Eksteriør

Anmeldelser av InterContinental Lisbon, an IHG Hotel

5 out of 5
InterContinental Lisbon, an IHG Hotel
Rua Castilho, 149, Lisbon

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 654 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 259 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 52 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 1002 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,2/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Gunnar Anved

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2023
Svar fra Rita Lopo - Director of Guest Experience den 22. aug. 2023
Dear Gunnar Anved, Thank you for taking the time to share your feedback about your recent stay at InterContinental Lisbon. We appreciate your input and are glad to hear that you enjoyed our central location. We are continuously working to enhance our guest experience, and your comments are invaluable in helping us improve. We're sorry to learn that certain aspects did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your feedback regarding the condition of the hotel and the absence of a pool will be taken into consideration as we plan for future enhancements. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing to stay with us.Sincerely,Rita Lopo - Director of Guest Experience

10/10 – Utmerket

Azin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect location
Good location, comfortable bed, clean room, good breakfast
Bodde her 2 netter i mai 2019

8/10 – Bra

Bernt H

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell
Veldig ok hotell
Bodde her 4 netter i august 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell sentralt i Lisboa
Bodde her 2 netter i juli 2018

10/10 – Utmerket

Lena

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Line

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2017

10/10 – Utmerket

Kjell

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotellkomfort på sitt beste
Meget bra hotell

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Getting spoiled in Lisbon
Great service from staff, always helpful and accommodating. Good rooms with comfortable beds. The hotel is centrally located in Lisbon with nearby access to all neccessary trasport means. Good for business trips and holidays. 20 min to airport.

10/10 – Utmerket

Glenn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice property, good location. The staff was very friendly and helpful.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Gustavo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great views of the city. Room was surprisingly large. The pull out bed for our daughter had a normal mattress and was very comfortable. Service staff was great.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Brad

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A really nice Intercontinental hotel in a great location.
Bodde her 3 netter i mars 2024
Svar fra Rita Lopo den 14. mars 2024
Dear Brad, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our Intercontinental hotel and found our location to be excellent. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Sincerely, Rita LopoDirector of Guest Experience

10/10 – Utmerket

Abdallah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Rita Lopo den 14. mars 2024
Dear Abdallah, We are truly grateful for your outstanding rating and the time you took to share your experience with us. Providing exceptional service and ensuring our guests feel genuinely valued is our goal. We are committed to maintaining the high standards that earned us your praise and eagerly anticipate the opportunity to welcome you back for another memorable stay.Sincerely, Rita LopoDirector of Guest Experience

10/10 – Utmerket

daysiane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel with excellent employees! Pedro and Margarida from the Akla restaurant was absolutely amazing to us, also Vanda the hostess from the breakfast Buffett. They were so friendly and caring. Hotel is very clean, food very good. We will definitely be back!
Bodde her 7 netter i februar 2024

10/10 – Utmerket

Temanuia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i februar 2024

10/10 – Utmerket

Abraham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I strongly recommend this hotel for your stay in Lisboa. The location is nice , close to the city center but not in the middle of it. Walkable . And the best, the staff at concierge, reception, doors ... excellent.
Bodde her 3 netter i februar 2024
Svar fra Rita Lopo den 19. feb. 2024
Dear Abraham, Thank you very much for your kind review! We are thrilled to hear that you had such a wonderful experience during your stay at InterContinental Lisbon. It's fantastic to know that you found our location to be ideal, offering proximity to the city center while maintaining a peaceful ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to hear that our concierge, reception, and door staff made a positive impression on you. We truly appreciate your recommendation and hope to welcome you back in the near future.Sincerely, Rita LopoDirector of Guest Experience

10/10 – Utmerket

Steven

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2024
Svar fra Rita Lopo den 19. feb. 2024
Dear Steven, Thank you for taking the time to share your feedback! We are thrilled to hear that you had such a wonderful experience during your stay with us. Delivering exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back in the near future.Sincerely, Rita LopoDirector of Guest Experience

8/10 – Bra

Mathieu

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel friendly staff good breakfast
Bodde her 2 netter i februar 2024
Svar fra Rita Lopo den 19. feb. 2024
Dear Mathieu, Thank you very much for taking the time to share your feedback of your most recent stay at InterContinental Lisbon. We are delighted to hear that you enjoyed your stay, in particular our breakfast and staff. Providing exceptional service is our top priority, and we are thrilled that you had a positive experience with us. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Rita LopoDirector of Guest Experience

10/10 – Utmerket

Kenneth og Lafayette

Likte: Overnattingsstedets bygg og tilstand
Great room, great staff, valet parking free, walkable to tourist areas, nice quiet park area nearby. Near to airport. Great place to stay while in Lisboa.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Lisa Farber

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i januar 2024

10/10 – Utmerket

SRIKALA

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at the Intercontinental were fantastic! Very professional, helpful and go out of their way to help you!
Bodde her 5 netter i januar 2024

10/10 – Utmerket

celia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dining in the hotel. It was very clean and all the staff was very accommodating.
Bodde her 2 netter i januar 2024

8/10 – Bra

Ramyanshu

Bodde her 2 netter i januar 2024

10/10 – Utmerket

ARIEL

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to enjoy Lisboa
Bodde her 4 netter i desember 2023
Svar fra Rita Lopo den 5. jan. 2024
Dear ARIEL, Thank you for taking the time to share your feedback about your most recent stay at InterContinental Lisbon. We are delighted to hear that you found our hotel to be a great place to enjoy Lisboa. Our team is thrilled to hear that we were able to to provide a memorable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back. Sincerely, Rita LopoDirector of Guest Experience

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Ana M

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel. One of the Best
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Ya

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

10/10 – Utmerket

Marla sibeli

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Benjamin

Bodde her 1 natt i desember 2023

10/10 – Utmerket

YADYRA

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buen hotel, excelente servicio, buenos restaurantes, un poco lejos el transporte pero igual ubicado en una zona muy tranquila y agradable. Nos encanto
Bodde her 3 netter i november 2023

10/10 – Utmerket

Silvio

Bodde her 1 natt i november 2023

10/10 – Utmerket

Lisa

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is friendly and personable. Also everyone is very helpful. Facilities are beautiful and very easy walking distance to downtown. Portugal is know for it hills, but the walk to downtown was not bad at all and that is from someone who is a senior who is not the most fit person in the world
Bodde her 2 netter i november 2023

10/10 – Utmerket

jessica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023

10/10 – Utmerket

Said

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was great as well as the service.
Bodde her 7 netter i november 2023
Svar fra Rita Lopo den 16. nov. 2023
Dear Said, Thank you for taking the time to share your feedback regarding your most recent stay at InterContinental Lisbon. We are delighted to hear that you found our location to be great and that you were pleased with the level of service provided by our team. Ensuring a convenient and enjoyable experience for our guests is our top priority. Your kind comments are truly appreciated and will be shared with our dedicated staff. We look forward to welcoming you again in the future. Sincerely, Rita LopoDirector of Guest ExperienceInterContinental Lisbon

10/10 – Utmerket

Kirk

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel in a good location with very good breakfast.
Bodde her 2 netter i november 2023
Svar fra Daniela Morais den 11. nov. 2023
Dear Kirk,Thank you for taking your time to share your experience at InterContinental Lisbon.Your commendation regarding the location and breakfast buffet is a ringing endorsement of our day to day efforts and we are very grateful for this recognition. My team and I look forward to welcoming you back for another amazing experience.Kind regards,Daniela MoraisGuest Relations

10/10 – Utmerket

Camille

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo excelente
Bodde her 1 natt i november 2023

10/10 – Utmerket

joseph og Jacksonville

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathrooms need some attention. There was some slight mold on the shower and floor tiles. The staff, breakfast and restaurant were all awesome. Room was serviced twice daily and multiple transportation choices available at the main entrance. Would definitely stay there whenever in Lisbon.
Bodde her 3 netter i oktober 2023
Svar fra Rita Lopo den 4. nov. 2023
Dear joseph, Thank you for choosing InterContinental Lisbon on your most recent stay with us and for your valuable feedback. We appreciate your comments regarding the bathrooms and apologize for any inconvenience caused. Our team is addressing the issues mentioned. We are delighted to hear that you enjoyed our staff, breakfast, and restaurant services, as well as the frequent room servicing and transportation options. We look forward to welcoming you back on your next visit to Lisbon.Sincerely, Rita Lopo Director of Guest Experience

10/10 – Utmerket

Sam

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Except for the service at the restaurant,everything else was very good.
Bodde her 5 netter i oktober 2023

10/10 – Utmerket

Monica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, staff was very friendly and professional, valet parking service was good, our room was very comfortable.
Bodde her 1 natt i oktober 2023
Svar fra Rita Lopo den 26. okt. 2023
Dear Monica, Thank you for taking the time to share your experience at InterContinental hotel. We are delighted to hear that you enjoyed the friendliness and professionalism of our staff. Providing excellent service and ensuring our guests have a memorable stay is our top priority, and we are pleased to know that we met your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Sincerely, Rita LopoDirector of Guest ExperienceInterContinental Lisbon

10/10 – Utmerket

Oswaldo

Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Hubert

Reiste med partner, Forretningsreisende
Was a great stay.
Bodde her 2 netter i oktober 2023
Svar fra Rita Lopo den 26. okt. 2023
Dear Hubert,Thank you for taking the time to share your experience at InterContinental hotel. We are delighted to hear that you enjoyed your stay with us. Providing excellent service and ensuring our guests have a memorable stay is our top priority, and we are pleased to know that we met your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Sincerely, Rita LopoDirector of Guest ExperienceInterContinental Lisbon

10/10 – Utmerket

LUIZA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ESPETACULAR
Já tive a oportunidade de ficar no Intercontinental Lisboa, algumas vezes , e como sempre o padrão do hotel é muito bom em todos os aspectos ! Faço destaque para a gentileza de todo o STAFF !!
Bodde her 4 netter i oktober 2023
Svar fra Rita Lopo den 26. okt. 2023
Cara Luiza, Agradecemos sinceramente pelas suas palavras generosas e por escolher o Intercontinental Lisboa como seu destino preferido. Estamos felizes em saber que tem tido experiências consistentemente excelentes durante suas estadias. É um prazer saber que nosso hotel atendeu às suas expectativas em todos os aspectos, e ficamos especialmente gratos pelo destaque dado à nossa equipa. Esperamos ansiosamente para recebê-la novamente em breve e continuar proporcionando-lhe momentos memoráveis em futuras visitas ao Intercontinental Lisboa.AtenciosamenteRita LopoDirector of Guest ExperienceInterContinental Lisbon

10/10 – Utmerket

Henry

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property and service is great but the location is far from most attractions unless you are willing to walk a relatively long time or catch a cab every time you leave the hotel.
Bodde her 4 netter i oktober 2023
Svar fra Rita Lopo den 26. okt. 2023
Dear Henry, Thank you for taking the time to share your feedback of your most recent stay at InterContinental Lisbon. We are delighted to hear that you enjoyed our property and appreciated the level of service provided by our team. We understand your concerns regarding the location, and we sincerely apologize for any inconvenience this may have caused. While we do offer a serene and peaceful environment away from downtown, we understand the importance of easy access to attractions. We value your feedback, and it will certainly help us in our ongoing efforts to make necessary improvements. We hope you choose to stay with us again, allowing us the opportunity to provide you with a seamless and enjoyable stay.Sincerely, Rita LopoDirector of Guest ExperienceInterContinental Lisbon

10/10 – Utmerket

Luiz Carlos

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ótima estadia
tudo otimo desde a chegada, o atendimento, presteza, room service, limpeza, café da manhã, localização
Bodde her 3 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 4. okt. 2023
Dear Luiz Carlos,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with us was nothing short of great, from the moment you arrived to your overall stay.Our team is dedicated to providing exceptional service, maintaining a high standard of cleanliness, and ensuring that every guest enjoys a comfortable and memorable stay. It is fantastic to know that we met your expectations in all these aspects.We also take pride in our convenient location, which allows our guests to explore and enjoy the surrounding area easily.Your kind words and positive review are greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

10/10 – Utmerket

Francisco

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
El personal muy amable, las instalaciones muy bien. Nos dieron habitación antes de las 3. Solo la habitación no estaba limpia y nos cambiaron de habitación. Después de esto todo fue excelente.
Bodde her 4 netter i september 2023

10/10 – Utmerket

Amy Ruth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023

10/10 – Utmerket

Deneen og Grand Rapids

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel. One of the best restaurants and staff. Very conveniently located in a beautiful city. Very helpful with activities and booking sightseeing tours. Clean & nice rooms.
Bodde her 3 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 27. sep. 2023
Dear Deneen,Thank you for taking the time to share your wonderful feedback about your recent stay at InterContinental Lisbon. We are delighted to hear that you had an excellent experience and found our establishment to be one of the best.Our team takes great pride in providing exceptional service, and we are thrilled that you appreciated our staff's helpfulness and professionalism. It is fantastic to know that you enjoyed the culinary delights at our restaurant, and we are pleased that you found our location convenient for exploring the beautiful city of Lisbon.We also appreciate your kind words about the cleanliness and comfort of our rooms. We strive to maintain high standards in all aspects of our hotel to ensure our guests have a memorable stay.Your mention of our assistance with activities and sightseeing tours is greatly appreciated. We are committed to enhancing our guests' experiences by providing them with valuable information and services to make the most of their visit.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future.Sincerely,João RochaGuest Service Experience ManagerInterContinental Lisbon

6/10 – Grei

Rossana

Bodde her 2 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 25. sep. 2023
Dear Rossana,Thank you for taking the time to share your feedback about your recent stay. We appreciate your decision to stay with us and value your input.We noticed there might be some aspects that did not meet your expectations, as reflected in the 6/10 rating. We are always striving to improve, and your feedback is crucial in helping us achieve that.If you have any specific comments or suggestions about how we can make your next stay even better, please do not hesitate to share them with us. Your input is highly valuable, and we take it seriously.We hope to have the pleasure of welcoming you back in the future. Our team is committed to providing you with an even more enjoyable experience next time.Thank you for choosing to stay with us.Sincerely,João RochaGuest Service Experience ManagerInterContinental Lisbon

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top notch service by hotel staff. Lovely location with nice views of Lisbon and the Tagus River.
Bodde her 8 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 22. sep. 2023
Dear Dawn,Thank you for taking the time to share your feedback!We are thrilled to hear that you enjoyed top-notch service from our staff and appreciated the lovely location with its scenic views of Lisbon and the Tagus River. Your kind words are greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future. If you have any further comments or suggestions, please feel free to let us know.Sincerely,João RochaGuest Service Experience ManagerInterContinental Lisbon

10/10 – Utmerket

RICARDO

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buen hotel con los estándares de Intercontinental siempre presentes.
Bodde her 3 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 20. sep. 2023
Dear RICARDO,Thank you for taking the time to share your feedback! We are delighted to hear that you had a good experience at our hotel and that you found our Intercontinental standards consistently present. Providing excellent service is our top priority, and we appreciate your positive comments. If you have any further feedback or if there is anything specific you would like to share about your stay, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Sincerely,João RochaGuest Service Experience ManagerInterContinental Lisbon

6/10 – Grei

Fabio

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotel de rota de cruzeiros. Sempre lotado.
Estadia regular, hotel superlotado, hospeda rota de cruzeiros e de tripulantes de companhias aéreas, o que atrapalha todo o atendimento. Bom café manhã, sempre lotado. Checkin sem nenhuma hospitalidade, com espera anormal para hotel 5 estrelas. Checkout ok.
Bodde her 2 netter i september 2023
Svar fra João Rocha - Guest Experience Service Manager den 21. sep. 2023
Dear Fabio,Thank you for taking the time to share your recent experience with us.We sincerely apologize for the inconveniences you encountered during your stay. We understand that the presence of cruise groups and airline crews may have affected the overall ambiance of the hotel. Please be assured that we take your comments seriously, and we are continually working to improve our services to ensure a more enjoyable experience for all our guests.Your comments regarding the breakfast are well noted. We do our best to manage high occupancy levels during peak times, and we will explore additional measures to enhance the breakfast experience in terms of seating and service efficiency.We regret to hear about the unusual wait during check-in. This is certainly not the level of service we aim to provide, and we will address this matter with our front desk team to ensure that such delays are minimized in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we thank you for bringing these concerns to our attention. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more seamless and enjoyable visit.Sincerely,João RochaGuest Service Experience ManagerInterContinental Lisbon