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Anmeldelser av Hilton Garden Inn LAX El Segundo

3 out of 5
Hilton Garden Inn LAX El Segundo
2100 E Mariposa Ave, El Segundo, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 455 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 277 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 139 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 73 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 57 av totalt 1001 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Torill Elen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra David J den 17. juli 2023
Thank you for staying with us, Torill. We hope to see you again.

8/10 – Bra

Ingunn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had our last vacation night here so that we could have a quick drive to the airport next morning. Good location, good standard and friendly staff.
Bodde her 1 natt i januar 2022

2/10 – Forferdelig

Reinaldo

Reiste med familie
They did not have my reservation and the hotel is being refurbished.
Bodde her 1 natt i april 2024
Svar fra David J den 17. apr. 2024
Thank you for staying with us, Reinaldo. We do sincerely apologize that you were not happy with your stay, and do hope to earn your business back.

6/10 – Grei

Stevens

Bodde her 3 netter i april 2024
Svar fra David J den 16. apr. 2024
Thank you for staying with us, Stevens. We hope to see you again soon.

6/10 – Grei

Catherine

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel is under renovation. The shower water was not hot enough, and the room was really cold. The staff was friendly and informative about Los Angeles!
Bodde her 1 natt i april 2024
Svar fra David J den 15. apr. 2024
Thank you for staying with us, Catherine. We do sincerely apologize for the inconveniences caused by our renovation, especially with the lack of hot water. We do hope to see you again once our renovation is complete!

8/10 – Bra

Carolyn

Our room was spacious and clean. Staff was friendly too.
Bodde her 1 natt i april 2024
Svar fra David J den 15. apr. 2024
Thank you for staying with us, Carolyn. We hope to see you again soon.

10/10 – Utmerket

Wendy

Bodde her 4 netter i mars 2024
Svar fra David J den 15. apr. 2024
Thank you for staying with us, Wendy. We hope to see you again soon.

8/10 – Bra

Mindy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is our go to place to stay . Right now they are remodeling the rooms and they are so nice . The only thing is the water is super hot or cold no in between and our shower handle came off . The front desk was very nice and sxtended our check out time for the inconvenience. The staff is always nice and greets you when you come in !
Bodde her 1 natt i april 2024
Svar fra David J den 8. apr. 2024
Thank you for staying with us, Mindy! We are glad you enjoyed one of our new rooms, and appreciate our understading while we iron out some kinks. We do hope to see you again soon.

2/10 – Forferdelig

Sujana

Reiste med familie, Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel room was very dirty with mold in the bathroom and dirty stained carpets. The wifi is practically useless. The parking lot felt very unsafe with people loitering around close to the dog relief area. There were catcalls from the people at the metro station next door while I was out with my dog. When I shared my safety concerns at the front desk, the lady rolled her eyes and laughed at my concerns and said she couldn't help in any way. The hotel is going through a major remodel that wasn't mentioned during the booking. It was noisy, dusty and the water was shut off for most part of the day. The hotel maintenance insisted on coming into the room to check some pipes and left a mess in the bathtub that wasn't cleaned. Had the most terrible experience.
Bodde her 2 netter i april 2024
Svar fra David J den 5. apr. 2024
Thank you for taking the time to explain the issues with your stay, Sujana. I do sincerely apologize for your poor experience here. We do have it posted on our website that we are undergoing a full renovation, and we do our best to minimize disruption to our guests. We will certainly be speaking with our front desk regarding your interaction as well. We do hope you will consider staying with us in the future so that we may show you our true hospitality spirit.

10/10 – Utmerket

Ayeesha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay. There was construction on the 1st floor, but not much of a nuisance. I arrived early and they accommodated me. I wiuld definately stay here again
Bodde her 2 netter i mars 2024
Svar fra David J den 1. apr. 2024
Thank you for staying with us, Ayeesha! We hope to see you again soon.

8/10 – Bra

CHRISTINA P

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed here for the night for our layover. Close to LAX. Can ubereats food if you don’t want to go out. The only thing is the shuttle service where you have to call ahead to request shuttle service when you arrive. If you pay attention to your emails, this is easy to do. If you don’t, you can’t flag down the shuttle.
Bodde her 1 natt i mars 2024
Svar fra David J den 1. apr. 2024
Thank you for staying with us, Christina. We hope to see you again soon!

10/10 – Utmerket

Omar

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such an easy and Relaxing stay, i loev the heated pool and jacuzzi option.
Bodde her 1 natt i mars 2024
Svar fra David J den 18. mars 2024
Thank you for staying with us, Omar. We look forward to seeing you again soon.

8/10 – Bra

Charlene

Forretningsreisende, Reiste med familie
Likte: Renhold og personale og service
Staff accomodated late check-in & early checkout But no airport transportation even thought they advertised this when I searched for appropriate hotel to book with
Bodde her 1 natt i mars 2024
Svar fra David J den 18. mars 2024
Thank you for staying with us, Charlene. Our airport shuttle runs daily from 6am-11pm, which is advertised on our website. Our shuttle company does offer airport transportation outside of those hours as well, at a cost of 15 per person. We do apologize for any inconvenience you faced with the shuttle and do hope to see you again.

4/10 – Dårlig

Jonah

Reiste med partner
Water was shut off for part of the stay with no advanced notice to guests. Mildew/mold around the shower/tub caulking. Paid nearly $300 for one night. Not worth the money.
Bodde her 1 natt i mars 2024
Svar fra David J den 18. mars 2024
We do sincerely apologize for the water shutdown, Jonah. We did not have advanced notice either, otherwise we certainly would have posted something at the front desk and under doors. We are going through a complete renovation currently, and do hope to see you again in the future.

8/10 – Bra

Bernd

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice Hotel with green Pool area
Bodde her 1 natt i februar 2024
Svar fra David J den 29. feb. 2024
Thank you for staying with us, Bernd. We hope to see you again soon.

10/10 – Utmerket

Zhenhui

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra David J den 28. feb. 2024
Thank you for staying with us, Zhenhui. We hope to see you again soon.

2/10 – Forferdelig

Patrick

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Horrible experience, toilet overflowed, no hot water, sheets were rough. Would not stay again.
Bodde her 1 natt i februar 2024
Svar fra David J den 12. feb. 2024
We do sincerely apologize for your bad experience at our hotel Patrick. The hot water was fixed within a couple of hours, and we will relay the toilet issue to our engineering team. Our hotel has started a full renovation last week, and we do hope to see you again once it is completed.

4/10 – Dårlig

Libor

.
Bodde her 1 natt i februar 2024
Svar fra David J den 7. feb. 2024
Thank you for staying with us, Libor. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

6/10 – Grei

Kim

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra David J den 7. feb. 2024
Thank you for staying with us, Kim. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

10/10 – Utmerket

Mitchell

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The property DEFINITELY needed new carpet. That is maybe my only complaint. The area was industrial, but close to the airport, so that was for my convenience...not a problem. There were not other eating places that were walkable, so the hotel's limited menu was the answer and was sufficient for one night. The food was good.
Bodde her 1 natt i januar 2024
Svar fra David J den 1. feb. 2024
Thank you for staying with us, Mitchell. We are starting a full renovation this week, so all of our carpet will be replaced. We do hope to see you again!

10/10 – Utmerket

William

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel. Convenient
Bodde her 1 natt i januar 2024
Svar fra David J den 1. feb. 2024
Thank you for staying with us, William. We hope to see you again soon!

10/10 – Utmerket

Rafael

Bodde her 2 netter i januar 2024
Svar fra David J den 31. jan. 2024
Thank you for staying with us, Rafael. We hope to see you again soon.

8/10 – Bra

Elma

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice breakfast buffet included. Free airport shuttle.
Bodde her 1 natt i januar 2024
Svar fra David J den 31. jan. 2024
Thank you for staying with us, Elma. We hope to see you again soon.

10/10 – Utmerket

Bogdan og Los Altos

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All is good
Bodde her 1 natt i januar 2024
Svar fra David J den 31. jan. 2024
Thank you for staying with us, Bogdan. We hope to see you again soon.

8/10 – Bra

Mario

Reiste med familie
Likte: Fasiliteter
Bodde her 1 natt i januar 2024
Svar fra David J den 25. jan. 2024
Thank you for staying with us, Mario. We hope to see you again soon.

10/10 – Utmerket

YU-CHEN

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra David J den 22. jan. 2024
Thank you for staying with us, Yu-Chen. We hope to see you again soon.

10/10 – Utmerket

William

Bodde her 1 natt i januar 2024
Svar fra David J den 22. jan. 2024
Thank you for staying with us, William. We hope to see you again soon.

10/10 – Utmerket

Tera

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra David J den 22. jan. 2024
Thank you for staying with us, Tera. We hope to see you again soon.

6/10 – Grei

Laurelynn

Reiste med en gruppe
Likte: Renhold
While the facilities were clean enough, the property has definitely seen better days. Warping carpets due to water damage, questionable stains on furniture in the rooms, discolored doors and walls with scuffs, etc. While the front desk staff were pleasant and helpful, the airport shuttle operator was impatient and overall a bit rude (they hung the phone up on me while I was confirming my location at the pick-up zone). I just expected a bit more from Hilton and feel like next time I'll just stay in a motel.
Bodde her 1 natt i januar 2024
Svar fra David J den 16. jan. 2024
Thank you for staying with us, Laurelynn. Our hotel will be starting a full renovation at the end of January, so everything will look brand new in a couple of months. We will certainly relay this information to our shuttle operating company, as that is not acceptable. We do hope to see you again.

8/10 – Bra

Dan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When check-in, I get a room nearby the entrance. I am a light sleeper, so talk with Front desk service and change another room which is more quiet. It's good.
Bodde her 1 natt i januar 2024
Svar fra David J den 16. jan. 2024
Thank you for staying with us, Dan. We hope to see you again soon.

10/10 – Utmerket

Orhan

Bodde her 1 natt i januar 2024
Svar fra David J den 16. jan. 2024
Thank you for staying with us, Orhan. We hope to see you again soon.

8/10 – Bra

Teresita

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra David J den 16. jan. 2024
Thank you for staying with us, Teresita. We hope to see you again soon.

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra David J den 11. jan. 2024
Thank you for staying with us, Robert. We hope to see you again soon.

2/10 – Forferdelig

Sarah

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awful, I would not ever stay here again. Booked 2 queen room, and all they had when we got there was a one bed room. Awful awful awful! I can’t press enough how much you should not stay here. They also wouldn’t issue any sort of refund for their mistake.
Bodde her 1 natt i januar 2024
Svar fra David J den 11. jan. 2024
We do deeply apologize for the mistake on our part, Sarah. We will work with our team to make sure these instances do not happen in the future.

10/10 – Utmerket

Claudia

Bodde her 1 natt i desember 2023
Svar fra David J den 11. jan. 2024
Thank you for staying with us, Claudia. We do hope to see you again soon.

10/10 – Utmerket

DAVID

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok
Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, David. We hope to see you again soon!

10/10 – Utmerket

Hanh

Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Hanh. We hope to see you again soon!

10/10 – Utmerket

Eileen M

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Lovely
Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Eileen M. We hope to see you again soon!

10/10 – Utmerket

Renata og Atlantic Beach

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Renata. We hope to see you again soon!

10/10 – Utmerket

Twanna

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet and still near the airport, friendly, helpful staff.
Bodde her 2 netter i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Twanna. We hope to see you again soon!

10/10 – Utmerket

Fadi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Fadi. We hope to see you again soon!

10/10 – Utmerket

Bernard

Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Bernard. We hope to see you again soon!

10/10 – Utmerket

Kumiko

Bodde her 1 natt i januar 2024
Svar fra David J den 25. jan. 2024
Thank you for staying with us, Kumiko. We hope to see you again soon.

10/10 – Utmerket

Fernande

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff and airport shuttle
Bodde her 1 natt i januar 2024
Svar fra David J den 3. jan. 2024
Thank you for staying with us, Fernande. We hope to see you again soon!

10/10 – Utmerket

Beth

Bodde her 1 natt i januar 2024
Svar fra David J den 8. jan. 2024
Thank you for staying with us, Beth. We hope to see you again soon!

6/10 – Grei

Kyla

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff were very helpful and friendly. The place was clean, but every inch of carpeting and lobby upholstery needs to be replaced. We could hear the metro, every movement in the hall and thr tvin the room next door. The pool was nice.
Bodde her 1 natt i desember 2023
Svar fra David J den 3. jan. 2024
Thank you for staying with us, Kyla. Our hotel will be going through a complete renovation starting this month, which will include all new flooring. We hope to see you again soon!

10/10 – Utmerket

ilona

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra David J den 3. jan. 2024
Thank you for staying with us, Ilona. We hope to see you again soon.

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra David J den 31. des. 2023
Thank you for staying with us, Robert. We hope to see you again soon.

8/10 – Bra

Vijay

Bodde her 1 natt i desember 2023
Svar fra David J den 31. des. 2023
Thank you for staying with us, Vijay. We hope to see you again soon.

6/10 – Grei

Ali

Bodde her 1 natt i desember 2023
Svar fra David J den 31. des. 2023
Thank you for staying with us, Ali. We hope to see you again soon.