Eksteriør

Anmeldelser av L'Hotel du Collectionneur Arc de Triomphe

5 out of 5
L'Hotel du Collectionneur Arc de Triomphe
51-57 rue de Courcelles, Paris, Paris

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 516 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 213 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 128 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 63 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 84 av totalt 1004 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Glenn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi er fornøyd
Bodde her 3 netter i oktober 2023
Svar fra EA den 8. nov. 2023
Dear valued guest, Thank your for your recent stay at the Hotel du Collectionneur and for taking the time to review us on the site Hotels.com. We are glad to know that you are overall satisfied with your recent stay and we hope you will have the opportunity to come back and visit us soon again. Warm regards from the entire team, Sincerely yours, Executive assistant

8/10 – Bra

Trine

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig hotell sentralt i Paris
Nydelig hotell sentralt i Paris. Fine rom, god service og god frokost. Stort hotell med mye muligheter i nærheten. Det står at hotellet her Hotels VIP fordeler, det så vi ingenting til. Men likevel var det er fint opphold.
Bodde her 2 netter i september 2023
Svar fra EA den 5. okt. 2023
Dear valued guest, Thank you for your recent stay and for taking the time to write a review on the site Expedia.com. We are glad to see that you are overall satisfied with our services and that you enjoyed your stay with us, more particularly, our rooms, the service and our breakfast. The team will be really glad to know that we could meet your expectation on this particular points. Dear valued guest, we all look forward to welcoming you back at the Hotel du Collectionneur very soon and to serving you again, Warm regards from the entire team, Sincerely yours, Executive assistant

10/10 – Utmerket

Firoza

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tranquile and beautiful area. Lovely park and playgrounds in close proximity. The staff where amasing and service orientated. Julia at front desk was extremely helpfull. Cesar the concierge helped point out different excursions. One of my companions had fallen ill. This is a situation which is very difficult and daunting as when is not home and vulnerable you become very reliant on others for helped. At this hotel we felt safe and well taken care off. The restaurant staff, doorman, frontdesk and cleaners were service orientated and aimed to please.
Bodde her 2 netter i august 2023
Svar fra EA den 14. sep. 2023
Dear valued guest, Thank you for your recent stay and for taken the time to write such a nice and generous review on the site Expedia.com. We are really happy to know that you fully enjoyed your stay, more particularly team members assistance and attitude. Your feed-back is the best recognition our restaurant team can receive as we are passionate and dedicated to deliver the best experience to all our guests. Dear valued guest, it will be a real pleasure for us to have the chance to welcome you back soon and to serve you again, Kind regards from the entire team, Sincerely yours, Executive assistant

10/10 – Utmerket

Anders

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Skal ikke tilbake
Iskaldt rom, skrudde varmen på max men ble likavell forkjøla av det kalde rommet. Hadde bestilt en fruktkurv som skulle stå klar på rommet når vi kom, men den kom aldri. Ingen orket å hjelpe oss med bagasjen, de bare sto og så sure ut. Mer som ett firestjerners hotell.
Bodde her 3 netter i desember 2022
Svar fra EA den 13. jan. 2023
Dear valued guest, Thank you for your recent stay and for taking the time for reviewing us on the site Hotels.com. We are sad to know that you are not entirely satisfied with your recent stay. Please accept our most sincere apologies for any upset or inconvenience caused. Kindly rest assured your comments have been dully noted and the necessary actions have been taken to avoid recurrence of the situation. Dear valued guest, we hope to have the opportunity to welcome you back soon and to serve you again. Kind regards form the entire team, Sincerely yours, Mira Executive assistant

10/10 – Utmerket

Julia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Ingen 5 stjerner
Bodde her 2 netter i mars 2022
Svar fra PA den 9. mars 2022
Dear Guest, Thank you for staying recently with us and for taking the time to review us on the site Hotels.com. We are concerned to read that your stay was not up to your expectations and would like to extend our most sincere apologies for any inconvenience caused. We value guests' feedback as this enables to constantly improve and provide the high quality of service we aim to offer to all our guests. Please do not hesitate to contact me directly should you wish to exchange about your experience. We hope you will give us the opportunity to restore your faith in our services and remain at your entire disposal for any further assistance you may need. Kind regards, Mira Kirev Executive Assistant

10/10 – Utmerket

Henrik

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing hotel, will come back!
Bodde her 3 netter i november 2021
Svar fra M. den 9. mars 2022
Dear Henrik, Thank you very much for staying recently with us and for taking the time to share your 'amazing' experience with the community on the site Hotels.com. We are glad to know that you had a pleasant stay with us and we will be very happy to be able to welcome you back very soon ! Warm regards from the Hotel du Collectionneur, Mira Kirev Executive Assistant

10/10 – Utmerket

Gard Erik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med meget bra beliggenhet. Fantastisk god frokost.
Bodde her 1 natt i februar 2020
Svar fra Clara - Guest Relations den 29. feb. 2020
Dear Gard Erik, We would like to thank you for your stay at the Hôtel du Collectionneur and for sharing your feedback ! We are glad to discover that you enjoyed your stay in Paris with us and that you could live the unique “Collectionneur Experience”. Rest assured that we will share it with our Food and Beverages department ! We look forward to welcoming you back in a near future and having the pleasure of serving you again. Sincerely, Clara - Guest Relations

10/10 – Utmerket

M B J

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2020

8/10 – Bra

Anne Sofie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig godt fornøyd med oppholdet.
Vi var veldig fornøyde med oppholdet på L'Hotel du Collectionneur Arc de Triomphe. Sentralt hotel, veldig god service fra de ansatte, god frokost, gode rom som var rene, gode senger, stille om natten. Bra beliggenhet, stille i gatene, men veldig enkelt å finne en god resturant utenfor hotellet, bare noen få min gange til Champs-Elysees. Vi var 4 stk, to voksne og 2 ungdommer - alle var godt fornøyd med oppholdet.
Bodde her 3 netter i august 2019
Svar fra Guest Relations CL den 9. aug. 2019
Dear Guest, We would like to thank you for your stay at Hôtel du Collectionneur and for your feedback. It is a pleasure to read our service met your expectations. We will be delighted to share your kind comments with the whole team, who passionately care for our guests. Please feel free to share your experience on Expédia, future travelers will appreciate your feedback, We are looking forward to welcoming you back in a near future, and having the pleasure of serving you again. Kind regards, Clara Lefranc, Guest Relations.

10/10 – Utmerket

Victoria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2019
Svar fra Laura den 17. feb. 2019
Dear Victoria, First of all, I would like to thank you for choosing the Hotel du Collectionneur and for your review. It is really important to provide the best service to our guest and your satisfaction is our priority. We will be delighted to welcome you back for a future Parisian stay. Sincerely, Laura - Guest relations department.

10/10 – Utmerket

Frank

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotel i Paris
Hotel og rom var meget eksklusivt og ga god valuta for pengene. Det ligger veldig sentralt i Paris med gangavstand til Triumfbuen og Champ Elysees. Virkelig at hotel å anbefale!!
Bodde her 1 natt i januar 2019
Svar fra Lilia Lindrec den 14. jan. 2019
Dear Frank, Thank you so much for this wonderful review! We are truly delighted that you had a fantastic stay in our Art Deco Hotel. Our motivation comes from positive feedback, this is the sign that our service has met your expectations. We hope to welcome you back soon in our parisian mansion and we wish you all the best for 2019. Kind regards, Lilia Lindrec Executive Assistant

10/10 – Utmerket

Elena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very comfortable and easy access to neighboring areas.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

TaKecia D

Reiste med familie
The hotel and service is excellent!!
Bodde her 4 netter i april 2024

10/10 – Utmerket

Michelle

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Advertised with views of the Eiffel Tower however only a few rooms offer this view
Bodde her 2 netter i april 2024

8/10 – Bra

free

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

8/10 – Bra

Alejandro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Al around good Hotel, but nothing extraordinary
Bodde her 3 netter i april 2024

10/10 – Utmerket

Brittney

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel. Stayed there with my family and they loved it.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Taina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk gave us an early check in, that was awesome. I really appreciated that.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Cynthia

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024

2/10 – Forferdelig

RONG

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Terrible service and noisy room.
Bodde her 1 natt i april 2024

8/10 – Bra

Aditya og San Jose

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.
Bodde her 3 netter i mars 2024

2/10 – Forferdelig

Maritza

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing experience
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Erick og los reyes la paz

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Está cerca del metro y del arco del triunfo, muy elegante y el desayuno es fantástico 10 de 10 los alimentos.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

castro

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic property
Bodde her 2 netter i mars 2024

10/10 – Utmerket

loveleen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is great. Staff was very friendly and helpful. Very clean place
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Ophélie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Je le recommanderais à mes amis et ma famille. C’est un magnifique hôtel avec un personnel très agréable. De plus, le restaurant et le service au chambre était excellent. La chambre était propre et chaleureuse.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jason

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This location was great. Hotel treated me well and attended to my needs.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Solange og beirut central district

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff are welcoming, room was enough for four with a view of the tour eiffel. 10 min walk to the champs elysees , location was really good. Hotel is clean.
Bodde her 4 netter i mars 2024
Svar fra Guest Relation den 17. mars 2024
Dear Solange, Thank you very much for taking the time to share your feedback with us.We are very happy to hear that you enjoyed our hotel and our location!We hope to see you back soon, Kind regards, C.

10/10 – Utmerket

amir

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Helpful front desk
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Paulina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel itself is wonderful and the staff was very nice, proper and friendly. The lady that checked us in (Feb 29th @3pm) was lovely and was really trying to help us. It did take very long to check in, we waited about 30 min, and they still could not get us in the room, so we ended up leaving our luggage on the side to go see places and came back in about six hours later to check in and thankfully our room was ready by then. We had an upgrade option but we didn't get the upgrade and as VIP we also had the welcome bottle of wine, which was also not provided. Besides those things the room was just wonderful and I think it's been the best comforter I've ever slept with in my entire life! The hotel itself is in perfect clean condition and is very elegant and the staff is very caring, professional, competent and lively. I also appreciate that they have parking on site which ranges between 30 and €60 per day depending on the form of payment, and the valet people were gentlemen! They also have a bar on site for light snacks, and the place is walkable from other forms of transportation like the subway. I will definitely return to this hotel and I highly recommend it!
Bodde her 1 natt i februar 2024

6/10 – Grei

Susan Lee

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The men who handle the luggage are truly the professionals. They are very efficient and courteous. The breakfast is very good too! My toilet had some issues which was an inconvenience at midnight so that was a bummer. The hotel itself is very clean but can always use just a little extra to take it to the next level, We had an issue with a waiter who seemed to not want to do his job. Other than that it was very good. Grade A
Bodde her 1 natt i mars 2024

10/10 – Utmerket

ZI XIN

Likte: Fasiliteter
good service
Bodde her 1 natt i januar 2024

10/10 – Utmerket

dolores

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We just love it!
Bodde her 3 netter i februar 2024

6/10 – Grei

Nina

Reiste med familie og små barn
There were moths in our bedroom which I was very worried we would take home. Even when I reported this they just apologised. The housekeeping was extremely slow on the two occasions we needed things. We had to call three times each and wait for over an hour to get hot water and towels. The buffet breakfast was lovely. The area is okay. I wouldn’t stay there again.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Brisilda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
B
Bodde her 2 netter i januar 2024

10/10 – Utmerket

SERGIO

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente Ubicacion
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Lourdes

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena ubicacion, Excelente limpieza, servicio, atencion.
Bodde her 5 netter i februar 2024

8/10 – Bra

Rigoberto

Bodde her 2 netter i februar 2024

10/10 – Utmerket

Regina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
todo excelente
Bodde her 6 netter i februar 2024

10/10 – Utmerket

Eustina

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Tram

Bodde her 2 netter i februar 2024

6/10 – Grei

Seema

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The concierge staff was excellent. However the rest of the hotel was all right not worth the price. When I booked the room in the picture it showed the Eiffel Tower. However when I got my room it wasn't available The breakfast options were very basic. After spending $2200 For 3 nights, one night we went to ask for bottle water And they told us this time we will give it To you however going forward there will be an additional charge for a water bottle. The room was very tiny. The view wasn't great I will not come back to this hotel
Bodde her 3 netter i februar 2024

8/10 – Bra

Daniel

Bodde her 3 netter i februar 2024

4/10 – Dårlig

Pinhas

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was dirty, air conditioner vents were filthy. It was too hot in the room, and it was impossible to cool it down. The bathtub is dangerously high when you step out of it. The soap and shampoo are of poor quality. Breakfast is expensive for no reason. The entire hotel and rooms are paved with old carpets that smell bad. Empty minibar. Weak WiFi. There is no smart TV. Always 2 elevators did not work out of 4. The rooms facing the road are noisy. I can't believe it's a five-star hotel...
Bodde her 5 netter i januar 2024
Svar fra EA den 1. mars 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sincerely sad to note that your stay was not up to your expectations. Please accept our most sincere apologies for any upset or inconvenience caused. Kindly rest assured your comments have been well noted and taken in consideration. We are sincerely sad that we were not aware of your dissatisfaction during the period of your stay as this might have enabled us to ensure the remaining part of your stay is a pleasant one. Perhaps we may suggest that you contact our guest relations team when making the arrangements for your next trip to Paris and we will be happy to facilitate our next stay and to ensure it is a truly successful one. Until then, we remain at your entire disposal for any further assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant

2/10 – Forferdelig

Larry

Reiste med familie
Likte ikke: Renhold og personale og service
We had to move rooms 3 times No heat Room service was abysmal Left off items We asked for a refund they said expedia would deny it. It was actually them that denied it Expedia did everything possible to get a refund. I fault the hotel very poorly ran hotel and charged me for nights i didnt occupy the room. Very stingy hotel, felt very sorry for employees. Would never recommend this hotel.
Bodde her 6 netter i januar 2024
Svar fra EA den 27. feb. 2024
Dear valued guest, Thank you for your recent stay and for taking the time to write a review on the site Expedia.com. We are sincerely sad to note that we obviously failed to meet your expectations at the occasion of your recent stay. Please accept our deepest apologies for any upset or inconvenience caused. We can only regret the fact that despite the efforts made by the team to meet you and to offer solutions we could not restore your trust in our services for the remaining part of your stay. Dear valued guest, guest satisfaction is one of our top priorities and we will be pleased to have the chance to show you that this experience is rather an exception that a rule. Please note that we all remain at your entire disposal and will be only too happy if there is anything else we can do to assist you. Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Yoly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly and helpful. Great espresso and tea options in the room. Bar had a great vibe!
Bodde her 4 netter i januar 2024
Svar fra EA den 9. feb. 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know the you are overall satisfied and that you appreciated more particularly the helpfulness and the friendliness of our team as well as the atmosphere at our Bar. Your very kind compliments will be certainly greatly appreciated and we will not fail to share them with the entire team. Thank you !Looking forward to the chance of welcoming you back soon and of serving you again, Kindest regards from the entire team, Sincerely yours, Executive assistant