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Anmeldelser av The Grand New Delhi

5 out of 5
The Grand New Delhi
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 145 av totalt 500 anmeldelser." "
Rangering på 8 − Bra. 156 av totalt 500 anmeldelser." "
Rangering på 6 − Grei. 90 av totalt 500 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 500 anmeldelser." "
Rangering på 2 − Forferdelig. 61 av totalt 500 anmeldelser." "

7,8/10

Renhold

7,4/10

Personale og service

7,0/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Romkomfort
Likte ikke: Personale og service
Se opp!
Unngå dette hotellet dersom det er høy-sesong! Tydelig underbemannet og stressede ansatte. Dersom man er på jakt etter en luksus 5*, så er ikke dette hotellet for deg, men hotellet har likevel en lukrativ lokasjon og fine omgivelser, med kort avstand til både flyplass og kjøpesentere.
Bodde her 3 netter i november 2019
Svar fra AK den 15. jan. 2020
Thank you for your feedback We look forward to serve you again. Warm regards, Amit Katyal

8/10 – Bra

Taran

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lett tilgjengelig og rent hotell.
Hotellet var veldig fint. Stort og mange rom. Det var veldig rent og pent der. Fin badebasseng, treningsrom og spa. Perfekt for vår tur. Var også et kjempe stort kjøpesenter 300 meter fra hotellet, men vi var ikke der. Eneste vi har å utsette på hotellet var en del misforståelser. Ting som ikke kom, mat som ikke var het opp til standarden og spa behandlinger som var middels. Men alt i alt var vi veldig fornøyd med hotellet!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Oyvind og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget bra hotel,vi spiste middags bufe om kvelden nede i spisesalen med Indiske gjester, 2 av oss fikk magetrøbel etter å ha spist bufe , 1 av det indiske gjestene og 1 fra vårt følge. men for all del dette er et bra hotel ,kanje litt stivt

8/10 – Bra

Annie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall a nice place to stay
Bodde her 8 netter i april 2024

10/10 – Utmerket

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
Bodde her 7 netter i mars 2024

4/10 – Dårlig

Katherine

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

2/10 – Forferdelig

Gurpartap

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
Bodde her 3 netter i mars 2024

8/10 – Bra

sanjay

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Mukesh og Bethesda

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed for the first time on this business trip.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Patricia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Abhiram

Bodde her 1 natt i desember 2023

6/10 – Grei

Akshay

Reiste med familie
Likte ikke: Fasiliteter
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Bodde her 3 netter i november 2023

4/10 – Dårlig

SungKyu

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023

6/10 – Grei

Alina

Likte: Personale og service
Likte ikke: Renhold
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
Bodde her 2 netter i november 2023

8/10 – Bra

Takeshi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

4/10 – Dårlig

Manpreet

Bodde her 1 natt i november 2023

8/10 – Bra

Takeshi

Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Julio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Bodde her 1 natt i oktober 2023
Svar fra Sanjeev Garg den 29. okt. 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 – Grei

Fnu

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023
Svar fra Sanjeev Garg den 31. okt. 2023
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 – Bra

Parvatipuja

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shower room to old. For shower 🚿 broken a little You should change it...
Bodde her 3 netter i oktober 2023
Svar fra Sanjeev Garg den 21. okt. 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 – Utmerket

Mohamed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Sanjeev Garg den 21. okt. 2023
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 – Bra

Saiful

Bodde her 2 netter i september 2023
Svar fra Sanjeev Garg den 28. sep. 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 – Grei

CHANDRA og princeton

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Run down rooms Bored staff
Bodde her 7 netter i august 2023
Svar fra Sanjeev Garg den 12. sep. 2023
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 – Grei

Alexander

Forretningsreisende
Likte ikke: Renhold og personale og service
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Bodde her 2 netter i august 2023
Svar fra Sanjeev Garg den 6. sep. 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 – Forferdelig

Prabhat

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Sanjeev Garg den 12. sep. 2023
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 – Bra

Vishesh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Sanjeev Garg den 26. juli 2023
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 – Bra

SRINIVAS

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Calm Serene Place
Bodde her 1 natt i juni 2023
Svar fra Sanjeev Garg den 29. juni 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 – Utmerket

SRINIVAS

Likte: Renhold og personale og service
Relaxing stay
Bodde her 1 natt i juni 2023
Svar fra Sanjeev Garg den 29. juni 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 – Utmerket

SRINIVAS

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pleasant Stay
Bodde her 1 natt i juni 2023
Svar fra Sanjeev Garg den 29. juni 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 – Utmerket

SRINIVAS

Likte: Renhold og personale og service
Excellent pool view room
Bodde her 1 natt i juni 2023
Svar fra Sanjeev Garg den 6. juni 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 – Bra

Karthik

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2022

2/10 – Forferdelig

Basil

Bodde her 1 natt i oktober 2022

2/10 – Forferdelig

Devika

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
Bodde her 1 natt i juli 2022
Svar fra Priyanka Sarkar den 15. juli 2022
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 – Grei

Gunjan

Likte ikke: Overnattingsstedets bygg og tilstand
Not so good
Bodde her 3 netter i juni 2022
Svar fra Priyanka Sarkar den 12. juli 2022
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 – Grei

Nikhil

Reiste med familie
Bodde her 2 netter i mai 2022
Svar fra Priyanka Sarkar den 12. juli 2022
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 – Forferdelig

Rasdeep

Bodde her 1 natt i mai 2022
Svar fra Priyanka Sarkar den 12. juli 2022
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 – Bra

Anil

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2022

2/10 – Forferdelig

Saket og Tarneit

Bodde her 1 natt i april 2022

2/10 – Forferdelig

Hiroyuki

Bodde her 1 natt i april 2022

4/10 – Dårlig

dev

Reiste med familie, Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
Bodde her 3 netter i mars 2022

8/10 – Bra

Mohit

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are just average but hotel and restaurants are really good
Bodde her 2 netter i mars 2022

6/10 – Grei

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
Bodde her 1 natt i desember 2021

4/10 – Dårlig

Syed Aftabul

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
Bodde her 4 netter i februar 2022

8/10 – Bra

Ahmed og Tripoli

.
Bodde her 2 netter i januar 2022

4/10 – Dårlig

Pramod

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Bodde her 1 natt i desember 2021
Svar fra Priyanka Sarkar den 1. jan. 2022
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
They
Bodde her 1 natt i desember 2021
Svar fra Priyanka Sarkar den 1. jan. 2022
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 – Forferdelig

Deepak

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A horrible experience
Bodde her 1 natt i desember 2021
Svar fra Priyanka Sarkar den 1. jan. 2022
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 – Forferdelig

natasha

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awful compared to previous visits
Bodde her 1 natt i desember 2021
Svar fra Priyanka Sarkar den 17. des. 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi