Kjære Julie Tusen takk for din fine tilbakemelding anngående oppholdet ditt hos oss. Det er veldig hyggelig at du satte pris på hotellet vårt. Som du sier har man god tilgang til offentlig transport her og vi er stolte over å tilby en høy standard av service. Det var leit at wifi ikke helt levde opp til forventningene. Den er så klart gratis, men vi skal ta dette med oss i vårt videre arbeid. Mange takk igjen for din hyggelige tilbakemelding, og vi håper du kommer tilbake snart! Vi takker for oppholdet ditt, og håper å se deg snart igjen. Roberto Mateos, General Manager

Kjære Nils Vi setter pris på din hyggelige tilbakemelding, og setter pris på at du synes vår beliggenhet, service, samt komfort og renhold er etter de standarder man kan forvente. Hotellet skal oppleves som moderne og komfortabelt av våre gjester, sik at de får en positiv opplevelse. Vi bemarker oss din kommentar angående strykebrett samt at frokosten kan ha en høyere standard, dette er noe vi skal se nærmere på for å forbedre oss ytterligere. Vi håper å se deg igjen hos oss, så snart du kan. Roberto Mateos, General Manager

Dear guest, First of all thank you for the time you spent to review your recent experience in our hotel. We always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for your lovely comments regarding the service you received from our team members. We are sincerely sorry to read your dissatisfaction with the cleaning of your room at Occidental we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. For a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Alejnadro Martín General Manager

Dear guest, Thank you so much for having shared your opinion. We are glad to see that you enjoyed your stay with us. Once again, thank you for having chosen Barceló Hotels & Resorts during your stay in Prague. Best regards, Alejandro Martín General Manager

Dear Robin. Thank you so much for such a great feedback of your stay with us! It is a honor for us to see that you will recommend us. Once again, thank you for having chosen Barceló Hotels & Resorts during your stay in Prague. Yours sincerely, Alejandro Martín General Manager

Cher Eric,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis que vous ayez trouvé un bon rapport qualité-prix et apprécié l'emplacement pratique de notre hôtel à proximité des transports en commun. Nous regrettons que le service n'ait pas répondu à vos attentes et nous vous assurons que nous nous efforçons constamment d'offrir une expérience exceptionnelle à nos clients. Vos commentaires sont précieux et nous aideront à améliorer nos prestations. Nous sommes néanmoins heureux de constater que la propreté de nos chambres et les équipements offerts ont été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Roberto Mateos, General Manager

Sehr geehrter Robert,vielen Dank für Ihr positives Feedback!Es ist erfreulich zu hören, dass Sie die moderne Ausstattung und die Sauberkeit unseres Hauses schätzen. Unser engagiertes Team bemüht sich stets darum, einen einwandfreien Service zu bieten und es ist schön zu sehen, dass dies bei Ihrem Aufenthalt der Fall war. Die vorteilhafte Lage nahe der U-Bahn-Station Andel ermöglicht unseren Gästen, die historische Altstadt Prags in nur wenigen Minuten zu erreichen, was wir als einen wesentlichen Pluspunkt unseres Hotels betrachten. Zudem freut es uns, dass Sie das Frühstück und das Abendessen genossen haben, auch wenn es manchmal nur 'sehr gut' war – wir streben stets nach Exzellenz.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Roberto Mateos, General Manager

Dear Loren,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Dear Randee,We appreciate that you took the time to share your experience with us.We are pleased to hear that you found our hotel's condition and room amenities to your satisfaction, reflecting our commitment to providing exceptional stays. However, we regret the oversight regarding the English breakfast tea. Our aim is to offer meticulous service, and it seems we fell short in this instance. While we do provide a variety of tea options as part of our room amenities, we apologize for any inconvenience caused and will look into this matter to ensure our room service meets all guest expectations.Your commendations on the hotel's condition and room amenities are greatly appreciated and motivate us to continue upholding our high standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Sehr geehrter Frank,vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Es freut uns sehr zu hören, dass Sie die Größe der Zimmer und das komfortable Doppelbett genossen haben. Wir nehmen Ihre Anmerkung zu einem Topper zur Kenntnis und schätzen Ihr Feedback, um unseren Service stetig zu verbessern.Ihre Anerkennung für die Sauberkeit des Zimmers, den Zustand des Hotels, unseren Service und die Zimmerausstattung ehrt uns und bestärkt unser Team in seinem Engagement, unseren Gästen einen unvergesslichen Aufenthalt zu bereiten.Wir schätzen, dass Sie sich die Zeit genommen haben, um Ihre Eindrücke zu teilen und hoffen, dass Sie uns in der Zukunft die Gelegenheit geben, Ihnen einen besseren Service zu bieten.Herzliche Grüße,Roberto Mateos, General Manager

Dear René, Thank you very much for your kind feedback.We're thrilled to hear that the cleanliness and spaciousness of our rooms met your expectations, and that our proximity to public transport enhanced your stay. It's wonderful to know that our efforts to provide a comfortable and convenient environment have been appreciated.Your positive feedback is a great encouragement to our team, who strive to create memorable experiences for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Heike,Thank you for your positive feedback.We're thrilled to hear that you found the welcome from our team to be most friendly. Our staff takes great pride in offering warm and professional service to all our guests. It's wonderful to learn that you were fully satisfied with the cleanliness of your room, as our housekeeping team works diligently to maintain impeccable standards. Additionally, we are pleased that our hotel's condition met your expectations, reflecting our commitment to providing a high-quality environment for our guests. Your complete satisfaction with the amenities in your room is also much appreciated, as we strive to furnish our accommodations with modern comforts to enhance our guests' experiences.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Sehr geehrter Gast,wir schätzen Ihre Bewertung sehr.Wir freuen uns zu hören, dass Sie die Lage des Hotels und die Sauberkeit Ihres Zimmers positiv hervorheben. Es ist uns ein Anliegen, dass unsere Gäste mit einem reichhaltigen Frühstück in den Tag starten können, und es tut uns leid, dass der Orangensaft nicht Ihren Erwartungen entsprach. Unser Parkservice bietet bequeme Parkmöglichkeiten und wir bemühen uns stets, ein gutes Preis-Leistungs-Verhältnis zu gewährleisten.Es wäre uns ein Vergnügen, wenn wir Sie auch in Zukunft wieder bei uns begrüßen dürften!Mit Freundlichen Grüßen,Roberto Mateos, General Manager

Dear Al, Thank you very much for your kind feedback.While we're pleased with your positive remarks, we noticed your satisfaction with our service and room amenities didn’t quite reach 100%. We continuously strive to improve in these areas and value your input as it helps us to enhance our guest experience. Nevertheless, we're delighted to know that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a spotless environment for our guests.It's also gratifying to hear that you found our hotel's condition to be exemplary, showcasing our dedication to maintaining a high standard of quality.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager