.We have shared your feedback with our team, with the purpose of improving our services.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Melissa,Thank you for taking the time to share with us your thoughts.We sincerely regret that the service you received during your recent stay did not entirely meet your expectations. The experience you described is not characteristic of the level of service we strive to provide.Your feedback has been shared with our management team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu BambuOnline Reputation Manager

Dear Patrick,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warmest Regards, Patrick,Hotel Riu BambúOnline Reputation Manager

Apreciada jenifer jaquelineSencillamente, gracias.Ha provocado con sus palabras que nos sintiéramos orgullosos del trabajo bien hecho.Es por ello, que deseamos que vuelva a visitarnos en cualquiera de nuestras instalaciones distribuidas por el mundo y, de ese modo, poder ofrecerle una maravillosa estancia entre nosotros.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Marcie,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects made your stay less pleasant.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Kindest Regards,Hotel Riu BambúOnline Reputation Manager

Dear Jose Luis,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu BambuOnline Reputation Manager

Dear Ariella,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.You can trust that we will record your comments and address them with the appropriate departments.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Sunil D,We are truly saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Brandon,We truly appreciate the time you took to write this review. As we pride ourselves on providing great service, we are sorry to read that your experience was not what you expected. We have shared your feedback with our team with the purpose of improving our services and with the hope that you will give us another chance to welcome you in the future. Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Yunior Payano De La,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Nevertheless, we wish to underline that we are against any kind of aggression, especially towards children.By no means any kind of harrassment is tolerated.We will address your concerns with the appropriate members of our team.Sincerely,Hotel Riu BambúOnline Reputation Manager

Estimada María Emperatriz Del R Peñaherrera,Gracias por compartir su experiencia con nosotros.Como estamos comprometidos a proporcionar excelentes servicios a nuestros huéspedes y hacer que se sientan como en casa, nos disculpamos sinceramente por no cumplir con sus expectativas en algunos aspectos.Por supuesto, hemos transmitido sus comentarios al departamento correspondiente para su consideración, ya que realmente esperamos tener la oportunidad de darle la bienvenida de nuevo para una experiencia más satisfactoria.Le deseamos todo lo mejor,Hotel Riu BambuOnline Reputation Manager

Estimada Evelyn Vanessa,Nuestro objetivo es complacer y sus elogios nos hacen saber que estamos haciendo nuestro trabajo.Es muy gratificante saber que lo pasó bien.Esperamos recibirle de nuevo muy pronto.Saludos muy cordiales,Hotel Riu BambúOnline Reputation Management